Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11394582February 3, 2021
ENGINE
WHEN ACCELERATING FROM A STOP AT VERY SLOW SPEED THE ENGINE SPUTTERS CAUSING THE CAR TO SHAKE AND NEARLY DIE. LIKE WHEN SOMEONE IS FIRST LEARNING TO DRIVE A STICK SHIFT. IT MAINLY HAPPENS WHEN DRIVING IN PARKING LOTS LOOKING FOR A SPACE. HOWEVER IT HAS HAPPENED INTERMITTENTLY WHEN ACCELERATING FROM A STOP LIGHT. MY WIFE DOESN'T FEEL SAFE DRIVING THIS VEHICLE. MANY HAVE COMPLAINED ABOUT THIS ISSUE. THE PROBLEM HAS EXISTED SINCE WE TOOK POSSESSION JULY 2018 AND HAS WORSENED. THE MANUFACTURER WILL DENY THIS PROBLEM EXISTS. IT NEEDS TO BE ADDRESSED. NO PROBLEM WITH HIGHWAY DRIVING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391191February 2, 2021
SERVICE BRAKES
HYUNDAI HAS A MANUFACTURER RECALL FOR THIS VEHICLE, NHTSA RECALL # 20V543000. I WAS INFORMED BY THE SERVICE DEPARTMENT AT MY HYUNDAI DEALERSHIP (NAPLETON HYUNDAI IN HAZELWOOD, MO) THAT THERE IS AN ACTIVE RECALL, BUT THEY DO NOT HAVE THE PARTS NEEDED OR A SOLUTION TO FIX THIS RECALL. I DON'T UNDERSTAND WHY A RECALL CAN BE ISSUED FOR WHAT MAY BE A SERIOUS SAFETY ISSUE (POTENTIAL ENGINE COMPARTMENT FIRE), AND YET HYUNDAI DOES NOT HAVE A SOLUTION OR THE PARTS NEEDED TO FIX THIS PROBLEM. ADDITIONALLY, THE SERVICE ADVISOR AT NAPLETON HYUNDAI INFORMED ME THAT THERE IS A SOLUTION FOR THIS RECALL FOR HYUNDAI TUCSONS IN THE 2019 THROUGH 2021 MODEL YEARS, BUT APPARENTLY AS THE PARTS BECOME AVAILABLE HYUNDAI DEALERS ARE USING THOSE PARTS TO FIX CARS THAT ARE IN THEIR STOCK OF CURRENT INVENTORY, PERHAPS AT THE EXPENSE OF NOT HAVING THEM AVAILABLE TO FIX THOSE 2019 THROUGH 2021 MODELS. MY VEHICLE IS A HYUNDAI TUCSON FROM THE 2017 MODEL YEAR. I AM NOT COMFORTABLE WITH HAVING TO JUST "LIVE WITH" THIS POTENTIAL FIRE RISK UNTIL HYUNDAI COMES UP WITH A SOLUTION FOR MY MODEL YEAR, AND THEN COMES UP WITH THE NECESSARY PARTS TO MAKE THE REPAIRS. IF THEIR IS A RECALL FOR AN AUTOMOBILE, THERE SHOULD BE A SOLUTION READILY AVAILABLE FOR THE CONSUMER FROM THE MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394268February 2, 2021
ENGINE
ON REGULAR OIL CHANGE THE MECHANIC - TECHNICIAN SHOP COMMENTED TO ME ON 11/15/2020 THAT THE HYUNDAI TUCSON 2016 4FWD WAS 2 BOTTLE OF OIL LOW. THE MECHANICS INSPECTED FOR ANY LEAKS. THEY TOLD ME THAT COME BACK TWO WEEKS FOR FREE REFILLED THE OIL AGAIN. ON DECEMBER 20, 2020 AND JANUARY 20,2021. ON THE NEXT OIL REPLACEMENT, THE SAME SHOP INDICATED THAT THE ENGINE FOR SURE OF MY HYUNDAI TUCSON 2016 4DFWD WAS BURNING OIL, FOR CONCERN THAT THEY THINK IN POTENTIAL FUTURE I WILL NEED TO REMPLACE GASKET OR HEAD GASKET BECAUSE THE QUANTITY OF OIL IS CURRENTLY BURNT. I WANT TO MAKE SURE THAT THE VEHICLE IS BEEN MAINTAINED WELL AND INSPECTED EVERY MILES ACCORDING TO THE HYUNDAI RECOMMENDATION. PLEASE DON'T HESITATE TO CONTACT ME AND HELP ME OUT FOR THIS SOLUTION AND POTENTIAL HUNDREDS PEOPLE OUT THERE DUE TO IS NOT ANY RECALL BAN FOR THIS TYPE OF VEHICLE YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394280February 2, 2021
