Hyundai Tucson Complaints

6,738 consumer complaints on file.

#10902986September 1, 2016
UNKNOWN OR OTHER
I WAS DRIVING MY HYUNDAI TUSCON LIMITED 2016 60 MPH IN AN OPEN AREA WHEN THE PANORAMIC SUNROOF EXPLODED SPONTANEOUSLY. IT SOUNDED AS IF A GUN HAD GONE OFF NEXT TO MY HEAD. I CLOSED MY EYES BECAUSE I SENSE SOMETHING FLYING. WHEN I OPENED MY EYES I WAS BEING SHOWERED BY GLASS AND HEARD A LOUD NOISE ABOVE MY HEAD. I HIT MY HAZARDS AND DROVE THE VEHICLE TO THE ROADSIDE. I WAS DISTRAUGHT AND TRAUMATIZED. GLASS SHARDS UP TO ONE INCH IN SIZE WERE ALL OVER MY CAR. I WAS SO FORTUNATE NO ONE HAD BEEN IN MY BACK SEAT. I WAS PERSONALLY COVERED IN GLASS ALL DOWN MY BACK SINCE I LEANED FORWARD WHEN IT HAPPENED. THE DEALER AT FIRST SAID IT WAS AN INSURANCE ISSUE AND THEN ONLY FIXED IT UNDER WARRANTY BECAUSE OUR DRIVING SCHOOL HAD PURCHASED 25 VEHICLES FROM THAT DEALER. HYUNDAI CORPORATE HAS BEEN HORRIBLE ABOUT THIS OCCURRENCE. SALE OF THESE ROOFS MUST BE STOPPED BEFORE SOMEONE IS SERIOUSLY HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903023September 1, 2016
STRUCTURE, SUSPENSION:REAR, WHEELS
TL* THE CONTACT OWNS A 2006 HYUNDAI TUCSON. WHILE DRIVING IN REVERSE, AN ABNORMAL NOISE EMITTED FROM THE REAR OF THE VEHICLE. THERE WAS A VIBRATION FROM THE VEHICLE AND THE CONTACT NOTICED THAT THE WHEELS WERE LEANING SIDEWAYS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WHEEL CRADLE WAS RUSTED AND FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. UPDATED 01/27/17*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED AT THEIR EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899426August 30, 2016
POWER TRAIN
VEHICLE WILL HESITATE WHEN PULLING INTO TRAFFIC. TRANSMISSION WILL ENGAGE AND DISENGAGE PERIODICALLY OWN ITS OWN AND RPM"S WILL REV. AFTER HESITATION CAR WILL SURGE FORWARD AND JERK YOUR NECK. I HAVE HAD TOO MANY CLOSE CALLS TO DRIVE THIS CAR ANYMORE. THE PROBLEMS HAPPEN RANDOMLY. HAS BEEN BACK TO THE DEALER 3 TIMES FOR THIS. NOW THEY SAY THEY CANNOT REPRODUCE THE PROBLEM. SOMEBODY IS GOING TO GET KILLED IN THIS CAR IF DRIVEN BECAUSE YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN. I HAVE NOW SEEN MANY COMPLAINTS ABOUT THE SAME PROBLEM ONLINE.THESE PROBLEMS OCCUR WHEN MOTION ON ALL STREETS AND HIGHWAY. IT DOES NOT MAKE ANY DIFFERENCE IF THE VEHICLE IS IN NORMAL, ECO OR SPORT MODE. EVERY TIME THE DEALER HAS IT IT SEEMS TO FIX IT TEMPORALLY BUT THEN THE PROBLEM SEEMS TO RE-ACCRUE. I CAN NOT IMAGINE WHAT IS GOING TO HAPPEN WHEN THE ROADS GET BAD IN THE WINTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899590August 30, 2016
POWER TRAIN, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
