GMC Sierra Complaints

15,732 consumer complaints on file.

#11638046January 23, 2025
ENGINE
On [XXX], in the middle of a 600 mile road trip from Idaho to Southern Nevada, the engine failed in our 2023 GMC Sierra with just 23,060 miles on the odometer. We stopped for fuel and upon restarting the engine to continue on our trip, the engine was making a harsh metal on metal knocking. We called for a tow instead of driving further. The truck was towed 242 miles to the nearest dealership (GM Roadside refused to do the tow since it was 42 miles outside of their limit) by our AAA membership. The dealership in Las Vegas took 5-1/2 weeks to look at the truck to determine what had failed. They pulled the oil pan and found that the rod bearings for the #1 and #2 rods had failed. If we had continued on, the rods would have seized and would have lost power to the brakes and steering. It's been nearly three months now, and we have no resolution from GM. They have agreed to a "repurchase" on the truck, but we have not been able to get any details on the buy-back for over three weeks. We are still waiting. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638066January 23, 2025
POWER TRAIN
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638070January 23, 2025
ENGINE
While driving, I was starting to move following being stopped at a stop light and the truck experienced a complete engine seizure. I had it towed to the dealership I purchased the vehicle at and after a day or two, they indicated that GM's recommended fix to this particular issue was a complete engine replacement. The engine replacement couldn't be scheduled in a reasonable time. Grant it that the repair would have been covered under warranty and they would provide me a rental until such time it could be fixed, I decided to trade the vehicle in on an equivalent 2024 model (same truck 2 years newer) after being assured that it was an isolated incident and not part of a systemic problem. I only am writing this since I read an article the other day indicating that the NHTSA was launching a potential investigation into the same issue based on 39 complaints, at that time, regarding the GMC's 6.2L V8 small block engine. I wanted to let your organization know of my issue as well since I would assume that there are far more than 39 people/owners that had experience this problem. At a minimum, I make 40. In addition, I am now concerned about my 2024 GMC since it has the same motor in it. The article mentioned that there has not been injuries associated with the engine seizure. This is not surprising to me. It actually happened twice in my 2022; the first time in my driveway and another on the road. Note, after sitting for a couple of days in my driveway, it had started right up. I went for a ride to test it out and that is when the final instance happened. Both instances occurred when the auto off feature was engaged and only seized when trying to move from the auto "off" position back onto the "on" (engine running) position so I was not moving in either instance. Again, I am not concerned that this issue will arise in my new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638096January 23, 2025
ENGINE
While driving my truck it suddenly lost power. The truck had been operating normally with no prior issues before it shut off without warning. The truck was towed to a local dealer where they later told me the engine had seized up and needed to be replaced. The truck is a 2024 model that I had purchased new two months earlier. It only had 4,533 miles on it. I was driving at highway speeds and had to coast into a gas station parking lot. I was able to coast to safety, but losing power at highway speeds certainly increases the chance of having an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638150January 23, 2025
ENGINE
I am on my third 6.2L engine at 80k miles due to engine failure. It is absolutely ridiculous and is a safety issue for sure. It has left me stranded twice. And now GM is giving me a hard time about not wanting to cover it under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637546January 22, 2025
ENGINE
Going down beltway at 80mph on November 18 2024 the vehicle lost engine power. I had to drift vehicle across 3 lanes to shoulder and called tow truck to take to dealership. The dealership informed me that the engine had went bad and needed to be replaced. The vehicle had 63k miles on it and was out of warranty and they want me to pay 4k to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637570January 22, 2025
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving down highway at 60 mph and truck shut off. had to try to get it over to the shoulder to off the travel lane. Dealer found wire harness chaffed at front left shock tower ECM bracket. Several wires damaged, repaired and cleared codes. This could have been much worse had I been in heavy traffic and needed to cross additional lanes of traffic to park in a safe area. I had no power steering and limited space to park the truck. I called to police to have a car dispatched to park behind me so the truck could be loaded on a tow vehicle to bring it to the dealer. This could have been worse had my wife been driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637583January 22, 2025