UNKNOWN OR OTHER
MY DAUGHTER HAS BEEN TRYING TO GET THE RECALL FIXED FOR OVER 4 MONTHS. GLENDALE CA HYUNDAI KEEPS CLAIMING THAT THEY DON'T HAVE ENOUGH PARTS TO DO THE RECALL. I CALLED HYUNDAI CUSTOMER SERVICE ABOUT THE LACK OF PARTS AND WAS TOLD THAT THEY COULDN'T HELP THE SITUATION. WHEN I SPEAK TO THE SERVICE MANAGER, HE SAID THAT THEY HAVE HAD NO PARTS FOR THE REPAIR DELIVERED TO THEM. THE ADDRESS AND PHONE OF THE DEALERSHIP I AM WORKING WITH IS 411 S BRAND BLVD, GLENDALE, CA 91204 PHONE: (818) 243-4110. ANY ASSISTANCE IS GETTING PARTS SO THE RECALL CAN BE SERVICED IS GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394310February 2, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED HYUNDAI OF NEW PORT RICHEY (3936 US-19, NEW PORT RICHEY, FL 34652; (727) 477-8644) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED AND INFORMED CONTACT TO PARK THE VEHICLE OUTSIDE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394348February 2, 2021
STRUCTURE:BODY
LEFT REAR DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE. VEHICLE WAS PARKED IN OUR GARAGE. IT WILL NOT OPEN WHEN TUCSON IS RUNNING OR IGNITION IS OFF. RIGHT REAR DOOR HAS ALSO HAD THIS PROBLEM PERIODICALLY. THERE IS NO WAY TO GET OUT OF BACKSEAT. I HAVE GONE TO MULTIPLE WEBSITES AND THIS IS A RECURRING PROBLEM TUCSON OWNERS. I HAVE EVEN CALLED THE DEALERSHIP AND THEY SAID THIS IS A COMMON PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394346February 2, 2021
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPEN FROM THE INSIDE OR OUTSIDE. THE CONTACT HAD TAKEN THE VEHICLE TO HUFFINES HYUNDAI PLANO (909 COIT RD, PLANO, TX 75075) WHERE THE DEALER REFUSED TO ACKNOWLEDGE THE FAILURE AS A MANUFACTURER DEFECT. THE CONTACT WAS PROVIDED AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394354February 2, 2021
SERVICE BRAKES
MY CAR WAS PURCHASED FROM ENTERPRISE LEASING IN MAY 2019. I WAS NOT TOLD ABOUT THE RECALL #195 WHICH IS A SAFETY ISSUE AND CAN RESULT WITH THE CAR ON FIRE. ACCORDING TO YOUR WEBSITE A PLAN TO SOLVE THE PROBLEM WAS SUBMITTED TO YOU ON MAY 16, 2018 BEFORE THE CAR WAS SOLD TO ME. I WAS NEVER INFORMED ABOUT THE RECALL BY HYUNDAI. I FOUND OUT ABOUT THE RECALL FROM A FRIEND. UPON NOTIFYING HYUNDAI THEY HAVE YET TO PROVIDE A SOLUTION TO A SERIOUS PROBLEM. MY WIFE IS NOW CONCERNED FOR HER SAFETY AND HAS SERIOUS STRESS