GMC Yukon XL Complaints

683 consumer complaints on file.

#11599858July 7, 2024
ELECTRICAL SYSTEM, ENGINE
Engine shut off at freeway speeds (65mph) on 2 occasions. Driver was able to coast over to side of freeway both times. On 1st occasion CHP protected vehicle from other traffic on i-5 with safety lights and traffic control. On second occasion, tow truck came quickly and kids were evacuated to prevent heat stroke in 113 degree weather. The first incident was “repaired” with a new starter and battery fuse block at 21720mi, but only lasted to 21814mi before same event occurred. No warning of failure before or after incident, just a dead engine. Second event (7/2/2024) is still being investigated by dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595534June 20, 2024
UNKNOWN OR OTHER
On [XXX], my wife was driving her 2022 Yukon XL in [XXX] , when she heard a loud pop and realized her sunroof had exploded and shattered. Thankfully, the sunshade was closed, which prevented shards of glass from entering the interior of the vehicle. She was driving alone, had not gone under an overpass, and there were no other vehicles in front of her. There was no indication that a foreign object struck the glass and the remaining glass is clearly protruding outwards. A quick search on this issue revealed that this is not an isolated incident and has been noted by consumer reports and a previous NHSTA investigation. On June 20th, 2024, I contacted GM customer service. I was told that there are no recalls, extended coverage, or safety bulletins on the sunroofs. The customer service agent stated she had never heard of the issue and recommended that I contact my closest dealership for repairs. Repairs are estimated to be around $750. I am urging the NHSTA to reopen an investigation on defective sunroof glass and GM to issue a recall before someone is injured or killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593045June 7, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 GMC Yukon XL. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the Diesel Exhaust Fluid (DEF) message was displayed. During the failure the vehicle decelerated. The vehicle was taken to the local dealer who replaced the NOX sensor, but the failure persisted. The vehicle was taken back to the local dealer who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 16,448.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11592952June 6, 2024
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
Driving at 70 mph, the vehicle shifted into neutral without warning. When attempting to place the vehicle back into drive, the vehicle dashboard Siad "vehicle condition not met" . I slowed the car and pulled over. It shifted into park but now will not start and will not go into neutral for towing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591506May 30, 2024
ENGINE
it’s the lifters that are collapsed and The lifters are pitted because the camshaft is cracked. So in couple months some of my friends who owned GMC Yukon had same problem. I think this problem become a common problem need to investigated by GMC and the cost should paid by GMC no matter it’s in guaranteed or not. Repair cost is around 10000$.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589374May 17, 2024
ELECTRICAL SYSTEM, STRUCTURE
The contact owns a 2021 GMC Yukon Denali XL. The contact stated that during rainy weather, rainwater leaked into the vehicle through the drainage hose, causing an electrical short. The vehicle was taken to a dealer where it was confirmed that the drainage hose and wiring needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586741May 3, 2024
ENGINE, ELECTRICAL SYSTEM, STEERING
The contact owns a 2023 GMC Yukon XL. The contact stated while driving 86 MPH in the middle lane, the vehicle shut off on five occasions. The vehicle was restarted, the steering column was locked, and the brake pedal was depressed but failed to respond. The contact stated that the rear axle had disengaged. The suspension leveling system had failed. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582539April 12, 2024
VISIBILITY/WIPER
Windshield wipers periodically fail to operate when turned on. This is but extremely dangerous because it's been impossible to determine what the cause is. When the wipers stop working, I adjust the speed from the intermittent settings to LO and HI and there is no change. I can turn the RainSense setting to OFF and there is no change. The wipers stop working and then after a few minutes, will turn back on. I have taken the vehicle to the multiple GMC dealers for service and they cannot diagnose the problem because it only occurs periodically. They refuse to change parts in an attempt to fix it. I have called GMC Customer Care and their response is "take it to another dealer". I have showed the videos I have captured of this dangerous situation and the dealers don't care. I have the videos and can share (but this site doesn't allow upload of videos). This is extremely dangerous. The wipers have cut out at highway speed in torrential downpour multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581369April 5, 2024
SERVICE BRAKES
Urgent Appeal for Investigation into Braking Capacity Discrepancy Dear National Highway Traffic Safety Administration (NHTSA),I am reaching out to bring a critical matter to your attention regarding the braking capacity of my diesel vehicle, which has not been adequately addressed despite multiple notifications to the service center.The primary concern I wish to highlight is the inadequate braking capacity of my diesel vehicle, which poses a significant safety risk. This concern is especially troubling when compared to my similar gas-fueled vehicle from the same manufacturer, which exhibits notably superior braking performance. After discussing this matter with the service center, their response was that the braking performance is considered normal for my diesel vehicle. However, the evident disparity in braking effectiveness between my diesel vehicle and the gas-fueled one suggests otherwise. This difference is particularly concerning given that both vehicles utilize the same brake system, despite the diesel vehicle's higher weight. In light of these circumstances, I urgently request NHTSA's intervention to investigate this matter promptly. The inadequate braking capacity of my diesel vehicle presents a tangible risk to road safety, affecting not only myself but potentially all drivers on the road.It is crucial that corrective measures are taken swiftly to address this issue and ensure the safety of all drivers. Your prompt attention to this matter is greatly appreciated.Thank you for your immediate action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579730March 27, 2024
SEAT BELTS
