Infiniti QX60 Complaints

627 consumer complaints on file.

#11406555April 5, 2021
VISIBILITY/WIPER
SUNROOF EXPLODED WHEN DRIVING ON THE HIGHWAY, WE PULLED OVER IMMEDIATELY AND CALLED INFINITI CUSTOMER SERVICE FOR TECHNICAL HELP, THEY ASKED ME TO DRIVE TO NEAREST INFINITI RETAIL STORE TO REPLACE THE GLASS. WHEN WE GOT THE STORE, THERE'S NO MECHANIC BECAUSE IT'S SATURDAY. THE STAFF THERE TOLD ME TO COME MONDAY TO SEE IF THEY CAN DETERMINE THE SUNROOF EXPLODED BY ITSELF. THEY HELPED US COVER THE SUNROOF WITH HARDBOARD AND TAPES. WE DROVE TO THE RETAIL STORE--HGREG INFINITI MONROVIA ON MONDAY. THEIR TECHNICIST TOLD US THERE'S NO WAY TO DETERMINE THE REASON OF EXPLOSION WITHOUT CHECKING THE REMAIN GLASS COVERED BY THE HARDBOARD AND CLAIMED THAT THEY NEVER HEARD ABOUT A CASE OF SUNROOF EXPLOSION , IF BROKEN MUST BE HIT BY OTHER STUFF, WHICH IS OBVIOUSLY LYING SINCE YOU CAN SEARCH OUT THOUSANDS OF SUNROOF EXPLODING CASES ONLINE IN ONE MINUTE. WE COULDN'T CONVINCE EACH OTHER, SO I LEFT. THE ONLY HELP I AM SEEKING FROM NHTSA IS TO OFFER A WAY TO DETERMINE THE CAUSING, FOR INSTANCE, AN AUTHENTICATE THIRD PARTY TO TEST THE REMAIN MATERIAL. ONLY WITH THE LEGALLY BINDING EVIDENCE, CAN I SUE THE UNETHICAL COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405281March 28, 2021
VISIBILITY/WIPER, UNKNOWN OR OTHER
ON MARCH 26, 2021 THE SUNROOF EXPLODED AND SHATTERED DURING COMMUTE HOME FROM WORK IN DALLAS ON I30 EASTBOUND NEAR THE FERGUSON ROAD EXIT. TRAFFIC WAS SURPRISINGLY LIGHT AND THERE WERE NO LARGE TRUCKS NEAR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404899March 25, 2021
POWER TRAIN
TRUCK NOT GOING INTO GEAR OR DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403601March 17, 2021
POWER TRAIN
WE ARE EXPERIENCING SHIFTING DELAYS AND GRINDING WHEN ACCELERATING. THE CAR IS SHAKING AT AROUN 30/40 MPH SPEED AND WE HEAR WHISTLING SOUND COMING FROM UNDER THE HOOD WHEN DRIVING. WHEN THE CAR IS RUNNING BUT STATIONARY NO NOISE IS HEARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402778March 13, 2021
ENGINE, POWER TRAIN
I BOUGHT MY INFINTI QX60 USED A LITTLE OVER A YEAR AGO. I WAS SO EXCITED TO FINALLY HAVE A BEAUTIFUL LUXURY CAR WITH EVERYTHING I WANTED AND IT WOULD BE A SAFE AND DEPENDABLE CAR EVEN THO IT WAS USED BECAUSE IT WAS AN 'INFINITI'. ALL OF A SUDDEN, RIGHT AFTER HAVING IT A YEAR, I WENT TO ACCELERATE TO GET ONTO THE HIGHWAY ABC'S IT BOGGED OUT ON ME HALFWAY THRU THE PASS OVER ONTO THE HIGHWAY.. SCARED ME TO DEATH. IT CONTINUED TO BOG IT SEVERAL TIMES AFTER THAT. WE TOOK IT TO MECHANIC TO GET THE DIAGNOSTIC CODE FOR THE ISSUE. WE CALLED THE DEALER WE BOUGHT IT FROM ABCE CONNECTED NISSAN/INFINITY. THE PROBLEM WAS A 'TRANSMISSION SHUTTER' ISSUE WITH THE CVT TRANSMISSION. WE WERE SHOCKED TO FIND THAT MY DREAM CAR HAD A 'RUBBER BAND' TRANSMISSION.. WITH RECALLS ON OTHER YEARS FOR THE SAME TRANSMISSION. I'VE BEEN QUOTED ANYWHERE FROM $6,000-9,000.00. I FEEL SO UPSET AND DEFEATED BY THIS. THE VEHICLE HAD LOW MILES FOR THE YEAR. IF THIS HAD BEEN A ISSUE WITH PREVIOUS YEARS AND OTHER MAKES AND MODELS, WHY WAS THIS YEAR AND MODEL INCLUDED. I AM PRAYING YOU CAN HELP ME WITH THIS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400035March 9, 2021
SERVICE BRAKES, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397245February 21, 2021
POWER TRAIN
