Ford Freestar Complaints

2,533 consumer complaints on file.

#10386253March 2, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY 2005 FORD FREESTAR NEW AND WITH 72,082 MILES I HAD TO HAVE THE TORQUE CONVERTER, BANNER KIT, HARDENED PUMP SHAFT WITH PUMP GEARS REPLACED. WE WERE ACCELERATING FROM A STOP AND FELT A THUMP LIKE WE HAD RUN OVER SOMETHING. PRIOR TO THAT THE VAN WOULD SHAKE AT 30 TO 40 MILES PER HOUR. THE COST OF THE REPAIRS WERE $14450. THE REPAIR SHOP STATED THAT THE TRANSMISSIONS IN THE FREESTAR'S ARE NOT BUILT FOR VAN'S. 72000 MILES IS TO LOW FOR SOMETHING LIKE THE TRANSMISSION TO HAVE TO BE REPAIR. THIS IS A MAJOR PROBLEM AND NEEDS TO BE ADDRESSED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386041March 1, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
APRIL 2008. DRIVING HOME FROM SISTERS WEDDING IN CANADA TO NORTH CAROLINA. TORQUE CONVERTER CAME APART AND DAMAGED THE TRANSMISSION, (97000 MILES). NEW TRANSMISSION INSTALL AT AAMCO IN MANCHESTER, CT. 65000 MILES LATER (NOVEMBER 2011) THAT TRANSMISSION FAILS. HAD IT CHECKED OUT AND WATER WAS GETTING INTO THE TRANSMISSION. NO VISIBLE SIGNS AS TO HOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386091March 1, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREE STAR. THE CONTACT STATED THAT THE TRANSMISSION FAILED AND WAS REPLACED WITH A REBUILT TRANSMISSION. WITHIN 18 MONTHS, THE REBUILT TRANSMISSION FAILED. THE VEHICLE WAS NOT REPAIRED AND NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED IN REGARDS TO THE FAILURE. THE FAILURE MILEAGE WAS 88,109. UPDATED 04/08/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386110March 1, 2011
VISIBILITY:GLASS, SIDE/REAR
I WAS DRIVING DOWN THE STREET WHEN ALL OF A SUDDEN I HEARD A VERY LOUD NOISE LIKE A GUN SHOT. MY FORD FREESTAR VAN BACK WINDOW EXPLODED WHILE I HAD CHILDREN IN THE BACK SEAT. THEY COULD HAVE BEEN CUT UP OR KILLED SITTING BACK THERE. IT WAS A SCARY SITUATION AND I WOULD LOVE IT IF THIS COMPLAINT COULD GET TO THE FORD CORP. THEY SHOULD RECALL THESE VANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384715February 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE ACCELERATING FROM A STOP LIGHT AT APPROXIMATELY 5 MPH THE CONTACT HEARD A CLANGING NOISE IN THE FRONT END OF THE VEHICLE AND THEN IT STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE SPLINE WAS STRIPPED AND THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 82,576 AND THE CURRENT MILEAGE WAS 86,000. UPDATED 03/24/11*LJ THE DEALER FOUND THE TRANSMISSION PUMP SHAFT STRIPPED OUT OF PLACE. UPDATED 05/05/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384805February 28, 2011
ENGINE AND ENGINE COOLING
TL-THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN DRIVING IN INCLEMENT WEATHER THE WATER ENTERS INTO THE ELECTRIACL SYSTEM AND STALLS THE VEHICLE. THIS FAILURE HAS OCCURRED ON 7 DIFFERENT OCCASIONS. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY WOULD GET THE WATER OUT AND BLOW DRY THE WET AREA. THEY ALSO ADVISED HER THAT THERE WAS NO OTHER SOLUTION. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE AND ARE NOT AWARE OF THIS OCCURRING IN OTHER VEHICLES. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE. TB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384849February 28, 2011
