Ford Freestar Complaints

2,533 consumer complaints on file.

#10321235March 21, 2010
POWER TRAIN, ENGINE AND ENGINE COOLING
I WAS TRAVELING DOWN THE HIGHWAY AT 45 MPH, WHEN THE VAN SUDDENLY WENT DOWN TO 20 MPH. I WAS TRAVELING ON THE INSIDE LANE OF A TWO LANE HIGHWAY, AND I WAS HAVING A HARD TIME GETTING OVER TO THE RIGHT. THE LEFT SIDE WAS A MEDIAN. I FINALLY MANAGED TO GET OVER TO THE RIGHT AND PULLED INTO A DRIVEWAY. ONCE IN THE DRIVEWAY, THE VEHICLE WOULD NOT MOVE ANY MORE. THERE WERE NO INDICATIONS ANYTHING WAS WRONG PRIOR TO THIS. I HAD JUST TRAVELED TO THIS TOWN 30 MILES AWAY FROM MY HOME. NO NOISES, NO DIFFICULTY SHIFTING GEARS - NOTHING. THE VEHICLE IS CURRENTLY IN THE SHOP IT HAPPENED ON FRIDAY TODAY IS SUNDAY AND I WON'T HEAR ANYTHING FROM THE MECHANIC UNTIL MONDAY. THE REASON I AM FILING THIS COMPLAINT IS - I TRAVEL TO HOUSTON ON A REGULAR BASIS IN THIS VEHICLE. I CRINGE WHEN I THINK ABOUT WHAT WOULD HAVE HAPPENED TO ME AND MY FAMILY IF THIS WOULD HAVE HAPPENED TO US WHILE WE WERE IN HOUSTON'S TRAFFIC. THE NORMAL SPEED ON A HIGHWAY IN HOUSTON IS 80MPH. IF NOTHING IS DONE -DEATH IS ULTIMATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321283March 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 65 MPH THE TRANSMISSION FAILED COMPLETELY. PULLED TO THE SIDE OF THE ROAD AND TRANSMISSION NEVER ENGAGED IN ANY GEAR AGAIN. IN REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321211March 20, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING OUR VAN ON THE HIGHWAY, IT SUDDENLY MADE A REVVING NOISE BUT DID NOT ACCELERATE. THIS HAPPENED AGAIN, AND THEN WHEN MY HUSBAND PUSHED THE GAS PEDAL, THE VAN DID NOT RESPOND. LUCKILY HE WAS ABLE TO STEER IT TO THE SIDE OF THE HIGHWAY. NO WARNING, NO ENGINE LIGHT, AND THE TRANSMISSION WAS SUDDENLY NOT WORKING AT ALL. VERY SCARY AND WE FEEL LUCKY IT DIDN'T CAUSE AN ACCIDENT, WITH OUR TWO CHILDREN IN THE VAN. THIS VERY THING HAS HAPPENED TO HUNDREDS OF OTHER PEOPLE ACCORDING TO INTERNET REPORTS. FORD DEALERSHIP ESTIMATES REPAIR AT $2500-3000 TO REPAIR OR REPLACE THE TRANSMISSION. FOR A VAN WITH ONLY 64,000 MILES ON IT? THIS PUTS US IN FINANCIAL HARDSHIP AND I AM SCARED IT WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320970March 19, 2010
POWER TRAIN
VAN JUST STOPPED IN THE MIDDLE OF DRIVING DOWN THE HIGHWAY. IT JUST CUT OFF. THE MECHANICS ARE SAYING THE COMPUTER WENT OUT. WE HAD TO GET A NEW TRANSMISSION NOT EVEN 6 MONTHS AFTER WE GOT THE VAN IN 2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320630March 18, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 FREESTAR TRANSMISSION FAILURE HAD ABOUT 39,000 OR 41,000 MILES ON VEHICLE HAD JUST GOTTEN INTO PASSING LANE ON HIGHWAY TO PASS TRUCK,WHEN WITHOUT AND WARNING THE TRANS JUST QUIT NO POWER TO WHEELS AT ALL, LUCKILY I WAS ABLE TO COAST INTO THE MEDIAN OF ROAD BETWEEN DIVIDED HIGHWAYS. I WANT TO REPORT BECAUSE LIKE HUNDREDS OF OTHERS I MADE NO REPORTS BECAUSE VEHICLE WAS JUST OVER THE 36,000 MILE WARRANTY SO I HAD TO JUST PAY THE BILL AND HAVE VEHICLE FIXED THERE WERE NO RECALLS ACCORDING TO REPAIR SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320792March 18, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
