GMC Envoy Complaints

3,582 consumer complaints on file.

#10239281August 22, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2006 GMC ENVOY. THE CONTACT SMELLED A BURNING ODOR COMING FROM THE VEHICLE AND PARKED IT OVERNIGHT. THE FOLLOWING MORNING, THE AIR CONDITIONING SYSTEM WOULD NOT OPERATE. THE DEALER STATED THAT THERE WAS A HEATING RESISTOR THAT MELTED SOME OF THE WIRES IN THE IGNITION SYSTEM. THE WIRING HARNESS WAS REPLACED AND THE DEALER ADVISED THE CONTACT NOT TO ACTIVATE THE AIR CONDITIONING SYSTEM ON LOW POWER; ONLY MEDIUM AND HIGH DUE TO THE POWER NEEDED BY THE BLOWER WHEN RUNNING ON LOW. AFTER THE REPAIRS WERE MADE TO THE WIRING HARNESS, THE FUEL GAUGE BECAME INOPERABLE ON THE INSTRUMENT PANEL. THE FAILURE MILEAGE WAS 26,000 AND CURRENT MILEAGE WAS 27,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10239191August 21, 2008
SUSPENSION, FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2003 GMC ENVOY. AFTER THE CONTACT PLACED FUEL IN HIS VEHICLE, HE CONTINUED TO SMELL AN ODOR OF GASOLINE. HE CRAWLED UNDERNEATH THE VEHICLE AND NOTICED FUEL LEAKING ON THE OUTSIDE OF THE GAS TANK. THE GAS TANK WELD WAS RUSTED AND CRACKED, CAUSING FUEL TO LEAK OUT OF THE TANK. THE CONTACT ALSO STATED THAT THE FRONT SUSPENSION OF THE VEHICLE WAS BANGING WHENEVER HE DROVE OVER THE SMALLEST BUMP. IN ADDITION, THE FAN CLUTCH WAS MAKING A CLICKING SOUND. THE DEALER INFORMED HIM THAT THE VEHICLE WAS OUT OF WARRANTY AND THE REPAIRS WERE HIS RESPONSIBILITY. THE CURRENT AND FAILURE MILEAGES WERE 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238919August 19, 2008
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 GMC ENVOY. WHILE DRIVING AT ANY SPEED, THE HEADLIGHTS ON THE VEHICLE WILL SUDDENLY SHUT OFF. THE HIGH BEAMS DO NOT FAIL WHEN THE HEADLIGHTS SHUT OFF. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THERE WERE NO WARNINGS PRIOR TO THE FAILURE. THE CURRENT MILEAGE WAS 129,087 AND FAILURE MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238802August 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION WOULD "CLUNK" UPON STARTING AND STOPPING. ONE DAY WHILE DRIVING THERE WAS A BANG AND THEN THE GEARS WOULD NOT SHIFT FROM 1ST TO 2ND WITHOUT REVVING THE ENGINE VERY HIGH AND THEN LETTING OFF THE GAS. THE NEXT MORNING THERE WAS NO REVERSE. THE DEALER SAID IT WAS THE REVERSE SUNSHELL GEAR THAT BROKE. IT WAS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238575August 17, 2008
ELECTRICAL SYSTEM
AFTER STARTING THE CAR, A BURNING SMELL ENTERED THE CABIN. NOTICED THE VOLT GAUGE WAS ONLY READING ABOUT 9 VOLTS INSTEAD OF THE USUAL 14. TOOK CAR IN FOR CHECK UP, AND FOUND THE ALTERNATOR HAD FAILED. AFTER REMOVING ALTERNATOR FOUND THAT THE PULLEY COULD NOT BE TURNED AS THE UNIT HAD SEIZED UP. THIS ALSO DAMAGED THE TENSIONER WHICH HAD TO BE REPLACED ALONG WITH THE SERPENTINE BELT. THE MECHANIC INDICATED THAT WE WERE VERY CLOSE TO HAVING A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238106August 14, 2008
ELECTRICAL SYSTEM