ISSUES IF SHE HAS TO DRIVE THIS CAR. WE HAVE HAD THREE PEOPLE AT THE HYUNDAI CORPORATE OFFICE TELL US THERE IS A SOLUTION BUT THE SERVICE DEPARTMENT AT EBERSOLE HYUNDAI SAYS THERE IS NO FIX FOR THE PROBLEM. ACTUALLY MAKING THE CAR A SAFETY HAZARD TP DROVE/ WE ARE TOLD THAT BECAUSE WE BOUGHT THE CAR FROM ENTERPRISE LEASING AND NOT DIRECTLY FROM HYUNDAI THERE IS NOTHING THEY CAN DO FOR US. I FEEL THAT THERE HAS BEEN SERIOUS FRAUD THAT TOOK PLACE WHEN SELLING US THIS CAR SINCE IT WAS ALREADY DECLARED TO BE UNSAFE WITH A POTENTIAL FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11394367February 2, 2021
UNKNOWN OR OTHER
MY VEHICLE WAS STATIONARY IN MY GARAGE WHEN I STARTED TO LEAVE FOR WORK WHEN THE CAR BEGAN TO SHAKE, AND THE ENGINE TURNED OFF. I RESTARTED THE CAR, AND THE CHECK ENGINE LIGHT, WHICH WAS NOT PREVIOUSLY ON, NOW WAS, AND MY AIRBAG LIGHT INDICATOR WAS ON AS WELL. SINCE THIS TIME, MY SHIFTER CABLE HAS BROKEN, AND THE BRAKE LIGHT SWITCH HAS MALFUNCTIONED. TO TRY AND REMEDY THIS, I HAVE PURCHASED AND REPLACED MY IGNITION COILS, SPARK PLUGS, BRAKE LIGHTS, SHIFTER CABLE, CRANKSHAFT POSITION SENSOR, THE MASTER POWER WINDOW SWITCH, AND FUSE PLUGS. AND THIS STILL HAS NOT FIXED THE ISSUES OCCURRING WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391078February 1, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
UPON RECEIVING A SAFETY RECALL LETTER FOR THE ANTI-LOCK BRAKE SYSTEM ON MY 2019 HYUNDAI TUCSON, I CONTACTED TWO DIFFERENT DEALERSHIPS TO SCHEDULE AN APPOINTMENT TO COMPLETE THE REPAIR FOR THE RECALL. EACH DEALERSHIP TOLD ME THAT THE PARTS WERE NOT AVAILABLE AND NEED TO BE ORDERED AND THEY WOULD CONTACT ME WHEN THE PARTS WERE IN. I WAS CONTACTED BY ONE DEALERSHIP AND HAD AN APPOINTMENT SCHEDULED FOR MID DECEMBER 2020. UPON ARRIVING, THAT DEALERSHIP TOLD ME I DID NOT HAVE AN APPOINTMENT SCHEDULED EVEN THOUGH I RECEIVED AN EMAIL CONFIRMATION FOR THE APPOINTMENT FOR THE RECALL REPAIR. THEY TURNED ME AWAY AND TOLD ME THEY WOULD CONTACT ME WHEN THE PARTS WERE IN. IT'S BEEN ALMOST TWO MONTHS SINCE AND HAVE NOT HEARD FROM THE DEALERSHIP. I'VE CALLED BOTH DEALERSHIPS TO FOLLOW UP WITH THEM AND EACH DEALERSHIP INFORMED ME THAT THE PARTS HAD NOT BEEN RECEIVED YET AND THUS THEY COULD NOT PERFORM THE RECALL REPAIR. I DON'T BELIEVE THIS RECALL REPAIR IS BEING PERFORMED IN A TIMELY MANNER AND I FEEL LIKE MY CAR IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391099February 1, 2021
POWER TRAIN
