Hyundai Santa Fe Sport Complaints
1,199 consumer complaints on file.
- #11254135September 9, 2019ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 HYUNDAI SANTA FE SPORT. WHILE DRIVING WITH A HALF TANK OF FUEL IN THE VEHICLE, IT BEGAN TO STALL ON THE HIGHWAY. THE CONTACT NOTICED FUEL COMING OUT OF THE EXHAUST AND THE VEHICLE RAN COMPLETELY OUT OF FUEL AS SHE PULLED OVER TO THE SHOULDER. THE STATE POLICE PULLED UP BEHIND HER AND ORDERED HER TO GET AWAY FROM THE VEHICLE DUE TO THE FUEL AND FUMES. THE VEHICLE WAS TOWED TO M.J. SULLIVAN HYUNDAI (452 BROAD ST C, NEW LONDON, CT 06320, 860-437-6179) WHERE IT WAS DIAGNOSED THAT TWO FUEL INJECTORS WERE STUCK OPEN AND CAUSED THE VEHICLE TO STALL. THE CONTACT NOTICED A LARGE AMOUNT OF FUEL WAS IN THE OIL PAN DUE TO THE DIPSTICK. ACCORDING TO THE DEALER, THE MANUFACTURER SUGGESTED THAT THEY REPLACE THE FUEL INJECTORS, DRAIN THE OIL, AND PLACE NEW OIL IN THE ENGINE. THE DEALER STATED THAT WAS ALL THEY WOULD DO TO THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER TO GET A CASE FOR A POSSIBLE BUYBACK. THE MANUFACTURER DENIED THE BUYBACK REQUEST AND OFFERED ONE MONTH CAR PAYMENT TO RESOLVE THE MATTER. THE MANUFACTURER SUGGESTED THE CONTACT REACH OUT TO THE BETTER BUSINESS BUREAU. THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE VEHICLE WAS RETRIEVED AND DRIVEN TO THE CONTACTS HOME. THE FAILURE MILEAGE WAS 14,210. THE VIN WAS UNKNOWN.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11235253July 27, 2019ENGINE, FUEL/PROPULSION SYSTEM
MY VEHICLE STARTED RUNNING HOT, THE COILS WERE REPLACED, IT CONTINUED TO RUN HOT PERIODICALLY, THEN I HAD TO KEEP PUTTING WATER IN RADIATOR RESERVE CONTAINER AND MADE THIS BUBBLING NOISE WHEN I WAS DRIVING OR STOPPED WITH THE CAR RUNNING. THE STARTER WAS REPLACED. MY VEHICLE BECAME DIFFICULT TO CRANK AND EVENTUALLY THE ENGINE SHUT DOWN AND IT WOULDN'T CRANK AT ALL.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11235087July 26, 2019STEERING
TL* THE CONTACT OWNS A 2014 HYUNDAI SANTA FE SPORT. WHILE DRIVING AT ANY SPEED AND MAKING A TURN, THE STEERING MADE A CLICKING SOUND AND THE VEHICLE SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WORLD HYUNDAI (877-340-8037, LOCATED AT 5337 MILLER CIRCLE DR, MATTESON, IL 60443) WHERE AN UNKNOWN ENGINE RECALL REPAIR WAS PERFORMED EARLIER IN THE YEAR. THE DEALER SERVICED THE VEHICLE FOR ONE WEEK AND INFORMED THE CONTACT TO DRIVE THE VEHICLE FOR THIRTY DAYS TO ALLOW THE CLICKING TO STOP. THE CONTACT DID NOT BELIEVE THAT THE VEHICLE WAS REPAIRED AND DID NOT RETRIEVE THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS NOT CALLED BACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 69,000. THE VIN WAS UNKNOWN.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11234049July 23, 2019ENGINE