THE FIRST SIGN OF TROUBLE WITH THE VEHICLE CONCERNED THE COMPUTERIZED FUNCTIONS WITHIN THE VEHICLE. I COULD NOT SYNC MY PHONE TO THE CAR AND OTHER ISSUES . THE SECOND SIGN OF TROUBLE WAS WHEN I WAS ON MY WAY TO WORK ONE RAINY MORNING. I EXITED THE EXPRESSWAY AND STOPPED AT THE RED LIGHT. ONCE THE LIGHT TURNED GREEN - THE CAR WOULD NOT MOVE. I SAT THERE FOR A FEW LIGHTS ATTEMPTING TO GET THE CAR TO MOVE. IT FINALLY JERKED AND ACCELERATED VERY QUICKLY AND I IMMEDIATELY TOOK THE CAR TO THE DEALERSHIP. I WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE CAR BECAUSE THEY ROAD TESTED THE CAR AND DID NOT HAVE THE SAME PROBLEM. I KEPT HAVING ALL SORTS OF PROBLEMS AFTER THIS, SUCH AS JERKING, LURCHING, LIGHTS FLICKERING IN AND OUT, TO NAME A FEW. THE TRANSMISSION SEEMS TO BE CONFUSED AND I CONSIDER THIS CAR TO BE QUITE UNSAFE TO DRIVE. EVENTUALLY I TOOK THE CAR BACK TO THE DEALER AND THEY REPLACED A HOOD LATCH - SOMETHING I DID NOT EVEN KNOW I NEEDED AND PERFORMED A SOFTWARE CLUSTER THAT WAS SUPPOSED TO REPAIR THE VEHICLE. THEY KEPT THE CAR FOR A FULL WEEK. I GOT THE CAR BACK AND DID NOT HAVE IT 24 HOURS BEFORE IT STARTED ACTING UP AGAIN, BUT EVEN WORSE THAN BEFORE. IT STILL SHOOTS OUT AFTER THE ACCELERATOR HAS BEEN TAPPED GENTLY, LURCHES AND JERKS FORWARD, STALLS AND STOPS, ESPECIALLY IF IT IS RAINING. I DON'T EVEN WANT TO THINK ABOUT TRYING TO DRIVE THIS CAR ONCE THE WINTER HAS SET IN. I AM ALREADY AFRAID TO DRIVE IT. I HAVE BEEN ATTEMPTING TO COMMUNICATE WITH THE DEALER (WORLD HYUNDAI OF MATTESON, IL ) AND HYUNDAI MOTORS TO NO AVAIL. I HAVE TO PAY FOR A CAR THAT IS UNSAFE TO DRIVE. I AM AFRAID THEY AREN'T GOING TO MAKE ANY REAL CHANGES UNLESS SOMEONE HAS A TRAGIC ACCIDENT AND DIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898523August 25, 2016
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN I TRY TO ACCELERATE FROM A STOP AT AT A SLOW SPEED THIS CAR HAS EXTREME LAG. SOMETIMES IT CAN TAKE UP TO 3 SECONDS FOR THE ENGINE TO RESPOND AND THEN ALL OF A SUDDEN THE CAR JUMPS AND ACCELERATES TOO QUICKLY. THIS PROBLEM HAS MADE IT VERY DIFFICULT TO JUDGE WHEN I CAN CROSS TRAFFIC BECAUSE I NEVER KNOW WHEN THE CAR WILL ACTUALLY ACCELERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898333August 24, 2016
POWER TRAIN
2016 HYUNDAI TUCSON LIMITED 1.6T (ULTIMATE PKG) VEHICLE WAS PURCHASED BRAND NEW MAY 30 2016. MANY TIMES THE VEHICLE HAS HESITATED AND/OR LURCHED INTO GEAR FROM A DEAD STOP. THE DCT TRANSMISSION HESITATES NOTICEABLY WHEN ACCELERATING FROM DEAD STOP. VEHICLE HAD APPROXIMATELY 2,700 MILES AT THE TIME OF THE MAIN INCIDENT DESCRIBED BELOW (WE NOTICED HESITATION IN STARTING FROM DEAD STOP RIGHT FROM TIME OF PURCHASE AND QUESTIONED THE SALES PERSON. HE STATED THAT WAS DUE THE DCT