Ford Transit Connect Service Bulletins
266 manufacturer communications on file.
- August 12, 2020•Document ID: 10179334Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 49084
- Date Added:
- September 4, 2020
- Manufacturer:
- LINCOLN
SummarySome 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app , incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (50)2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ2020 Lincoln Nautilus2020 Lincoln Navigator2019 Ford Ecosport2019 Ford Edge2019 Ford Escape+ 30 moreAssociated Documents - August 12, 2020•Document ID: 10179121Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- TSB 20-2259
- Date Added:
- September 2, 2020
- Manufacturer:
- FORD
SummarySome 2019 MKZ, 2019-2020 Mustang/Continental/Fusion/F-150/Transit Connect/ Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/ Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure
Associated Products (29)2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford F-6502020 Ford F-7502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln Nautilus2020 Lincoln Navigator+ 9 moreAssociated Documents - August 6, 2020•Document ID: 10179117Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- TSB 20-2255
- Date Added:
- September 2, 2020
- Manufacturer:
- FORD
SummarySome 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. To correct the condition, follow the Service Procedure.
Associated Products (83)2020 Ford Ecosport2019 Ford Ecosport2019 Ford Escape2019 Ford Expedition2019 Ford Explorer2019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford Flex2019 Ford Taurus2019 Ford Transit2019 Lincoln MKC2019 Lincoln MKT2018 Ford C-Max2018 Ford Ecosport2018 Ford Edge2018 Ford Escape2018 Ford Expedition2018 Ford Explorer+ 63 moreAssociated Documents - June 18, 2020•Document ID: 10177038Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 48911
- Date Added:
- July 7, 2020
- Manufacturer:
- LINCOLN
SummarySome 2016-2017 Expedition/Navigator, 2016-2018 Focus/C-MAX, And 2016-2018 Transit Connect vehicles may exhibit a concern where the radio will revert to an AM or FM station after the vehicle's ignition has been turned off and turned back on. To address this condition, reprogram the audio control module (ACM) using the appropriate Ford diagnostic scan tool. For claiming, use causal part 18C869 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (13)Associated Documents - June 17, 2020•Document ID: 10177042Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- SSM 48908
- Date Added:
- July 7, 2020
- Manufacturer:
- FORD
SummarySome 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. When the Apple device is removed, volume control is restored. This is due to a concern with the Waze Navigation App software and Apple iOS version. To correct the condition, update the Waze App software and iOS to the latest version available and reboot the customer's Apple device. Perform an ignition cycle and reconnect the Apple device via USB. Open Apple Car Play and confirm volume control is restored. Installing/Updating third party software/applications is not warrantable.
Associated Products (121)2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ+ 101 moreAssociated Documents - June 3, 2020•Document ID: 10176849Service Bulletin/Repair InstructionsPOWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM); EQUIPMENT; VEHICLE SPEED CONTROL
- Mfr Comm. #:
- 20B22
- Date Added:
- July 6, 2020
- Manufacturer:
- FORD
SummaryIn some of the affected vehicles, the optional speed limiter calibration (65mph or 75mph) was not properly programmed in the powertrain control module (PCM). Vehicles without the optional speed limiter calibration will not limit the speed below the normal 107mph limiter.
Associated Products (1)Associated Documents - June 2, 2020•Document ID: 10176933Service Bulletin/Repair InstructionsEQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- SSM 48864
- Date Added:
- July 7, 2020
- Manufacturer:
- LINCOLN
SummarySome 2020 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the infotainment system stating in Michigan when trying to select a point of interest using the push to talk feature on the navigation system. Engineering is currently working on a solution for this condition, which is expected to be available in July. Please monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Associated Products (22)2020 Ford Ecosport2020 Ford Edge2020 Ford Escape2020 Ford Expedition2020 Ford Explorer2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Ranger2020 Ford Transit2020 Ford Transit Connect2020 Lincoln Aviator2020 Lincoln Continental2020 Lincoln Corsair2020 Lincoln MKX2020 Lincoln MKZ+ 2 moreAssociated Documents - March 19, 2020•Document ID: 10172988Service Bulletin/Repair InstructionsUNKNOWN OR OTHER
- Mfr Comm. #:
- SSM 48649
- Date Added:
- April 2, 2020
- Manufacturer:
- FORD
SummarySSM 48649 - 2020 Various Vehicles - Equipped With Telematics Control Unit (TCU) - Incomplete User Authorization, Vehicle Connectivity/Location And/Or FordPass/LincolnWay Concerns Some 2020 Ford and Lincoln vehicles equipped with a TCU may exhibit incomplete user authorization, no authorization pop-up on the SYNC infotainment system, vehicle connectivity concerns, vehicle location disabled message and/or various FordPass/LincolnWay App command/control concerns. To correct these conditions, ensure that customer connectivity settings (CCS) are turned on in the SYNC system. If the concerns persist after CCS is turned on, turn CCS OFF, perform an ignition cycle, and turn CCS settings back on. After any CCS changes, force-close and relaunch the FordPass/ LincolnWay app on the customers phone. Once CCS is turned on, program the TCU to the latest IDS/FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229.