WAS DRIVING FOR AN HOUR ON THE HIGHWAY AND JUST AFTER I TOOK AN EXIT AND WAS DRIVING ABOUT 60KM/HR MY CAR SHUTDOWN AND I HAD TO COME TO A ROLLING STOP OFF THE SIDE OF THE ROAD, LIGHTS CAME ON THE DASH, AND I WAS UNABLE TO START THE CAR AGAIN. INITIAL THOUGHTS WAS THE ALTERNATOR AS IT WAS A HIT DAY WITH THE A/C FULL ON. THEN I HAD THE VEHICLE TOWED AN HOUR TO A LOCAL SHOP, WHO INFORMED ME THAT THE ENGINE HAD BLOWN UP.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11233145July 18, 2019ENGINE
BLOWN THETA II GDI ENGINE AT 108,500 MILES... WELL-MAINTAINED CAR. CAR SUDDENLY LOST POWER AND STARTED SHAKING ON THE HIGHWAY. A PISTON BROKE APPARENTLY. HYUNDAI WON'T REPAIR. I CAN SUBMIT REPORTS FROM THE DEALERSHIP WHEN I GET THEM.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11231079July 11, 2019SERVICE BRAKES
ABS LIGHT ON, CAR WON'T SHIFT INTO GEAR, SPEEDOMETER STOPPED WORKING THE DAY BEFORE, MISC LIGHTS LIT UP ON DASH. PER DEALER NEEDS BRAKE LAMP SWITCH
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11230698July 10, 2019STRUCTURE:BODY, SUSPENSION, WHEELS
APPROXIMATELY ONE YEAR AFTER HAVING THE CAR I BEGAN TO NOTICE ISSUES. (18000) I HAVE RETURNED TO THE DEALER FOR MULTIPLE REPAIRS. THE MOST SIGNIFICANT ISSUE IS THE TOE. THE VEHICLE WILL NOT STAY IN ALIGNMENT AND IS WEARING THE TIRES UNEVENLY CAUSING TIRES NEEDING TO BE REPLACED WAY TOO SOON. AFTER HAVING THE CAR ALIGNED I WILL HAVE TO TAKE IT BACK WITHIN A WEEK OR SO FOR ANOTHER ALIGNMENT. I TRAVEL BETWEEN HOUSTON AND AUSTIN FREQUENTLY AND THIS IS A HUGE CONCERN FOR MY SAFETY. AS YOU ARE AWARE REPLACING TIRES IS VERY EXPENSIVE AND POINTLESS IF THE CAR WILL CONTINUE TO WEAR UNEVENLY. I HAVE SENT A CERTIFIED LETTER TO HYUNDAI BUT HAVE NOT RECEIVED A RESPONSE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11229823July 6, 2019ELECTRICAL SYSTEM, ENGINE
ON JULY 5, 2019, THE CAR SUDDENLY STALLED WHILE IN MOTION IN CITY DRIVING. I IMMEDIATELY ATTEMPTED TO RE-START THE CAR: IT DID NOT RESTART, NO CRANKING OF THE STARTER. I THEN PUSHED THE HAZARD LIGHT BUTTON: NO RESPONSE. THERE WAS NO ELECTRIC POWER, I.E., NO LIGHTS, NO RADIO, NO A/C, NO STEERING, ETC. AFTER 2 MINUTES, I RE-ATTEMPTED TO RESTART THE CAR, BUT IT DID NOT START, NO CRANKING. THE HAZARD LIGHT BUTTON THEN WORKED. ELECTRICITY CAME BACK ON. AAA CAME AND JUMPED THE BATTERY, BUT CAR NO START. CAR WENT TO HYUNDAI DEALERSHIP. SERVICE MANAGER, THE ENGINE SEIZED BECAUSE OF MAJOR BREAKDOWN. "WE COULD NOT TURN THE ENGINE MANUALLY." HE STATED: "WE HAVE SEEN THIS BEFORE IN OTHER HYUNDAI, BUT YOUR VEHICLE WAS NOT IN RECALL." PLEASE URGENTLY INVESTIGATE. THIS IS A DANGEROUS SITUATION. IF I WAS DRIVING ON THE HIGHWAY, OR HIGH SPEED CITY DRIVING, THE SEIZED CAR COULD HAVE FLIPPED, ENDANGERING MYSELF, PASSENGERS AND OTHER NEARBY VEHICLES AND PEOPLE.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11229436July 4, 2019ENGINE
