Infiniti QX56 Complaints

540 consumer complaints on file.

#11195878April 12, 2019
FUEL/PROPULSION SYSTEM
WHILE DRIVING "SERVICE ENGINE SOON" LIGHT CAME ON, NOTICED POWER LOSS. DIAGNOSED WITH BAD CATALYTIC CONVERTER AT 85K MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193800April 4, 2019
SERVICE BRAKES
I HAVE OWNED THE CAR SINCE IT WAS NEW. WHEN THE CAR IDLES FOR LONG TIME, HIGH TRAFFIC OR RUN IN A LONG DISTANCE, THE BRAKE LIGHT COMES ON, SLIP LIGHT AND THE BRAKES CHATTER AND STOPPING CAR BECOMES ALMOST IMPOSSIBLE. NUMEROUS TRIPS TO THE DEALER OVER THE YEAR HAS PRODUCED NO FIXES....REPLACED SENSOR, BRAKE BOOSTERS, BRAKE PADS, FLUID CHANGES, IN ESSENCE PRACTICALLY AN ENTIRELY NEW BRAKING SYSTEM WITH NO POSITIVE RESULTS. THIS IS MAJOR ISSUE!!! I CAN NOT BELIEVE THAT NOTHING HAS BEEN DONE, LIKELY BECAUSE IT CAN NOT BE REPLICATED ON DEMAND. SOMEONE WILL GET HURT AND THEN SOMEONE MIGHT LISTEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190228March 20, 2019
ENGINE, POWER TRAIN, SUSPENSION
I HAVE ISSUES WITH AIR COMPRESSOR AND TIMING CHAIN THAT JUST RANDOMLY WENT OUT, I WAS TOLD THERE WAS A RECALL OR CAMPAIGN FOR IT WITH INFINITI I CALLED INFINITI AND SENT IT TO THE DEALERSHIP THEY STATED IT WAS NOT FOR MY ACTUAL VIN NUMBER BUT FOR SAME CAR WITH DIFFERENT VIN NUMBER, I ASKED THE QUESTION SINCE I AM HAVING THE SAME ISSUE THAT HAS A RECALL ON ANOTHER VIN SAME VEHICLE SHOULDN'T YOUR COMPANY FIX ALL OF THAT YEAR VEHICLES MAKE AND MODEL. I WAS TOLD NO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11189670March 18, 2019
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2010 INFINITI QX56. THE CONTACT STATED THAT MOISTURE ENTERED THE HEADLIGHTS, CAUSING THEM TO FAIL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186561March 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE OVER 35 MPH AND AN ABNORMAL NOISE WAS HEARD. THE VEHICLE WAS TAKEN TO INFINITI OF BIRMINGHAM (1804 MONTGOMERY HWY, HOOVER, AL 35244, (205) 403-5221) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11185571March 9, 2019
ENGINE
HEAR ABNORMAL NOISES FROM THE ENGINE SOUND LIKE RATTLE OR TICKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11179896February 13, 2019
ENGINE, UNKNOWN OR OTHER
ENGINE LIGHT CAME ON DEALER STATES THAT I NEED NEW CATALYTIC CONVERTER ON MY FRONT DRIVER SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174286February 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 INFINITI QX56. WHEN THE CONTACT SHIFTED INTO DRIVE AND DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT EXCEED 25 MPH. THE CONTACT STATED THE VEHICLE WAS SERVICED PER MANUFACTURER RECALL NUMBER: P6305, BUT THE RECALL REPAIR DID NOT REMEDY THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172993January 30, 2019
UNKNOWN OR OTHER
I OWN A QX56 AND I BROUGHT IT TO THE DEALERSHIP BECAUSE THE CHECK ENGINE LIGHT WAS ON I WAS TOLD BOTH OF MY CATALYTIC CONVERTERS HAVE GONE OUT. I PURCHASED THE EXTENDED WARRANTY BUT THE SAY IT IS NOT COVERED UNDER MY WARRANTY. DOING A LIL RESEARCH ON IT I SEE PLENTY OF PEOPLE ARE HAVING THE SAME PROBLEM. THIS PART SHOULD BE RECALLED OR AT LEAST COVERED UNDER WARRANTY. LOVE MY TRUCK BUT DEFINITELY NOT HAPPY RIGHT NOW. INFINITI NEEDS TO DO SOMETHING ABOUT THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172962January 29, 2019