SUDDEN LOSS OF POWER, THE TORQUE CONVERTER FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320443March 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT APPROXIMATE SPEEDS OF 20 MPH THE VEHICLE EXHIBITED TRANSMISSION FAILURE. A PASSERBY ASSISTED WITH MOVING THE VEHICLE FROM THE HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC TEST WAS PERFORMED AND IT WAS VERIFIED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 76,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320575March 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAVE A 2004 FORD FREESTAR (BOUGHT USED IN 2006 WITH 46,000 MILES ON IT) WITH 82,426 MILES ON IT. MY WIFE CAME HOME FROM WORK ON FRIDAY NOVEMBER 9, 2007, PARKED THE VAN. WHEN SHE WENT TO LEAVE FOR WORK ON MONDAY THE 12TH THE VAN WOULDN'T MOVE. WE HAD THE TRANSMISSION POWER FLUSHED AND FLUID CHANGED AT THE DEALER AT 70,000 MILES. WE HAVEN'T HAD THE MONEY TO GET THE TRANSMISSION REPLACED SO WE HAVE A VERY EXPENSIVE, NICE LOOKING, DRIVEWAY ORNAMENT THAT WE'RE STILL MAKING PAYMENTS ON AND INSURING. FROM THE THOUSAND OF POST I'VE READ COMPLAINING ABOUT THESE TRANSMISSION FAILURES, I CAN ONLY BE THANKFUL THAT OURS FAILED IN THE DRIVEWAY AT HOME AND NOT IN THE MIDDLE OF DOWNTOWN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320048March 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I BACKED MY FORD 2005 FREESTAR VAN OUT OF MY DRIVE WHICH IS ON AN INCLINE. THE TRANSMISSION WENT WITHOUT WARNING AS I WAS BACKING UP. BARELY GOT THE VAN STOPPED BEFORE CASCADING DOWN THE HILL AT THE SIDE OF MY HOUSE. THE FORD FREESTAR WAS BOUGHT NEW IN 2005 AND HAD LESS THAN 45000 MILES ON IT. PUT IN NEW TORQUE CONVERTER AND FIXED TRANSMISSION AT AN EXPENSE OF APP. $1000.00. NOW NEW CONVERTER AND TRANSMISSION IS GOING OUT. THIS MAKES TWO TRANSMISSIONS IN THE LIFE OF THIS CAR WHICH IS ONLY 5 YEARS OLD. THIS TIME I WAS ON THE INTERSTATE WHEN THE VEHICLE STARTED TO SHAKE AND WAS HARD TO CONTROL. SHOP TELLS ME ITS THE TRANSMISSION AGAIN. AFTER RESEARCH I FIND THAT HUNDREDS OF THESE VANS HAVE TRANSMISSION PROBLEMS YET NO RECALL HAS BEEN INITIATED. FORD KNOWS OF THESE PROBLEMS YET PEOPLE CONTINUE TO BE PUT AT RISK AND ARE ENCOUNTERING GREAT EXPENSES TO FIX THESE PIECES OF JUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319221March 12, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PE09033 & EA09-016, A SUDDEN AND UNEXPECTED LOSS OF MOTIVE POWER DUE TO AN INTERNAL TRANSMISSION FAILURE IN THE SUBJECT VEHICLES. FROM WHAT I UNDERSTAND THE TRANSMISSION WAS REPLACED AROUND 50,000 MILES FOR THIS SAME REASON AND NOW IT HAS HAPPENED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319232March 12, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 20 MPH ON WET ROAD CONDITIONS, THE ENGINE STALLED WITHOUT WARNING. HE WAS ABLE TO COAST ONTO THE EMERGENCY LANE UNTIL THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT THE TECHNICIAN RECOMMENDED THAT THE VEHICLE BE INSPECTED BY AN AUTHORIZED DEALER. THE DEALER STATED THAT THE CATALYTIC CONVERTER NEEDED TO BE REPLACED AND ALSO ADVISED THE CONTACT TO REPLACE THE TRANSMISSION. THERE WERE NO REPAIRS MADE TO THE TRANSMISSION AND THE FAILURE PERSISTED. THE CURRENT MILEAGE WAS UNKNOWN AND THE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318786March 11, 2010
SERVICE BRAKES, HYDRAULIC
