Ford Freestar Complaints

2,533 consumer complaints on file.

#10299547January 12, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2004 FORD FREESTYLE MINI VAN. WHILE DRIVING AND WITHOUT ANY PRIOR WARNING THE VAN CAME TO A SUDDEN STOP IN TRAFFIC AND WOULD NOT SHIFT INTO GEAR. I WAS VERY LUCKY THAT AN ACCIDENT WAS BARELY AVOIDED. I HAD IT TOWED TO A MECHANIC AND WAS TOLD THAT THE TRANSMISSION HAD FAILED AND THAT IT WAS UNUSUAL TO HAVE A TRANSMISSION FAIL IN A VEHICLE WITH UNDER 100,000 MILES. HE ALSO INFORMED ME THAT HE HAD SEEN THIS HAPPEN IN MANY OTHER 2004 FREESTYLE VANS. THE MECHANIC NOTED THAT THE TRANSMISSION FAILED DUE TO THE FUEL PUMP WORKING INCORRECTLY AND AS WELL AS THE FAILURE OF THE TORQUE CONVERTER THUS CONTAMINATING THE ENTIRE TRANSMISSION. THE ENTIRE TRANSMISSION HAD TO BE REPLACED. AFTER READING ABOUT THE NUMEROUS TRANSMISSION FAILURES AND THE ROAD HAZARDS THEY HAVE CAUSED I AM EXTREMELY UPSET THAT FORD HAS FAILED TO TAKE RESPONSIBILITY FOR THE PROBLEMS WITH THERE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299067January 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR VAN WITH 60,000 MILES. THE TRANSMISSION FAILED WITH OUT ANY WARNING, LEAVING OUR FAMILY STRANDED AT A BUSY INTERSECTION. THE TRANSMISSION NEVER SLIPPED OR SHIFTED HARD, IT JUST STOPPED TRANSFERRING POWER TO THE WHEELS. THE VAN IS AT A TRANSMISSION SHOP NOW, THE INITIAL DIAGNOSIS IS THE SPLINES ARE STRIPPED OUT OF THE TORQUE CONVERTER. THE SHOP IS REMOVING THE TRANSMISSION TO REPLACE THE TORQUE CONVERTER AND INSPECT THE REST OF THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298897January 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
IN EARLY DECEMBER, I PURCHASED A VERY WELL-MAINTAINED 2004 FORD FREESTAR VAN. THIS VAN WAS OWNED BY CLOSE, LIFELONG FRIENDS AND I CAN ATTEST TO THE FACT THAT THE VAN, WITH 45,000 MILES ON ITS ODOMETER, WAS IN PERFECTLY MAINTAINED PHYSICAL AND MECHANICAL CONDITION WHEN PURCHASED. ON DECEMBER 13, 2009, I WAS DRIVING SOUTH ON INTERSTATE 94 NEAR KENOSHA, WISCONSIN WHEN THE VEHICLE'S TRANSMISSION SUDDENLY, AND WITHOUT WARNING, FAILED. TRAVELING IN THE LEFT-HAND LANE AT FREEWAY SPEED, I HAD TO MANEUVER THE VEHICLE WITHOUT ANY FORWARD PROPULSION THROUGH THREE LANES OF HEAVY SUNDAY TRAFFIC. FORTUNATELY, I WAS ABLE TO COAST WITHOUT ANY FORWARD PROPULSION ONTO THE RIGHT SHOULDER OF THE FREEWAY WHILE AVOIDING A MASSIVE PILE-UP INVOLVING THE DOZENS OF AUTOMOBILES AND TRACTOR-TRAILERS SURROUNDING ME AT THE TIME OF THE TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298910January 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED DRIVING DOWN MAJOR HIGHWAY. VEHICLE HAS ONLY 61000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298921January 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WENT OUT ON MY 2006 FORD FREESTAR. HAPPENED ALL OF A SUDDEN, NO GEARS WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298928January 