GMC Terrain Complaints

3,167 consumer complaints on file.

#11428899August 12, 2021
ENGINE
Purchased this vehicle in November 2020 and 7 months later was coming home from a trip, there was a ticking noise got louder and faster and then a pop. Took vehicle to a mechanic spun bearings and rods and crankcase was completely dry There were no leaks or evidence of oil These vehicles are known to have excessive oil consumption. I believe that the blown engine was a direct result of oil consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428640August 11, 2021
STRUCTURE:BODY
The contact owns a 2017 GMC Terrain. The contact stated that whenever it would rainwater would leak into the vehicle underneath the dashboard on the passenger side of the vehicle causing water to leak onto the occupant's feet and onto the carpet. The contact had taken the vehicle to the dealer who resealed the area. The failure now occurs on the driver's side of the vehicle. The contact stated their appointment for the driver's side had not occurred as of yet. The manufacturer was not made aware of the issue. The approximate failure mileage was 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428715August 11, 2021
ENGINE, VISIBILITY/WIPER
THE ENGINE IS BURNING OIL. LOSING OIL QUICKLY AND NO LEAK. WIPER MOTOR SHOT. 90K MILES ON VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427785August 4, 2021
VISIBILITY
The contact owns a 2013 GMC Terrain. The contact received a recall notification for NHTSA Campaign number: 16V582000 (Visibility). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was available for the repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427393August 2, 2021
ENGINE, POWER TRAIN
Vehicle has been burning up to 3 quarts of oil every 1,500 miles. This has been an ongoing issue for years. In 2020 a GM dealer serviced/repaired the vehicle to correct the issue; the vehicle only had approximately 60,000 miles at the time. The issue returned around 20,000 miles after the repair. Neither an instrument panel light nor a OBDII code appears when the oil is low. When the oil is low the vehicle stalls when making a turn and also jitters and jerks while idling. I am put in a dangerous situation when the vehicle stalls (especially on the freeway service roads).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427278July 31, 2021
VISIBILITY/WIPER
On 7/30/21 was driving on freeway going about 60mph in a heavy rainstorm when wiper blades suddenly stopped working in the middle of my windshield. Nearly crashed the car due to extremely poor visibility. This was a horrifying and dangerous safety issue. Had to pull over to side of the road out of traffic and wait for the rain to stop. I was in the middle of an 8 hour road trip and still had 4 hours of driving to go. Upon investigation when turning the blades on you can hear the motor working but no movement of the blades. Thankfully no one got hurt in this event. This happened shortly after hitting 100k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426788July 28, 2021
AIR BAGS, SEAT BELTS
The contact owned a 2016 GMC Terrain. The contact stated while at a red light, the vehicle was struck from the rear which resulted in the vehicle being pushed forward and crashing into the vehicle in front. None of the air bags deployed. The front driver side seatbelt did not retract however the front passenger side did function as designed during the impact. In addition, the driver hit their head on the steering wheel during the impact. After the impact, the "reset airbag" warning message was displayed. The contact and his wife sustained bruising and contusions. Both injured sought medical treatment and went to the Emergency Room. A police report was filed and the vehicle was towed to a tow lot, then the following day the insurance towed it to an insurance lot where it was determined to be destroyed. The manufacturer was not informed of the failure. The failure mileage was approximately 46,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11426865July 28, 2021
VISIBILITY/WIPER
Driving and there was a thump and the right windshield wiper arm came to a stop in the middle of my windshield and would no longer work during a downpour.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426717July 27, 2021
ENGINE
Vehicle sputters on the highway sometimes shuts off at highway speed, when I turn my key off the car continues to run for 3-5 seconds. When I turn a corner vehicle sputters and tries to die sometimes does. When stopped at a stop sign vehicle will die. High pressure fuel pumps are known to do this and I have excess fuel in my oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426576July 26, 2021
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I’ve been having a issue with my oil consumption and display messages about servicing the stabilitrak and traction control. I could be driving and suddenly my engine power is reduced asking with these two messages. I received a letter from GMC about the excessive oil consumption due to degraded catalytic converter and/or oxygen sensor. The one oxygen sensor was replaced before I received the letter. The letter states I should get the oil consumption diagnosed. I’ve went 4 times now and the oil dipstick smells like gas but the dealership is saying the special coverage has expired. My letter says otherwise. Why send a letter about a possible issue and then not help to fix it?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426320July 25, 2021
ENGINE, VISIBILITY/WIPER, VEHICLE SPEED CONTROL
1. Engine burning oil, had to be replaced at 100,000 miles. In repair shop again, oil coming out of exhaust?? 2. Car would stall out while driving, try to accelerate at a red light, almost crashed a few times. Back window has been covered in oil from exhaust. Couldn't see. 3. Only used White Plains Buick/GMC for repairs. Car is there now. 4. NYS DMV is currently investigating 5. Check engine light just recently came on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426254July 24, 2021
Chest Clip, Buckle, Harness, Carry Handle, Shell, Base
On the car seat the latch does not come unlatched as soon as you press he red release button it in the font part of the car seat and the big red latch in the back of the car seat does not detach the car seat from the base of the car seat . My baby was chocking and I couldn’t get him out of the car seat ,I had to place my hands on my baby and flip the car seat over until the chocking stopped. And on the stroller the car seat doesn’t attach well and when it did it’s very hard to detach the car seat from stroller as in you would have to remove the baby from car seat just to remove the car seat from stroller.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426105July 23, 2021
ENGINE
The contact owns a 2012 GMC Terrain. The contact stated that while his wife was driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. The contact noticed that there was oil leaking onto the ground. The contact inspected under the hood and saw that there was no oil on the dipstick. The vehicle was towed to the dealer and the engine was replaced; however, the failure recurred. The contact stated that the vehicle was consuming an excessive amount of oil. The contact stated that after two oil changes, the oil was extremely black on the dipstick. The contact stated that the engine had consumed over 2 quarts of oil after 2,500 miles. The dealer was made aware of the failure and informed the contact that an oil consumption test was necessary to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425912July 22, 2021
ENGINE, FUEL/PROPULSION SYSTEM, WHEELS
We received a notice in the mail regarding our vehicle with our VIN #. And it mentioned our particular size engine had a recall for potential emissions part condition of degraded catalytic converter and/or oxygen sensors caused by excessive engine oil consumption affecting some vehicle from our year, make, and model. We were surprised to receive this notice because we always park in reverse and we had noticed how it was turning the curb side black coming from the tail pipe. We did receive one other notice before and took it to the dealership to have it maintenance but my honest opinion I do believe they did anything to our vehicle because it was running the same and also took it to Midas after taking it to the dealership because it ran the same. Anyhow I hope upon receiving this other notice we can actually maybe get reimbursed and actually get it fixed finally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425716July 20, 2021
POWER TRAIN
When driving car starting from a red light/getting on freeway or after making turn from a stop light when accelerating between 45 and 60 car shakes when shifting. Problem is getting worse. Car only has 6000 miles on it. I reported it to local gmc dealer and I was told GM is aware of the problem and they do not have a solution. They mentioned there is a TB out for several models that customers have reported same problem
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425170July 16, 2021
VISIBILITY/WIPER
On an extremely rainy day, the windshield wipers stopped working. My son was driving the car, and his safety was extremely compromised. He could not see out the windshield at all, and he was lucky that he was in a position to get to the side of the road without incident. If he were on a highway, it would have been extremely dangerous. This occurred on July 8th, 2021. There were no warnings that precipitated the problem. The wipers were working fine. We went to our mechanic who had to replace the entire windshield wiper mechanism due to corroded joints. We paid approximately $260. The mechanic said this is a very common problem with GM wipers. We did not keep the damaged part... we did not know that this was a safety issue with other model GMC Terrains until today. Clearly, it is a widespread problem, and there should be a recall, as this is extremely dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424338July 12, 2021
VISIBILITY/WIPER
I was driving to work during a rain storm. I drove for about 25 minutes until I reached the highway. I merged onto the highway behind a tractor trailer. There was enough spray that I needed to put the wipers on high speed. After driving for a few minutes the wipers came down and stopped halfway. I was able to pull over on the shoulder and tried to determine what happen. I turned wipers off and on and could hear the wiper motor whirring. Motor worked but wipers did not engage. I got out of the vehicle and pushed the wipers down and they moved freely telling me they are not connected to the motor. This was very dangerous and scary! I am now in need of repairing this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424421July 12, 2021
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
*Check engine light on, engine power is reduced is on, vehicle is surging up and down while in idle, vehicle stalled in service while in park. Charge air cooler tube to the throttle body spring retaining clamp tension weak. Verified charge air cooler tube came off throttle body. Inspected spring retaining clamp. Found spring retaining clamp tension weak. Installed new spring retaining clamp. Charge air cooler tube to throttle body now properly secured *Vehicle power / engine power was reduced while on the highway *Problem has been confirmed by LaFontaine of Ann Arbor, MI *Vehicle was inspected at LaFontaine of Ann Arbor, MI *Engine light came on and the Engine power is reduced message appeared on the dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424479July 12, 2021
ENGINE
The contact owns a 2013 GMC Terrain. The contact stated while driving at various speeds, the vehicle would shut-off without warning. The contact had taken the vehicle to an independent mechanic who informed her that the variable valve timing (VVT) solenoid needed to be replaced. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424190July 10, 2021
ENGINE
Timing chain either broke or jumped track while driving and car shut off while vehicle was in motion. Had to have it towed home and will not start ever since. I hear alot of complaint with this type of motor with oil use and timing with results of destroying engine completely and not having money to fix after paying alot of money for this vehicle. GM needs to take responsibility for their faulty 2.4l ecotec motor and issue a recall to those affected by this faulty engine. I was driving a busy street in my home town when the car just shut off while in motion. Lost all power to the vehicle and could have crashed or been hit or worse been seriously injured or fatally injured. Please take responsibility and fix the problems created by faulty equipment! I had purchased from used lot and broke down same month I bought it and has been sitting outside my house ever since over a year
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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