Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11091488May 3, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN ACCELERATING FROM A STOPPED POSITION, THE VEHICLE WOULD GO INTO FIRST GEAR AND ACCELERATE FOR A FEW SECONDS, THEN WOULD TRY TO MOVE UP TO A HIGHER GEAR AND GET SUSPENDED FOR ABOUT 5-7 SECONDS AS IF IT COULD NOT FIND THE NEXT GEAR. THIS HAS HAPPENED 2-3 TIMES SO FAR. ALSO, WHEN I HAVE TESTED THE RESPONSE OF ACCELERATING BY PRESSING THE GAS WHILE TRAVELING AT A LOW SPEED, THE VEHICLE WOULD NOT RESPOND AS EXPECTED. ON SEVERAL OCCASIONS, I PUSHED THE PEDAL TO THE FLOOR AND THE ENGINE ONLY RESPONDED AS IF I WAS SLIGHTLY ACCELERATING. I HAVE A 1.6 TURBO. ADDITIONALLY, I HAVE HAD THE LIGHTS ON MY DASHBOARD GO OUT - EXCEPT FOR MY RADIO/NAVIGATION SYSTEM. I SUSPECT THIS HAD TO DO WITH A SENSOR AS IT WAS DUSK AND MY LIGHTS TRIPPED SOME ELECTRICAL OR SOFTWARE DEFECT. I WAS GOING DOWN A MAJOR HIGHWAY AROUND WASHINGTON D.C. AT THE TIME AND COULD NOT SEE ANY OF THE DRIVING CONTROLS FOR APPROX 20 SECONDS. I AM NOT SURE IF MY HEADLIGHTS WENT OUT AT THAT TIME BUT EVENTUALLY, AFTER FLIPPING MY LIGHTS OFF AND ON AND PRESSING THE DASH LIGHT TO MAXIMUM, THE LIGHTS ON THE DASHBOARD RETURNED. LAST WEEK, THE AUDIO OF MY RADIO/NAVIGATION SYSTEM WOULD NOT WORK. AFTER LEAVING MY CAR AND LOCKING IT FOR ABOUT 20 MINUTES AND RETURNING, THE SOUND WAS WORKING AGAIN. I TOOK A VIDEO OF THIS. THE TEMPERATURE IN MY VEHICLE WAS NOT REGULATING PROPERLY WHILE STATIONARY. THE DEALERSHIP SAID THERE WAS A BAD SENSOR AND REPLACED IT. IT HAS WORKED GREAT SINCE THEN. HOWEVER, I AM STILL HAVING MAJOR PROBLEMS ACCELERATING FROM A STOPPED POSITION FROM A RED LIGHT OR TURNING INTO A ROAD, OR ACCELERATING FROM A VERY SLOW SPEED. MY VEHICLE IS NOW IN A SECOND DEALERSHIP TRYING TO RESOLVE THIS ISSUE THAT STILL LINGERS. THIS IS CAUSING ME TO FEEL VERY INSECURE ABOUT DRIVING MY VEHICLE. I AM SECOND OWNER. FIRST OWNER HAD ONLY PUT 2500 MILES ON IT AND TRADED IT IN. PROBABLY A BAD SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091655May 3, 2018
VEHICLE SPEED CONTROL
I THOUGHT I WAS IMAGINING THINGS. I WOULD BE STOPPED AT A LIGHT A STOP SIGN ETC. BUT WHEN I TRY TO ACCELERATE I WOULD'NT GO ANYWHERE. THIS HAS HAPPEN SINCE I BOUGHT THE CAR IN 2015.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091318May 2, 2018
ENGINE
AT ABOUT 99,000 MILES MY HYUNDAI TUSCON BEGAN MAKING A TICKING NOISE IN THE ENGINE. IT PROGRESSIVELY HAS GOTTEN WORSE. NOW AT 103,000 IT IS MUCH LOUDER AND I'M BEING TOLD IT IS A LIFTER PROBLEM. I'M READING ABOUT RECALLS ON THE 2.0 MOTOR BUT TUSCON NOT INCLUDED WITH THE SANTA FE AND SONATA AND MANY OTHER PEOPLE HAVING THE SAME ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090235April 26, 2018
POWER TRAIN
