Hyundai Ioniq 5 Complaints

1,350 consumer complaints on file.

#11642271February 12, 2025
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ONBOARD (OBCM)
The contact owns a 2022 Hyundai Ioniq 5. The contact stated while driving 45 MPH, the vehicle started to lose motive power, after which the message "Critical Battery Level - Stop Car" was displayed, prompting the contact to pull over to the shoulder of the roadway. The battery warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Integrated Charging Control Unit (ICCU) relay. The vehicle was not repaired due to the part being on backorder. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641695February 10, 2025
PARKING BRAKE
The contact owns a 2022 Hyundai Ioniq 5. The contact stated that after the vehicle was parked on a slight incline on the road, the gear shifter was shifted to park(P), and the vehicle was turned off. The contact stated that while exiting the vehicle, the vehicle started to roll backward. The contact was able to jump back into the vehicle and depress the brake pedal to stop the vehicle. The contact stated that the vehicle was still in park(P); however, when the brake pedal was released, the vehicle started rolling away again. The contact had not engaged the parking brake. The contact stated that the vehicle was turned off and restarted and was able to shift into park(P) and the vehicle remained stationary. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V324000 (Parking Brake); however, the VIN was not included. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641623February 10, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Car stopped driving. got a check power systems error and car went into limp mode then stopped altogether
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640671February 4, 2025
FUEL/PROPULSION SYSTEM
June 2023 - 12 volt battery discharged overnight on consecutive nights. Dealer service eventually claimed that the problem was the navigation head unit was faulty and continued to draw current after the vehicle was turned off. The process took over 4 weeks to remedy since the necessary part was unavailable. January 2025 - While driving, a warning to stop the vehicle and check the power system appeared. After a few minutes the vehicle lost power and went into "limp home mode" which limits the vehicle to 25 mph. This problem was attributed to a failed ICCU. However, due to lack of availability the vehicle has been in the service department of the dealer for 3 weeks (Jan 17,2025 to Feb 4, 2025). The dealer estimates that it will be at least Feb 14, 2025 before the car can be repaired. While these two incidents may be unrelated, the result has been the same: the 12 volt battery does not stay charged up rendering the vehicle unusable. For drivers and passengers it is unsafe to operate the vehicle when speed is limited to 25 mph. I understand there is a recall on this part, but Hyundai's lack of support for providing replacement parts in a timely manner is causing owners of these vehicles to continue to drive them until the part actually fails which often happens at an inopportune time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640565February 4, 2025
ELECTRICAL SYSTEM, STEERING, POWER TRAIN
1) This is the second occurrence of this issue within the past 12 months. While driving, my EV displayed various blinking lights and a “Check EV Connection” message, followed by a “12v Battery Critical” warning. The entire system began shutting down in the middle of the road. I managed to pull over before the car completely shut off. 2) This malfunction posed a significant safety risk to me and others. The rapid deceleration and uncertainty of an imminent shutdown almost caused an accident, either from other vehicles crashing into me or from my inability to stop in time, potentially hitting another car. I have faced this life-threatening situation twice within a year due to the same issue. 3) The problem was confirmed by my dealership less than a year ago, and my car is currently being towed back to the dealership for re-inspection of the same issue. 4) The vehicle and its components have not been inspected by the manufacturer, police, insurance representatives, or other parties for the current situation. However, the manufacturer issued a recall for this problem last year AFTER my initial report, incident, and repair. They claimed to have fixed the faulty issue or replaced the necessary parts, when my vehicle was repaired less than 12 months ago. Despite this, I am experiencing the same critical problem again. 5) During the incident, my entire panel started blinking with a “Check EV Connection” message, followed by a red warning sign indicating a 12v Battery Critical Failure warning. The system then went black, and the panel continued to blink white and black consistently while parked. The car cannot be started or moved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640396February 3, 2025
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Started car and proceeded to drive to work. 1 mile from home, heard a "pop" noise and the car displayed "Check Electric Vehicle System" warning and went into a "turtle" mode that limited speed. Luckily I was on a side street and had not yet made the turn onto the main highway or it may have obstructed traffic or resulted in a crash. I was able to return home and have the car towed back to a Hyundai dealer for diagnosis and repair. The dealer identified the issue as the ICCU fuse and ICCU itself that needed replacing. All previous recalls and software updates were completed, including the latest ICCU recall (272?) which was completed on December 3. There have now been multiple software updates and recalls targeting this part, but it still resulted in the vehicle losing power and being inoperable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640303February 3, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