Associated Products (8)Associated Documents - March 19, 2020•Document ID: 10172969Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- TSB 20-2087
- Date Added:
- April 2, 2020
- Manufacturer:
- FORD
SummarySome 2015-2019 Transit vehicles equipped with a 3.2L engine, 2018-2020 F150 vehicles equipped with a 3.0L engine, 2017-2020 Super Duty vehicles equipped with a 6.7L engine built on or after 13-May-2017 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P2002 stored in the powertrain control module (PCM). This may be due to a crack in the diesel particulate filter (DPF) substrate. To correct the condition, follow the Service Procedure steps to replace the DPF.
Associated Products (24)2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502019 Ford F-1502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford Transit Connect2018 Ford F-1502018 Ford F-2502018 Ford F-3502018 Ford F-4502018 Ford F-5502018 Ford Transit Connect2017 Ford F-2502017 Ford F-3502017 Ford F-450+ 4 moreAssociated Documents - March 9, 2020•Document ID: 10172972Service Bulletin/Repair InstructionsUNKNOWN OR OTHER; ELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 48619
- Date Added:
- April 2, 2020
- Manufacturer:
- FORD
SummarySSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed to disable the perimeter alarm. This concern would most often occur when a customer loses keys and the dealership is attempting to program new keys to the vehicle. The Workshop Manual (WSM), Section 419-01A Perimeter Anti-Theft Alarm - System Operation and Component Description has been updated to inform of the Controller Area Network (CAN) Protection Strategy. Follow the procedure outlined to prevent replacement of the Body Control Module (BCM) on CAN Protection Strategy equipped vehicles when original keys are lost and perimeter alarm is active. Refer to the WSM for further detail on the CAN Protection Strategy. Lost keys and replacement of BCM for lost keys is non-warrantable.
Associated Products (151)2020 Ford Ecosport2020 Ford Edge2020 Ford F-1502020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Transit2020 Ford Transit Connect2020 Lincoln MKX2020 Lincoln MKZ2019 Ford Ecosport2019 Ford Edge2019 Ford Escape2019 Ford Explorer2019 Ford F-1502019 Ford F-2502019 Ford F-350+ 131 moreAssociated Documents - March 6, 2020•Document ID: 10172957Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 48618
- Date Added:
- April 2, 2020
- Manufacturer:
- FORD
SummarySSM 48618 - 2020 Various Vehicles - Equipped With SYNC 3 - Unable To Schedule Remote Start Using Fordpass Or Lincolnway Applications Some 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the FordPass or Lincolnway app. If only the scheduling portion of the remote start system is missing from the mobile app or not functioning, please ensure the customer has installed the latest version of the Ford Pass or Lincoln Way app from the mobile phones app store. The customer may also need to log out of the Ford Pass or Lincoln Way app, and then log back in. If the remote start system is not functioning using the key fob and/or the on-demand remote start function from Ford Pass or Lincoln Way application, refer to Workshop Manual (WSM), Section 303-06 for further diagnosis.
Associated Products (11)Associated Documents - February 24, 2020•Document ID: 10171966Service Bulletin/Repair InstructionsPOWER TRAIN; EQUIPMENT
- Mfr Comm. #:
- SSM 48579
- Date Added:
- March 3, 2020
- Manufacturer:
- FORD
SummarySome 2018-2020 vehicles equipped with the 8F24, 8F35, 8F40, or 8F57 transmissions may have a trace amount of transmission fluid in the main control electrical connector. This is due to the connector being submerged in transmission fluid during the main control manufacturing process. A trace amount should be considered normal and will not affect the function of the transmission. Do not attempt a repair for this condition. If more than a trace amount of fluid is found, follow normal diagnostics in the Workshop Manual(WSM), Section 307-01>Diagnosis and Testing>Leakage Inspection.
Associated Products (10)Associated Documents - February 21, 2020•Document ID: 10171865Service Bulletin/Repair InstructionsWHEELS:HUBCAP/COVER; PARKING BRAKE:CONVENTIONAL:MECHANICAL:LINKAGE AND CABLE; SEATS
- Mfr Comm. #:
- TSB 20-2047
- Date Added:
- March 3, 2020
- Manufacturer:
- FORD
SummarySome 2013-2020 Transit Connect vehicles built on or after 1-Jan-2013 may exhibit a condition where either section of the second row seat is stuck or difficult to fold or unfold. This may be due to a misrouted cable or a cable that is in need of adjustment. It may be necessary to reduce the cable end fitting length. It is not necessary to install a new second row seat.