WHEN ATTEMPTING TO ACCELERATE FROM A COMPLETE STOP, THE CAR HESITATES AND DOES NOT MOVE FORWARD. I THEN TRY IT AGAIN AND THE CAR MOVES AS EXPECTED. AT THIS POINT, MY WIFE AND I VERY FRIGHTENED THAT WE CAN NOT PREDICT THE ACTIONS OF THE CAR WHICH COULD LEAD TO AN ACCIDENT AND POSSIBLE INJURY/DEATH. IT APPEARS A LOT OF OTHER HYUNDAI TUSCON OWNERS HAVE COMPLAINED ABOUT THIS PROBLEM AND NOTHING IS BEING DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089978April 24, 2018
ENGINE
THE CAR HESITATES WHEN ACCELERATING FROM A STOP AND ACTS AS IT'S GOING TO STALL. THERE IS NO POWER IN THE GAS PEDAL WHEN THIS HAPPENS AND IT CAN TAKE A FEW SECONDS BEFORE IT FINALLY SHIFTS. THIS HAS BEEN HAPPENING SINCE MAY 2017 WHEN I PURCHASED IT AND I HAVE REPORTED OT TO THE DEALERSHIP 3 TIMES. THEY HAVE BEEN UNABLE TO DUPLICATE THE ISSUE OR FIND A CODE INDICATING THAT THE ISSUE HAS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089319April 22, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY 2017 HYUNDAI TUCSON HAS BEEN EXPERIENCING EXTREMELY DANGEROUS ACCELERATION ISSUES THAT I WOULD LIKE TO BRING TO THE ATTENTION OF THE NTSB. THE VEHICLE WILL EXPERIENCE LACK OF ACCELERATION WHEN MERGING ONTO HIGHWAYS AND/OR MAKING TURNS THAT REQUIRE ACCELERATION. THE VEHICLE HAS DONE THIS ON SEVERAL OCCASIONS WHERE I WAS UNABLE TO CONTROL THE VEHICLE WITH ONCOMING TRAFFIC. I HAVE ALSO BEEN VERY CLOSE TO BEING REAR-ENDED AND/OR T-BONED DUE TO THESE ACCELERATION ISSUES. THIS IS A VERY DANGEROUS CONDITION THAT IS HAZARDOUS TO NOT ONLY THE OWNER'S OF THESE VEHICLES, BUT ALSO TO OTHER INNOCENT DRIVERS IN THEIR PATH. APPARENTLY HYUNDAI AND KIA VEHICLES ARE KNOWN TO HAVE THIS ISSUE AND HAVE BEEN MENTIONED IN RECENT ONLINE FORUMS. I REACHED OUT TO HYUNDAI MOMENTS AGO TO ADDRESS THIS ISSUE WITH THEM AND I AM HOPING THEY WILL RESPOND TO ME WITH A FIX AND/OR SOLUTION TO THIS HAZARDOUS CONDITION. MY VEHICLE IS GOING TO THE DEALERSHIP AGAIN TOMORROW 4/23/18 FOR THIS SAME ISSUE. THE LAST TIME I TOOK THE VEHICLE IN FOR THIS ISSUE I WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. IT JUST HAPPENED AGAIN THE OTHER DAY AND I WAS YET AGAIN PUT INTO A VERY "CLOSE CALL" SITUATION. I HAVE A YOUNG SON AND I DO NOT FEEL SAFE IN THIS VEHICLE WITH THIS CONDITION OCCURRING INTERMITTENTLY AND UNEXPECTEDLY ON THE ROADWAY. HOW MANY PEOPLE NEED TO BE HIT DUE TO THIS OBVIOUSLY KNOWN ISSUE WITH THESE VEHICLES? MY VEHICLE TENDS TO DO THIS MORE OFTEN WHEN MERGING ONTO A HIGHWAY WHERE MORE ACCELERATION IS REQUIRED; HOWEVER, I HAVE ALSO EXPERIENCED THIS PROBLEM WHEN SLOWLY ACCELERATING FROM BEING STATIONARY AT TRAFFIC LIGHTS, STOP SIGNS, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089202April 21, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY DRIVER SIDE DOOR CAUGHT ON FIRE
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11088892April 18, 2018
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER
THE CAR IS ONLY 5 YEARS OLD THIS IS THE FIRST TIME I'M TAKING IT FOR INSPECTION AND IT IS READING FUEL SYSTEM NOT READY. WHEN I BOTH THE CAR THEY SAY I HAVE A TEN YEAR WARRANTY OR 100.000 WHICHEVER IS FIRST. MY CAR IS NEITHER BUT THEY ARE TELLING ME THAT IT IS NOT COVERED FOR THEM TO CHECK IT IS $230 PLUS TAX. AND MY WIPER BLADES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088370April 16, 2018