AND WE NEEDED TO GET USED TO DRIVING THIS TYPE OF VEHICLE). THE VEHICLE WAS ON AN INTERSTATE EXIT RAMP AT A COMPLETE STOP WITH THE DRIVERS FOOT ON THE BREAK, WHEN DRIVER TOOK HIS FOOT OF THE BREAK TO STEP ON THE ACCELERATOR THE VEHICLE BEGAN TO ROLL BACK AND WOULD NOT GO FORWARD, SO THE DRIVER STEPPED HARDER ON THE ACCELERATOR, WHEN THE DCT AND TRANSMISSION FINALLY ENGAGED THE VEHICLE LURCHED SHARPLY FORWARD AND THE TIRES SCREECHED LOUDLY. (THIS BASICALLY FELT AS IF THE VEHICLE WAS PREFORMING A NEUTRAL SLAM). WHEN AT A DEAD STOP THE DCT CLUTCHES PERIODICALLY WILL NOT ENGAGE THE TRANSMISSION, IT'S LIKE THE CAR IS IN NEUTRAL AND THEN IT WILL START TO MOVE. I HAVE NOW SEEN MORE THE 160 SIMILAR COMPLAINTS ON THE 'NHTSA' WEB SITE AND MANY MORE ON OTHER SITES WHEN GOOGLING 2016 HYUNDAI TUCSON AUTOMATIC TRANSMISSION PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897509August 22, 2016
POWER TRAIN
I PURCHASED MY 2016 HYUNDAI TUCSON IN MARCH. I HAVE HAD NOTHING BUT PROBLEMS WITH THE TRANSMISSION. I'M SCARED FOR MY LIFE AND CHILDREN'S LIFE. MY TUSCAN WILL BE STOPPED AT A STOP LIGHT , STOP SIGN, OR WHERE EVER IT FEELS LIKE NOT GOING. I PUSH THE PEDAL TO GO AND IT DOESN'T. AT TIMES IT WILL JERK AS WELL. ONE TIME, I WAS AT A RED LIGHT AND I TRIED TO GO AND IT WOULDN'T LET ME. I ALMOST GOT HIT BY A VEHICLE. THANK GOODNESS BY CHILDREN WASN'T WITH ME. I HAVE TAKEN MY CAR INTO THE DEALER 4 TIMES. THEY KEPT MY TUSCAN FOR ALMOST A MONTH. IT'S AUGUST AND THEY HAVE MY TUSCAN AGAIN. I STILL DON'T HAVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897564August 22, 2016
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED THAT THE WIRES UNDER THE HOOD WERE EATEN BY RODENTS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WIRES WERE SOY BASED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER INITIALLY STATED THAT THEY WOULD REIMBURSE THE CONTACT FOR THE REPAIR; HOWEVER, THE MANUFACTURER DECIDED NOT TO ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 14,884. UPDATED 10/06/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897467August 21, 2016
POWER TRAIN
WHEN TRYING TO ACCELERATE FROM A STOP, FROM TIME TO TIME THE CAR WILL NOT MOVE. I CAN TAKE MY FOOT OFF THE BRAKE AND IT WILL INCREASE RPM BUT NOT ROLL. I PRESS THE GAS AND IT WILL INCREASE RPM BUT NOT ROLL. IT WILL NOT ROLL FORWARD UNTIL SIGNIFICANT GAS IS APPLIED AND RPMS ARE VERY HIGH. THE CAR STARTED DOING THIS AT ABOUT 4500 MILES. I HAVE TAKEN IT TO 2 DEALERSHIPS TO HAVE IT FIXED. THEY DO A "SOFTWARE UPDATE" BUT THIS DOES NOT FIX THE PROBLEM. I EVEN SHOWED A SERVICE MANAGER THE YOUTUBE VIDEO OF WHAT THE CAR IS DOING, IN CASE I WASN'T COMMUNICATING CLEARLY ENOUGH. I AM WRITING THIS AFTER THE 2ND "REPAIR" AS THE PROBLEM CONTINUES. THIS PROBLEM NEEDS TO BE FIXED. WHEN I AM STOPPED AT A RED LIGHT, IT IS AN ANNOYANCE TO ME AND EVERYONE AROUND ME. I IS ALSO A SAFETY CONCERN. WHEN I AM TRYING TO CROSS 3 LANES OF TRAFFIC AND MY CAR HESITATES, IT IS DOWNRIGHT UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897366August 20, 2016
