Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11171387January 22, 2019
ENGINE
THIS CAR WORKED FINE UNTIL IT DIED ON THE FREEWAY AT 60 MILES PER HOUR ONE EVENING. I WAS ABLE TO RESTART IT AND MAD IT 3 MORE MILES TO HOME. NEXT DAY IT WOULD NOT START AND WAS TOWED TO DEALER AND DEALER SAYS THE ENGINE IS BAD AND OIL IS SLUDGY DUE TO LACK OF MAINTENANCE AND IT IS NOT COVERED UNDER WARRANTY. CAR HAS 30,000 MILES AND HAS HAD 4 OIL CHANGES AND WAS DUE FOR NEXT OIL CHANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171402January 22, 2019
POWER TRAIN
5 YEAR OLD TUCSON WITH ONLY 75,000 MILES EXPERIENCING ROD KNOCK AND REQUIRING AN ENTIRE ENGINE REPLACEMENT. I HAVE NOT HAD A SINGLE ISSUE WITH THIS CAR AND HAVE KEPT UP ON REGULAR MAINTENANCE. THE DEALERSHIP SAYS THAT I DO NOT QUALIFY FOR THE POWER TRAIN WARRANTY BECUSE I AM THE SECOND OWNER. AFTER MUCH RESEARCH I SEE THIS IS A RECURRENT PROBLEM WITH HYUNDAI TUCSON'S AS WELL OTHER MODELS IN THEIR LINE UP. NO RECALL OR SOLUTION TO THE PROBLEM HAS BEEN BROUGHT FORWARD. MY CAR STARTED KNOCKING WHILE ON A MAJOR HIGHWAY WITH CARS GOING 75MPH. I LUCKILY GOT IT OFF AN EXIT AND DID NOT CAUSE AN ACCIDENT INVOLVING THE CARS BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171030January 20, 2019
ENGINE, POWER TRAIN
VEHICLE WAS IN DEALERSHIP FOR TRANSMISSION MULTIPLE TIMES THEN LAST WEEK A FUEL PUMP NOW AT THE DEALERSHIP DUE TO THE FACT VEHICLE CAUGHT FIRE AS I WAS DRIVING IT AND PULLING UP T =O MY HOME
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11170731January 18, 2019
POWER TRAIN
TL* THE CONTACT LEASES A 2017 HYUNDAI TUCSON. THE CONTACT STATED THAT THE TRANSMISSION WAS FAILING. THE VEHICLE WAS TAKEN TO PRIME HYUNDAI SOUTH (1022 HINGHAM ST, ROCKLAND, MA 02370, (617) 774-1300) FOR REPAIRS. AFTER THE REPAIR, THE TRANSMISSION CONTINUED TO SLIP AND THE VEHICLE SPUTTERED WHEN GOING INTO GEAR. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING AND THE CONTACT WAS PROVIDED A LOANER VEHICLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED A CASE NUMBER. THE MANUFACTURER STATED THAT THEY WOULD CALL THE CONTACT BACK IN THE NEAR FUTURE. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170520January 17, 2019
ENGINE
PURCHASED CAR USED ON 10/24/18. "CATASTROPHIC ENGINE FAILURE" OCCURRED 53 DAYS AFTER PURCHASE. ENTERING HIGHWAY, ACCELERATED ABOVE 45MPH, HAD TROUBLE CHANGING SHIFTS (AUTOMATIC), "SPUTTERING" SOUND FROM THE ENGINE AND COULD NO LONGER ACCELERATE, ENGINE CUT OFF SUDDENLY, ALL DASH LIGHTS CAME ON. WAS ABLE TO COAST SAFELY TO THE SHOULDER. WAS NOT ABLE TO TURN ENGINE BACK ON. TOOK TO AUTO SHOP - WAS FIRST TOLD IT WAS A BAD STARTER, STARTER WAS REPLACED BUT STILL NOT FIXED. NEXT DIAGNOSIS: IT WAS A BAD BATTERY, BATTERY WAS REPLACED BUT STILL NOT FIXED. NEXT DIAGNOSIS: BAD WIRING FROM BATTERY TO STARTER BUT STILL NOT FIXED. MORE INVESTIGATING BY AUTO SHOP AND