ENGINE
PULLED INTO A PARKING LOT TO TALK ON MY PHONE AND AFTER I PULLED AWAY THE ENGINE STARTED MAKING A KNOCKING NOISE. I HAVE CHANGED THE OIL ON TIME EVERY TIME AND MOST OF ALL THE MILES ON IT ARE HIGHWAY MILES. I HAVE ISSUE THAT HYUNDAI RECALLED THE SONATA AND SANTA FE OF THE SAME YEAR AND ALSO KIA RECALLED THE SPORTAGE FOR ENGINE KNOCKING. THE ENGINE IS THE SAME EXACT ENGINE IN THE 2013 HYUNDAI TUSCON BUT IT DOESN'T HAVE A RECALL. THIS MAKE ZERO SENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084864April 13, 2018
ENGINE
WHILE DRIVING DOWN THE FREEWAY, MY CAR BEGAN TO SHAKE AND FELT AS THOUGH I HAD A TIRE ISSUE. I SLOWED DOWN, AND THE VIBRATION ESCALATED SO I PULLED OVER. ONCE I WAS AT THE SIDE OF THE ROAD, THE ENGINE STARTED MAKING LOUD KNOCKING NOISES. I CALLED A TOW TRUCK AT THIS POINT AND THE CAR WAS TOWED TO A HYUNDAI DEALERSHIP WHERE IT WAS DETERMINED THAT THE ENGINE HAD BLOWN. I CONTACTED HYUNDAI CONSUMER AFFAIRS AND THEY DID A CASE REVIEW. I WAS TOLD THAT SINCE THE CAR, WHICH IS 5 YRS OLD AND HAS 87,900 MILES, IT IS OUTSIDE OF THE WARRANTY. I QUESTIONED THE RECALL ON OTHER CARS WITH THE THETA II ENGINE SUCH AS THE SANTA FE AND THE SONATA AND WAS INFORMED THAT MY CAR DIDN'T HAVE ENOUGH COMPLAINTS TO BE INCLUDED. APPARENTLY, ALTHOUGH THEY HAVE THE SAME ENGINE, THE TUSCON ENGINE IS SLIGHTLY SMALLER SO DOES NOT QUALIFY FOR THE RECALL. THE SAME ISSUES APPLY WITH THE RECALLED ENGINE THAT MY ENGINE HAS WHICH IS METAL SHAVINGS AROUND THE CRANKSHAFT. THE METAL SHAVINGS HAVE CAUSED INSUFFICIENT MOVEMENT OF OIL THROUGHOUT THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084982April 13, 2018
POWER TRAIN, STEERING, UNKNOWN OR OTHER
VARIOUS ISSUES HAVE COME UP WITH MY TUCSON RELATED TO MISC ITEMS WHICH WERE REPAIRED. I ALSO NOTICED AN ISSUE WITH ACCELERATION FROM STOP. THE CAR WOULD HESITATE WHEN YOU STARTED TO PROCEED FROM A STOP. THE DEALERSHIP SAID THE ENGINE NEEDS TIME TO GET BROKE IN SO AFTER IT WILL FIX ITSELF. EACH TIME I TOOK THE CAR TO THE DEALERSHIP FOR SERVICE, THEY STATED THEY HAD CHECKED EVERYTHING OUT AND PERFORMED SERVICE AND FOUND NO ISSUES. I WAS NEVER TOLD ABOUT ANY RECALLS OR DEFECTS IN MANUFACTURING. RECENTLY, THE PROBLEM BECAME DANGEROUS. THE CAR WOULD HESITATE AT STOP LIGHTS AND ALMOST CAUSED TWO ACCIDENTS. ON ONE OCCASION, IT WAS IN HEAVY TRAFFIC AND THE CAR WOULD NOT GO AFTER PRESSING THE GAS AND THEN IT SURGED FORWARD ALMOST HITTING THE CAR IN FRONT OF ME AND THE CAR BEHIND ME ALMOST HIT ME ALSO. I TOOK THE CAR BACK TO THE DEALERSHIP, A REP FROM THE SERVICE DEPT.DROVE THE CAR AND STATED, 'YOU COULD DRIVE CROSS COUNTRY, AND THERE IS NO PROBLEM'. WITHIN DAYS OF THIS INCIDENT, ANOTHER WAS NARROWLY AVOIDED AND I HAD ENOUGH. THE CAR WOULD NOT ACCELERATE AT A STOPLIGHT AND THEN AT THE NEXT IT HESITATED