ELECTRICAL SYSTEM
THE AIR CONDITIONING WILL QUIT WORKING AND JUST BLOW WARM AIR. THIS HAS HAPPENED OVER 5 TIMES. USUALLY JUST TURNING THE SYSTEM OFF AND THEN BACK ON AFTER A FEW SECONDS WILL RESTART THE SYSTEM. ONE TIME OVER THE TIME OF THREE HOURS THE SYSTEM WOULD GO OFF AND NOT RESTART AFTER 30 MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897364August 20, 2016
POWER TRAIN
AFTER COMING TO A STOP, THE CAR WILL NOT MOVE FORWARD WHEN IN DRIVE. THE ENGINE REVS HOWEVER THE CAR WILL NOT MOVE. THIS HAS OCCURRED MORE THAN 6 TIMES. I HAVE HAD REPAIRED BY DEALER TWO TIMES AND PROBLEM HAS NOT BEEN RESOLVED. THIS LAST INCIDENT TOOK OVER 15 MINUTES BEFORE I COULD GET THE CAR TO MOVE. FORWARD AND WAS STUCK ON A MAJOR 4 LANE ROAD. I TRIED TURNING CAR OFF, MOVING TO NEUTRAL AND BACK TO DRIVE, PUT THE CAR IN REVERSE, AND THEN TRY DRIVE AGAIN. NOTHING CORRECTED THE SITUATION. FINALLY WAS ABLE TO MOVE CAR A FEW JERKY FEET AND THEN CONTINUE TO REV ENGINE UNTIL CAR CONTINUED TO MOVE. THE CAR DID MOVE IN REVERSE. CAR DID STOP IN MIDDLE OF INTERSECTION ONCE AND JUST STARTING GOING IN TIME TO JUST MISSED BEING T-BONED BY DUMP TRUCK. HAVE MAJOR CONCERNS THAT COULD BE INVOLVED IN HORRIFIC ACCIDENT BECAUSE DON'T KNOW WHEN THIS ISSUE WILL ARRIVE AGAIN. THE CAR IS EIGHT MONTHS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897045August 19, 2016
POWER TRAIN
I HAVE A 2016 HYUNDAI TUCSON LIMITED THAT IVE BEEN HAVING DCT PROBLEMS WITH. FIRST ISSUE I WAS IN THE LEFT HAD TURN LANE AT A BUSY INTERSECTION AND THE CAR WOULDN'T MOVE JUST REV LIKE IT WAS IN NEUTRAL CAUSING ME TO BLOCK TRAFFIC AND ALMOST GET INTO A ACCIDENT. SECOND I WENT ON A HIKE UP AT ANGELES FOREST AND DIDN'T GET BACK TO MY VEHICLE TILL IT WAS DARK OUT AND MY CAR WOULDNT MOVE AGAIN AND THIS TIME IT WAS FOLLOWED BY A TRANS TEMP TO HIGH WARNING AND I WAS IN THE MIDDLE OF NOWHERE WITH NO SERVICE. I CAN NO LONGER TRUST THIS VEHICLE AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897175August 19, 2016
UNKNOWN OR OTHER