ENGINE
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving approximately 25 MPH, there was a ticking sound coming from the engine compartment. The contact pulled over to the side of the road where the engine seized. There were no warning lights illuminated. The vehicle was towed to the dealer who diagnosed that the engine had seized and needed to be repaired. The engine was rebuilt. The manufacturer was made aware of the failure. The failure mileage was 114,660.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637597January 22, 2025
ENGINE
ABRUPT ENGINE FAILURE WITH NO WARRING SIGNS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637614January 22, 2025
ENGINE, UNKNOWN OR OTHER
November 15 I was driving home from work as the truck started jerking. The system was giving me an engine failure drive with caution warning. I pulled over and decided the turn off the truck and turn it back on. Once I turned it back on it was revving on its own. I decided to turn it off again and it stopped revving but the gears would not shift. You were physically able to switch them but as much as you pressed on the gas to reverse it would not. I had to have it towed to the dealership I purchased it at. It has been 3 months and the part that is needed is still on back order. I placed a compliant with GM and they opened a case but nothing has happened yet as far as getting an ETA on the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637617January 22, 2025
ENGINE
My 2022 6.2l V8 GMC Sierra 1500 Denali Ultimate engine failed while driving 50mph on the highway. It had 18,000 miles on the odometer. The transmission locked itself in neutral while vehicle was in motion. There were no warning lights on the dash. When the vehicle came to a complete stop, the transmission locked itself in park. When I tried to shift into drive, the dash stated, "Conditions Not Correct For Shift" and stayed in park. I was stuck in the fast lane during rush hour with no options other than to wait for a tow and hope another vehicle does not ram into me from behind. My truck was towed to a local dealership and they found metal shards in the oil and said I require an engine replacement. This happened on 12/18/2024. On 1/22/2025 the vehicle is still at the dealership waiting for a new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637777January 22, 2025
ENGINE
I was pulling a trailer loaded with my UTV when I suddenly lost power going up a hill. I pulled off to the side of the road and turned off the truck. When I attempted to restart it the truck wouldn’t do anything so it needed to be towed. Upon the dealer looking at it they said the crankshaft bearing broke which is a common problem with the 6.2 motor and it needs to be replaced. The truck has just over 16,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637791January 22, 2025
ENGINE
On 9/23 truck just shut off while driving to work no warning just shut off costed to side of interstate got towed in at 2:30 am and was later called had engine failure. Got back out of shop on 10/16 with 86581 miles on it On 10/28 driving on interstate to ball game truck shut off again no warning costed to side got towed in again. Get call later engine failure AGAIN with 86568 miles on it. So I had the truck back less than a month with 78 miles on it with the 2nd engine failure . During all this had to purchase a new car to drive to work which is a hour each way. Now truck is fixed and we’re scared to even drive it out of town now. It really sucks they can get away with this!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637822January 22, 2025
POWER TRAIN
The truck was dropped off on November 11th of last year due to a valve body failure, and I’ve been informed that repairs cannot be completed because the necessary parts are unavailable. I purchased the truck in late August of last year and am now stuck making payments on a vehicle I can’t even drive. When I approached the GMC dealer about trading it in or having them buy it back, they said trading it in was an option but couldn’t offer anywhere near what I paid. To make matters worse, they have no timeline for the repairs, and buying it back isn’t an option.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637829January 22, 2025
ENGINE