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION JUST GAVE OUT NO WARNING. WAS DRIVING OVER A BRIDGE AND CAR ACTED LIKE IT WENT INTO NEUTRAL ,TRANSMISSION JUST QUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298553January 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE IN DRIVING IN WINTRY CONDITIONS ON NY RT 86, MY WIFE'S VEHICLE SUDDENLY LOST DRIVETRAIN POWER, SENDING THE RPM'S OF THE VEHICLE 5000 RANGE. MY WIFE WAS ABLE TO COAST TO THE EMERGENCY LANE DUE TO THE LACK OF TRAFFIC. THE VEHICLE WAS UNABLE TO MOVE DUE TO THE LOSS OF TRANSMISSION POWER. MY WIFE AND TWO KIDS WERE LEFT TO FEND FOR THEMSELVES FOR 2 HRS ON THE SIDE OF THE ROAD WHILE TRAFFIC WHIZZED BY AT 70+ MPH JUST INCHES AWAY. NY STATE TROOPER JUST STOPPED AND LEFT OFFERING NO ASSISTANCE. FINALLY, AAA TOW SHOWED UP JUST BEFORE I ARRIVED FROM WORK, TO TOW THE VEHICLE TO A SHOP. THANK GOD THEY WERE NOT STRUCK BY A DRUNK OF DISTRACTED DRIVER OR GOING UPHILL. DO I THINK THIS IS A SAFETY ISSUE? DEFINITELY. PICTURE YOUR FAMILY DRIVING IN THEIR 05' FORD FREESTAR. WHILE SLOWLY CROSSING A SET OF RAILROAD TRACKS IN TRAFFIC, THE TRANSMISSION FAILS LEAVING THE VEHICLE UNABLE TO MOVE. THE DRIVER PANICS STRUGGLING TO FIGURE OUT WHAT'S WRONG, SHIFTING GEARS, TRYING ANYTHING. THEN THE GATES GO DOWN SIGNALING A TRAIN IS COMING. YOUR FAMILIES VEHICLE AND MAYBE THE FAMILY BEHIND THEIRS ARE TRAPPED. YOUR FAMILY MAY NOT HAVE THE TIME TO GET OUT. WHAT IF YOU HAVE TWO OR MORE CHILDREN IN CHILD SAFETY SEATS. COULD YOU IMAGINE TRYING TO DECIDE WHICH ONE GETS OUT FIRST. I CAN THINK OF MANY SCENARIOS IN WHICH THE VEHICLES ABILITY TO OPERATE IS A SERIOUS SAFETY ISSUE. I CAN UNDERSTAND SOMEWHAT THAT PARTS CAN WEAR OUT ON VEHICLES 10-15 Y/O, BUT NOT ON VEHICLES LESS THAN 5/4 Y/O. EVEN THE MECHANIC IN THE TINY TOWN IN NY KNEW JUST WHAT THE ISSUE WAS WHEN HE SAW THE VEHICLE. THIS ISSUE IS NOT NEW, THE PROBLEM IS KNOWN. I AM SURE FORD IS NOT ABOUT TO DEPART WITH $$$ VOLUNTARILY TO FIX THIS SAFETY ISSUE BECAUSE OF THEIR GREAT BIG HEART, OR ETHICS! THE ORGANIZATIONS WHO WE PAY THROUGH GOV'T SHOULD KEEP US PROTECTED AND DEMAND A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298660January 7, 2010
STEERING
POWER STEERING HOSE FAILURE ON 2005 FORD FREESTAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298270January 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WIFE TRAVELING WITH FAMILY IN VAN NOTICED SOME LOSS OF DRIVE POWER. WAS ONLY A FEW MILES FROM FORD DEALERSHIP. SHE WAS TOLD THE TORQUE CONVERTER WAS SLIPPING AND NEEDED REPLACING ALONG WITH A SOLENOID. UPON FURTHER INVESTIGATION DEALER NOTICED FLUID STARTED CHANGING COLOR AND FOUND SOME METAL IN FLUID. ADVISED US TO REPLACE ENTIRE TRANSMISSION AT A COST OF $2500. THE VEHICLE'S TRANSMISSION HAS BEEN SERVICED EVERY 30,000 MILE PER THE MANUFACTURERS MAINTENANCE SCHEDULE AND THERE ARE RECEIPTS FOR PROOF. THIS IS TOTALLY UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297950January 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ABRUPT TRANSMISSION FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297957January 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WAS DRIVING MY 2004 FORD MINI VAN FREESTAR WHEN TRANSMISSION JUST UP AND QUIT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297962January 4, 2010
