Hyundai Ioniq 5 Complaints

1,350 consumer complaints on file.

#11572116February 15, 2024
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
12/30/2023 at approximately 5:30pm I drove home with the iPedal engaged. The iPedal was installed as a download to the car in August 2023. My daughter was in the passenger seat. I began to back into my driveway but shifted to Drive to straighten out the car. The car began to roll forward I took my foot off the accelerator but the car did not stop in spite of the iPedal being engaged. I put my foot on the BRAKE PEDAL which went all the way to the floor to no avail. The car rolled slowly into an electrical pole which brought the car to a stop. I previously filed a complaint here but I have since learned that iPedal may disengage if the car is put into reverse. There is not warning light to alert the driver that iPedal is disengaged so the driver is not aware that the brakes may not work as expected. I believe this may have been the case with my accident. However, this does not address why using the foot pedal for the brakes did not stop the car. Have found many complaints about this on various forums and believe this aspect of iPedal needs to be addressed. It should not disengage unless the driver instructs the car to do so. I have not been able to find documentation of this functionality in the manual, but I have searched and will continue to do so.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11571586February 13, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Hyundai Ioniq 5. The contact stated that while driving at an undisclosed speed, a Jeep veered into the driver’s path, and the Forward Collision Avoidance: Automatic Emergency Braking system failed to activate as designed. There were no warning lights illuminated. The vehicle was taken to the local dealer, who determined the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, Feldman Hyundai of New Hudson (30492 Lyon Center Dr., New Hudson, MI 48165), who stated the vehicle was working as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571493February 12, 2024
ELECTRICAL SYSTEM, POWER TRAIN
I heard a pop from the rear of the car and warnings came up on the dash. The vehicle was power limited and needed to be towed to the dealer. It was diagnosed as an ICCU failure and blown fuse. This was the problem supposedly addressed in Hyundai TSB 997 (NHTSA ID Number: 10240086). That service was performed on the vehicle in September 2023. We were lucky the incident occurred on a city street and not on a freeway or rural highway where the sudden loss of power could have been very dangerous. The software fix applied under Hyundai’s TSB clearly did not fix the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571460February 12, 2024
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
1. Uncertain which part failed. 2. safety was put at risk due to car not able to accelerate. Car would not go over 20 miles an hour on the interstate access road where traffic was going by at 50 –60 mph - four-way flashers were on and had to pull off at the first available turn but it was scary 3. Contacted local Hyundai; they are investigating a possible loaner, but haven’t said what they will do. 4. No inspections yet. 5. No warning or unusual events prior to lack of power/lack of acceleration. 6. Internet search showed that this problem has occurred to others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571105February 9, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was driving on the freeway on Jan 17 when I heard a pop and then the electrical warning system on the car lit up. I lost power to the car and was only able to accelerate minimally. I turned on my hazard lights and was able to get to the shoulder of the freeway and fortunately was close to an exit and was able to exit the freeway. It was towed to a dealership and I was told there was a problem with the ICCU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570778February 8, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES
12/30/2023 at approximately 5:30pm I drove home with the iPedal engaged. The iPedal was installed as a download to the car in August 2023. My daughter was in the passenger seat. I began to back into my driveway but shifted to Drive to straighten out the car. The car began to roll forward I took my foot off the accelerator but the car did not stop in spite of the iPedal being engaged. I put my foot on the BRAKE PEDAL which went all the way to the floor to no avail. The car rolled slowly into an electrical pole which brought the car to a stop. Neither iPedal nor the foot brake pedal had any effect on the car. I then put the car in reverse and backed the car into my driveway and the brakes worked as expected. When I then attempted to charge the vehicle, the charging port would not open. I could hear the motor working to open but it would not open. On 1/11/2024, I again attempted to open the charging port and this time it did open. So, TWO different electrical (including the brakes and the charging port) were not working properly. Inasmuch as the charging port again worked and the brakes again worked, there clearly was a malfunction that was random and unpredictable and also nearly impossible to reproduce but if this happened once, it could happen again. The brakes failed. Had we been traveling on a busy road, or at the top of a hill, we would have faced significant bodily harm, death to ourselves or others. This car had been driven locally, predominantly on local roads. The car is available for inspection and has only been driven on the dealer lot since the the incident. There were no warning lights or messages to indicate that any issues existed. The manufacturer has executed an inspected but has not reproduced the problem. The manufacturer and dealership claims the car is safe to drive without addressing the brake failure. I do not believe the car is safe to drive without a determination of how the bake failure happened or without a repair to that issue.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11570753February 8, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, POWER TRAIN
