Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11375561November 20, 2020
ENGINE
TL* THE CONTACT OWNS A 2018 HYUNDIA TUSCON. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, A LOUD KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE SUDDENLY LOST POWER AND STALLED. MOMENTS LATER SMOKE AND FLAMES WERE PRESENT COMING FROM THE ENGINE. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED AND TOWED AWAY. A POLICE AND FIRE REPORT WAS TAKEN AT THE SCENE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER LEN STOLER LOCATED AT 11275 REISTERSTOWN RD, OWINGS MILLS, MD AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 34,400.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11375610November 20, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2020 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN THREE TIMES TO HOMESTEAD HYUNDAI GENESIS (111 S HOMESTEAD BLVD, HOMESTEAD, FL 33030) AND WAS INFORMED THE PART WAS NOT YET AVAILABLE. THE CONTACT WROTE A LETTER TO THE MANUFACTURER AND WAS INFORMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375622November 20, 2020
STRUCTURE:BODY
THE DOOR LOCK ACTUATOR IS FAILING AND DOESN'T ALWAYS FUNCTION RESULTING IN THE DOOR BEING UN-OPENABLE. WHEN ACTUATED, THE DOOR UNLOCK BUTTON ON THE KEY FOB SOUNDS AS IF THE LOCK IS OPENED, BUT WHEN I PULL ON THE HANDLE, THE DOOR WILL NOT OPEN. AFTER MULTIPLE ATTEMPTS AT PULLING ON THE HANDLE, THE DOOR WILL OPEN. THIS IS IMPACTING MY LEFT PASSENGER DOOR. AFTER LOOKING ON THE INTERNET, THIS APPEARS TO BE A WIDESPREAD ISSUE WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375641November 20, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ONGOING ISSUES WITH THE ENGINE TRANSIMISSION. AFTER 3 DEALERSHIP VISITS, PROBLEM WAS DUPLICATED AT BOB MAYBERRY HYUNDAI-MONROE, NC. WE WERE TOLD THIS WAS A KNOWN PROBLEM AND "FIX/PART" WAS COMING IN MARCH/APRIL 2020. I WAS NEVER CONTACTED. CONTINUED TO DRIVE THE CAR UNTIL FINALLY GOT FED UP WITH THE SAME ISSUE. I WENT TO OTHER DEALERSHIP (KEFFER HYUNDAI-CHARLOTTE, NC.). WAS TOLD THEY HAD TO REPLICATE BUT TECH COULD NOT. (REPAIR INVOICE STATES THEY DROVE THE CAR 1 MILE!) (THE DEALERSHIP WAS TOLD THIS WAS AN INTERMITENT PROBLEM). THE PROBLEM IS WHEN DRIVING VERY SLOW IN STOP & GO TRAFFIC, THE CAR JUMPS SIMILAR TO SOMEONE LEARNING TO DRIVE A STICK SHIFT AND HAVE PROBLEMS WITH THE CLUTCH. I WAS AT A STOP SIGN ONE DAY...AT A COMPLETE STOP. I PROCEEDED TO MOVE FORWARD AND THE CAR STOPPED ABOUT 3 FEET AFTER MOVING. HAD I PULLED OUT IF THERE WAS ALOT OF TRAFFIC, I WOULD NOT HAVE HAD TIME TO MOVE IN THE ROAD. I DO NOT HAVE ALL INVOICES FROM FIRST DEALERSHIP (BOB MAYBERRY HYUNDAI-MONROE,NC), BUT THEY WILL HAVE EVERYTHING IN THEIR SYSTEM. I CAN REQUEST THIS DOCUMENTATION IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375663November 20, 2020
ENGINE