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS;THE ENGINE STALLED WITHOUT WARNING. THE ENGINE RESTARTED AFTER SEVERAL ATTEMPTS. HOWEVER, THE VEHICLE FAILED TO OPERATE IN THE "DRIVE" AND "REVERSE" GEARS. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURES AND REPLACED THE ALTERNATOR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON THREE SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES IN WHICH THE ALTERNATOR, MOTHER BOARD AND TRANSMISSION SEAL WERE REPLACED. THE FAILURES CONTINUED AND THERE WERE NO RESOLUTIONS. THE FAILURE MILEAGE WAS 20,000. THE VIN # WAS NOT AVAILABLE THE CURRENT MILEAGE WAS 26,000. JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298014January 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
1. DRIVING DOWN THE STREET, SUDDENLY THE VEHICLE WAS NO LONG BEING POWERED, BUT THE ENGINE WAS RUNNING. TRANSMISSION HAS BEEN REGULARLY SERVICED AND HAS HAD NO PRIOR INDICATIONS OF TRANSMISSION TROUBLE (I.E. SLIPPING, SKIPPING, GRINDING OR USING TRANSMISSION FLUID) 2. ACCORDING TO THE TRANSMISSION MECHANIC, THE SPLINES ON THE TORQUE CONVERTER SHEERED OFF, CAUSING THE TRANSMISSION TO BE STOP WORKING. THIS HAS OCCURRED 1 TIME. METAL SHAVINGS FROM THE TORQUE CONVERTER IN THE TRANSMISSION. LUCKILY WE WERE ONLY DOING 30 MPH WHEN THE FAILURE OCCURRED AND WERE CLOSE TO HOME. 3. THE TRANSMISSION IS BEING REBUILT W/ A NEW TORQUE CONVERTER. ACCORDING TO THE TRANSMISSION SHOP, THE 2004-2007 FORD FREESTARS HAVE AN INHERENT DEFECT IN THE TORQUE CONVERTER. IN ORDER TO ADDRESS THE ISSUE, A RE-MANUFACTURED TORQUE CONVERTER WITH REINFORCED SPLINES MUST BE INSTALLED AS THE FORD REPLACEMENT PART SUFFERS FROM THE SAME DESIGN FLAW. APPROXIMATELY $2,200.00 TO RESOLVE THIS MANUFACTURERS DEFECT AND AT THIS TIME, FORD'S FIX INSTALLS THE SAME FAULTY TORQUE CONVERTER WHICH CAUSED THE TRANSMISSION FAILURE TO BEGIN WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297850January 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED OUR 2005 FREESTAR IN JUNE 09 69,000 MILES ON IT. THIS CAR WAS PURCHASED FOR THE SOLE REASON TO USE TO COMMUTE OR 7 CHILDREN TO AND FROM WHERE WE NEED TO BE AND TO GET TO WORK EVERYDAY. WE PURCHASED THIS VEHICLE WITH THE UNDERSTANDING THAT IT WAS A RELIABLE CAR AND THE DEALERSHIP GAVE US SUCH A "GOOD DEAL" WE COULD NOT PASS IT UP. (THIS DEALERSHIP IS NO LONGER IN BUSINESS TO EVEN TALK WITH THEM), WE WERE JUST GETTING BACK TO WORK WITH BEING LAID OFF LAST YEAR AT CHRISTMAS TIME. TRYING TO