Driver was moving forward into a space in a parking garage between two other vehicles. Driver had pulled most of the way in and was slowly inching forward. As the car came to a stop, it suddenly lurched forward, hitting a concrete wall. The collision warning system did not alert, and auto-braking did not occur. The car was in Regen Level 3, and Auto Hold was not activated. In the months prior to this, the car twice had a similar situation when coming to a stop at an intersection with foot on the brake, then suddenly lurched forward, nearly rear-ending a car in front. There was no visible damage to the concrete wall, and a police report was not made. Hyundai says they want to inspect vehicle, but have not done so after a month. It is easy to believe that this was driver error, but it absolutely was not. Car lunged forward and accelerated into a wall with only the brake being applied. All of these events have occurred after the Hyundai Ioniq 5 software update was applied on 26 Sep 2023.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11570687February 8, 2024
POWER TRAIN, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
A warning popped up "Check electric vehicle system", then a few minutes later an error popup appeared "stop vehicle and check power supply" and the car would no longer go above 27 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570586February 7, 2024
ELECTRICAL SYSTEM
Aloha, Our Hyundai Ioniq5 has been out of commission for almost 5 months due to a failure associated with the ICCU recall. In December after months of working with Hyundai they finally shipped the car to an EV certified dealer to complete the recall and fix the ICCU issue. When we got the vehicle home it still shows electrical warning lights and will not charge at home. The recall fix didn't work and it still has the ICCU issue. The ICCU apparently can cause greater safety issues with the EV system when on the road. Its important the the recall fix actually works and in our case it did not. We have now been without the car for 5 months. We've had 5 different claim managers from Hyundai USA and we are still waiting on a fix. We are only filing a complaint because this could be a known reoccurring issue for other early Ioniq5 owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570224February 6, 2024
FUEL/PROPULSION SYSTEM
The ICCU has failed after the recall repair was completed in September 2023. When the fuse pops the car indicates a check electric vehicle system message in the driver information screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570100February 5, 2024
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ACCESSORY
The contact owns a 2022 Hyundai Ioniq5. The contact stated that the vehicle was unable to charge at the charging station due the vehicle not accepting the charge. There was a message stating that "Charging Unsuccessful", however, recently the message only read unit connected to charger. No warning light was illuminated. The vehicle was taken to the dealer and diagnosed with a failure within the Internal Charging Unit. The manufacturer was not made aware of the failure. The approximate failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569668February 3, 2024
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
It is UNKNOWN what component or system failed There was a sudden and total electrical failure with the inability to safely move the car. If this electrical failure had occurred on a turnpike or expressway it would have been a catastrophic event. Car was flat bedded to a dealership Dashboard warning provided less than 5 min time and 0.5 mile before ceasing to operate at all although car's computer thought that the car's health was OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568843January 30, 2024
ELECTRICAL SYSTEM
Vehicle receives an error regarding the battery and unexpectedly shuts down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568130January 26, 2024
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
Driving the vehicle on the highway for longer than 60 miles at highway speeds the vehicle goes into “power limited” mode and a turtle pops up on the screen. You are unable to accelerate the car and once this happens you have to leave the car off for at least 5 minutes and then not drive above 65mph again or it will keep happening over and over. After taking it to the shop Hyundai Corporate said we need to drive the car again to see if they had fixed it. Approximately 65 miles into the trip it happened again and this time I was almost rear ended and cars were swerving around me on the shoulder to avoid crashing into me. Hyundai is saying that they cannot reproduce the issue but they are not driving the car on the highway for more than 60 miles. The safety of not only myself and my family is at risk as well as other people on the highway behind and next to us. The vehicle is currently at the dealership and they said there are no error codes so they don’t know what’s wrong. The only warning that popped up said “power limited” with a turtle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567790January 25, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I started the car, and saw a "Check Electric Vehicle system" alert on the dashboard, and began driving. I was not far from my home, when I saw several messages saying "Stop Vehicle and Check Power Supply" - and the car began slowing and becoming unresponsive while I was in traffic. With my wife and infant son in the car, and being less than I mile from my home I was able to proceed cautiously and make it there. This is likely a known flaw in the integrated charge control unit of this model, which was subject to a voluntary service bulletin put out by Hyundai. I took care of the recommended service and firmware update in September 2023, but it did not prevent this electrical system failure - the service bulletin should have advised replacement instead of putting my family in danger without any warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567712January 25, 2024
ELECTRICAL SYSTEM
I was waiting to charge up my EV when the dashboard started lighting up red. Stating to turn off vehicle due to battery failure and safety. And then all of the sudden the car just turned off. And would not come back on. So my husband had to go rent a vehicle at Avis so we wouldn’t be stranded so far from home. And to continue to go to work. So after 30 minutes my husband suggested that I try and restart the car and it did come on. We were stuck in the freezing elements due to the battery failure. Which seems to be an issue that they had back in 2022. That wasn’t correct or thought to have been. After I did some research yesterday 1/24/24. I called and made the local dealership aware of what I discovered that I took my car to. Because they couldn’t see if they would get same issue but they stated they didn’t.Also called into road side assistance on the day of the incident to have the car towed. But canceled after the vehicle started back up after 30 minutes with no response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565467January 14, 2024
POWER TRAIN
Driving on the freeway at approximately 70 mph, the car lost the ability to accelerate and started to lose speed. I had my foot on the gas but the speed was dropping. There were no warning lights, messages, or other alerts prior to the loss of acceleration. The screen remained on during the loss of acceleration but a phone call was lost. Safety at risk for obvious reasons. I was able to put hazards on and move to the left-hand shoulder. I turned the car off and on again and was able to speed up again to merge onto the freeway. For the remainder of the drive (approx 25 min), everything was fine. We have not taken the car in yet for inspection. The car charge was over 50%. I had driven the car on the freeway with no issues for an hour earlier in the morning, for 15 min in the city, and then for another 25 minutes on the freeway prior to the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565081January 12, 2024
ELECTRICAL SYSTEM
The Ioniq 5 has a serious problem with 12 volt battery drain. Three times, I have returned from vacation and found that the 12 v battery was completely dead. This is a huge issue if a consumer cannot rely on their vehicle to start in an emergency. I called a dealer in Renton, Washington about the issue and the technician responded, "This is a common issue in these types of vehicles." I am sorry, but that is not acceptable and is a vehicle defect. With electronic doors, you cannot get into the vehicle to jump start it, if the vehicle is locked, unless you can pull the manual key from the key fob and open it with the key. 12 v battery drain is killing the lifespan of the battery. Looking on the internet, other owners are complaining of the same issue. My vehicle sat for one week two times in December and I just returned form a two week vacation to find the battery completely dead. I only have 4484 miles on the vehicle and it is a 2023 car, so it is not an old battery. The car has a serious electrical defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564800January 11, 2024
FORWARD COLLISION AVOIDANCE, LANE DEPARTURE: LANE KEEP: STEERING ASSIST, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2022 Hyundai Ioniq 5. The contact stated that while driving at 50–60 MPH, the Forward Collision Avoidance and Lane Assist warning lights were illuminated. The vehicle was taken to the local dealer, where the instrument cluster went blank. The dealer was unable to determine the cause of the failure. The manufacturer was contacted and opened a case. The manufacturer sent a technician to diagnose the vehicle. The technician stated that the VCU, battery, ICCU, and high-voltage battery needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, but the vehicle was not diagnosed or repaired. The failure mileage was 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564294January 8, 2024
ELECTRICAL SYSTEM
Vehicle had the Service Campaign 997: Integrated Charging Control Unit (ICCU) software update in October 2023 at around 4,000 miles. It's now January 2024, 7,300 miles and the vehicle is currently at the dealership. The dealership confirmed it needs ICCU and Fuse replacement. Waiting for update on timeframe for ICCU part to become available. The car was showing "Check electric vehicle system" on the dashboard. It would not charge with Level 2 home charger. When I took the car to the dealership it started displaying a "Stop vehicle and check power supply" warning as I was arriving and the vehicle would not drive more than 25 mph.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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