WHEN COMING OFF A DEAD STOP IT FAILS TO GO. RPM'S REV BUT THE CAR DOES NOT MOVE. IT DOES NOT MOVE AFTER BEING STOPPED AT A LIGHT OR WHEN WAITING TO MAKE A LEFT TURN. HAS HAPPENED NUMEROUS TIMES. I HAVE ALMOST BEEN REAR ENDED AND T-BONED. I TOOK IT IN FOR SERVICE (JUNE 2016) THE FIRST TIME IT HAPPENED AND WAS TOLD THERE WAS NOTHING WRONG WITH IT. THAT WAS A MONTH AGO AND IT IS HAPPENING AGAIN. THIS TIME IT WAS WORSE. I CONTACTED SERVICE AT MY DEALERSHIP AND WAS TOLD THAT A FIX CAME OUT THAT MORNING. THAT IS A LIE SINCE I HAVE BEEN RESEARCHING THIS ISSUE ON LINE. CONSUMER REPORTS SAID THE FIRST FIX WAS ISSUED IN DEC 2015 (WHEN I PURCHASED MY CAR) AND THIS RECENT FIX WAS ISSUED A WEEK AGO.I NOW HAVE TO WAIT 5 DAYS DRIVING AN UNSAFE CAR BEFORE THEY WILL WORK ON IT. I CONTACTED CORPORATE AND AM WAITING FOR A PHONE CALL TO DISCUSS THIS. ALSO SPUTTERING WHEN ACCELERATING HAS BEEN GOING ON SINCE THE FIRST MONTH I HAD THE CAR. I DON'T THINK THEY REALIZE HOW DANGEROUS THIS IS. DOES SOMEONE NEED TO GET HURT OR KILLED BEFORE HYUNDAI ISSUES A RECALL AND/OR A BUY BACK?? I ONLY HAVE 4300 MILES ON THE CAR. I FEEL UNSAFE DRIVING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896682August 17, 2016
POWER TRAIN
I PURCHASED THE VEHICLE ON 8/6/16 BUT THE DEALERSHIP HAD TO LOCATED THE VEHICLE WITH OUR SPECIFICATIONS AND GET IT FROM ANOTHER DEALER. WE TEST DROVE A SIMILAR TUCSON AND WHILE WE DROVE THE TEST VEHICLE IT WOULD NOT ACCELERATE AFTER BEING STOPPED AT A RED LIGHT. THEN THE RPM'S WHERE GOING CRAZY AND IT FELT LIKE THE TRANSMISSION WAS SLIPPING. IT HAD 5,000 MI. ON IT AND THE SALESMAN HAD TO TAKE IT TO THE SERVICE DEPT. WE ASKED IF THIS WAS A COMMON ISSUE, HE ASSURED US IT WASN'T AND PLAYED IT OFF. SADLY, WE DID END UP PURCHASING ANOTHER TUCSON 2016 WITH 356 MI. ON IT ON 8/8/2016. I HAVE ALREADY HAD PROBLEMS WITH IT. 1ST) TRYING TO BACK OUT OF MY DRIVEWAY, WOULD NOT GO. 2ND) LEAVING A PARKING SPACE IT WOULD NOT GO FORWARD. 3RD) DRIVING IN A PARKING GARAGE UPHILL AND THE TRANSMISSION WAS SLIPPING AND COULDN'T GO UP THE RAMP PROPERLY. I TRIED TO TAKE IT BACK TO THE AUTOMAX DEALERSHIP IN NORMAN, OK AND THEY WOULD NOT TAKE IT BACK AFTER 3 DAYS AND THEY KNOWINGLY SOLD ME AND UNSAFE AND DEFECTIVE VEHICLE!!! I HAVEN'T EVEN USED A HALF TANK OF GAS. I DID TELL THEM TO STOP THE PAPERWORK ON IT AND NOW WE ARE DEALING WITH HYUNDAI HEADQUARTERS. I AM CURRENTLY DRIVING A RENTAL CAR AND MY BRAND NEW UNSAFE AND DEFECTIVE HYUNDAI TUCSON 2016 IS SITTING IN MY DRIVEWAY!!!! HYUNDAI NEEDS TO TAKE THESE VEHICLE OFF THE ROAD BEFORE ANYONE DIES!!! THERE NEEDS TO BE AN INVESTIGATION ASAP!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896344August 16, 2016
POWER TRAIN