Associated Products (8)Associated Documents - February 18, 2020•Document ID: 10172019Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 48558
- Date Added:
- March 3, 2020
- Manufacturer:
- LINCOLN
SummarySSM 48558 - 2017-2020 Various Vehicles Equipped With Telematics Control Unit (TCU) - Various FordPass/LincolnWay Mobile App Concerns Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (40)2020 Ford F-2502020 Ford F-3502020 Ford F-4502020 Ford F-5502020 Ford Fusion2020 Ford Mustang2020 Ford Transit2020 Ford Transit Connect2020 Lincoln MKZ2019 Ford Ecosport2019 Ford Edge2019 Ford Escape2019 Ford Explorer2019 Ford F-1502019 Ford F-2502019 Ford F-3502019 Ford F-4502019 Ford F-5502019 Ford Fiesta2019 Ford Fusion+ 20 moreAssociated Documents - February 14, 2020•Document ID: 10171955Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 48552
- Date Added:
- March 3, 2020
- Manufacturer:
- FORD
SummarySSM 48552 - 2020 Various Vehicles - Equipped With SYNC 3 - System Stating "In Michigan" When Using Push To Talk Navigation Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit the infotainment system stating in Michiganwhen trying to select a point of interest using the push to talk feature on the navigation system. Engineering is currently working on a solution for this condition, which is expected to be available in May. Please monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.
Associated Products (14)Associated Documents - February 14, 2020•Document ID: 10171954Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 48551
- Date Added:
- March 3, 2020
- Manufacturer:
- FORD
SummarySSM 48551 - 2020 Various Vehicles Equipped With SYNC 3 Various SYNC Performance Related Concerns Some 2020 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit various performance related concerns such as: intermittent frozen or blank screen, voice prompts with excessive pause between words, remote start not able to be scheduled from Ford Pass or Lincoln Way, Sirius Travel link not working properly, CarPlay not launching on connection or a black screen when connected. To correct this condition, check for SYNC software update on FDRS or Oasis under SYNC the section. If an update is available, refer to WSM section 415-00 to update the APIM software. If the problem persists after programming or no update is available, refer to WSM, Section 415-00 for diagnosis. For claiming, use causal part 14G371 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (14)Associated Documents - February 5, 2020•Document ID: 10171938Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; BACK OVER PREVENTION
- Mfr Comm. #:
- SSM 48516
- Date Added:
- March 3, 2020
- Manufacturer:
- FORD
SummarySSM 48516 - 2019 Transit Connect - Intermittent Inoperative Rear Back Up Camera - Vehicles Built On Or After 09 Nov 2018 through 30 Jun 2019 Some 2019 Transit Connect vehicles built between 9-Nov-2018 and 30-Jun-2019 equipped with the connected HMI Radio (CHR) may experience the parking aid camera intermittently inoperative with diagnostic trouble code (DTC) U2100 present. This may be due to an audio front control module (ACM) software concern. To correct, verify that the parking aid camera is inoperative with the engine running, reverse gear engaged and vehicle speed under 6 mph/h 10 km/h. ACM software level number is H1BT-14G298-GR/hardware part number KT1Z-18C869-J. Diagnostic trouble code (DTC) U2100 is present. If all conditions are met, Replace the CHR with part KT1Z-18C869-R or higher. Replacing the parking aid camera is not necessary. If all situations are not met, continue with normal diagnosis. Refer to Workshop Manual Section 413-13.
Associated Products (1)Associated Documents - January 20, 2020•Document ID: 10170929Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 48468
- Date Added:
- February 4, 2020
- Manufacturer:
- FORD
SummarySome 2020 Escape/Corsair, Edge, Explorer, Fusion, Ranger, Transit Connect Vehicles equipped with a TCU may exhibit a "Battery Backup Component Failure" message in the cluster. This may be accompanied by DTC 1477-09 - Backup Battery Component Failure. This may be due to the TCU experiencing a sudden temperature change. To correct this condition, reprogram the TCU using the appropriate Ford diagnostic scan tool. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (8)Associated Documents - January 17, 2020•Document ID: 10170921Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 48443
- Date Added:
- February 4, 2020
- Manufacturer:
- FORD
SummarySome 2019-2020 Transit Connect vehicles may exhibit an inoperative electrical AC power outlet socket built on or after 28-May-2018. This may be due to a body control module (BCM) software missing a signal to the alternating current to direct current (AC/DC) inverter control module. To correct the condition, reprogram the BCM with the latest level of the appropriate Ford diagnostic scan tool. For claiming use causal part 14A068 and applicable labor operations in Section 03 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (4)Associated Documents - January 13, 2020•Document ID: 10170922Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL
- Mfr Comm. #:
- SSM 48444
- Date Added:
- February 4, 2020
- Manufacturer:
- FORD
SummarySome 2020 Ford and Lincoln vehicles may exhibit a symptom of no ability to schedule a remote start event using the FordPass or Lincolnway app. If only the scheduling portion of the remote start system is not functioning, no repair attempts should be made to correct this condition. If the remote start system is not functioning using the key fob and/or the on-demand remote start function from FordPass or Lincolnway application, refer to Workshop Manual (WSM), Section 303-06 for further diagnosis. Do not attempt repairs at this time. Engineering is currently investigating, monitor OASIS for updates.
Associated Products (11)Associated Documents