WHILE ACCELERATING THE ENGINE STARTED TO MAKE NOISE. THE NOISE ALMOST SOUNDED LIKE METAL STUCK SPINNING AROUND IN A METAL FAN. IT STOPPED WHEN I LET OFF THE GAS AND WAS FINE FOR ANOTHER MILE. IT THEN STARTED SOUNDING AGAIN BUT DID NOT STOP WHEN I LET OFF THE GAS. I BARELY MADE IT INTO A PARKING LOT THEN HAD TO CALL TO HAVE IT TOWED. YOU CAN HEAR THE NOISE WHEN THE CAR IS TURNED ON AND ESPECIALLY WHEN IT IS ACCELERATING. THE VEHICLE MOVES VERY SLOWLY AND THE NOISE BECOMES VERY LOUD WHEN ACCELERATING. I HAVE A VIDEO OF THE SOUND BUT CANNOT ATTACH TO THIS. IT KIND OF SOUNDS LIKE THE MARBLE IN A SPRAY PAINT CAN WHEN SHAKING IT. I WAS DRIVING UP A HILL ON A RURAL 1 LANE HYWAY.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11222701June 26, 2019ENGINE
I WAS DRIVING MY VEHICLE AT RATE OF SPEED OF 75-80 MPH ON THE INTERSTATE IN CONSIDERABLE TRAFFIC. I BEGAN TO REACH SLOWED TRAFFIC AND PRESSED MY BRAKE TO SLOW DOWN, WHEN I DID THE ENGINE COMPLETELY STALLED PUTTING MYSELF AND MY CHILDREN IN GRAVE DANGER AS WE WERE SURROUNDED BY VEHICLES ALSO GOING AT 75-80 MPH. NO WARNING LIGHTS PROCEEDED THIS HAPPENING. I WAS ABLE TO GET MY VEHICLE RESTARTED AND OFF THE HIGHWAY, STILL NO ALERT LIGHTS APPEARED. I CHECKED ALL BELTS, HOSES, FLUIDS AND NOTHING APPEARED WRONG. AT A LATER STOP, 316 MILES FROM THE INITIAL INCIDENT, TO REFUEL, THE ENGINE BEGAN CLICKING AS I PULLED OFF FROM THE FUELING STATION. I STOPPED AGAIN AND CHECKED ALL COMPONENTS AND FLUIDS, WHICH ALL CHECKED OUT OK. I TRIED TO REENTER THE HIGHWAY IN HOPES OF GETTING CLOSER TO HOME WHEN THE ENGINE AGAIN STALLED. I PULLED OFF THE HIGHWAY AND GOT A HOTEL ROOM AND CALLED HYUNDAI TO STATE THIS WAS THE PROBLEM STATED IN THEIR RECALL. THEY HAVE BEEN VERY RESISTANT TO HELP, EVEN REFUSING TO HAVE THE VEHICLE TOWED TO THE DEALERSHIP. THEY ARE ALSO REFUSING ANY REIMBURSEMENTS WITHOUT SIGNING A RELEASE OF LIABILITY WAIVER THAT STATES I "RELEASE HMA FROM ANY LIABILITY WITH RESPECT TO ANY CLAIM THAT HMA FAILED TO CONFORM THE VEHICLE TO WARRANTY IN CONNECTION WITH YOUR CONCERNS AND THE VEHICLE'S REPAIR HISTORY TO DATE. YOU ALSO ACKNOWLEDGE THAT ANY SUCH CONCERNS HAVE BEEN RESOLVED AS OF THE DATE OF SIGNING THIS LETTER." TO DATE, NOTHING HAS BEEN DONE OTHER THAN THE DEALERSHIP LOOKING AT THE VEHICLE AND STATING THE VEHICLE IS COVERED BY THE RECALL. NO WORK HAS BEEN STARTED! I WILL GLADLY PROVIDE LETTER IF REQUESTED!