10.10.15 I PURCHASED A NEW 2016 HYUNDAI TUCSON LIMITED FWD 1.6L TURBO DTC. I NOTICED THE HESITATION AND LAG ISSUES WITH THE TRANSMISSION AS DOCUMENTED IN SIMILAR COMPLAINTS; HOWEVER, WHEN THESE ISSUES WHERE MENTIONED TO THE DEALERSHIP THEY WERE DISMISSED AS BEING NORMAL FOR THIS TYPE OF TRANSMISSION. I HAVE MADE 3 TRIPS TO THE DEALERSHIP; ALTHOUGH, I CONTINUED TO EXPERIENCING THE SAME ISSUES WITH THE TRANSMISSION, I WAS NEVER INFORMED OF ANY TRANSMISSION ISSUES OR THAT HYUNDAI HAD ISSUED A FIX IN DECEMBER 2015 TO ADDRESS THE HESITATION ISSUES IN THE TRANSMISSION. 07.25.16 MY MOM WAS DRIVING MY VEHICHLE AND WAS LEFT STRANDED IN THE CHIC-FIL-A DRIVE THRU BECAUSE THE TRANSMISSION FAILED TO ENGAGE. MY MOM WAS IN DRIVE WITH HER FOOT ON THE BRAKE, BUT WHEN SHE REMOVED HER FOOT FROM THE BRAKE TO MOVE UP IN LINE THE VEHICLE DID NOT MOVE, EVEN WITH EXCESSIVE ACCELERATION. THE VEHICLE WAS PLACED IN NEUTRAL, REVERSE, AND DRIVE AGAIN AND FAILED TO MOVE IN ANY GEAR. THE VEHICLE HAD TO BE PUSHED OUT OF LINE INTO A PARKING SPOT. 07.27.16 THE DEALERSHIP ADVISED MY VEHICHLE WAS READY TO PICK UP. WHEN ASKED, THEY STATED THERE WAS "NO" ISSUE WITH THE TRANSMISSION AS THEY COULD NOT DUPLICATE THE ISSUE. THEY HAD NO IDEA WHY MY VEHICHLE HAD BECOME STRANDED, BUT IT WAS READY FOR ME TO PICK UP. AFTER REFUSING TO TAKE BACK AND DRIVE A VEHICHLE IN THIS UNSAFE CONDITION, THEY OFFERED TO HAVE A TECHNICIAN DRIVE IT AROUND FOR A FEW DAYS TO SEE IF HE COULD DUPLICATE THE ISSUE. 08.11.16 DEALERSHIP LEFT A VOICEMAIL STATING HYUNDAI ISSUED A RECALL TO REPAIR THE ISSUE WITH THE TRANSMISSION FAILING TO "PULL", ADVISED MY VEHICLE HAD BEEN FIXED PER THIS RECALL, AND THE ISSUE WOULD NOT HAPPEN AGAIN. MY CONCERN NOW IS WHETHER THIS ISSUE HAS BEEN TRULY FIXED ONCE I PICK UP MY VEHICHLE FROM THE DEALERSHIP AND IF DRIVING IT LIKE THIS HAS CAUSED DAMAGE TO THE TRANSMISSION OR ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896410August 16, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. WHILE ATTEMPTING TO PROCEED FROM A STOP, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO RESPOND WHEN THE ENGINE REVVED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER SYSTEM NEEDED AN UPDATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896178August 15, 2016
POWER TRAIN
CAR IS STOPPED AT RED LIGHT ON HIGHWAY (4 TIMES) AND ONCE IN DRIVEWAY. RUNNING AND IN GEAR. YOU ATTEMPT TO MOVE FORWARD AND IT IS AS IF THE CAR WAS NOT IN GEAR. IT WILL NOT MOVE FOR SEVERAL MINUTES AND THEN IT WILL RANDOMLY ENGAGE AND BEGIN TO MOVE. OTHER COMPLAINTS I HAVE SEEN SAY IT RELATES TO THE CLUTCH BUT MY DEALERSHIP STILL HAS THE CAR (FOR THE SECOND TIME) AND SAYS THEY CAN NOT IDENTIFY THE PROBLEM. VEHICLE IS UNSAFE UNTIL A FIX IS FOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895845August 15, 2016
POWER TRAIN