DRIVING AT SLOW SPEED AND NOTICED SPEEDOMETER WAS READING INCORRECTLY--MUCH HIGHER THAN ACTUAL. VEHICLE DRIVEN SEVERAL TIMES SINCE, WITH CONTINUED INCORRECT SPEED RATING. ALL ORIGINAL EQUIPMENT AT 68,000 MILES WITH NO PREVIOUS REPAIR NOTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238047August 13, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2006 GMC ENVOY. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED AND THE ENGINE STALLED INTERMITTENTLY. PRIOR TO THE FAILURES, THE ENGINE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY REPLACED THE INTAKE VALVE, HEAD GASKET, TIMING BELT, AND CYLINDER HEAD. THE FAILURES RECURRED ON A SEPARATE OCCASION. THE VEHICLE IS CURRENTLY NOT BEING DRIVEN DUE TO THE SAFETY RISK INVOLVED. THE CONTACT WILL TAKE THE VEHICLE TO THE AUTHORIZED DEALER FOR DIAGNOSTIC TESTING AND REPAIR. THE FAILURE MILEAGE WAS 14,000 AND CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237647August 11, 2008
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2004 GMC ENVOY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STRUCK A GATE, WENT AIRBORNE, DROPPED APPROXIMATELY 35 FEET DOWN AN EMBANKMENT, STRUCK SOME TREES, BOULDERS, AND LANDED IN A SWAMP. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE SUSTAINED MAJOR DAMAGE. BOTH THE DRIVER AND PASSENGER SUSTAINED MULTIPLE INJURIES. THE VEHICLE HAD TO BE LIFTED FROM THE EMBANKMENT WITH A CRANE AND WAS TOWED AWAY. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 51,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10237427August 8, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN
ROARING SOUND, NO POWER, VEHICLE CAN BARELY REACH 30MPH, LOUD NOISE HAS EXISTED FOR LONG TIME (SEVERAL YEARS) AND THE POWER PROBLEM USUALLY RESOLVED AFTER ABOUT 5 MINUTES. THIS IS A DEFECT. I FOUND HUNDREDS OF OWNERS COMPLAINING OF SAME PROBLEM ON LINE. DEALER REPLACED FAN CLUTCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237362August 7, 2008
FUEL SYSTEM, GASOLINE
TOOK MY 2003 GMC ENVOY TO MY LOCAL GARAGE BECAUSE THE CLUTCH FAN WOULD NOT SHUT OFF. MECHANIC ASKED ABOUT THE STRONG SMELL OF FUEL, AND I SAID I WAS AWARE THE TANK NEEDED TO BE REPLACED DUE TO A CRACK WHERE THE FILL TUBE GOES INTO THE TANK. THE MECHANIC SAID BOTH ARE IMPORTANT TO FIX, BUT THE FUEL LEAK COULD BE A DEADLY SITUATION, AND HE WOULD SUGGEST TACKLING THAT DEFECT FIRST, BUT IN ORDER FOR CAR TO RUN NORMAL HAD TO HAVE CLUTCH FAN REPLACED TOO. TOTAL COST FOR TANK RELATED REPLACEMENT: $1,058.04. TOTAL COST FOR CLUTCH FAN REPLACEMENT: $719.50 TOTAL COST FOR TAXES: $72.75. WHY HAVEN'T THESE WELL KNOWN DEFECTS BEEN ADDRESSED IN A RECALL. THESE ARE NOT INEXPENSIVE REPAIRS WE ARE TALKING ABOUT HERE, NOT TO MENTION THE POTENTIALLY DEADLY CONSEQUENCES GMC IS SUBJECTING THEIR CONSUMERS TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237373August 7, 2008
FUEL SYSTEM, GASOLINE