Condensation builds in front of the camera. The car starts jerking all over the road with no warning. There is no error other than noticing that the car cannot keep itself in the lane. When trying to disable the features, they get turned back on automatically.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640302February 3, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
There is a known issue with the ICCU fuse. Mine blew this morning while driving and vehicle went into limp mode. Max speed is 20 mph and this is not safe on the highway. Vehicle completely died because the 12V can’t be charged with the blown fuse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640219February 2, 2025
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I was pulling into my driveway and I heard a "clunk" and then an error appeared on the dashboard saying "Check electric vehicle system." My 12V battery then died. After recharging the 12V battery with an external charger, the "Check electric vehicle system" message came up again when I started the car, and I could only drive a block or so before another message on the dashboard said "Stop vehicle and check power supply." I had the vehicle towed to a Hyundai dealer where it is waiting for them to diagnose the problem. I had all of the ICCU software update recalls performed on the vehicle before this latest problem occurred.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640156February 2, 2025
POWER TRAIN, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Our 8-mo old 9800 mile Ioniq 5 failed to maintain its 12v battery while parked for a week. It was dead when we came back to it. Jump started successfully. I replaced the OEM battery with an AGM battery, which the car failed to maintain charge on after 2 weeks. At that time, while driving, the car displayed "Stop vehicle and check power supply" and "check vehicle electrical system." I had a battery monitor installed which showed the car only had 44% charge left in a new 12v battery. By the time we made it to the dealer 15 minutes away, the car was barely above 20% on its battery, and was about to stop on the road. The car has been diagnosed with an ICCU failure and replacement parts are 2+ months backordered. This car appears to brick itself without much warning to the driver -- and clearly Hyundai's software-only recalls are not fixing the root cause of this dangerous safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640104February 1, 2025
ELECTRICAL SYSTEM
Less than 48 hours after getting the latest Integrated Charging Control Unit (ICCU) recall performed (Hyundai Recall Number 272, NHTSA Recall Number 24V-868), the ICCU on my car failed. This resulted in the 12V battery no longer being charged by the EV's main battery, and the car entering "Limp-Home Mode", limiting the car's speed to 20mph. Error messages include "Check electric vehicle system" and "Stop vehicle and check power supply". These messages appeared when the ICCU failed, not before. ICCU failures are well known with this car, hence the recall. However, there is anecdotal evidence in the Ioniq 5 Facebook forums that indicate that the ICCU failure rate INCREASES on cars that have had the recall performed. Hyundai and the NHTSA need to examine the failure data to see if there is a cause-and-effect relationship between recall repair and increased failure rate, or if the failures observed by the community are just coincidental.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639920January 31, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Turning into my driveway one evening, the car displayed the "Check Electric Vehicle System" alert on dash. The following morning while backing out of the driveway to wait for a tow, the alert changed to "Stop vehicle and check power supply". Got car towed to dealer, and after diagnosing, confirmed that ICCU failed. Car has been at the dealer for almost 2 weeks at this point, and the part is still back-ordered with no ETA, according to the service advisor I have been working with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639771January 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
This car has had several recalls. On 12/9/24 I brought it to dealer re the ICCU update. Apparently what was done was just a software update. On 1/8/25 while driving 50 mph, the car suddenly lost power in traffic. Flat bedded to the dealer, they had to replace the ICCU. Todays Consumer Reports states that the ICCU recall was to replace the ICCU. Clearly the software update or check FAILED, putting me and other motorists at risk that night. I always thought a recall was a repair/replace situation, not an update/check situation. Being told by the service mgr that after all, it's a $3000 part, so if it's OK they don't just replace it. Huh? What? Not replacing it as a recalled problem is a problem. Their software update failed clearly, and now I'm afraid to use the car other than locally. The warning lamps came on only as soon as power was lost and slimply said "check electrical system". No warning BEFORE the event. I think the manufacturer's solution is a non solution, ineffective and dangerous to the motorists. In addition, I got the 4 or 5 recalls already on this car I've had for under 2 years now from my insurance company, not from Hyundai. What's with that? I would be happy to speak with someone about this. I've called the manufacturer and they read to me off of a script.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639476January 29, 2025
ELECTRICAL SYSTEM
I took my Hyundai in twice to a local dealership for the recall to be fixed. They failed both times to remedy the situation, and said they would handle it again at my next scheduled service appointment. A few weeks later my car suffered from the ICCU failure and I was stuck without a working vehicle. I had my car towed to the dealership 20 days ago but they have no ETA on the part needed to fix the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638976January 27, 2025
ELECTRICAL SYSTEM, POWER TRAIN