I was driving down the highway with my teen daughter heading to a hockey tournament in Michigan. We live in Illinois. While in Michigan on the highway driving around 80 mph, I went to pass a vehicle and several service warning lights starting flashing on the dashboard. The ones that flashed were: Service ESC, Service Parking Break, Steering Assist is Reduced Drive with Care. At the time, the engine started making rattling noises and sounded rough. I could feel there was a problem right away. I carefully pulled over and turned the truck off. I waited a few minutes and then turned the truck back on. The service warning lights were still on and the engine was still running and sounding rough. I tried turning it off and on again but the same problem persisted. I then drove the truck about one mile to the next exit just to get off the highway. I was doing about 45mph during this time. I then pulled into a parking lot and contacted On Star to diagnosis the vehicle. They diagnosed a P300 code and said it was an engine misfire. I then found a local repair show and drove another 2 miles to get there. They looked at it for an hour and said they could not help me. They were also getting the cylinder misfire code. I had the vehicle towed to a dealership that same day. I had to rent a car to return back to Illinois with my daughter. After a week and a half, the dealer started looking into the issue. They diagnosed a lifter failure and said a new engine was needed. We purchased the new engine for $10,490 and the dealer installed it. Three weeks later, the vehicle was ready and we had to drive to Michigan to pick it up. I’ve reached out to GM and they just apologized and offered us 15,000 points in our GM account. We declined. We asked for financial assistance and they also declined and said it was out of warranty and it’s our responsibility to pay for all costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637831January 22, 2025
ENGINE, POWER TRAIN
On December 25, 2024, my vehicle completely stalled in the middle of the highway while travelling at 65 mph. Fortunately there were no vehicles travelling in close proximity to me at the time as my speed rapidly decreased. The abrupt stall required me to pull over to the side of the road to attempt to restart. I was unable to restart the vehicle despite numerous attempts. Jump starting was also unsuccessful. I was left stranded 90 miles away from home in freezing temperatures during a snowstorm on Christmas night. My vehicle was towed to a dealership 140 miles from home as GM would not cover the cost of towing to the dealer closest to my home (68 miles away). After numerous phone calls with GM as well as the GM dealer, I was informed 9 days later that my entire engine (6.2L V8) would need replaced. I was also informed that there are two vehicles ahead of mine that require replacement of their engines and that the engines are back-ordered. They have been unable to provide an estimated timeframe on when my vehicle will be returned to me in working condition, stating it "could be months." When I was informed of the need for an engine replacement, I placed a request for a manufacturer repurchase which was ultimately denied the following week. The agent responsible for managing my case informed me that "GMC requires two to three major failures" before they will consider a repurchase approval. The dealership was not able to provide me a loaner vehicle and I was informed that GM only reimburses $44 per day toward a rental vehicle. My occupation and location require reliable transportation in harsh winter conditions so a truck is the only reasonable option. The dealership charges $75 per day to rent a basic truck. Prior to this incident, the vehicle did not have any major issues and received routine maintenance services as recommended by the manufacturer. It was never involved in any accidents. It only had 17,553 miles and was purchased brand new in October 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637833January 22, 2025
ENGINE
Hard knocking and metal shaving on oil pan. Dealer said. New engine. 6.2 L
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637227January 21, 2025
POWER TRAIN
Used my truck to back out of the driveway and wouldn't go into reverse at all. Towed to dealership and said problem was transmission valve body went bad. Dealership said TVB fail all the time in these trucks. They told me that this part is on back order and could be 2 or 3 months to get part in. GM has and known transmission issues . This truck is little over 2 years old and only has 40k on it. I'm hearing that TVB are failing while driving and creating dangerous situations and GM isn't doing anything about . Truck is under PT warranty. I asked what can't GM just put a new transmission in? They say it's not cost effective. So cost is over safety i said!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637228January 21, 2025
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
Electrical system turns off power steering while driving Dashboard lights up like a Christmas tree service track service brake stability Had this service back in 2022 August the problems have resurfaced there are no recalls have spent lots of money and still failing Spent almost a year at the dealership fast forward to years later the same problem is occurring I am running out of money
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637237January 21, 2025
ENGINE
THERE WAS NOISE IN THE ENGINE AREA AND AFTER TRUCK STALLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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