8/7/08 FOUND ON YOUR WEB SITE NHTSA ACTION #: PE07014; WHICH STATES GM WILL EXPAND ITS "SPECIAL POLICY" TO ADDRESS THE FUEL TANK INLET CHECK VALVE FRACTURES ON CERTAIN MODEL YEAR GMC ENVOY XL AND THEY WILL PROVIDE FREE REPAIR OF THE FUEL TANK. IT ALSO STATES THAT GM WOULD BE SENDING LETTERS TO OWNERS BEGINNING IN JUNE OF 2007 REGARDING THIS "SPECIAL POLICY". I DID NOT RECEIVE SUCH A LETTER. I CONTACTED GM TODAY AT 866-996-9463 REGARDING THIS "SPECIAL POLICY", AND THIS IS THE ANSWER I RECEIVED. SINCE I WAS NOT GRANTED SUCH A LETTER, AND GM DID NOT INCLUDE MY VIN # AS PART OF A SELECTED VIN# MAILING FOR THIS RECALL, I AM NOT ELIGIBLE FOR REIMBURSEMENT OF THE MONIES SPENT TO REPLACE THE GAS TANK. MY COMPLAINT IS THIS: MY VEHICLE FITS WITHIN THE GUIDELINES, MEANING THE MAKE, MODEL, YEAR, AND DESCRIPTION OF DEFECT EXACTLY MATCHES THAT OF WHAT GM CLAIMS TO BE RECALLING, BUT SINCE MY VIN # WAS NOT SELECTED AS PART OF THE "LOT" OF VIN # GM DECIDED TO SEND LETTERS TO, I AM NOT ELIGIBLE. THAT IS NOT A ACCEPTABLE REASON FOR NOT REIMBURSING MY EXPENSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236792August 3, 2008
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, LATCHES/LOCKS/LINKAGES
I PURCHASED A 2004 GMC ENVOY XUV PREOWNED IN 2005 STILL UNDER WARRANTY. IT BEGAN DIMMING THE LIGHTS IN THE DASH BOARD AND AT THE RADIO AREA, I TOOK IT IN TO GMC FOR SERVICE AND WAS TOLD THAT THEY DIDN'T FIND ANYTHING WRONG WITH MY VEHICLE. ON ANOTHER OCCASION MY CAR WOULD GET LOUDER UNDERNEATH THE HOOD IF I SAT IDLING FOR A FEW MINUTES IN A DRIVE THROUGH FOR EXAMPLE, I TOOK IT IN ONCE AGAIN AND WAS TOLD THAT IT WAS NORMAL NOTHING WAS FOUND TO BE WRONG. NOW MY ODOMETER WORKS OFF AND ON AS DOES MY OIL GAUGE. NOW THAT MY WARRANTY IS OUT I WOULD HAVE TO FOOT THE BILL TO A FEW PROBLEMS THAT I HAVE POINTED OUT TO THE GMC DEALER SHIP ON MORE THAN ONE OCCASION. I HAVE EVEN GONE AS FAR AS TO ASK IF THERE WERE ANY RECALLS AND WAS TOLD NO THERE WERE NOT. AT ONE POINT MY MIDDLE WINDOW FELL DOWN WHILE I WAS DRIVING I TOOK IT TO GMC TO FIND OUT THE PROBLEM AND WAS TOLD IT WAS THE REGULATOR, INSURANCE DID NOT COVER THIS AND THE WARRANTY HAD RUN OUT. APPROXIMATELY 2-3 WEEKS LATER MY BACK WINDOW WOULD NOT GO UP OR DOWN THEREFORE THE TAILGATE WOULD NOT OPEN, BACK TO GMC I WENT AND WAS TOLD IT WAS THE REGULATOR ONCE AGAIN, AT THIS POINT I ASKED AGAIN ABOUT RECALLS AND WHY BOTH REGULATORS WOULD GO BAD WITHIN WEEKS OF ONE ANOTHER, I WAS TOLD IT WAS A COINCIDENCE. JUST AS RECENT AS JULY 24 MY POWER LOCKS BEGAN LOCKING AND UNLOCKING ON THERE OWN EVEN WHILE I'M DRIVING DOWN THE STREET. I HAD THE BATTERY CHECKED AND IT ALL CHECKED OUT FINE. AT THIS POINT I WOULD NOT RECOMMEND GMC TO ANYONE OR BUY ANOTHER! HELP *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236281July 29, 2008
POWER TRAIN
VEHICLE WAS TRAVELING A 65MPH WITH NO VISIBLE SIGNS OF TROUBLE. THE VEHICLE'S PCM FAILED AND THE VEHICLE COASTED TO A STOP AND WOULD NOT START. THE PCM WAS REPLACED BY THE DEALER AND REPROGRAMMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236010July 28, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2003 GMC ENVOY. WHILE DRIVING AT ANY SPEED, THE SPEEDOMETER WOULD CONSTANTLY MOVE UP AND DOWN AND DISPLAY INACCURATE SPEEDS. WHEN THE VEHICLE IS TURNED OFF, THE SPEEDOMETER WOULD STAY ANYWHERE BETWEEN 30-40 MPH. THE VEHICLE WAS PREVIOUSLY SERVICED BY THE DEALER, BUT IT HAS NOT RECENTLY BEEN DIAGNOSED. THE