CATCH UP WITH ALL THE BILLS THAT WERE COLLECTED WITH LIMITED INCOME. WITH NO OTHER VEHICLE WE PURCHASED THIS WITH 3 YEAR LOAN LEFT ON IT. BESIDES HAVING TO REPLACING ALL 4 TIRES, WE HAVE NOT HAD ANY PROBLEMS UNTIL JANUARY 1 2010. WE LIVE IN MN AND WERE PULLING OUT OF THE DRIVE WAY TO GO TO WORK AT 14 BELOW, ONLY FOR THE VAN TO GO IN D OR R OR ANY OF THE GEARS WITH WARNING AT ALL. LUCKILY WE WERE ONLY IN THE MIDDLE OF OUR ICY CULDESAC WHEN THIS HAPPENED AND NOT ON THE ICY HIGHWAY WE WERE ABOUT TO GET ON. THE TRANSMISSION COMPLETELY WENT OUT ON US LEAVING US WITH NO VEHICLE. THIS WAS THE FIRST FORD I PURCHASED AND AS IT APPEARS WITH THE OTHER CASES I AM READING ABOUT WILL BE OUR LAST. IF FORD IS AWARE OF THESE PROBLEMS AND DOING NOTHING TO FIX THEM, IT IS GOING TO COST PEOPLE LOSS OF INCOME OR MAYBE EVEN A LIFE AT SOME POINT IN TIME. WITH THE ECONOMY AS IT IS AND EVERYONE TRYING TO MAKE ENDS MEET THIS IS TERRIBLE FOR FORD TO DO SOMETHING LIKE THIS. WE CANNOT PAY TO GET THIS FIXED FOR AWHILE, AND WE WILL STILL HAVE TO PAY FOR THE MONTHLY PAYMENTS BESIDES. NOT A WAY TO START THE 2010 YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297908January 3, 2010
ENGINE AND ENGINE COOLING, EQUIPMENT:MECHANICAL
DRIVING DOWN A SMALL HILL, CAME TO A COMPLETE STOP. MADE A RIGHT HAND TURN STARTED TO ACCELERATE AND LOST ALL POWER. DRIFTED TO THE LEFT HAND SIDE OFF THE ROAD AND CAME TO A COMPLETE STOP IN THE LEFT DRIVE LANE OF THE HIGHWAY. VERY DANGEROUS SPOT TO BE IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297836January 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD FREESTAR 05 TRANSMISSION FAILURE. DOING 55 IN OUTSIDE LANE AND THE REVS WHEN UP WITH COMPLETE LOSS OFF POWER. IT WAS RUSH HOUR AND WE WERE VERY LUCKY NOT TO HAVE AN ACCIDENT. PUT THE CAR IN THE GARAGE AND THEY NEEDED TO REBUILD TRANSMISSION DUE TO TORQUE CONVERTER FAILURE. $3000 REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297725January 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ON SUNDAY, 12/27/09 WE CAME OUT OF CHURCH AND GOT INTO OUR 2005 FORD FREESTAR TO GO HOME. AFTER STARTING IT UP I PUT THE TRANSMISSION INTO D AND IT WOULD NOT MOVE. WE HAD NO PREVIOUS PROBLEMS WITH THE TRANSAXLE AT ALL. I PUT IT INTO R AND NOTHING HAPPENED. I ALLOWED THE ENGINE TO WARM UP FOR A FEW MINUTES, THEN TRIED AGAIN. THE VAN WOULD NOT MOVE IN D, BUT JERKED AND MOVED WHEN PUT IN 3. I BEGAN TO DRIVE IT HOME IN 3. IT SLIPPED IN AND OUT OF GEAR CONSTANTLY, AND THE TRANSAXLE LIGHT STAYED ON, BUT IT GOT US HOME--ABOUT 5 MILES. I CHECKED THE FLUID WHEN I GOT THERE. IT WAS JUST A LITTLE LOW. I ADDED SOME AND DROVE IT AROUND THE BLOCK, BUT NO CHANGE. I CALLED OUR FORD DEALER THE NEXT DAY, WHO TOLD ME TO BRING IT IN THE NEXT DAY. IT DIDN'T MOVE UNTIL THEN. I WARMED IT UP FOR 1/2 HOUR BEFORE DRIVING, THEN DROVE IT TO THE DEALER--ABOUT 5-6 MILES AWAY. IT SHIFTED FINE IN D FOR ABOUT THE FIRST