ON 10/20/20, LEAVING THE PARKING GARAGE AT MY PLACE OF EMPLOYMENT I THOUGHT I HEARD A NOISE COMING FROM THE VEHICLE, BUT AS I ROLLED DOWN THE WINDOW TO LISTEN, I DIDN'T HEAR ANYTHING. I CHECKED THE DASH FOR WARNING LIGHTS; THERE WERE NONE. THE TEMPERATURE WAS ALSO NORMAL, SO I CONTINUED HOME. ABOUT 10 MIN. LATER, DRIVING SOUTH ON I-5 WHILE IN THE FAR LEFT LANE AT 70 MPH, MY 2013 HYUNDAI TUCSON LIMITED EXPERIENCED A MAJOR ENGINE FAILURE, MANIFESTING WITH A TERRIBLE METAL CRASHING SOUND AND SHAKING. I HAD TO IMMEDIATELY CROSS TWO LANES OF HEAVY TRAFFIC, HAZARDS FLASH, TAKING THE EXIT THAT WAS FORTUNATELY RIGHT THERE ON THE IMMEDIATE RIGHT. I WOULD NOT HAVE MADE IT TO THE NEXT EXIT 1 MILE AWAY. BY THE TIME I REACHED THE END OF THE RAMP AND PULLED INTO THE EMERGENCY PARKING, THE ENGINE WAS BARELY SPUTTERING, THE CAR BARELY ROLLING. NEXT DAY, UPON INSPECTION BY THE DEALER, THEY SAID METAL DEBRIS WAS FOUND IN THE ENGINE, SAME BEARING ISSUE AS THE OTHER ENGINE FAILURES THAT WERE RECALLED EARLIER (SANTA FE MODELS, SONATAS, ELANTRAS, AND OTHER TUCSONS). MY MODEL AND TRIM PACKAGE ISN'T PART OF THE RECALL YET. ONE MONTH PRIOR, THE DEALER HAD DONE A SAFETY INSPECTION AND $1,000 OF WORK REPLACING THE DRIVE BELT, HOSES, AND THERMOSTAT GASKET SO THAT I WOULDN'T LOSE THE ENGINE, AS I WAS TOLD BACK THEN. SINCE I STILL LOST THE ENGINE ONLY ONE MONTH LATER AND WITHOUT ANY WARNING AND BECAUSE MY MILEAGE WAS OVER WARRANTY AT APPROX134K, THE DEALERSHIP SUBMITTED A REQUEST TO HYUNDAI FOR GOODWILL AND RENTAL CAR ASSISTANCE ON MY BEHALF. THE MANUFACTURER AGREED TO PAY 75% AND PROVIDE RENTAL CAR ASSISTANCE IF PARTS WERE ON NATIONAL BACK ORDER. IT WAS 3 WEEKS TO ORDER PARTS AND COMPLETE REPAIRS. NO RENTAL CAR ASSISTANCE. I PICK UP THE CAR TODAY. MY PORTION OF THE COST IS MORE THAN $2200. IF THE 2013 TUCSON LIMITED IS ADDED TO THE RECALL LIST, WILL I BE ELIGIBLE FOR REIMBURSEMENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375415November 19, 2020
SERVICE BRAKES
I HAVE CALLED MY LOCAL HYUNDAI DEALER REGARDING A RECENT RECALL NOTICE I RECEIVED IN THE MAIL. I MADE AN APPOINTMENT TO GET THE REQUIRE REPAIR AND THE DAY BEFORE THE APPOINTMENT, THEY TOLD ME THEY DO NOT HAVE THE NECESSARY PARTS TO COMPLETE THE REPAIR. I AM VERY FRUSTRATED AS THEY HAVE HAD OVER 3 WEEKS TO ORDER THE PARTS AND WAITED TO TELL ME THE DAY BEFORE I AM SCHEDULED TO BRING MY CAR IN. TERRIBLE SERVICE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375444November 19, 2020
SERVICE BRAKES
RECEIVED THE SAFETY RECALL LETTER ABOUT THE ANTI LOCK BRAKE SYSTEM. I CALLED HYUNDAI LEFT VOICE MESSAGE. CALLED TODAY AGAIN AND WAS TOLD THAT THEY DO NOT HAVE THE PART TO GET THE CAR FIXED. TOLD ME TO CALL AGAIN IN ONE MONTH. DUE TO THE IMPORTANCE OF THE BREAK SYSTEM, I THINK THIS IS SOMETHING THAT CANNOT WAIT. IM AFRAID OF DRIVING MY CAR AND HAVE THE RISK OF THE BREAKS NOT WORKING SINCE I WONT PUT MY FAMILY'S LIFE IN RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375194November 18, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO PRESTON HYUNDAI (4327 PRESTON RD, HURLOCK, MD 21643; (410) 673-7171) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375250November 18, 2020
SERVICE BRAKES, UNKNOWN OR OTHER
I WAS INFORMED OF A RECALL FOR THE ABS SYSTEM FOR MY HYUNDAI TUCSON 2020. I WAS DIRECTED TO THEIR WEBSITE TO SCHEDULE AN APPOINTMENT FOR SERVICE, WHICH I SCHEDULED AT HYUNDAI OF LONG ISLAND CITY IN NEW YORK. ONCE I ARRIVED AT MY SCHEDULED TIME FOR THIS SPECIFIC ISSUE AND AFTER WAITING 30 MINUTES TO EVEN SPEAK WITH A SERVICE REPRESENTATIVE, I WAS TOLD THERE IS A BACKORDER OF THE REQUIRED PARTS TO FIX THIS ISSUE AND IT MIGHT BE ANOTHER 2-3 WEEKS. I WAS TOLD I NEED TO CALL THEM TO CHECK IN TO SEE IF PARTS ARE IN. I FIND IT UNACCEPTABLE THAT I WAS ALLOWED TO MAKE AN APPOINTMENT FOR AN URGENT