REPORTED THAT TIMING CHAIN WAS PRESUMED BROKEN AND CAUSED ENGINE TO "LOCK UP". "ENGINE REBUILD" NOT RECOMMENDED, BUT 2.4L ENGINES ARE NO LONGER MANUFACTURED, THE ONLY OPTION IS TO GET A USED ONE. MY MILEAGE WAS 86,722 AT TIME OF INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170620January 17, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2017 HYUNDAI TUCSON. WHILE DRIVING 60 MPH, THE VEHICLE WOULD DOWNSHIFT INTO LOW GEAR ON ITS OWN. ALSO, WHEN ATTEMPTING TO DRIVE THE VEHICLE, IT FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO SPORT DURST AUTOMOTIVE (4511 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707, (877) 262-3223) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE DEALER STATED THAT THE VEHICLE WAS PERFORMING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES, BUT THE DEALER COULD NOT DUPLICATE THE FAILURES. THE MANUFACTURER WAS NOTIFIED AND PROVIDED CASE NUMBER: 13622118. THE APPROXIMATE FAILURE MILEAGE WAS 805. *DT*JB *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170433January 16, 2019
POWER TRAIN
LEASED A NEW 2018 HYUNDAI TUCSON LIMITED FROM A LOCAL DEALER. NOTED THE HESITATION IN THE ACCELERATION WHEN TEST DRIVING. SALESMEN SAID BRAND NEW ENGINE, GAS, ETC, MOST LIKELY WILL WORK ITS WAY OUT IN DRIVING WITH NEW REFILL OF GAS. NOTICED PROBLEM ALL THE WAY HOME AFTER PURCHASE. CONTACTED DEALER NEXT DAY AFTER FILLING TANK WITH SAME ISSUE, THEIR RESPONSE "ITS A NOTED HYUNDAI USA TUCSON TRANSMISSION ISSUE". THATS IT! REPORTED TO HCA (HYUNDAI CONSUMER AFFAIRS), HAD A CASE NUMBER ASSIGNED VIA AUTOMATED MAIL. NO CALL, NO MAIL FROM ANYONE AT HYUNDAI TO ADDRESS THE ASSIGNED COMPLAINT #. FILED ANOTHER COMPLAINT, RECEIVED A NEW CASE NUMBER, HYUNDAI CONTACTED ME WITH NO INFO ON MY CASE, MY DOCUMENTS SENT OR NO KNOWLEDGE OF THE TRANSMISSION ISSUES WITH THEIR TUSCON 1.6L TURBO, 7 SPEED ENGINE/TRANSMISSIONS. TOOK THEM 3 MONTHS TO FULLY RESPOND TO SECOND CASE NUMBER ASSIGNED DUE TO MANY PHONE CALLS AND MAILS TO THEM ON THE CASE AND NO RESPONSE ON RESOLUTION TO THIS HAZARDOUS ISSUE WITH THE TRANSMISSION. PENDING REGIONAL CASE WORKER TO BE ASSIGNED TO ASSESS THE TRANSMISSION AT THE SAME DEALER WHERE PURCHASED. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170093January 15, 2019
VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2012 HYUNDAI TUCSON. THE CONTACT STATED THAT THE TINT ON THE FRONT WINDSHIELD MALFUNCTIONED. THE LOWER SECTION OF THE WINDSHIELD WAS AFFECTED, WHICH CAUSED A VISIBILITY HAZARD. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. JENKINS HYUNDAI OF OCALA (1602 SW COLLEGE RD, OCALA, FL) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 121,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169897January 14, 2019
ENGINE, EXTERIOR LIGHTING
