GMC Terrain Complaints

3,167 consumer complaints on file.

#11431400September 1, 2021
UNKNOWN OR OTHER
The liftgate on my 2011 GMC Terrain failed on 8/31/2021. It lifted to the 3/4 setting and then fell, hitting me in the head, and then it lifted back up and then closed. I have tried to operate the liftgate several times following this incident and it continues to do the same thing. I currently have the liftgate in the Off position so that it does not cause bodily injury to anyone else. Please confirm that there will be a recall associated with this incident since bodily injuries were incurred.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11431073August 30, 2021
ENGINE
The original Engine blew a piston rod and cracked my engine in the middle of the freeway , had to have vehicle towed to a shop and whole engine replaced with a new one. This could have caused a huge accident or even caught fire. I had no previous issue or light on the engine prior to this happening. Oil had been changer regularly , Tune ups, and any additional required maintenance, The Manufacturer has not wanted to take any responsibility or assist in compensating any of the cost . I have been fighting this for well over 2 years
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430943August 29, 2021
POWER TRAIN, ENGINE
on line it said that this vehicle was having problems with the timing chain which could break when driving causing damage to motor or worse yet loss of control. I had it to garage and they said the ticking noise is the timing chain. Is gmc recalling the vehicles for this?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430759August 27, 2021
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2015 GMC Terrain. The contact stated that her vehicle was consuming oil excessively which led to three separate engine failures. The contact also stated that the check oil light would illuminate on the instrument panel prior to the failure. An independent mechanic had replaced the engine all three times due to the oil consumption. Prior to the latest failure, the contact mentioned that while driving at various speeds, the power steering assists failed as the power steering failure warning message was displayed on the instrument panel. The independent mechanic informed her that the power steering had received too much electricity which would cause both the power steering and the wheels to lock up. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430795August 27, 2021
ENGINE
All of these models have been prone to oil consumption issues, during the pandemic GMC of Southern pines North Carolina decided to charge us $500 for the repair because we were not able to make it on time. This is something that GMC has been avoiding and throwing its customers in a loop in order to fix. Oil consumption due to the fault of GMC can be found in our records of repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430158August 23, 2021
ENGINE
Engine started consuming oil at around 90,000 miles. First noticed after a Oil change with the dealer we bought it from. Questioned them about it once we checked the oil, and noticed it being low after experiencing a engine noise. Dealer had us bring it back , refilled it, and test drove it for 20 miles. They sent it back with us, stating it may not have been topped off correctly. Noticed the issue several more times, and told the dealer , they then had us to a oil consumption test. After test was concluded recommended that the piston rings be replaced at a cost of $2202.02. GM first refused coverage even though this is a known issue with Terrains with the 2.4 cyl. engine. Dealer resubmitted to GM rep. , Rep. admitted this is a known issue, and that GM is waiting to see if they experience enough complaints to meet the 10% of production number before it is covered 100%. Contacted GM customer complaint line with no luck in getting additional coverage, even though GM extended coverage for earlier models with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429855August 20, 2021
ENGINE
Just recently I took my GMC Terrain on a recall . They told me that the timing chain had to be replaced. The car only has 111,441 miles, I don't think at 111 thousand miles a timing chain should be replaced. It must be a manufacture defect . We dealing with a chain, not a timing belt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429863August 20, 2021
POWER TRAIN
The turbine shaft in the transmission broke without warning. The part could have failed in an intersection leaving the vehicle in the middle of the road and potentially causing an accident as the vehicle was unable to move under its own power. Luckily it failed going down the interstate and my wife was able to safely coast to the shoulder. Yes, the vehicle was disassembled by the dealer and the broken part discovered. There was no warning that this would happen. The ironic part was that the vehicle was in to the dealer the day before for a emissions recall, a check engine light (emissions related) and a routine maintenance front end alignment and left my wife stranded the next day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429866August 20, 2021
ENGINE
The contact owns a 2011 GMC Terrain. The contact stated that while driving approximately 55 MPH, the stability track control warning light illuminated. The contact stated that the vehicle jerked and hesitated. The contact was able to coast to the side of the road and the vehicle stalled. The contact attempted to restart the vehicle 2-3 times before being able to proceed driving. The contact stated that while stopped at the next traffic light, the vehicle stalled again. The vehicle was restarted however, while driving the vehicle failed to exceed 40 MPH. The contact took the vehicle to a certified mechanic who stated that the spark plug and coil needed to be replaced. The vehicle was repaired however, the failure persisted. The contact took the vehicle to another certified mechanic who diagnosed that the spark plugs needed to be replaced because sensors within the vehicle, due to the excessive oil consumption, were clogging up the pistons. The vehicle was repaired however the failure persisted. The manufacturer was made aware of the failure and informed the contact that the vehicle was not included in a recall. The contact was referred to the dealer for assistance and a case was opened. The approximate failure mileage was 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429783August 19, 2021
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
Around 76k miles the vehicle started to stall, the engine completely stopped while in drive. The vehicle was burning oil and had terrible gas milage prior to stalling incidents. The first time it stalled was at an intersection with a traffic light, when we went to slow down the engine completely shut down. My infant daughter was in the car with me and it was terrifying. We would have been hit had the light not been turning red. After that we recognized that it typically stalled after starting the car and attempting to accelerate. At times it happened when pulling out of a parking lot onto a busy street and I would loose engine power. This was extremely scary due to not being able to get out of the way of oncoming traffic. I had to put my flashers on and roll to the side of the road where I could restart the car. The engine ran really loud and rough when the issue first started and even after repairs the engine is still loud when first starting from cold. After time the issue persisted and I noticed that after the first start and stall if I revved the engined hard it did not stall a second or third time. Prior to that there were times the vehicle stalled 2-3 times after first start. The first time I took it to a garage (79k) there was a check engine light on and they diagnosed a sensor that needed to be changed. The problem persisted after the sensor was changed. I contacted another local garage who said there are known engine issues with this make and model and they wouldn't touch it and suggested taking it to the dealer. The dealer said they are familiar with this issue and the engine needed to be rebuilt for $4500. This was quite a shock given the car only had 88k miles on it at the time we contacted the dealer. After the dealer repairs the engine no longer stalls. Recalls on this model only go through 2013. The date on my radio resets to October 13, 2013 when the battery is disconnected so it seems this issue is persisting in models not included in the lawsuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429548August 18, 2021
AIR BAGS
The front passenger airbag activated but did not deploy during a front end crash. There was a puff of smoke and it smelled like the airbag deployed but it did not. The vehicle also showed “service air bag” on the information area of the dash display. The hazards came on and would not turn off as well.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11429560August 18, 2021
VISIBILITY/WIPER
The wiper motor has stopped working. The wipers do no move when turned on. This is dangerous because it is impossible to drive the car when it is raining if the wipers are not working. Visibility is greatly impaired during a storm if the wipers are not effectively able to disperse the rainwater off of the windshield. I have replaced the wiper motor multiple times and the issue continues to occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429650August 18, 2021
ENGINE
The contact owns a 2017 GMC Terrain. The contact stated while driving approximately 25 mph, the vehicle lost electrical and motive power. The contact was able to restart the vehicle. The contact stated that there was no warning light illuminated. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure. The contact was still awaiting a response. The failure mileage was approximately 48,850.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429327August 16, 2021
VISIBILITY/WIPER
I was getting on the Interstate when a really bad rain storm came up. I turned my windshield wipers on and they got stuck in the upright position. I tried many times to get the wipers to work, but they would not move. I had NO VISIBILITY and I was on an elevated ramp getting on the interstate. I could not see anything so I had to roll my window down, drive 5 miles an hour and use the white line on the road as a guide. I got soaking wet as did my car. I had to drive about a mile before I could safely stop the car. There was no warning and I am reading now there is an issue with this on Terrains. This was an EXTREMELY dangerous, I could have severely hurt myself or someone else. I am getting really tired of all the recalls on the Terrain. So far there have been six (6) for my car and a few more that don't seem to apply YET!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429353August 16, 2021
ENGINE
The contact owns a 2010 GMC Terrain. The contact stated the vehicle would not exceed 15 MPH and was consuming a significant amount of engine oil. The check engine warning light was illuminated. The vehicle was taken to the dealer who diagnosed that the rings needed to be replaced. The contact stated the vehicle was not repaired; however, the engine oil was refilled. The contact stated that the failure persisted, and the vehicle was taken back to the dealer who replaced the rings, the catalytic converter, and the actuator under an unknown recall. The contact stated after the recall repair, the vehicle would inadvertently make abnormal sounds and shudder while driving. The check engine warning light and several unknown warning lights were illuminated. The vehicle was taken to the dealer who diagnosed that the piston was rubbing against the motor and the engine needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429149August 15, 2021
AIR BAGS
Got into a collision where I T-boned the other vehicle at 40 mph and NO airbags deployed. Passenger was thrown into the dash and knees went into the glove box and driver hit the steering wheel
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11429085August 14, 2021
ENGINE
We have a 2013 Terrain that was repaired for excessive oil consumption (N192291100). Since that time, the vehicle has been experiencing catalytic converter/O2 sensor issues (N192287100), however GM says our vehicle doesn’t qualify for the converter/O2 special coverage adjustment because it’s not an affected VIN. I don’t understand how it would have undergone the initial SCA repairs, but then the new SCA doesn’t apply to it? The new one is a direct result of the first. The customer service reps I spoke with at GM couldn’t answer this question or provide me a way to go up the chain to get an answer. Any guidance would be appreciated. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429126August 14, 2021
VISIBILITY/WIPER
Driving on 2 lane country road. It started raining and progressively started raining heavily. I had my wipers first on low then a notch up, then up again. Then on to high with the heavier rain. After a couple of swipes, a pop and my wipers stopped in the farthest upright position. Luckily there wasn't a lot of traffic and I was able to pull over. I was 6 miles from a nearby town so I was able to put my flashers on and drive 20 mph and kept pulling over for traffic to pass me. I have now learned this is a safety issue that was recalled on the 2013 they tried to enforce it from 2010 to 2016 models which was not accepted but they did say it is now a special coverage but I do have to get it into a GMC dealership for them to do that. GMC should allow any dealership or private individual to be able to diagnose this and then still have that reimbursement to that individual for the part and their labo. It's ridiculous that now we have to have it taken to a GMC dealership and stuck in line to get this taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428926August 13, 2021
VISIBILITY/WIPER
I was driving to physical therapy when a heavy downpour started. I had the wipers going full speed and still could barely see the road, when all of a sudden both wipers just stopped in the middle of the windshield and would not work. I could hear the motor still running and spinning, but the wipers wouldn’t move. I had it looked at and the wiper linkage arm had popped off and the ball joints and sockets are all worn out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428996August 13, 2021
ENGINE
excessive oil consumption. This is a known problem with this car...you all know it is and GM should issue a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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