MY CAR IS A FORD 2005 FREESTAR. IT IS EXPERIENCING INTERMITTENT BRAKE FAILURE. THE PEDAL GOES TO THE FLOOR AND DOES NOT RESPOND EVEN IF I PUMP THE BRAKES, THEN, GOES BACK TO NORMAL. I HAVE HAD IT LOOKED AT BY FORD 2 TIMES, GOODYEAR ONE TIME AND MEINEKE ONCE AS WELL. FORD COULD NOT DUPLICATE AND SENT THE CAR AND US HOME. THEY SAID THE DO NOT "WANT TO THROW PARTS AT IT". THEY SAID THEY CHECKED THE MASTER CYLINDER, THE BOOSTER AND ALSO FOR AIR IN THE LINE, BUT ALL CHECKED OUT OKAY. I CALLED THE EXECUTIVE OFFICES OF FORD. THEY SAID THEY WOULD CALL THE DEALER, THAT WE SHOULD "LEAVE IT WITH THE DEALER" BUT THEY CANNOT HELP US WITH TRANSPORTATION. I HAVE A SON WITH A BRAIN INJURY. THIS CAR IS OUR ONLY FORM OF TRANSPORTATION. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319042March 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS DRIVING OUR 2004 FORD FREESTAR HOME WITH THE KIDS ON BOARD. WITHOUT ANY WARNINGS, SHE SUDDENLY REALIZED THAT EVEN THOUGH SHE WAS GIVING THE ENGINE GAS, THE VAN WAS UNRESPONSIVE AND WAS SIMPLY COASTING DOWN THE ROAD. UNFORTUNATELY, THERE WERE NO SIDE STREETS OR A SHOULDER TO PULL OFF ONTO, SO THE VAN EVENTUALLY CAME TO A STOP MOSTLY IN A TRAFFIC LANE. IT HAD TO BE TOWED TO A TRANSMISSION REPAIR SERVICE, WHERE IT WAS SHOWN TO HAVE A FAULTY TORQUE CONVERTER, WITH A REPAIR COSTING ABOUT $2200. UPON DOING SOME INTERNET RESEARCH, IT SEEMS THAT THIS IS A COMMON PROBLEM WITH THIS MODEL. FORTUNATELY, THE ROAD MY WIFE WAS DRIVING ON WAS NOT PARTICULARLY BUSY AT THE TIME. I CON ONLY IMAGINE WHAT MIGHT HAVE HAPPENED IF SHE WAS DRIVING ON THE FREEWAY IN HEAVIER TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318265March 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
8/09, 76000 MILES-TRANSMISSION TEMPERATURE LIGHT CAME ON AND TRANS BEGAN MAKING WHINING NOISE WHILE TOWING A TRAILER (TRAILER WEIGHT UNDER RATED CAPACITY). FORD DEALER DETERMINED TORQUE CONVERTER WAS BAD AND REPLACED TRANSMISSION UNDER WARRANTY( TRANSMISSION WAS PROVIDED BY THE AFTERMARKET EXTENDED WARRANT COMPANY BECAUSE THEY DIDN'T WANT TO PAY FOR THE TRANSMISSION FROM FORD). 3/10, 85000 MILES- TRANSMISSION BEGAN MAKING A LOUD WHINING NOISE AFTER AN 800 MILE TRIP (NO TOWING). TODAY THE FORD DEALER SAYS THE WHINING WAS THE TRANS. PUMP AND THE FLUID IS FULL OF METAL,INDICATING AN INTERNAL FAILURE, REQUIRING TRANSMISSION REPLACEMENT. THE DEALER IS HOPING THE WARRANTY COMPANY WILL JUST SEND A NEW TRANSMISSION, THIS WORK HAS NOT BEEN COMPLETED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317791March 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 2/20/2010 I WENT TO BACK OUT OF A DRIVEWAY. I PUT MY 2005 FORD FREESTAR INTO REVERSE AND IT DID NOT MOVE. THE ENGINE WAS RUNNING, THE GEAR SHIFTER WENT INTO REVERSE, BUT MY VAN DIDN'T MOVE. WHEN I PRESSED THE GAS PEDAL, MY TIRES DIDN'T SPIN TO MOVE. I HAD TO HAVE VAN TOWED BACK TO MY HOME THERE WERE NO PROBLEMS OR SIGNS OF PROBLEMS PRIOR TO THE EVENT, OR PRIOR TO THE DAY THIS HAPPENED. THERE WERE NO SOUNDS, MISSES, DASH WARNING LIGHTS, OR ANY OTHER CLUE THAT SOMETHING WAS WRONG. MY CAR WAS DRIVING FINE PRIOR TO AND UP TO THE POINT THAT I TURNED INTO THE DRIVEWAY. I AM NOW OUT OF A CAR FOR ABOUT A MONTH AS OF 3/8/2010. I HAD ANOTHER ADULT IN MY VAN, AND SHE ALSO DID NOT HEAR OR FEEL ANYTHING THAT SUGGESTED THERE WAS A PROBLEM. MY VAN JUST STOPPED, NO WARNINGS OF ANY KIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317528March 