MY AWD LIGHT COMES ON AND OFF- WHEN ON I DO NOT HAVE AWD AND IF IS A SERIOUS SAFETY MATTER. I HAVE TAKEN IT TO BE CHECKED AND WAS TOLD "OH AT TIMES YOU HAVE IT AND SOME TIMES YOU DON'T HAVE IT. MEANING AWD--THEN ANOTHER HYUNDAI DEALER INFORMED ME " OH NO PROBLEMS WHEN CHECKED ON DIAGNOSTIC". WELL WITH BEING SAID AS A NURSE , I FIND THIS UNACCEPTABLE -- ONLY 70 SOME MILES AND NOW I'M TOLD THE WARRANTY CRITERIA HAS CHANGED. PLEASE HELP AND ADVISE. YOUR WARRANTY WAS A BIG DECISION MAKER IN MY DECISION TO PURCHASE. DRIVING IN SNOW IT WENT OUT , I DROVE BECAUSE I WAS INFORMED IT WAS WORKING .LUCKY I'M ABLE TO SEND YOU THIS CONCERN AS THE END RESULT COULD HAVE BEEN A NEGATIVE IMPACT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390884January 31, 2021
ENGINE
ENGINE SEIZURE AND SHAKING. OIL LEAK. PREMATURE WEARING ON ENGINE BEARINGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390927January 31, 2021
STRUCTURE:BODY, SUSPENSION
ON OCTOBER 17, 2019, I DROPPED OFF MY 2011 HYUNDAI TUCSON AT KOON'S WOODBRIDGE HYUNDAI TO HAVE THE UNDERBODY CORR. PREVENT. SVC. 17-01-039 ' 945 - FIXED. THE DEALER HAS NOW HAD MY VEHICLE FOR OVER THREE MONTHS AND IS NOW REFUSING TO INSTALL THE REPLACEMENT SUBFRAME (COVERED UNDER WARRANTY) UNLESS I PAY THEM $1500 FOR REPAIRS RELATED TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390739January 30, 2021
ENGINE
TRAVELLED ABOUT ABOUT 150 MILES.OUT OF THE BLUECAR BEGAN LOSING ACCELERATION WITHOUT WARNING , WHILE GOING UPHILL ON A MOUNTAIN PASS. AS PEDAL WAS PRESSED TO THE FLOOR. WAS ABLE TO PULL OFF HIGHWAY ENOUGH TO BE OUT OF LANE OF TRAFFIC, NOTICED SMOKE COMING FROM THE ENGINE. TURNED THE VEHICLE OFF, WOULD NOT RESTART. VEHICLE GAVE NO WARNING- NO ENGINE WARNING LIGHTS. CAR HAD BEEN MAINTAINED. MECHENIC REPORTS ENGINE IS INOPERABLE. SIMILAR TO ALL REPORTS OF ENGINE FAILURE IN 2011 TO 2018 THETA ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390440January 28, 2021
ENGINE, POWER TRAIN
UNABLE TO START VEHICLE, VEHICLE HAS A SMART KEY KEYLESS SYSTEM AND THE VEHICLE DOESN'T START THE ENGINE BECAUSE THE BRAKE PEDAL IS ROCK SOLID, THE CAR PUTS IN ACC AND ON BUT WILL NOT START THE ENGINE. DRIVER MUST SEEK HELP TO PUSH THE PEDAL TO BE ABLE TO START THE CAR. AFTER THE CAR HAS BEEN STARTED THE BRAKE FOOT PEDAL BECOMES NORMAL. IT HAPPENS WHEN THE CAR HAS BEEN OFF FOR A LONG PERIOD OF TIME. HAS BEEN TAKEN TO THE DEALERSHIP BUT THEY ARE UNABLE TO DETECT THE CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390479January 28, 2021
SERVICE BRAKES
HYUNDAI RECALL 195 POSSIBLE FIRE DUE TO CORROSION IN ABS SYSTEM WAS ISSUED OVER THREE MONTHS AGO. I'VE CALLED 3 DIFFERENT DEALERS AND AS OF YESTERDAY THEY STILL DO NOT HAVE THE PARTS TO FIX THE PROBLEM. IF THIS IS A TRULY SERIOUS PROBLEM AND I'M SUPPOSED TO PARK MY CARE OUTSIDE THEN WHY AREN'T THE REPLACEMENT PARTS AVAILABLE. THIS IS UNACCEPTABLE TO ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390499January 28, 2021