CURRENT MILEAGE WAS 173,607 AND FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236113July 28, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ERRATIC SPEEDOMETER ON 2004 GMC ENVOY XUV SHOWS VARIOUS SPEEDS FROM ZERO TO 120+ MPH WHILE DRIVING AT NORMAL ROAD SPEEDS. NEED TO USE TACHOMETER TO DETERMINE APPROXIMATE SPEED OF VEHICLE (2000 RPM = 65 MPH FOR THIS VEHICLE). WHEN IGNITION IS TURNED OFF THE SPEEDOMETER NEEDLE DOES NOT ALWAYS RETURN TO ZERO, THE SPEEDOMETER NEEDLE ALSO SHUTTERS A LITTLE INTERMITTENTLY WHEN REDUCING SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235928July 27, 2008
AIR BAGS
2003 GMC ENVOY 55,000 MILES AIR BAG WARNING LIGHT COMES ON INTERMITTENTLY. IS THIS COVERED UNDER A FEDERAL LAW REQUIRING AND EXTENDED WARRANTY? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235379July 22, 2008
STEERING
POWER STEERING HOSE RUPTURED ON MY WIFE'S 2005 GMC ENVOY THANKFULLY JUST AS SHE WAS ENTERING OUR DRIVEWAY. I FEEL THIS IS A DEFECT IN THE HOSE ASSEMBLY AS THE VEHICLE ONLY HAS 48,000 MI ON IT AND IN 40+ YEARS OF DRIVING HAVE NEVER HAD THIS HAPPEN. IF THIS HAD HAPPENED ON THE ROADWAY I BELIEVE IT MAY HAVE CAUSED A SERIOUS ACCIDENT AS IT RESULTED IN ALMOST TOTAL LOSS OF STEERING CONTROL. THE DEALER WAS EXCELLENT WITH THE REPAIR, BUT GM WAS UNWILLING TO ACKNOWLEDGE THE DEFECT. I FIND IT STRANGE THAT THE 06 MDL YEAR HAD POWER STEERING HOSE PROBLEMS AND A RECALL BUT THIS MDL YEAR WAS NOT INCLUDED,AS IT BURST IN THE EXACT WAY DESCRIBED IN THE RECALL. I FEEL THIS NEEDS INVESTIGATING AS THE VEHICLE WAS PURCHASED JUNE 2005 AND THE RECALL WAS DATED OCT 2005. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234804July 18, 2008
SERVICE BRAKES, HYDRAULIC, SUSPENSION
TL*THE CONTACT OWNS A 2003 GMC ENVOY. WHILE DRIVING 55 MPH, THE ANTILOCK BRAKING SYSTEM WARNING LIGHT CONTINUED TO ILLUMINATE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR REGULAR MAINTENANCE AND AN OIL CHANGE. THE DEALER STATED THAT THE ROTORS ON THE VEHICLE WERE FAULTY AND THE FRONT WHEEL BEARING AND TIRES NEEDED TO BE REPLACED. THE DEALER INFORMED GENERAL MOTORS THAT THE FAILURE WAS A RESULT OF NORMAL WEAR AND TEAR. GENERAL MOTORS THEN STATED THAT NOTHING COULD BE DONE. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 57,000. UPDATED 09/16/08. *LJ THE CONSUMER STATED THE VEHICLE WOULD VIBRATE. UPDATED 09/18/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234190July 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE TACHOMETER AND SPEEDOMETER DO NOT WORK. WHILE DRIVING TO WORK IN A CONSTRUCTION ZONE, MY SPEEDOMETER BEGAN MALFUNCTIONING. WHILE TRAVELING WITH OTHER COMMUTERS, MY SPEEDOMETER READ THAT I WAS TRAVELING 85 MPH. THE TACHOMETER HAS BEEN OUT FOR SEVERAL MONTHS. AFTER CALLING THE DEALERSHIP, THEY INFORMED ME THAT THIS IS COMMON IN MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234332July 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER QUIT WORKING PROPERLY ON FRIDAY, JULY 11. BY MONDAY MORNING, IT WAS BACK TO NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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