AND THEN SURGED FORWARD ALMOST CAUSING AN ACCIDENT. I RETURNED TO THE DEALERSHIP AND DEMANDED THEY FIGURE OUT THE PROBLEM AND FIX IT! THE DEALERSHIP TOOK MY TUCSON TO INSPECT. AFTER A DAY, THEY CALLED AND TOLD ME I NEEDED AN ENTIRE NEW TRANSMISSION. THAT THE ORIGINAL TRANSMISSION WAS NOT OPERATING CORRECTLY AND REQUIRED A FULL REPLACEMENT, THEY ALSO SAID THERE WAS A PROBLEM WITH DRIVE SHAFT WHICH THEY ALSO WOULD NEED TO FIX AND FINALLY ANOTHER PROBLEM WITH THE A/C WHICH WOULD REQUIRE FULL REPLACEMENT AS WELL. AFTER TWO YEARS AND A FULL WARRANTY, THE DEALERSHIP "CHECKING EVERYTHING" DURING EACH SERVICE AND NOW ONLY AFTER MY DEMAND, AND MY PLEADING DO THEY FIND PROBLEMS'AND ALL MAJOR PROBLEMS. I GOT MY CAR BACK, BUT NOW THE HEATING AND A/C IS NOT OPERATING RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084852April 12, 2018
ELECTRICAL SYSTEM, POWER TRAIN, VISIBILITY/WIPER
THE VEHICLE FAILED TO ACCELERATE ON A CIRCLE CAUSING ME AND ANOTHER VEHICLE TO COLLIDE. I HAVE TAKEN THE CAR INTO THE SHOP ON NUMEROUS OCCASIONS THE FIRST TIME AT 150 MILES ON THE ODOMETER AND CONTINUING FOR OVER A YEAR, EACH TIME THE DEALERSHIP INSISTS THAT NO PROBLEM EXISTS OR EXISTED, NEITHER HYUNDAI NOR THE DEALERSHIP WILL ACKNOWLEDGE THAT THERE IS AN INHERENT SAFETY ISSUE WITH THIS 7 SPEED TRANSMISSION, THIS VEHICLE DECELERATES, HESITATES FROM A STOP AND DOES NOT ALWAYS HANDLE IN A SAFE MANNER. I AM EXTREMELY CAREFUL AND COGNIZANT OF THESE ISSUES WHEN I AM DRIVING ALWAYS TAKING EXTRA PRECAUTIONS HOWEVER, IN THIS INSTANCE THAT SLIGHT HESITATION IN ACCELERATION WAS ENOUGH TO PRODUCE SEVERE DAMAGE TO MY VEHICLE , SUBSTANTIAL MONETARY LOSS AND INJURY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11084507April 11, 2018
POWER TRAIN
WHEN I PUT MY FOOT ON THE GAS PEDAL FROM A STOPPED POSITION THE CAR HESITATES AND OFTEN WILL SHUDDER. THE COMPANY HAS ADMITTED IT IS A FLAW DUE TO DUAL CLUTCH TRANSMISSION. THEY HAVE SINCE STOP USING THIS TRANSMISSION. THIS OCCURS REGARDLESS OF STREET , OR HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083947April 9, 2018
POWER TRAIN
DURING STOP AND GO TRAFFIC WITH SPEEDS FROM STOP (0MPH) TO 15MPH AND STOPPING AGAIN (WHICH I HAVE TO GO THROUGH EVERY DAY TO AND FROM WORK M-F), THE SUV HESITATES WHEN TRYING TO ACCELERATE-SOMETIMES VIBRATING LIKE DRIVING ON BUMPY DIRT ROAD BEFORE IT FINALLY JERKS WHEN THE GEAR CATCHES. DEALER SERVICE DEPARTMENT SAID THERE'S NOTHING THEY CAN DO EXCEPT RESET THE COMPUTER-WHICH THEY DID BUT SUV STILL PRESENTING WITH SAME PROBLEM AND SEEMS TO BE WORSENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082514April 2, 2018
POWER TRAIN