I had the most recent recall (code 702 I believe) done on January 13th. I believe the recall was an NHTSA required recall and after the software update that was part of the recall my car will no longer charge. It has been with the dealer since January 15th with no resolution in sight. The software update was I believe the 4th such update intended to prevent a part called an ICCU from failing. It took 4 business days but the dealer Hyundai of Roseville confirmed the ICCU needs to be replaced and they don’t have an ETA on when the part will be shipped. Online I have seen reports of the same thing happening to others and the ICCU repair process taking 1-2 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638544January 25, 2025
ELECTRICAL SYSTEM
After an ICCU recall was mitigated, vehicle charging failed before achieving requested charge level. I asked for 80% and I noticed that it only charged to 72%. After driving for a few minutes, vehicle appeared to enter limp mode and then the 12 volt battery died disabling the vehicle. I had to provide an external 12 volts in order to get the vehicle back into my garage so I could notify the dealership. Dealership indicated it would be about 6 weeks before The car could be diagnosed, let alone fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637172January 20, 2025
ELECTRICAL SYSTEM
iccu failure. Hyundai may be trying to hide data as they are not processing this as a recall but just as a warranty service. battery light Turner on and car went on a crawl mode. I had the car towed to dealer and they confirmed it needed a new iccu. my new 3 month 12v. battery was ruined and they refused to replace as it was not from factory. this is my second 12v battery in one year. after replacing the iccu, the fuse blew. please see that hyundai is not hiding crucial data from the public
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636608January 17, 2025
ELECTRICAL SYSTEM
ICCU failed while charging. Vehicle showed no diagnostic codes to indicate the problem. All recent recalls regarding the ICCU performed on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635762January 13, 2025
ELECTRICAL SYSTEM
Our 2023 Hyundai Ioniq 5 went completely dead on the evening of [XXX]. There were no warning signs/messages prior to it. It just would not start and none of the electrical systems (dashboard, lights etc) worked either. We became aware of the recall involving defective ICCU causing depletion of the 12 volt battery. We called nearby dealerships but their service departments were closed because it was the weekend. On Monday January 13, 2025, we were able to get in touch with the Hyundai dealership in El Monte, CA. Their service personnel instructed us to jump start the car and bring it in for service, which we did around 8am the same day. Around 2:30pm, we received a call from the El Monte dealership saying that they are not able to address the issues with our car because the dealership who sold us the car (Garden Grove Hyundai), had installed/wired a non-factory-certified GPS device (LoJack) into our car (unbeknownst to us), which was interfering with troubleshooting. The El Monte service person recommended that the car be transferred to the Garden Grove Hyundai dealership. He also stated that he would not recommend driving the car to the Garden Grove dealership since it may pose a safety risk. He said that it's possible that the car may suddenly die without warning while we are driving. We spoke with Hyundai roadside assistance, Hyundai customer care, and then the Garden Grove dealership, only to be told that it is not their responsibility to transfer the car, despite it being a safety risk to drive the car. The Garden Grove service person kept insisting that it's safe to drive the car and to just drive it over, which made us extremely uncomfortable. Nobody has taken ownership/responsibility for what has happened and the customer service has been awful. We have wasted the entire afternoon of January 13, 2025 being on numerous phone calls with no resolution in sight. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635643January 13, 2025
ELECTRICAL SYSTEM
There was no major safety issue in this instance. My concern is this poses a severe risk if it happened while driving. The car was on and in ready to drive mode but was parked in the garage with climate control on while loading it for going to school. At somepoint between trips to the car over 20 minutes it died with no warning. Some lights behind buttons, the interior lights, and the screens were on but blank. Not a single button in the car would respond. Including hazards or opening the trunk or closing the charging port door. Lights like the LED for the overhead light button blinked and the charging indicator by the charging port blinked a pattern of 1 longer flash and 8 shorter flashes. The car would not shut off or on again another button that was completely unresponsive. The lights and screen stayed on for at least 30 minutes before I left with a Lyft to get the kids to school. An hour and a half later everything was off and it seemed to have no power. At that point I did figure out how to jump it and get it to the dealer. The dealer claims the 12V battery died and that was the only issue and completed the 2 open recalls. There was no indication when I started the car that anything was wrong or the 12v battery was low or needed replacing. There are apparently no error codes from it completely failing while in ready mode. I was only told this happened because it was in park and the 12V battery failed while it was on and parked, if I had been driving I would still have use of the vehicle as the recall outlined for a failed ICCU when the 12V battery drains. They can find nothing else wrong but my concern is that a failed 12V battery could cause this while driving. I was told simply it cannot happen because the software handles it differently when driving. I hope that is correct.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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