MILE, THEN IT BEGAN TO SLIP AND JERK IN AND OUT OF GEAR. THE NEXT 3 MILES WERE HIGHWAY MILES. IT WOULD BE DRIVING FINE AT ABOUT 50 THEN KICK OUT OF GEAR AND LOSE MOTION COMPLETELY, THEN GRAB AND TAKE OFF AGAIN. BACK IN TOWN, WHEN STOPPING AT A LIGHT IT WOULD TRY TO STALL. WHEN PUT INTO N IT WOULD REV UP TO 2000 RPM. THE DEALER CHARGED $100 TO CHECK IT. THEY CALLED LATER AND SAID IT MIGHT BE THE STATOR AND NEEDED TO BE TORN INTO--$850. AFTER 2 DAYS, THEY CALLED AND SAID THE ENTIRE INSIDE OF THE TRANSMISSION WAS FULL OF METAL SHAVINGS, THE SPLINES WERE STRIPPED, IT WAS SHOT, AND IT WOULD BE $3400. THE VAN HAS 53,100 MILES ON IT. I BOUGHT IT WITH 4,700 MILES ON IT WHEN IT WAS 6 MONTHS OLD AND SERVICED THE TRANSMISSION AT THIS SAME DEALER AT 36,000 MILES. IT HAS BEEN WELL CARED FOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297748January 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
VEHICLE PURCHASED USED WITH 62,000 MILES IN MAY 2006. FREQUENT & RANDOM DASH WARNING LIGHTS COMING ON & OFF FOR NO REASON--INCLUDING TRANSAXLE, BRAKE, EMISSIONS SYSTEM LIGHT, ETC. RADIO WILL TURN ON & OFF WITHOUT THE KEYS IN THE VEHICLE. MECHANIC SAYS THAT THERE WAS SOME MOISTURE IN PCM & THAT PCM DOES NOT LOOK ORIGINAL. VEHICLE HAS LOST POWER WITHOUT WARNING WHILE DRIVING SEVERAL TIMES & THEN 'RECOVERED' WITH NO WARNING LIGHTS ON. TRANSMISSION 'WENT' IN DRIVEWAY WITHOUT WARNING. NEEDED APPROX. $1500.00 IN REPAIRS TO TRANSMISSION. MECHANIC SAYS FAILING PART INCLUDES PUMP SHAFT & VEINS. ALSO RECONDITIONED PUMP SLIDE & SEALS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297761January 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE IN MY WIFE'S 2005 FORD FREESTAR DRIVING HOME FROM MY FAMILY FOR THE HOLIDAYS WHEN WE IN A SNOWSTORM. THE CAR VIOLENTLY JERKED DURING DRIVING SEVERAL TIMES, DUE TO THE TRANSMISSION AND ONCE PUT US IN A SPIN INTO THE DITCH!!!!! THIS IS NOT ACCEPTABLE!!!!! IT IS CRIMINAL. MY 9 YEAR OLD CHILD WAS IN THE CAR ALSO AND THIS VEHICLE ONLY HAS 55,000 MILES ON IT. WE ARE SCARED TO DEATH TO DRIVE IT AND AFRAID IT WILL GET US KILLED. WHAT CAN YOU HELP US WITH? IS FORD GOING TO HAVE TO ANSWER AT ALL FOR THIS FAILURE OF ENGINEERING AND WHO IS GOING TO PAY THE $3000 TO GET THIS SUICIDE VEHICLE REPAIRED CORRECTLY TO FIX FORD'S FAILURE? PLEASE HELP US! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297675December 31, 2009
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING, A STRONG ODOR OF GASOLINE WAS EXPELLED FROM THE AIR VENTS. SOMETIMES THE CONSUMER BECAME SO DIZZY, THAT SHE WOULD HAVE TO PULL OVER FOR FRESH AIR . THE VEHICLE HAS BEEN TAKEN TO THE DEALER MULTIPLE TIMES, BUT THEY COULD NOT LOCATE THE CAUSE OF THE FAILURE. THE FAILURE MILEAGE WAS 19000. THE CURRENT MILEAGE WAS 49951. UPDATED 04/01/10 *BF UPDATED 05/05/10. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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