I NOTICED A SHAKING WHEN CAR WAS RIDING AT 15-25 MPH AND WOULD GO AWAY ONCE I REACHED A HIGHER SPEED. TOOK TO MECHANIC FOR OIL CHANGE AND ASKED TO CHECK. I WAS TOLD TO TAKE TO DEALERSHIP BASED ON CODE THEY WERE GETTING. TOOK CAR TO DEALERSHIP AND WAS TOLD IT WAS A PART OF TRANSMISSION THAT WAS UNDER WARRANTY. THEY ORDERED PART AND WHEN WENT TO DO WORK ANOTHER CODE APPEARED AND I WAS TOLD THEY WERE REPLACING THE ENTIRE TRANSMISSION. THEN I WAS TOLD THE ELECTRONIC REAR COUPLING WAS ALSO REPLACED. ALL WORK UNDER WARRANTY. ON THE WAY HOME FROM DEALERSHIP AFTER REPAIRS COMPLETE THE CAR COMPLETELY DIED ON ME. SHUT DOWN ON MAJOR ROAD- DEAD- NOT EVEN EMERGENCY FLASHERS WOULD WORK. HAD ARE IMMEDIATELY TOWED BACK TO DEALERSHIP. I WAS CALLED THE NEXT DAYS TO SAY IT WAS THE BATTERY. I DIDN'T BELIEVE THAT WAS THE PROBLEM AS THE BATTERY WAS ONLY 2 YEARS OLD. AFTER A CHARGE THE CAR WAS DRIVABLE. I PICKED UP AND DROPPED OFF AT MY MECHANIC. THEY TESTED EVERYTHING- BATTERY COMPLETELY FINE AND THEY COULDN'T FIND ANYTHING WRONG. CAR WAS FINE WHEN THEY DROVE. PICKED UP 2 DAYS AGO AND HAD THE PROBLEM AGAIN TODAY. THE CAR SHUTS DOWN WHEN GOING FROM BREAKS TO GAS AND FROM PARKED TO GAS. I JUST GET A MALFUNCTION ALERT. WHEN CAR LEFT OFF FOR SOMETIME IT 'RECHARGES' AND THEN IS OKAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397095February 20, 2021
ENGINE, POWER TRAIN
CAR SHUDDERS AND JITTERS DURING ACCELERATION FROM STOPPED POSOTION. ENGINE REVS AND AND GOES TO ZERO ON ITS OWN FOR NO REASON WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396921February 19, 2021
SEAT BELTS
WHILE DRIVING ON HIGHWAY LOSS OF POWER AND TRANSMISSION, FEELS AS THO IT CAN'T SHIFT AND RPMS OR OUT OF WACK. EVEN AFTER THE TRANSMISSION WAS REPLACED LAST WEEK BY INFINITI DUE TO THE RECALL, I'M STILL HAVING THE EXACT SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396746February 18, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 INFINITI QX60. THE CONTACT STATED THAT THERE WAS WATER ENTERING INTO THE HEADLAMP HOUSINGS. THE CONTACT STATED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO KELLY INFINITI (155 ANDOVER ST, DANVERS, MA 01923, (978) 774-1000) WHO STATED THAT THE HEADLAMPS ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NO LONGER COVERED UNDER WARRANTY, AND OFFERED NO FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395186February 8, 2021
SEAT BELTS
FEBRUARY 3, 2021, I WAS DRIVING HOME TO DALLAS FROM A BUSINESS TRIP IN SAN ANTONIO. MY MOTHER AND DAUGHTER WERE WITH ME. MY DAUGHTER GOT TANGLED IN THE MIDDLE SEATBELT OF THE SECOND ROW. INSTEAD OF THE SEATBELT LOOSENING UP, IT GOT TIGHTER. I HAD NO WAY TO REMOVE IT. I CALLED 911 IN ORDER FOR THEM TO CUT HER OUT. MY DAUGHTER BEGAN TO THROW UP FROM THE COMPRESSION OF THE SEATBELT AROUND HER STOMACH. THE AMBULANCE TEAM CHECKED HER OUT AND SHE IS DOING FINE. THE POLICE DID AN INCIDENT REPORT AND WAS CONCERNED THAT THE SEATBELT DID NOT LOOSEN UP AFTER PULLED OVER TO THE MEDIAN AND PARKED THE CAR. IT GOT TIGHTER AND I COULD NOT PULL IT OFF OF HER.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11395235February 8, 2021
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 INFINITI QX60. THE CONTACT STATED THAT THE PASSENGER'S SIDE HEADLAMP ALLOWED MOISTURE TO ENTER INTO THE ENCLOSURE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER INFINITI OF LYNNWOOD (17305 HWY 99, LYNNWOOD, WA 98037, (425) 409-6274) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLAMP ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE HOWEVER, THE CONTACT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,800. *LN*JB Consumer stated there is no water on driver's side but water is getting inside passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11389250January 21, 2021