WE PURCHASED THIS CAR IN OCTOBER 2017. WE BROUGHT THE CAR IN THREE TIMES IN THE FIRST FOUR MONTHS AS THE CAR WOULD NOT ACCELERATE WHEN MAKING A LEFT HAND TURN. IT WOULD SHUTTER AND FEEL LIKE IT WAS GOING TO STALL LEAVING ME IN ONCOMING TRAFFIC FROM THE OPPOSITE LANE. IT WOULD ALSO HAPPEN WHEN BACKING OUT OF PARKING SPOT. THE CAR WOULD SUDDENLY JOLT FORWARD WHEN THE GAS PEDAL WAS PRESSED MULTIPLE TIMES. THE DEALER WAS UNABLE TO RECREATE THE PROBLEM AS IT COMES AND GOES ALL THE TIME AND HAPPENS WITHOUT WARNING. THE CAR FUNCTIONS HORRIBLY IN TRAFFIC HESITATING AND THEN JOLTING FORWARD BEING A SAFETY HAZARD WHEN ROLLING. LAST WEEK MY CAR COMPLETELY SHUT OFF WHILE I WAS DRIVING IT WITH MY CHILDREN IN THE CAR. I HAD TO COAST TO THE SIDE OF THE ROAD AND PUT IT IN PARK. IT MADE A LOUD CLUNKING NOISE. I TURNING THE CAR OFF AND THEN BACK ON. I WAS THEN ABLE TO DRIVE IT HOME. THE DEALERSHIP SAYS IT IISNT THROWING ANY CODES OR INDICATING ANY PROBLEMS. THEY REPORT THAT MY COMPUTER IS UP TO DATE. THIS CAR IS A SAFETY HAZARD AND I AM TERRIFIED TO DRIVE IT. HYUNDAI WON'T BUY IT BACK SAYING THAT I JUST NEED TO LEARN 'HOW TO DRIVE MY CAR.' THEY OFFERED ME TWO MONTHS PAYMENTS. I WILL NOT PUT MY FAMILY BACK IN THIS CAR AND THEY WANT ME TO TAKE THIS CAR BACK. THIS CAR SHOULD BE RECALLED AND TAKEN OFF THE ROAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082128March 30, 2018
POWER TRAIN
WHEN YOU PRESS ON THE GAS PEDAL, SOMETIMES THE CAR WILL NO GO, THE RPM REVS UP VERY HIGH. THE CAR PAUSES AND THEN WILL GO. VERY DANGEROUS ESPECIALLY WHEN TURNING LEFT OR LEAVING A TRAFFIC LIGHT, ON ON THE SLIGHTEST INCLINE. THIS IS A BRAND NEW CAR. (WE ARE LEASING THIS, AND GOT THE CAR END OF NOVEMBER 2017) I CURRENTLY HAVE 3200 MILES ON IT AND SCARED TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082027March 29, 2018
POWER TRAIN
WE HAVE JUST UNDER 6,000 MILES ON OUR NEW CAR WHICH WAS PURCHASED NOVEMBER 2017. WE HAVE NOTICED TWO MAJOR CONCERNS WITH THIS VEHICLE AND POSES A SIGNIFICANT SAFETY ISSUE. FIRST WE HAVE NOTICED THAT WHEN AT A COMPLETE STOP AND PUSH THE GAS PEDAL IT WILL JERK AND NOT GO FOR A SEW SECONDS. THIS DOESN'T HAPPEN ALL THE TIME, BUT WE HAVE ALMOST BEEN IN TWO ACCIDENTS BY THE TIME IT TOOK TO MOVE THE CAR FROM A STOPPED POSITION WHEN TRYING TO TURN. I HAVE REPORTED THIS TO THE DEALERSHIP AND THEY WILL BE LOOKING AT WHY THE LAG WOULD OCCUR WHEN THE GAS PEDAL IS DEPRESSED. SECONDLY, THERE HAVE BEEN TIMES AT A COMPLETE STOP THAT THE CAR WANTS TO MOVE FORWARD EVEN WITH THE BRAKE PEDAL ENGAGED. PLEASE TAKE TIME TO LOOK INTO THESE SERIES SAFETY ISSUES AS I HAVE RESEARCHED I AM NOT THE ONLY ONE WHO HAS HAD THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081445March 27, 2018
ENGINE
I AM WRITING IN RESPONSE TO THE RECENT ISSUES I AM HAVING WITH MY 2013 TUCSON. IT IS CURRENTLY SITTING (BECAUSE IT IS UNABLE TO START) AT A HYUNDAI DEALERSHIP. I WAS TOLD FROM HYUNDAI CUSTOMER SERVICE TO HAVE IT TOWED THERE DUE TO THE ENGINE TROUBLE I AM HAVING WITH THE CAR, AND DID SO ON MARCH 16, 2018. I DO NOT FEEL THAT THE COMPLETE ENGINE FAILURE IS DUE TO ANY NEGLIGENCE ON MY PART. I HAVE ALWAYS KEPT UP WITH REGULAR MAINTENANCE ON THE CAR INCLUDING OIL CHANGES. I CHOSE TO PURCHASE A HYUNDAI BECAUSE OF THEIR KNOWN RELIABILITY AND SAFETY. THESE ARE