DRIVING VEHICLE WHERE FELT HESITATION ACCELERATING.THEN HEARD A BANGING NOISE WHERE ENGINE HAD SEIZED.THIS IS FIRST NEW CAR OWNED WHAT A DISAPPOINTMENT.THIS PROBLEM IS KNOWN THROUGH HYUNDAI AND THEY HAVE DONE NOTHING ABOUT IT.MY ADVICE STAY AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11169925January 14, 2019
POWER TRAIN, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. ON SEVERAL OCCASIONS, WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED. ADDITIONALLY, WHILE DRIVING AT LOW SPEEDS, THE VEHICLE SHUDDERED UNCONTROLLABLY. THE VEHICLE WAS TAKEN TO KEYES MISSION HILLS HYUNDAI (LOCATED AT 10240 SEPULVEDA BLVD, MISSION HILLS, CA 91345, (818) 924-4654) WHERE IT WAS DIAGNOSED THAT THE FUEL AND/OR DUAL CLUTCH TRANSMISSION CAUSED THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 24,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166726January 13, 2019
ENGINE
THE ENGINE WAS MAKING AN INTERNAL KNOCKING NOISE. AT FIRST THOUGHT IT WAS THE TIMING CHAIN AND TENSIONER. IT TURNS OUT THAT THE NOISE IS COMING FROM THE CONNECTING ROD BEARINGS. ACCORDING TO THE HYUNDAI DEALER, THE ENGINE MUST BE REPLACED. THE CAR ONLY HAS 78,500 MILES AND WAS PURCHASED USED IN MARCH 2017. THE CAR HAS BEEN WELL TAKEN CARE OF WITH REGULAR OIL CHANGES AS RECOMMENDED. THIS SEEMS TO BE COMMON PROBLEM WHERE METAL DEBRIS, LEFT OVER FROM THE MANUFACTURING PROCESS PLUGS UP INTERNAL LUBRICATION HOLES AND THE BEARINGS DO NOT RECEIVE PROPER LUBRICATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166600January 12, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I PURCHASED THIS VEHICLE IN AUGUST, 2018 AS A USED UNIT. STARTING THE NEXT MONTH I WOULD BE DRIVING DOWN THE ROAD AND DOING THE SAME SPEED WITH NO ACCELERATION ON MY PART AND THE MOTOR WOULD REV UP BY ITSELF TO 6000-8000 RPM AND THE VEHICLE DOES NOT GAIN ANY SPEED. THIS HAS HAPPENED INTERMITTENTLY DESCRIBED TO MY MECHANIC WHEN I TOOK IN FOR AN OIL CHANGE AND HE COULDN'T FIGURE OUT WHAT COULD HAVE HAPPENED. THANKSGIVING DAY TRAVELING ABOUT 95 MILES TO MY BROTHER'S HOUSE AND DID THE REVVING 3X'S. SINCE THANKSGIVING THE SAME PROBLEM HAS HAPPENED APPROXIMATELY 4 MORE TIMES. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION AND MAINTAINING THE SAME SPEED. THE SPEEDS HAVE BEEN BETWEEN 40 TO 65 MPH, SO THERE ISN'T ONE SET SPEED THAT IT HAPPENS. SINCE IT DOESN'T GAIN/LOSE SPEED IT HASN'T BEEN A PROBLEM YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166477January 11, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING I HAVE NOTICED THAT WHEN I BEGIN TO ACCELERATE AFTER A COMPLETE STOP MY CAR JERKS FORWARD AND DOESN'T CATCH. IT'S ALMOST AS IF THE VEHICLE STALLS BEFORE MOVING FORWARD, THIS HAPPENS WHEN MOVING FORWARD OR REVERSING FROM A COMPLETE STOP. I HAVEN'T BEEN ABLE TO GET A RESPONSE TO THE ISSUE FROM THE DEALERSHIP THOUGH I'VE LET THEM KNOW THERE IS AN ISSUE MULTIPLE TIMES OVER THE PAST 3 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166219January 10, 2019
ENGINE