ENGINE
TL* THE CONTACT OWNS A 2017 INFINITI QX60. THE CONTACT STATED WHILE DRIVING, THE VEHICLE WAS GETTING EXCESSIVE SMOG FROM THE EXHAUST. THE VEHICLE WAS TAKEN TO LOCAL DEALER AUSTIN INFINITI (8140 BURNET RD, AUSTIN, TX 78757 (512) 220-0920) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388513January 16, 2021
ELECTRICAL SYSTEM, POWER TRAIN, SEAT BELTS
TRANSMISSION ISSUE ,BREAK ISSUE,ELECTRICAL ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387343January 9, 2021
UNKNOWN OR OTHER
TRANSMISSION PROBLEM P17F1
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387171January 8, 2021
POWER TRAIN
II BOUGHT THIS VEHICLE IN 2019 WITH 16K ON IT THEY REPLACED THE TRANSFER CASE, WITH 73K ON IT I HAD TO REPLACE SAME TRANSFER CASE AGAIN, NOW WITH 93K ITS HAS LEAKED AGAIN. THIS IS A EXPENSIVE VENTURE AS 4 OTHER VEHICLE OWNERS ARE SUFFERING WITH THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386811January 6, 2021
POWER TRAIN
I WAS DRIVING ON THE INTERSTATE AND MY VEHICLE STARTED ACTING LIKE IT WASN'T CHANGING INTO GEARS. RPM WAS BARELY MOVING. I SUSPECT IT'S THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385425December 29, 2020
POWER TRAIN
WE OWN THIS VEHICLE FOR ALMOST THREE YEARS, SEVERAL TIME THE TRANSMISSION SEEMS SLUGGISH, SHUTTER, AND STOP IN HIGH WAYS WHILE IT ALMOST CAUSED SEVERAL ACCIDENTS. I PULLED IT ON SIDE GET IT TOWED TO DEALERSHIP AND WAS TOLD THE TRANSMISSION FAILED AND TOLD TO CALL INFINITI CONSUMER SERVICES, I DID THAT BUT WAS TOLD TO BAD WE CAN'T DO ANYTHING, IT SEEMS THAT SEVERAL OWNERS HAVE THE SAME KIND OF ISSUES, AND THE INFINITI CORPORATION KNOWS ABOUT IT. HERE IS THE RESPONSE I GOT FROM INFINITI CUSTOMER SERVICE. 12/29/2020 CASE # [XXX] VIN # [XXX] DEAR [XXX] , THANK YOU FOR TAKING THE TIME TO CONTACT INFINITI AND ALLOWING US THE OPPORTUNITY TO BE OF ASSISTANCE. PLEASE HAVE YOUR ATTORNEY SEND A LETTER OF REPRESENTATION TO THE FOLLOWING ADDRESS: INFINITI CLIENT AFFAIRS P.O. BOX 685003 FRANKLIN, TN 37068-5003 CASE #[XXX] HAS BEEN UPDATED TO DOCUMENT THIS CONCERN. PLEASE FEEL FREE TO SEND US AN EMAIL OR CONTACT US DIRECTLY AT 1-800-662-6200 (OPTION 7) WITH ANY QUESTIONS OR COMMENTS. HERE IS SOME LINK WITH CUSTOMER WITH THE SAME ISSUES HTTPS://WWW.TRUEDELTA.COM/INFINITI-QX60/TRANSMISSION-PROBLEMS-1224 HTTPS://YOUTU.BE/LQFBKCTQHYO INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384418December 21, 2020
POWER TRAIN
TRAVELING ON A SLIGHT INCLINE ON A CITY STREET AT 15 TO 25 MPH THE VEHICLE HAS SEVERE SHUDDERS\STUTTERS\JERKING AND HAS POOR ACCELERATION THAT PREVENTS THE DRIVER FROM MANEUVERING AND AVOIDING OTHER VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384421December 21, 2020
POWER TRAIN
WHEN THE VEHICLE IS STOPPED ON A MODERATE GRADE HILL IT WILL NOT GO FORWARD WHEN THE ACCELERATOR IS PUSHED. THE MOTOR RPMS INCREASE BUT NO POWER IS TRANSMITTED TO THE WHEELS. THE CAR MUSH BE ALLOWED TO ROLL BACKWARDS BEFORE THE TRANSMISSION ENGAGES AND MOVES THE CAR FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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