MOST IMPORTANT WHEN CHOOSING A VEHICLE TO OWN, AND I FELT HYNDAI WAS TOP IN BOTH THOSE CATEGORIES. I HAVE TWO YOUNG GIRLS TO KEEP SAFE. HOWEVER HYNDAI HAS PROVEN TO NOT BE. ONE MOMENT I WAS ABLE TO DRIVE MY TUSCON AND THEN THE NEXT MOMENT I AM UNABLE TO START IT AND AM LOOKING AT A COST TO FIX IT AT WELL OVER $5000.00.AUTO NATION HAS LOOKED AT THE CAR AS HAS STATED THAT THERE ARE COMPLICATIONS WITH THE CVVT GEAR AND THE TIMING CHAIN. HENCE THE REASON THE CAR NO LONGER CAN START AND NEEDS TO BE FIXED. I FEEL THAT THE ENGINE PROBLEMS NEED TO BE ADDRESSED AND PAID FOR BY HYUNDAI DUE TO MANUFACTURER'S ERROR. I HAVE TRIED TO FACILITATE THESE ISSUES BY SPEAKING DIRECTLY WITH HYUNDAI CUSTOMER SERVICE. EVERY TIME I HAVE CALLED, I HAVE SPOKEN TO A DIFFERENT CUSTOMER SERVICE REPRESENTATIVE AND GIVEN A DIFFERENT CASE NUMBER. DESPITE EXPLAINING TO A NEW PERSON THE DETAILS OF THE PROCESS I AM GOING THROUGH, EACH REPRESENTATIVES HAS HAD A DIFFERENT EXCUSE AS TO WHAT WILL HAPPEN IN REPAIRING MY CAR. THERE HAS BEEN NO CONSISTENCY ON YOUR END. MY FAMILY AND I HAVE BEEN LOYAL CUSTOMERS OF HYUNDAI FOR YEARS. IN RETURN, I WOULD EXPECT HYUNDAI TO BE AVAILABLE FOR ASSISTANCE IN THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081205March 26, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 HYUNDAI TUCSON. THE CONTACT STATED WHILE AT A STOP SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT A ROD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT AVAILABLE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081207March 26, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
I HAVE OWNED THE TUCSON SINCE 1/25/17.THERE IS A LAG/SURGE ISSUE WHEN EXCELERATING. NOT ALL THE TIME, BUT SEEMS TO BE HAPPENING MORE LATELY. IN HINDSIGHT THIS SITUATION HAD HAPPENED BUT I THOUGHT IT WAS JUST GETTING USE TO THE NEW VEHICLE. WHEN I BROUGHT IT IN FOR SERVICE I MENTIONED IT ON A COUPLE OF OCCASIONS. I WAS TOLD IT WAS DUE TO THE DUAL CLUTCH AND THE VEHICLE WAS "OPERATING AS INTENDED". I FIND THAT HARD TO BELIEVE THAT WHEN YOU ARE SITTING AT A STOP LIGHT AND STEP ON THE GAS WHEN THE LIGHT CHANGES IT LAGS THEN SURGES INTO THE INTERSECTION. OR, STOPPED IN TRAFFIC AND WHEN IT IS TIME TO MOVE FORWARD, LAG AND SURGE ALMOST HITTING THE VEHICLE IN FRONT OF ME. AS WELL AS MERGING ONTO A HIGHWAY AND LAGGING AS TRAFFIC IS COMING AT YOU AT 65 MPH AND YOU ARE LAGGING AND HOPING NOT TO BE HIT. I FIND IT HARD TO BELIEVE THAT HYUNDAI WANTS THEIR VEHICLES TO BE RUNNING IN THIS MANNER. I HAVE BEEN IN TOUCH WITH HYUNDAI CUSTOMER CONNECT AND THEY SEND ME BACK TO THE DEALERSHIP. WHEN I FIRST GOT ON TO YOUR SITE THERE WASN'T AS MANY REPORTS AS THERE ARE TODAY. THIS IS A VERY DANGEROUS SITUATION AND I DON'T WANT TO BE A STATISTIC. I HAVE OWNED SEVERAL HYUNDAI'S OVER THE YEARS BUT NEVER THEIR SUV. I AM KEEPING A RECORD OR EVERY TIME THIS HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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