DRIVING ON THE ON RAMP OF INTERSTATE AND IT CUT OFF. ALL OF THE DASH LIGHTS FLASHED ONCE THEN IT CUT OFF. I WAS TOLD BY TWO DIFFERENT AUTO REPAIR SHOPS THAT THE ENGINE FROZE. CALL DEALERSHIP AND WAS TOLD THAT THE 2.4L ENGINE WAS NOT MANUFACTURED ANYMORE. IT IS SITTING AT AN AUTOMOTIVE SHOP WAITING ON AN ENGINE FROM A WRECKED TUCSON COSTING ME $6,500 - 7,000 TO PUT IN. THE CAR HAS APPROX. 159,000 MILES ALSO HAD TO REPLACE TRANSMISSION AROUND 103,000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166266January 10, 2019
UNKNOWN OR OTHER
MY CAR STALLS AT INTERSECTIONS AND WILL NOT TAKE OFF QUICK ENOUGH TO GET ME OUT OF PEOPLES WAY AND FROM EVERYTHING I AM READING IT IS DUE TO THE DUAL CLUTCH IN MY ECO. I HAVE HAD NO ACCIDENTS YET BUT GETTING REALLY WORRIED ABOUT MY SAFETY AND THE SAFETY OF OTHERS INCLUDING SOMEONE WHO MIGHT HIT ME AS I AM MAKING A TURN WHEN CAR WILL NOT MOVE AHEAD QUICKLY ENOUGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166285January 10, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2017 HYUNDAI TUCSON. WHILE DRIVING AT LOW SPEEDS, THE BRAKES SEIZED AND AN ABNORMAL GRINDING NOISE WAS HEARD. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, IT OPERATED AS DESIGNED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 94,050.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166382January 10, 2019
POWER TRAIN
WHEN COLD, CAR WILL NOT ACCELERATE WELL ENOUGH TO SAFELY ENTER TRAFFIC. RESPONSE IMPROVES WHEN CAR HAS BEEN DRIVEN FOR 10 MINUTES. VERY SLUGGISH RESPONSE BY ENGINE/ TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165431January 5, 2019
ENGINE
DEC. 14, 2018 WHILE DRIVING 50 M.P.H. MY 2014 HYUNDAI TUCSON ENGINE: 2.0L I4 DI WITH 113,000 MILES, MADE AN AWFUL SOUND THEN MOMENTS LATER, THE CAR ENGINE LOST ALL POWER, LIGHTS AND STEERING. I NEARLY CRASHED MY CAR. I WAS FORTUNATE NOT TO HIT THE CAR IN FRONT OF ME WHO IMMEDIATELY AFTER MY ENGINE FAILED, SUDDENLY STOPPED TO MAKE A LEFT TURN. BARELY MISSING THIS CAR, I THEN HAD TO CORRECT MY SKID THEN MAKE AN ABRUPT 90 RIGHT HAND TURN OFF THE HIGHWAY AND UP A STEEP DRIVEWAY, PRAYING IT WAS ENOUGH OF A INCLUDE TO SLOW MY CAR BRINGING MY CAR TO A SAFE STOP. MY PASSENGER WAS SHAKEN. UNABLE TO RESTART THE ENGINE, THE KEY HAVING FAILED TO EVEN ILLUMINATE THE ENGINE LIGHTS AGAIN, I WAS FORCED TO CALL AND PAY FOR THE CAR TOWED BACK TO THE MY HYUNDAI DEALERSHIP IN LACONIA, N.H. WHERE I HAD PURCHASED THE CAR ABOUT 2 1/2 YEARS, AND WITHIN 29,00 MILES BEFORE THE CATASTROPHIC ENGINE FAILURE. AFTER FIVE DAYS I CALLED THE DEALERSHIP ONLY TO FIND OUT THEN THAT THE HYUNDAI TUCSON'S ENGINE WAS BLOWN AND NEEDED TO BE REPLACED. I WAS TOLD THERE WERE NO NEW HYUNDAI ENGINES AVAILABLE, (I SUSPECT THE SCARCITY IS LIKELY DUE TO THE THOUSANDS OF REPORTED ENGINE FAILURES OF THE HYUNDAI 2.0 ENGINE) AND, I WOULD NEED TO PURCHASE A JUNK YARD ENGINE WITH A WARRANTY. I CAN