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11222561June 25, 2019STRUCTURE:BODY
TAKATS RECALL THE HOOD AND ROOF OF THE WHITE PAINT IS CHIPPING AND CAUSING THE CAR TO RUST.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11222058June 24, 2019ENGINE
THE CHECK ENGINE LIGHT IS BLINKING.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11221829June 22, 2019SERVICE BRAKES
I SUBMITTED A COMPLAINT ON JUNE 11, #11219391 BUT HAVE RECEIVED NO RESPONSE, AND IT DOES NOT SHOW AS A FILED COMPLAINT. PLEASE ADVISE THE STATUS OF THIS COMPLAINT. THANKS
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11221894June 22, 2019ENGINE, POWER TRAIN
THERE'S ALWAYS A 2-3 SECONDS HESITATION IN SITUATIONS WHERE ACCELERATION IS NECESSARY. AFTER 2-3 SECONDS OF HESITATION AFTER STEPPING ON THE PEDAL FOR ACCELERATION, THE CAR REVS AND PRODUCES HIGH PITCHED AND LOUD SOUND WITH NO ACCELERATION OR ACCELERATES ABRUPTLY. QUICKLY MERGING INTO HIGHWAY, MAKING TURNS, CHANGING LANES FROM A FULL STOP AND SLOW MOVEMENT FEEL LIKE PLAYING RUSSIAN ROULETTE. HYUNDAI SERVICE CENTER ALWAYS CLAIMS THEY CANNOT REPLICATE MY COMPLAINT AND MY CONCERN IS IGNORED.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11221753June 21, 2019ENGINE
I'VE HAD MY HYUNDAI SINCE 2015, IT HAD 8,000 MILES WHEN WE PURCHASED IT. THE VEHICLE WAS A CERTIFIED PRE-OWNED. IT'S BEEN GREAT, WE'VE KEPT UP REGULAR MAINTENANCE. IT WAS REPAIRED FOR A RECALL LAST YEAR THAT CAUSES THE ENGINE TO SEIZE (THIS WAS BEFORE WE'D HAD AN ISSUE WITH IT). FAST FORWARD TO MID MAY, I'M DRIVING TO WORK AND IT SUDDENLY SLOWS DOWN AND BECOMES DISABLED. I PULL OFF INTO A PARKING LOT, HAVE IT TOWED TO MY LOCAL HYUNDAI DEALERSHIP (KERRY HYUNDAI, FLORENCE KY). THEY GIVE ME A LONER VEHICLE AND TELL ME THE REPAIR HAS TO DO WITH THE RECALL AGAIN, A PART IS ORDERED AND 6 DAYS LATER I HAVE MY CAR BACK. THIS PAST WEEKEND MY FAMILY AND I WERE HEADED 6 HOURS AWAY FOR A LITTLE VACATION. WE'RE CLOSE TO OUR DESTINATION AND THE CAR BECOMES DISABLED AGAIN ON A VERY BUSY INTERSTATE IN A POOR WEATHER. THANKFULLY I COULD TELL THE WARNING SIGNS QUICKLY ENOUGH TO TRY TO SAFELY GET TO THE SHOULDER. WE GET A TOW FOR THE SECOND TIME IN A MONTH AND IT GOES TO THE NEAREST DEALER IN O'FALLON, IL. IT WAS A BIG ORDEAL BUT WE GOT A RENTAL CAR AND GOT OUR SANTA FE BACK WITHIN TWO DAYS. I AM TOLD THIS IS LIKELY TO HAPPEN AGAIN!! IN WHICH CASE MY ENGINE WILL NEED REPLACED. THEY SAY IT WILL BE FREE OF COST TO ME WHEN THE DAY COMES. I GUESS TIME WILL TELL. SO DISAPPOINTED AS WE'VE HAD MULTIPLE HYUNDAI'S AND STILL DO.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11221512June 20, 2019AIR BAGS