ISSUE, ONLY TO BE TOLD IT CAN'T BE FIXED. I SHOULD NOT HAVE TO CALL BACK SEVERAL TIMES IN THE FOLLOWING WEEKS TO KEEP ASKING IF THEIR PARTS ARE IN. I ALSO ASKED FOR A LOANER VEHICLE AND THEY SAID THEY DON'T HAVE ANY. I FIND THE HANDLING OF THIS IMPORTANT SAFETY RECALL TO BE NEGLIGENT AND IS PUTTING ME AT FURTHER RISK WHILE I WAIT FOR THE REQUIRED SAFETY REPAIRS. I HAVE ATTACHED A PHOTO OF THE RECALL NOTICE I RECEIVED IN THE MAIL. AS WELL AS SCREENSHOTS OF THE ONLINE SCHEDULING SERVICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375276November 18, 2020
ENGINE
WHILE DRIVING TO THE STORE THE VEHICLE STARTED TO MAKE NOISE FROM THE ENGINE, IT STARTED TO RATTLE LOUDER AND LOUDER. I WAS DRIVING 40MPH AND PULLED INTO THE GAS STATION WHERE THE ENGINE NOISE GOT WORST THE ENGINE LIGHT AND OIL LIGHT CAME ON AND THE CAR STALLED, CALLED AAA AND HAD THE CAR TOWED TO MY HOUSE WHICH WAS 7 MILES AWAY, THE TOW TRUCK DRIVER SAID THAT HE HAS BEEN COMING ACROSS A FEW OF THESE HYUNDAI'S WITH THE SAME PROBLEM ENGINE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375282November 18, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT STATED WHILE ENTERING THE VEHICLE, SHE NOTICED THAT THE FLOORS WERE HUMID AND COULD SMELL AN ODOR INSIDE THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER - RIVERHEAD HYUNDAI (1800 OLD COUNTRY RD #3115, RIVERHEAD, NY 11901, (631) 369-0600) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE AIR CONDITIONING DRAIN HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,152.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375054November 17, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM
ON 11/10/20, I RECEIVED NOTIFICATION THAT MY 2019 HYUNDAI TUSCON WAS PART OF A RECALL REGARDING ANTI-LOCK BRAKE HYRDAULIC ELECTRONIC CONTROL UNIT COULD CAUSE AN ELECTRICAL SHORT RESULTING IN AN ENGINE COMPARTMENT FIRE.I IMMEDIATELY CONTACTED MY LOCAL DEALERSHIPS AS INSTRUCTED ON THE RECALL LETTER AND WAS INFORMED THAT NONE OF THE DEALERSHIPS NATIONWIDE ACTUALLY HAVE THE PARTS IN ORDER TO FIX THIS RECALL! I CONFIRMED THIS BY CONTACTING ALL OF THE DEALERSHIPS WITHIN A 50MILE RADIUS OF ME. IT IS COMPLETELY IRRESPONSIBLE FOR HYUNDAI TO ISSUE THIS RECALL AND YET BE UNABLE TO FIX THIS PROBLEM THAT IS POTENTIALLY DEADLY! ALSO, COME TO FIND OUT, THE RECALL ISSUE DATE WAS ACTUALLY IN SEPTEMBER 2020 YET I ONLY FOUND OUT VIA LETTER IN NOVEMBER!!!! I CONTACTED HYUNDAI CUSTOMER SERVICE IN HOPES TO GET MORE ANSWERS ON THIS AND ALSO IF I WOULD BE ABLE TO GET A LOANER VEHICLE SO THAT I CAN GET TO WORK WHILE WAITING FOR AN UNKNOWN AMOUNT OF TIME BEFORE I AM ABLE TO GET MY VEHICLE REPAIRED. THIS RECALL HAS CAUSED EXTREME ANXIETY AND FEAR THAT MY SUV IS GOING TO SPONTANEOUSLY CATCH ON FIRE AT ANY TIME WITHOUT WARNING, EVEN WHILE PARKED IN MY DRIVEWAY!! THE DEALERSHIPS ALSO ADVISED ME TO PARK MY CAR FAR AWAY FROM MY BUILDING WHICH ONLY MADE MY WORRY EVEN WORSE! I HAVE YET TO ACTUALLY HEAR BACK FROM HYUNDAI CUSTOMER SERVICE AND WAS GIVEN A SPECIFIC TIME AND DAY THAT I WOULD BE RECEIVING A CALL HOWEVER DID NOT RECEIVE A CALL. COMPLETELY DISAPPOINTED AND FRUSTRATED THAT I JUST PURCHASED THIS CAR LAST YEAR AND ALREADY WANT TO GET RID OF IT BECAUSE I DO NOT TRUST HYUNDAI ONE BIT NOW!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375117November 17, 2020
STRUCTURE:BODY