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
TL* THE CONTACT OWNS A 2012 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE ATTEMPTING TO DRIVE AND THE SERVICE ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUSTIN INFINITI (8140 BURNET RD, AUSTIN, TX 78757) AND THE CATALYTIC CONVERTERS WERE REPLACED TWICE IN ONE YEAR. TWO YEARS LATER, THE SAME FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE DRIVER'S SIDE CATALYTIC CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170744January 18, 2019
POWER TRAIN
I WAS IN MOTION ON A ROAD WHEN THE UNIVERSAL JOINT BROKE OFF, WITHOUT ANY WARNING, THEN CAUSED THE DRIVE SHAFT TO EXPLODE, UPON PULLING OVER, I DISCOVERED METAL FRAGMENTS IN THE ROAD, AND RED TRANSMISSION FLUID RUNNING OUT OF MY VEHICLE. AFTER A COMPLETE INSPECTION MY VEHICLE IS TOTALED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166756January 13, 2019
EXTERIOR LIGHTING
HEADLAMP ASSEMBLY IS CRACKED AND CONDENSATION BUILDS UP, SHORTING OUT THE IGNITER. APPARENTLY MY MECHANIC SAYS THAT NISSAN AND INFINITI KNOW OF THE PROBLEM 8 MODELS FOR 6 YEARS (OR 6 MODELS FOR 8 YEARS) AND HAVE NOT ISSUED A RECALL. BUT THE PRICE FOR THE HEADLAMP ASSEMBLIES AND IGNITORS ARE OUTRAGEOUS. THE PROBLEM IS SO PREVALENT, THERE IS A YOUTUBE VIDEO SHOWING HOW TO DRY OUT THE HEADLAMP ASSEMBLY AND CAULK IT TO REUSE! THIS MANY PROBLEMS AND NO RECALL SEEMS VERY DANGEROUS. IT COST ME $1000 TO REPLACE AN IGNITOR. IT WOULD HAVE COST $4,000 TO REPLACE TWO HEADLAMP ASSEMBLIES. WHO HAS $4,000 TO REPLACE A COUPLE OF HEADLAMPS????? AND HOW IS THIS SAFE. IT IS ILLEGAL TO DRIVE WITH ONE HEADLIGHT. THE MANUFACTURER SHOULD MAKE SURE THIS EQUIPMENT IS WORKING PROPERLY!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164706January 3, 2019
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
QX56 2008 HAD LEFT ME STRANDED CV SEVERAL TIMES I BELIEVE RECENTLY AFTER ADDING GAS SAW MY FUEL GO FROM 88MILES OF FUEL TO 27MILES OF FUEL LEFT I DON'T TRUST IT WORTIED I WILL BE STRANDED AND NOW IT HAS ERACTICLY HAVE NO LIGHTS IN THE DASH JUST SLIPPERY RD SIM BV LE AND I SHUT IT OFF ONLY TO END UP WITH NO POWER AS IF BATTERY WAS DEAD AFTER DISCONNECTING BATTERY NOW MY FUEL IS ALWAYS AT EMPTY AFTER DRIVING FOR 10MINUTES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163560December 26, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2006 INFINITI QX56. THE CONTACT STATED THAT THE VEHICLE HESITATED, JERKED, LOST POWER, AND STALLED ON NUMEROUS OCCASIONS. PEARSON INFINITI (11701 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, (804) 527-0300) INDICATED THAT THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 10V517000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163059December 22, 2018
FUEL/PROPULSION SYSTEM
THE FUEL RAIL PRESSURE CENTER MALFUNCTION IS NOT WORKING. CAR STALLS WHEN DRIVING - CHECK ENGINE LIGHT IS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161765December 15, 2018
FUEL/PROPULSION SYSTEM