MY WIFE IS SHORT AND NEEDS TO SIT ON A CUSHION, WHILE RIDING IN THE FRONT PASSENGER SEAT. UNFORTUNATELY, THE CAR INTERPRETS THIS CUSHION AS A CHILD RESTRAINING SEAT AND SHUTS OFF THE PASSENGER AIR BAG. THIS PRESENTS A DANGEROUS SITUATION FOR HER. WE BOUGHT THIS CAR NEW IN 2017. WE RECENTLY WERE GOING TO BUY A NEW HYUNDAI, BUT THE SAME PROBLEM STILL EXISTS. I HAVE TAKEN THE CAR TO SEVERAL HYUNDAI DEALERSHIPS, BUT THEY HAVE NO SOLUTIONS. WE HAVE TESTED THIS SAME SITUATION ON NEW HYUNDAI CARS WITH THE SAME RESULTS.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11220673June 17, 2019ENGINE
TOOK CAR IN 1 MONTH AGO FOR SERVICE CAMPAIGN (SOFTWARE UPDATE) 2016 SANTA FE SPORT 83,000 MILES. WHILE DRIVING ON FREEWAY YESTERDAY ENGINE LIGHT STARTED FLASHING AND CAR WENT IN TO 'SAFE MODE' WAS ABLE TO GO ABOUT 1/2 MILE BEFORE IT COMPLETELY STOPPED.. HAD IT TOWED TO DEALERSHIP WAS INFORMED TODAY THE ENGINE FAILED. WAITING FOR APPROVAL FROM HYUNDAI FOR NEW ENGINE. I'M COMPLETELY STUCK IN THIS VEHICLE NOW. NO ONE WILL PAY WHAT IS OWED AND I WILL LOSE TRADING IT IN.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11219462June 12, 2019UNKNOWN OR OTHER
IN AUGUST OF 2018, MY 3 MONTH OLD SANTA FE SPORT CAUGHT FIRE AND WAS COMPLETELY DESTROYED. I WAS DRIVING ON THE NJ TURNPIKE HEADED TO OBX FOR VACATION. I WAS FOLLOWING MY SISTER DOWN WHEN THEY STOPPED TO LET THEIR DOG OUT AT A REST AREA. I PULLED INTO THE SPACE NEXT TO THEM AND AS SOON AS I TURNED THE CAR OFF, IT WENT UP IN FLAMES. BY THE TIME THE FIRE DEPT ARRIVED IT WAS ENGULFED AND I LOST EVERYTHING.
- Crash:
- No
- Fire:
- Yes
- Injuries:
- 0
- Deaths:
- 0
- #11219391June 11, 2019SERVICE BRAKES
I RENTED THE VEHICLE FROM ENTERPRISE RENT A CAR ON MAY 28. IT SEEMED TO RUN FINE THEN AND ON THE MORNING OF MAY 29. BUT ABOUT 3.45P.M. I WAS DRIVING ON CITY STREETS IN ARCADIA TO MY DOCTOR'S APPOINTMENT WHEN I SAW A CAR AHEAD OF ME SUDDENLY PUT ON ITS BRAKE LIGHTS. I PRESSED MY BRAKES, BUT MY CAR DID NOT SLOW. I HAD TO SWERVE AROUND THE CAR AHEAD OF ME. SHORTLY THEREAFTER, THE BRAKES STARTED WORKING AGAIN. AT THE NEXT TRAFFIC LIGHT, I MADE A LEFT BEHIND ANOTHER CAR. AT THE NEXT TRAFFIC LIGHT, I WAS GOING TO MAKE A RIGHT BEHIND THE CAR AHEAD OF ME. IT WAS STOPPED AT A RED LIGHT. I WAS ABOUT 50 YARDS AWAY, WHEN I PRESSED ON MY BRAKES, BUT THE CAR DID NOT SLOW. I PRESSED AS HARD AS I COULD, BUT THE CAR KEPT GOING AND GOING AND REAR-ENDED THE CAR IN FRONT OF ME. IT THEN JUMPED BACK AND HIT THE OTHER CAR AGAIN. IT WAS A FRIGHTENING EXPERIENCE. TO THE BEST OF MY RECOLLECTION, I HAVE NOT CAUSED A TRAFFIC ACCIDENT IN MORE THAN 30 YEARS. THE OTHER DRIVER AND I PULLED OVER AND EXCHANGED INFORMATION. BADLY SHAKEN, I DROVE TO MY DOCTOR'S OFFICE AND TOLD HIM ABOUT IT. UPON LEAVING HIS OFFICE, I WAS DRIVING SLOWLY IN HIS PARKING LOT BECAUSE OF THE BRAKES,, BUT THE BRAKES WOULD NOT WORK AGAIN. THIS TERRIFIED ME AS THE TRAFFIC ON THE ROAD AHEAD WAS FULL OF CARS. AS I WENT OVER A SPEED BUMP, THE BRAKES CAME BACK ON. I DROVE HOME AT ABOUT 15 MPH, AND ABOUT 100 YARDS BEHIND ANY OTHER CAR. I WAS VERY AFRAID. I PARKED MY CAR AT HOME. THE NEXT DAY, I CALLED ENTERPRISE TO HAVE THEM TOW THE CAR AWAY. AAA CAME AND DID THAT ON MAY 30.