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2019 HYUNDAI TUCSON. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V543000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED RON MARHOFER HYUNDAI OF GREEN (1260 MAIN ST, CUYAHOGA FALLS, OH 44221, (888)903-9766) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390527January 28, 2021
SERVICE BRAKES
I HAVE AN ANTI-LOCK BRAKE SYSTEM RECALL NOTICE FROM OCT 2020 NTSA RECALL NUMBER 20V-543 AND HYUNDAI RECALL NUMBER 195. I HAD AN APPOINTMENT WITH MY DEALER TO HAVE THE RECALL SERVICE PERFORMED NOV 12, 2020. THEY CANCELLED THAT APPOINTMENT BECAUSE THE PART WAS NOT IN STOCK. THEY SAID THEY WOULD CALL ME WHEN THE PART BECAME AVAILABLE AND NEVER DID. I CALLED THEM TODAY 01/28/2021 TO CHECK AND THEY SAID THE PART IS STILL ON BACKORDER. THREE MONTHS IS TOO LONG TO WAIT FOR RECALL SERVICE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390550January 28, 2021
BACK OVER PREVENTION:DISPLAY FUNCTION, UNKNOWN OR OTHER
THE BACK UP CAMERA IS FUZZY AND BLURRY. IT'S HARD TO SEE THROUGH THE CAMERA TO USE IT BACKING UP IN SPOT THAT I REALLY NEED IT. WHEN IT'S DARK ITS WORSE. THE BACK UP CAMERA DOES NOT MAKE THE WARNING NOISE IT SHOULD. I HAVE CAME VERY CLOSE TO HITTING 2 PARKED CARS AND 1 PERSON WHILE BACKING UP. I HAVE MADE 2 PAYMENTS ON THE TUCSON. IT'S NOT EVEN DUE FOR THE FIRST OIL CHANGE. IT HAS AROUND 2,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390119January 27, 2021
SERVICE BRAKES
RECEIVED A CALL ( NOT A NOTICE VIA MAIL) ON 1/26/21, FROM THE CARSON CITY, NV. HYUNDAI DEALERSHIP THAT THERE IS A RECALL ON MY VEHICLE. RECALL IS ON THE ABS BRAKE SYSTEM. THE (HECU) HYDRAULIC ELECTRONIC CONTROL UNIT IS DEFECTIVE, CAUSING WIRES TO CORRODE & CAUSE A ELECTRICAL SHORT RESULTING IN COMPARTMENT ENGINE FIRES. I WAS TOLD THAT THERE IS NO SOLUTION TO REPAIR. I WAS TOLD NOT TO PARK MY VEHICLE IN MY GARAGE ANY LONGER BECAUSE A FIRE COULD HAPPEN EVEN IF THE VEHICLE IS NOT RUNNING. THEY OFFERED TO BUY MY VEHICLE BACK @ BLUE BOOK VALUE. MY VEHICLE IS PAID OFF & ONLY HAS 29,000 MILES ON IT & IN EXCELLENT CONDITION. I AM AT A LOSS TO FIGURE OUT WHAT TO DO ABOUT THIS ISSUE. I'M GOING TO CONTACT A LEMON LAW ATTORNEY TO SEE IF I CAN GET THE FULL PURCHASE PRICE OF THE VEHICLE REFUNDED TO ME & THEY CAN HAVE THE DEFECTIVE VEHICLE BACK . THE DEALERSHIP IS TRYING TO GET ME TO TRADE IN MY VEHICLE FOR A NEW VEHICLE, WHICH I DO NOT WANT TO DO .THE VEHICLE HAS ALWAYS BEEN PARKED IN THE GARAGE & NOW IS PARKED OUTSIDE ON THE DRIVEWAY BECAUSE OF THE FIRE DANGER. I'M AFRAID TO DRIVE THIS VEHICLE. HELP!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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