THE DRIVER'S SIDE REAR DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. DOES NOT OPEN AT ALL WHEN IN MOTION OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374840November 16, 2020
ENGINE, POWER TRAIN
WHEN YOU PUT THE VECHICLE IN REVERSEL SOMETIMES IT WILL NOT MOVE THEN YOU HAVE TO PUT IT BACK IN PARK AND TRY IT AGAINAND IT WILL MOVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374872November 16, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. CENTRAL AVENUE HYUNDAI (111 S CENTRAL AVE #1, HARTSDALE, NY 10530, (315) 816-3071) WAS CONTACTED BY PHONE AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374947November 16, 2020
POWER TRAIN
SINCE DAY ONE I HAVE TROUBLE WHIT THE TRANSMISSION , THEY RESET IT LIKE 15 TIMES AND EVERY NOW AND THEN THE DUAL CLUTCH ACT CRAZY, TODAY THE REVERSE WONT ENGAGE AND DRIVES SUPER SLOW, I COMPLAIN EVERY SINGLE TIME TO THE DEALER BUT THEY JUST REFUSE TO DO FIX THE TRANSMISSION , , THEY SAID THAT THEY WILL RESET THE TRANSMISSION EVERY TIME THAT GOES WRONG , BUT WHAT IF PASS THE WARRANTY ? ITS NORMAL TO HAVE SUCH A BAD OR A DEFECTIVE TRANSMISSION /OR DUAL CLUTCH ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374731November 15, 2020
ENGINE
MY VEHICLE DIED WHILE I WAS DRIVING IT ON OCTOBER 31, 2020, I HAD IT TOWED TO THE DEALER WHERE I PURCHASED IT AND HAVE IT SERVICED. IT TOOK TWO WEEKS FOR HYUNDAI TO APPROVE THE ENGINE REPAIR. HYUNDAI AND THE DEALER DIDN'T SEE A NEED TO PROVIDE ME WITH A REPLACEMENT VEHICLE UNTIL NOVEMBER 14, 2929 AND THERE ARE LIMITED USES OF THE DEALER LOANER VEHICLE. I AM MAKING PAYMENTS ON A VEHICLE THAT I DO NOT HAVE USE OF AND NEITHER THE DEALERSHIP NOR HYUNDAI UNDERSTAND THE IMPACT OF THIS SITUATION WHICH IS NO FAULT OF MINE. THE DEALERSHIP SAYS IT WILL TAKE A LONG TIME TO BUILD A NEW ENGINE FOR MY VEHICLE AND THEN INSTALL IT. THEY HAVE A BACKLOG OF ENGINE AND TRANSMISSION FAILURES CURRENTLY. WHY WAS THERE NOT A RECALL? I AM ALSO CONCERNED THAT THE TRANSMISSION WILL FAIL AFTER MY WARRANTY EXPIRES AT 105,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374671November 14, 2020
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
MY TUSCON HAS QT THIS MOMENT 36,960 MILES I PURCHASED IT BACK IN JUNE/JULY MY REAR PASSENGER DOORS OPEN WHEN THEY FEEL LIKE IT AS OF RIGHT NOW I CAN'T GET ONE OF THEM TO OPEN AT ALL. AND THE GAS GUAGE HASN'T FUNCTIONED SINCE I GOT THE VEHICLE. AFTER LOOKING ONLINE I SEE THAT A LOT OF PEOPLE HAVE HAD THE SAME ISSUE WITH THE DOORS. THIS IS A REAL NUISANCE AS I HAVE A CHILD AND NEED TO BE ABLE TO OPEN THE DOORS TO GET TO HIM WITHOUT FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374692November 14, 2020
STRUCTURE:BODY, SERVICE BRAKES, EXTERIOR LIGHTING
BRAKE LIGHT (LEFT SIDE) DOES NOT WORK.REAR DOOR DRIVETS SIDE WILL NOT OPEN.BOTH HAPPENED IN THE CITY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374707November 14, 2020
POWER TRAIN
WHEN SITTING AT A STOP LIGHT, WITH THE CAR IN DRIVE, THE VEHICLE STARTS TO LURCH MULTIPLE TIMES. IT FEELS AS IF SOMEONE BEHIND ME IS TAPPING MY REAR BUMPER. I HAVE TAKEN IT EARNHARDT HYUNDAI IN NORTH SCOTTSDALE, ARIZONA THREE TIMES. THEY CANNOT FIND OUT WHAT THE PROBLEM IS. THE CAR IS NEW WITH ONLY 6400 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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