- Crash:
- Yes
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #11218574June 7, 2019ENGINE
WHILE DRIVING MY PRACTICALLY NEW 2018 HYUNDAI SANTA FE SPORT WITH 11,653 MILES, IT SUDDENLY JERKED OUT OF CRUISE AT 65 MPH AND THE DASHBOARD LIT UP ALONG WITH THE TOUCH SCREEN THAT SAID TO CALL CUSTOMER CARE IMMEDIATELY. A NICE MAN AT THE OTHER END OF THE PHONE CHECKED MY CAR AS I WAS DRIVING BUT COULD FIND NOTHING AFTER RUNNING THE DIAGNOSTIC. HE SAID I SHOULD BE ABLE TO DRIVE IT ABOUT ANOTHER 300 MILES BUT SHOULD GET TO MY DEALERSHIP AS SOON AS POSSIBLE. I TOLD HIM I WAS OVER 300 MILES FROM HOME SO HE HELPED LOCATE A HYUNDAI DEALERSHIP CLOSER AND I HEADED THAT WAY WHILE STILL TALKING TO THE CUSTOMER CARE GUY. AS I WAS GETTING ON THE ON-RAMP TO TRAVEL I-35, THE CAR JERKED AND ACTED LIKE IT LOST POWER AND I PULLED OVER. THE GUY CALLED A TOW TRUCK TO COME AFTER THE CAR AND HAVE IT TOWED TO THE DEALERSHIP. MY CAR WENT TO THE NEAREST DEALERSHIP WHERE THEY RAN A DIAGNOSTIC AND COULD NOT FIND ANYTHING EITHER AND SAID THEY HAD TO WAIT ON HYUNDAI CORPORATE TO AUTHORIZE THEM TO CHECK THE ENGINE. THAT TOOK SEVERAL MORE DAYS BUT ONCE THEY RECEIVED THE AUTHORIZATION, THEY DROPPED THE OIL PAN AND FOUND METAL SHAVINGS IN THE OIL WHICH INDICATED MY ENGINE WAS BLOWN AND WOULD NEED A REPLACEMENT. INITIALLY, THEY SAID IT MIGHT TAKE UP TO 6 WEEKS. AFTER SEVERAL PHONE CALLS HYUNDAI FINALLY ASSIGNED ME A CASE NUMBER AND A CASE MANAGER. THE CASE MANAGER WAS WORTHLESS, WOULD NOT RETURN MY CALLS OR SEND ANY UPDATES ABOUT THE STATUS OF MY VEHICLE. FINALLY, HYUNDAI CORPORATE ASSIGNED ME ANOTHER CASE MANAGER AND AFTER LOOKING AT MY STATE'S LEMON LAWS, I ASKED THEM TO BUY MY CAR BACK FROM ME. THE SECOND CASE MANAGER SENT ME A LETTER ASKING FOR SOME DOCUMENTATION AND TOLD ME THEY WOULD SEND A RE-PURCHASE OFFER. THAT WAS OVER A MONTH AGO AND I STILL HAVE HEARD NOTHING FROM HYUNDAI. IT HAS NOW BEEN 83 DAYS SINCE MY CAR QUIT WITH NO RESOLUTION IN SIGHT.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0