SERVICE ENGINE LIGHT ON. BOTH CATALYTIC CONVERTERS NEEDED REPLACING AT 82,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153647November 25, 2018
ENGINE
MY 2006 INFINITI QX56 DRIVER SIDE MANIFOLD HAS CRACKED 4 TIMES IN 6 MONTHS. EACH TIME IT HAS CRACKED I WAS JUST DRIVING NORMAL ROAD CONDITIONS. I HAVE FIXED IT 4 TIMES AND AM CURIOUS IF THIS HAS ANYTHING TO DO WITH A PRIOR RECALL ON THE ARM SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152776November 20, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO PEARSON INFINITI (11701 MIDLOTHIAN TURNPIKE, MIDLOTHIAN, VA 23113, 1-(804) 527-0300) WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE DEALER WOULD CHECK TSB NUMBER: 16-015 AND VOLUNTARY SERVICE CAMPAIGN: P6305 TO DETERMINE THE GUIDELINES TO REPAIR THE VEHICLE. THE VEHICLE WAS AT THE DEALER WAITING TO BE SERVICED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152139November 17, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING ON INTERSTATE 435 W. IN KANSAS CITY KANSAS. IT WAS ABOUT 4:15 AM TRAVELING AT 70-72 MPH MY VISIBILITY WAS OK BUT I THOUGHT THAT IF I USE MY HIGHBEAM IT WOULD BE BETTER. AS SOON AS I CLICKED HIGH BEAM ON MY CAR INSTANTLY TURNED OFF. MY HEADLIGHTS MY INTERIOR LIGHTS AND MY RADIO POWERED OFF. AS A PANIC REACTION SINCE I HAD ZERO VISIBILITY AND IT WAS DARK OUTSIDE MY FOOT THE BRAKES. AS I REMEMBER MY SIBAL HAD ALREADY TIGHTENED UP BEFORE HITTING THE BRAKES BUT BEFORE I COULD REALIZE IT MY CAR PART POWERED BACK ON BY ITSELF WITHOUT ME DOING ANYTHING I LOOK AT MY SPEEDOMETER AND I WAS GOING ABOUT 67-69. WHEN MY CAR POWERED ON IT SEEMS AS IF IT REZONED AS IF NOTHING HAD HAPPENED NOW I BELIEVE IF I WAS IN KANSAS CITY KANSAS RUSH-HOUR I WOULD HAVE CAUSED A SEVERE ACCIDENT . EVEN THOUGH IT WAS MAYBE FOR A SECOND OR TWO THAT MY CAR HAD POWERED OFF IT WAS MORE THAT MY CAR CAME TO A COMPLETE STOP AND I BELIEVE WITH EVERYTHING THAT WAS ELECTRICAL THEY HAVE POWER IT OFF I DON'T BELIEVE THAT MY BRAKE LIGHTS WOULD HAVE WORKED AS WELL. IF THAT WERE THE CASE I WOULD'VE NEVER HAVE GAVE THE DRIVER BEHIND ME ANY KIND OF WARNING FOR THEM TO BE ABLE TO SLOW DOWN. LUCKILY IT WAS 4 AM IN THE MORNING WITH NO TRAFFIC THAT I DIDN'T CAUSE ANY KIND OF ACCIDENT BECAUSE IT WOULD HAVE BEEN UNKNOWN HOW BADLY IT WOULD'VE COST IF THEY WERE TRAFFIC. I'M NOT SURE WHAT CAUSED THIS BUT I KNOW AS SOON AS I HAD EXITED OFF THE THE INTERSTATE I TURN THE CAR OFF TURN IT BACK ON SEEM JUST FINE WHEN I WENT TO GO TURN ON THE LIGHTS MY CAR AGAIN POWERED OFF. I WAITED ABOUT 15 MINUTES BEFORE I STARTED THE CAR AGAIN AND IT STARTED UP JUST FINE WAITING FOR IT TO WARM UP TURN MY LIGHTS ON AGAIN AND IT DID NOTHING THIS TIME AND I WAS ABLE TO RESUME HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151748November 15, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 INFINITI QX56. WHEN THE VEHICLE WAS STARTED, AN UNUSUAL NOISE WAS HEARD FROM THE ENGINE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY INFINITI MARIETTA (404-994-4328, LOCATED AT 2020 COBB PKWY SE, MARIETTA, GA 30060) WHERE IT WAS DIAGNOSED THAT THE TIMING BELT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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