Our rear seat belts no longer retract after unbuckling. We do not know if they will work in the case of an accident as they will not even retract their own weight after unbuckling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575674March 5, 2024
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
While driving my check engine light came on indicating that service was needed on the Electronic Stability Control (ESC), traction control, Anti-Lock Brake System (ABS), brake assist the vehicle top speed reduced to 43mph. My braking system was compromised and I have to travel at reduced speeds on busy roadways to arrive at my destinations. I have taken the vehicle to a certified GMC technician for diagnostics and repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572416February 16, 2024
SEATS
Riders with long hair is getting caught in the "DENALI" emblem embedded in the seat back of the front seats. This has been addressed with a GMC dealer and they stated the seat emblem is within specs as they put it. This is noted on the attached work order regarding this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566196January 18, 2024
ENGINE
The vehicle shuts off when driving in stop and go conditions but not related to the auto stop function. A message across the dash appears “Please push start button”. This has happened more than once but there are no check engine lights or anything else appearing on the dash. The vehicle just keeps shutting off without any warning or pressing anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565828January 16, 2024
FUEL/PROPULSION SYSTEM, ENGINE
I was driving on a normal local highway and my car started to slow and an indicator to 'press start' to restart the engine came up. I tried to do that and the engine wouldn't turn over. My car sputtered to a stop during rush hour traffic as I was able to drift over to side of the road. The car wouldn't start after that, waiting for 10-20 minutes and re-trying wouldn't work either. I had to have it towed and am now awaiting a fuel pump module that is on back order. No warnings to me that it would happen and I fear that this could have happened on the highway at high speeds, causing a crash. My car is a large SUV that takes a lot to stop, the car just sputtering and dying is unacceptable. I see my car wasn't included in the recall of this issue back in 2021, but I believe it was manufactured during the impacted window and I took deliver in May of 2021 of the new car. I think more cars should be recalled to prevent this from happening to other people. Very scary when it happens and the alternative situations it can happen in, especially for such a large vehicle that typically is carrying multiple passengers.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564278January 8, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
When driving in a parking lot, due to the design of the cruise control set switch, it is very easy to unintentionally set the adaptive cruise control. Specifically, when maneuvering in a parking lot at low speeds (below 5mph) and allowing the wheel to return to center by spinning in your hands, the cruise control switch which is a dial/lever that sticks out beyond the surface of the wheel, catches on your hand and engages the cruise. This sets the cruise control target speed to a 15 MPH even if you are currently going slower than that. The vehicle then accelerates on its own at a fairly aggressive pace to get up to 15mph. You can of course hit the brakes and cancel the cruise control, but in a tight parking lot scenario this unintended acceleration could easily cause you to strike another vehicle, obstacle, or pedestrian. The cruise control on this vehicle is enabled by default on start up and the single action of hitting the set switch/dial engages the cruise and accelerates sharply even if you had not previously used cruise in that ignition cycle. This seems like a stupid design and dangerous, and would be very easy to fix with a software update to not let the cruise become enabled below 15mph. We did not have the dealer investigate because this appears to be the normal operation of the cruise control system. There were no unusual warning lamps. This has happened several times and also has happened to my wife while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562155December 27, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Breaking system engages at high-speed for no reason. Very scary incident Breaking system engages at slow speed also for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561007December 19, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Driving down the interstate at 70mph and it randomly slams on the brakes. At about 45mph it let's loose and speeds back up. There's never anything in front of the car and it does it a few times a week. Usually throws everything on the floor that was on the seats and scares the hell out of anyone inside the vehicle. Waiting for it to do it with a semi behind us that can't stop as fast!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553001November 1, 2023
VISIBILITY/WIPER
The contact owns a 2021 GMC Yukon XL. The contact stated while driving 40 MPH during a rainstorm, the front windshield wipers suddenly failed operate, causing the contact to pull over to the shoulder of the roadway. After restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548952October 9, 2023
UNKNOWN OR OTHER
The front drain tubs of the sunroof are not installed properly and It leaks inside the vehicle the carpet on the car is always wet after raining or when I take it to the car wash, but is not just little water is a lot what is getting inside and I don’t want any electric part get damaged we just buy the vehicle and is frustrating been paying a vehicle’s almost $80,000 with this problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548545October 5, 2023
FUEL/PROPULSION SYSTEM
1. Fuel pump power control module Code #P129F 2. Sudden stalling of engine at potential high speeds/ dense traffic areas. This created a major safety hazard for a potential FATAL accident. 3. It has been currently confirmed by the dealer Gerry Lane Buick GMC after initial the breakdown it was sent there for investigation. 4. No, It has only been inspected at the dealership in Gerry Lane Buick GMC in Baton Rouge Louisiana. 5. NO warning lamps or symptoms before COMPLETE and INSTANT vehicle failure at NIGHT on 10/1/2023. Additional Information: Please see NHTSA Recall #N212332040 After our own investigation we have found a recall report for the same year make and model for the same issue of the fuel pump power control module. Our VIN was not included in this recall but has the exact issue and year as the recall. This is very dangerous to have these vehicles driving around without the owners knowledge of the potential FATAL Danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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