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). I HAVE A 2005 FORD FREESTAR MINIVAN, [XXX] . I WAS DRIVING IT TONIGHT AT 75 MPH ON INTERSTATE 75 IN EIGHT LANES OF TRAFFIC IN ATLANTA, GA AND THE TRANSMISSION WENT OUT COMPLETELY AND SHIFTED TO NEUTRAL WITH NO WARNING. I WAS FORCED TO TRY AND GET OVER TO THE SHOULDER AND COULD NOT. I CALLED 911 AND HAD TO BLOCK THE INTERSTATE TO MOVE MY VEHICLE OUT OF THE MIDDLE OF IT. I HAD MY SIX YEAR OLD CHILD IN THE CAR AND WE COULD HAVE BEEN BADLY INJURED OR KILLED. I READ ON POSTING BOARDS ON THE INTERNET THAT SEVERAL OTHER PEOPLE ARE HAVING THE SAME PROBLEM WITH THEIR FORD FREESTAR. I PLAN ON CALLING FORD ALSO. I AM VERY ANGRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317235March 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION FAILURE AT 63,000 MILES NO WARNING -- TRANSMISSION WOULD NOT ENGAGE - VAN WAS IN MOTION - THANK GOD I WAS NOT ON A HIGHWAY AND WAS ABLE TO COAST TO THE SIDE OF THE ROAD. REVIEWING ALL THE COMPLAINTS THIS IS A HUGE SAFETY ISSUE -- SOMEONE NEEDS TO ADDRESS THIS BEFORE SOMEONE IS KILLED BECAUSE OF THE DEFECTIVE TRANSMISSIONS IN THESE VEHICLES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317266March 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS DRIVING OUR 2005 FORD FREESTAR WITH SIX KIDS IN THE VAN TO SCHOOL THIS MORNING, ALL OF SUDDEN, THE TRANSMISSION WAS DEAD ON I-95 OF JACKSONVILLE, FL, THE LOST OF TRANSMISSION CAME SO SUDDENLY IN I-95 WITHOUT ANY EARLIER INDICATIONS, SHE FINALLY CRUISE IT TO THE LEFT SHOULD OF I-95 AND WITH THE HELP OF TWO POLICE OFFICERS AND ONE ROAD RANGER, ALL THE PASSENGERS GOT TRANSFERRED TO A SAFE PLACE. THE VAN WAS TOWED TO A REPAIR SHOP WHERE WE WERE TOLD THE TRANSMISSION NEEDS TO BE CHANGED AT COST OF AT LEAST MORE THAN $2000.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316398March 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE DRIVING NORMALLY, SPEEDS UP TO 60MPH. STOPPED AT TRAFFIC SIGNAL. AT GREEN, BEGAN TO ACCELERATE -- VEHICLE REACHES ALMOST 30MPH WHEN THE ENGINE REVS AND THE VEHICLE CEASES TO ENGAGE IN A FORWARD MOTION. THE VEHICLE WAS ABLE TO COAST ONTO THE SHOULDER AND BARELY INTO A PARKING LOT. NO SIGN OF PROBLEM, NOTHING TO INDICATE THE VEHICLE WOULD CEASE MOVING. TOWED TO FORD REPAIR. RESULT WAS A COMPLETE REBUILD OF THE TRANSMISSION. THOUGH NO ONE WAS HURT (AMAZING FOR END-OF-DAY RUSH TRAFFIC) IT MIGHT HAVE BEEN QUITE THE OPPOSITE AS THE NEXT DAY I WAS TO TRAVEL ON MAJOR HIGHWAYS. I AM STILL SHUDDERING AT THE IDEA THIS COULD HAPPEN AT ANYTIME WITHOUT ANY WARNING - PERHAPS WITH MY 4 CHILDREN IN THE CAR WHILE PASSING A SEMI-TRUCK ON THE HIGHWAY. AS IT IS, WE ARE WITHOUT OUR FAMILY VEHICLE. AT THIS TIME IT APPEARS WE WILL BE WITHOUT THE VEHICLE FOR PERHAPS 2 - 3 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316430March 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WITHOUT WARNING, OUR 2004 FORD FREESTAR LOST ALL FORWARD AND REVERSE POWER IN RUSH-HOUR TRAFFIC. I WAS TRAVELING ABOUT 25 MPH WHEN ENGINE SEEMED TO SURGE. COASTED TO A STOP AND TRIED ALL GEARS. NOTHING. MECHANIC SAYS TORQUE CONVERTER SPUN ITSELF LOOSE INSIDE TRANSMISSION; QUOTED A REPAIR PRICE OF $2,100. ALSO CALLED IT THE FREESTAR'S ACHILLES HEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar