GMC Terrain Complaints

3,167 consumer complaints on file.

#11515557April 5, 2023
ENGINE
The contact owns a 2013 GMC Terrain. The contact stated that while driving at an undisclosed speed, she smelled a burning odor throughout the vehicle then the vehicle started to hesitate. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall nor covered under Warranty. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515446April 4, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 GMC Terrain. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515123April 3, 2023
ENGINE
Experienced two separate problems with the engine. The first is oil consumption. We have had to add oil almost every month for the past 2-3 years. The second is that the rear main seal blew after an extreme cold snap. While attempting to repair the vehicle we found metal shavings in the oil filter. The vehicle is no longer worth the cost of the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515129April 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 GMC Terrain. The contact stated that while driving at an undisclosed speed the vehicle decelerated to 10 MPH. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The failure mileage was 3,600. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515249April 3, 2023
ENGINE
The contact owns a 2014 GMC Terrain. The contact stated that while driving at an undisclosed speed, the engine seized, and the vehicle lost motive power. No warning light was illuminated. The contact stated that the vehicle previously had an oil change; however, the engine was consuming an excessive amount of engine oil. The vehicle was towed to the residence and had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515072April 2, 2023
POWER TRAIN
My car automatic transmission is acting up when shifting from gear 5-6. It slips and it feels like the car is on Neutral for few seconds ( the engine RPM goes up to more than 4000 RPM)after it shifts to the 6th gear. When It shifts it feels like somebody hit us from the back. This is happening in internal roads, intermittently and on speed around 30mph. I'm worried this will cause the cars behind us to hit us when it happens. Everytime it occurs my baby starts crying. I'm concern about the safety of my family when we drive this car. I took the car to the dealership multiple times and they said that there's nothing wrong with the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514940April 1, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Never had issues on my vehicle I only have 42,000 miles when I brought my vehicle it only had 28,000 miles I had two recalls recently fixed 2/21/2023 a month later while driving my vehicle stopped and check engine light came on also there is a dinging sound whenever I get into my car which wasn’t there before I was in my parking lot parking my car when it shut off 3 times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514969April 1, 2023
POWER TRAIN
I bought this car a couple of months ago. This problem didn't happen when I took it on a test drive from dealership. It happened after I bought it. Specifically when I start driving it more often. Sometimes a slipping occurs when shifting between gears 5-6. This happens intermittently on internal roads, not at high speed. When the car shifts the RPM goes up to 4000 RPM, sometimes even more, it feels like the car is in neutral for a few seconds, before it switches to the 6th gear. I have to remove my foot from the gas pedal to not let the RPM get very high. When this happens it feels like somebody hit us from the back. Last time my baby started crying when this happens. I'm a little concerned about our safety when we drive this car. The issue is that this problem is difficult to duplicate. Sometimes it happens more than once in 1 day and sometimes it doesn't happen for a while. I did some research online about similar cases with GM SUVs and some said that their problem was resolved after changing a defective valve Body and TCM and some said it's the clutch. It also can be transmission fluid but this car has a low mileage (28500) I doubt the transmission fluid need to be changed. Based on the GMC maintenance schedule, the transmission oil should be changed when this car reaches 45k. I took this car to the dealership multiple times, they check it and they tell me that they're unable to duplicate this issue. I'm not sure what else to do! I love this car. I'm disappointed that I had to deal with this issue that I believe is a safety hazard and could cause accidents. I need your help please!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514733March 31, 2023
VISIBILITY/WIPER
left wiper stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514747March 31, 2023
ENGINE, ELECTRICAL SYSTEM
Thermostat/coolant sensor malfunctioning causing engine fan to constantly run as if the engine is over heating. Some engine exhaust door/flap is stuck open or closed causing check engine light to come on. And or the actuators doors are broken causing windows to fog and obstruct view. Not sure what would cause this issue but I have had to have work done on my vehicle twice for this issue within 3 years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514392March 29, 2023
ENGINE
The contact owns a 2011 GMC Terrain. The contact stated that while driving at an undisclosed speed, the steering wheel seized. Additionally, the ABS, traction control, and check engine warning lights were illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the ABS module and traction control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513395March 23, 2023
ENGINE
The contact owns a 2014 GMC Terrain. The contact stated that while her husband was driving at an undisclosed speed, the vehicle lost motive power. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513188March 22, 2023
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2020 GMC Terrain. The contact stated that after refueling the vehicle, the vehicle failed to restart. The message "Battery Low - Start Vehicle" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the fuel sensor module and fuel pump needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 42,510.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513233March 22, 2023
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
The contact owns a 2011 GMC Terrain. The contact received notification of GM Special Coverage Adjustment Campaign Number: N192266181. The contact stated that while driving at an undisclosed speed in inclement weather, the driver's side windshield wiper detached and flew off the vehicle while it was set at maximum wiper speed. The vehicle was taken to a local Pep Boys, where a technician determined that the windshield wipers were corroded, and the driver's side windshield wiper was replaced. However, the contact stated that upon engaging the windshield wipers the following day, the driver's side and passenger's side became stuck together. The dealer was not notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,280.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513133March 21, 2023
UNKNOWN OR OTHER
The dealership first told me to take it in and I did and then they told me there is nothing they can do to fix it and it’s dangerous to be having my car with the recall and they know what to.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512540March 18, 2023
ENGINE
While just starting on my way home on a cold 9 degree day,I have an 2016 GMC Terrain that I had since 2018 and bought from a dealer. After driving for about 12 miles on the interstate the Terrain engine light came on and there was a vibration coming from the front of my GMC. There was an exit ramp about 1/4 mile so i pulled off the interstate and my vehicle showed loss of power and steering and shut down, barely made it on the exit ramp. Very dangerous not having steering with little notice. I noticed alot of oil dripping from the undercarriage so I called a local automobile shop to get my vehicle towed. They diagnosed that I needed a new engine and comented that the 2.4 engine had many issues. I recently had it towed to my house and currently going to have a local chevy dealer give me a second opinion and cost for repairs since I still have a loan on the vehicle.I believe that this is a very unsafe vehicle and needed to be reported so nobody gets hurt. Thank You
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512571March 18, 2023
POWER TRAIN
Faulty timing chain
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511864March 14, 2023
VISIBILITY/WIPER
Ball joint for wiper assembly just "pops off" while in use causing wipers to stop working. I have taken vehicle apart, fixed the issue ( reconnecting the ball joint) and issue happens again. I understand the vehicle is from 2012, but uses same part 2010-2017, which is currently a recall on 2013-2015 models. First occurrence of this issue was July 02, 2019. I brought to GMC dealer, they said they were out of the part. Since then I've not had the issue until today March 14, 2023 where I almost hit another car, due to it popping off and stopped working while in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511577March 13, 2023
ENGINE
BOUGHT CAR IN 2021 AND A FEW MONTHS LATER CAR STARTED TURNING OFF WHILE DRIVING. CHECK ENGINE LIGHT CAME ON..REPLACED SENSORS AND ALL WAS GOOD. FAST FORWARD TO A WEEK AGO...SCHEDULED AN OIL CHANGE LIKE I ALWAYS DO...CHECK ENGINE LIGHT CAME ON AND ENGINE STARTED RATTLING. STOPPED DRIVING IMMEDIATELY. CHECKED OIL AND THERE WAS NONE. ADDED 3 QUARTS. TOOK TO GARAGE TO HAVE THEM TAKE A LOOK AT IT. HE DID THE OIL CHANGE BUT DOESN'T HANDLE ENGINE REPAIRS AND BELIEVES IT IS MY TIMING BELT. THE VEHICLE ONLY HAS ABOUT 65,000 MILES ON IT AND IS A 2014. COMMON OCCURANCE APPARENTLY WITH THIS VEHICLE THAT NEEDS TO BE ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511232March 10, 2023
ELECTRICAL SYSTEM, ENGINE
Sudden Excessive Oil Consumption, Engine Seized, Oil Pressure Alert Warning Failed to alert driver that the car was bone dry with no oil, and the Information Screen indicated that 25% Oil Life was Remaining, when the car was bone dry with no oil. FYI - GM paid for 50% on costs of a replaced repurposed engine. And yet there is/was no recall? They should have paid 100%
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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