ONLY HOPE THE SERIOUSNESS OF THE 2014 HYUNDAI TUCSON CATASTROPHIC ENGINE FAILURE HAZARD CONVINCES THE NHTSB TO PERSUADE HYUNDAI USA, 2.0L I4 DI ENGINE, MONTGOMERY, ALABAMA TO RECALL ALL TUCSON MODELS WITH ENGINE, JOINING OTHER 2.0 ENGINES INSTALLED IN THE RECALLED SONATA AND SANTA FE MODELS WITH THE EXACT SAME ENGINE IN MY CAR. HYUNDAI PLACE SAFETY ABOVE ALL FOR THIS OTHERWISE AVOIDABLE SAFETY HAZARD IN THEIR MANUFACTURE PROCESS AND DESIGN OF WHAT OTHERWISE COULD BE A SAFE, RELIABLE CAR. HYUNDAI TUCSON RECALL. 2014 HYUNDAI ENGINE FAILURE. HYUNDAI USA ENGINE DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165657January 3, 2019
POWER TRAIN
MY HYUNDAI TUCSON TRANSMISSION DOES NOT SHIFT IN A LOGICAL AND PREDICTABLE MANNER, OCCASIONALLY NOT RESPONDING WHEN I NEED ACCELERATION SUCH AS PULLING INTO TRAFFIC AT A JUNCTION. MY WIFE NEARLY HAD A COLLISION WHEN THE TRANSMISSION DID NOT RESPOND CORRECTLY WHEN NEEDED. ADDITIONALLY THE CLUTCH JUDDERS AND SHAKES THE WHOLE VEHICLE WHEN MOVING SLOWLY IN TRAFFIC AND WHEN PULLING AWAY FROM A STOP. IF YOU HAVE READ ANY OF THE 300 OR MORE COMPLAINTS IN THIS SECTION YOU WILL KNOW THAT THERE IS A SERIOUS DESIGN PROBLEM WITH THE TRANSMISSION IN THIS CAR AND IT IS NOT FIXED REGARDLESS OF THE RECALLS OR BULLETINS TO DATE. MOST LIKELY HYUNDAI ARE NOT REPORTING THEIR COMPLAINT LEVELS TO YOU AS THEY SHOULD WHICH KEEPS THE WOLVES FROM THE DOOR, BUT IT DOESN'T TAKE MUCH TIME READING ALL THESE COMPLAINTS TO UNDERSTAND THERE IS A SERIOUS PROBLEM THAT IS UNRESOLVED. THE TRANSMISSION IS ELECTRONICALLY CONTROLLED AND THE SOFTWARE ENGINEERS JUST CANNOT POSSIBLY PREDICT ALL GIVEN DRIVER OR DRIVING CONDITIONS. CONSEQUENTLY ON ALMOST EVERY TRIP IN THIS CAR THERE IS A LATE SHIFT, EARLY SHIFT OR HESITATION THAT WILL OCCUR, SOMETHING THAT IS NOT WHAT I EXPECT OF IT. I HAVE A SHORT UPHILL DRIVEWAY TO MY GARAGE, AND EVERY TIME I PARK ON THE DRIVEWAY I'M NOT SURE IF I'M GOING TO HIT THE GARAGE DOOR OR NOT. I HAVE JUST NO CONFIDENCE IN ITS CONTROL-ABILITY AT ALL. THE RECALL DIDN'T FIX ANYTHING NO MATTER WHAT HYUNDAI TELLS YOU AND NOW 3 YEARS INTO THE MODEL ITS STILL THE SAME. YOU CANNOT TURN A BLIND EYE TO THIS AND HOPE IT GOES AWAY. HYUNDAI IN THE MEANTIME HAS ABANDONED THIS TRANSMISSION FOR '19 ON THE TUCSON AND THEY WANT THE PROBLEM TO DISAPPEAR, BUT THIS IS THEIR WAY OF DEALING WITH IT. PROBLEM WAS ORIGINALLY REPORTED TO HYUNDAI IN APRIL 2016 - ABOUT 6 MONTHS AFTER PURCHASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164183December 31, 2018
FUEL/PROPULSION SYSTEM
GAS TANK HAS 2 BLEMISHES ON UPPER HALF OF GAS TANK CONTRIBUTING TO GAS LEAKING, PER ESTIMATE BY AUTOFAIR HYUNDAI MANCHESTER, NH UNDER RO# 461101 TO REPLACE RECALLED GAS TANK BANDS.ISSUE DISCOVERED BY MY MECHANIC, AFFORDABLE AUTO, RAYMOND NH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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