THIS IS MY SECOND COMPLAINT CONCERNING THIS VEHICLE. MY ORIGINAL COMPLAINT WAS ON 06/27/16 WHERE I STATED THAT THE CAR WILL NEUTRAL OUT WHEN TAKING OFF FROM A STOP. AS SO MANY HAVE SAID IN THERE COMPLAINTS, VEHICLE IS UNSAFE TO DRIVE. ON 7/8/16, I DROPPED MY CAR OFF AT CHAPMAN HYUNDAI WHERE IT SAT FOR 34 DAYS BEING DESTROYED BY THE ELEMENTS OF THE ARIZONA SUN, BEFORE HYUNDAI AMERICA FINALLY RELEASED A SOFTWARE UPDATE. BACK IN MAY, I HAD REQUESTED HYUNDAI REPURCHASE THIS VEHICLE BECAUSE I FELT IT WAS UNSAFE TO DRIVE, WHICH OF COURSE WAS DECLINED. AFTER REQUESTING AN ENGINEER TO PERSONALLY LOOK AT MY VEHICLE, I WAS INFORMED (07/08/16) THAT HYUNDAI IS AWARE OF THE ISSUE AND IS WORKING ON A SOFTWARE UPDATE WITH NO ETA. FINALLY AFTER MY CAR WAS THERE FOR 34 DAYS, THEY INFORMED ME THAT THE UPDATE HAS BEEN PERFORMED AND MY CAR IS OPERATING AS DESIGNED. THIS INFORMATION COMES A FEW DAYS TOO LATE AS ANYTHING PASS THE 30 DAYS IS CONSIDERED LEMON LAW IN ARIZONA. SINCE THE DAY WE DROPPED OFF THE CAR, WE HAVE INSISTED THAT THEY REPURCHASE THIS UNSAFE VEHICLE. ON THE 11TH OF AUGUST, WE WERE INFORMED THAT ARE REQUEST FOR 'REPURCHASE' HAS BEEN APPROVED. ON THE 13TH , I PICKED UP MY VEHICLE AND NOW IT SITS IN MY GARAGE WAITING FOR THE 'REPURCHASE' TO COMPLETE. DON'T LET HYUNDAI GET AWAY WITH THIS, HOLD THEIR FEET TO THE FIRE AND DEMAND THEY REPURCHASE YOUR CAR. THE ISSUE IS SAFETY AND THEY WANT US TO BELIEVE IT'S ALL FIXED WITH A SOFTWARE UPDATE? WHAT ABOUT 34 DAYS MY CAR WAS BEING DESTROYED BY THE SUN / ELEMENTS? WHAT ABOUT THE DAMAGE THAT HAS BEEN DONE TO OUR CARS BY THE CLUTCH 'SLIPPING' OR 'NEUTRALLING' OUT? ANYONE WOULD LIKE MORE INFORMATION ON HOW TO GO ABOUT THIS PROCESS - PLEASE CALL ME OR EMAIL ME AT [XXX] OR [XXX] I FEEL FOR ALL OF YOU AND UNDERSTAND YOUR PAIN. PLEASE STAND UP AND FIGHT HYUNDAI TOOTH AND NAIL ON THIS PLEASE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895860August 15, 2016
POWER TRAIN
ON MULTIPLE OCCASIONS, THE CAR WILL NOT GO INTO ANY FORWARD GEAR AFTER STOPPING. THIS HAS HAPPENED ON AT LEAST 3 OCCASIONS. ONCE, THE VEHICLE HAD TO BE DRIVEN IN REVERSE TO GET OFF THE HIGHWAY SAFELY. THE DEALER HAS UPDATED THE TRANSMISSION SOFTWARE, BUT IT CONCERNS ME THAT THIS COULD HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895749August 14, 2016
POWER TRAIN
THIS VEHICLE HAS A DUAL CLUTCH TRANSMISSION. WHEN PRESSING THE ACCELERATOR FROM A DEAD STOP, THE CAR HESITATES AND DOESN'T MOVE. WHEN MOVING FORWARD FROM A ROLLING START, THE CAR HESITATES THEN LURCHES FORWARD. SOMETIME, THE ENGINE SIMPLY REVS AND THE CAR DOESN'T MOVE AT ALL. THIS IS EXTREMELY DANGEROUS, ESPECIALLY WHEN MAKING A TURN IN FRONT OF ONCOMING TRAFFIC AT AN INTERSECTION. THERE IS NO CERTAINTY THAT THE CAR WILL MOVE OR MAYBE THE CAR WILL LURCH FORWARD. THIS CONDITION HAS HAPPENED EVER SINCE I PURCHASED THE VEHICLE AND SEEMS TO BE GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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