POWER TRAIN:DRIVELINE
THE TRANSMISSION FAILED WITHOUT WARNING 200FT.BEFORE RAILROAD CROSSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384848February 28, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING TO WORK THE TRANSMISSION IN 2004 FREESTAR WITH ONLY 78,000 MILES CATASTROPHICALLY FAILED WITHOUT ANY WARNING, STRANDING THE VEHICLE IN THE SOUTHBOUND LANE OF TRAFFIC ON A RURAL HIGHWAY CREATING TRAFFIC HAZARDS FOR MYSELF AND OTHER MOTORISTS. THE VEHICLE HAD TO BE TOWED TO A PRIVATE TRANSMISSION REPAIR SHOP FOR REPLACEMENT OF FAILED TRANSMISSION COMPONENTS AND A COMPLETE TRANSMISSION REBUILD. THE LOCAL FORD DEALER COULD NOT ACCOMMODATE REPAIRS BECAUSE THEY DID NOT HAVE THE NECESSARY PARTS AVAILABLE DUE TO "NATIONAL BACKORDER" OF THE PARTS. SEVERAL PHONE CALLS TO TRANSMISSION SHOPS AND A GOOGLE SEARCH REVEALED THAT THE 2004-7 FORD FREESTARS ARE WELL KNOWN FOR" SUDDEN CATASTROPHIC FAILURES" DUE TO INFERIOR TORQUE CONVERTERS, INPUT SHAFTS AND PUMPS. THIS IS CLEARLY A DESIGN DEFECT SINCE MOST AUTOMOBILES AND VANS IN THIS CLASS DO NOT HAVE HISTORIES OF LARGE NUMBERS OF SUDDEN FAILURES, ESPECIALLY AT SUCH LOW MILES. FORD NEEDS TO ACCEPT THIS DESIGN FLAW AND HONOR RECALL REPAIRS TO CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384638February 27, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
FIRST AND FOREMOST I AM A MOTHER OF THREE AND USE MY VAN DAILY TAKING MY DAUGHTER TO SCHOOL. THIS IS MY SECOND TIME HAVING TO REPORT TRANSMISSION FAILURE THE FIRST BEING IN JUNE/2010 WE WAS DRIVING AND WITHOUT ANY WARNING THE VAN'S TRANSMISSION WENT OUT WE HAD IT FIXED IN JULY 19 2010. THEN AGAIN 2/26/2011 I WAS DRIVING ABOUT THIRTY MILES FROM MY HOME TO VISIT MY BROTHER IN THE HOSPITAL I HAD GOT WORD HE WAS NOT DOING WELL FROM SURGERY AND I DID NOT MAKE IT I HEARD A NOISE AND FELT A SURGE SO I PULLED OFF INTO A PARKING LOT AND CALLED MY FATHER THAT WAS AT THE HOSPITAL TO COME AND PICK MY DAUGHTER AND ME UP. HE CHECKED EVERYTHING UNDER THE HOOD AND DID NOT SEE A PROBLEM. MY HUSBAND SHOWED UP A FEW HOURS LATER IN WHICH HE HEARD A NOISE IN THE TRANSMISSION WHEN HE WENT TO PUT IN GEAR IT STARTED ROLLING THERE WAS NOTHING IT HAD DONE WENT OUT. SO WE CALLED THE WRECKER MAN TO COME GET IT WE HAD DONE SPENT $45.00,$50.00 AND NOW THIS COST $90.00 ON TOW BILLS. I WILL NOT KNOW UNTIL LATER THIS WEEK WHAT WENT OUT. I GOT ON THE INTERNET LAST NIGHT AND DAY AFTER DAY SOMEONE IS REPORTING THIS SAME PROBLEM HERE WE ARE. IN LESS THAN A YEAR OURS HAS WENT OUT TWICE WHAT WILL IT TAKE BEFORE FORD DOES SOMETHING TO FIX THIS LOSING A FAMILY MEMBER OR A WHOLE FAMILY. WE STILL OWE ON OUR VAN AND WITH THE ECONOMY WAS HOPING TO PAY IT OFF AND ENJOY LIFE WITHOUT PAYMENTS FOR A WHILE BUT WHO KNOWS.I DO NOT FEEL SAFE EVEN GETTING IN THIS VEHICLE I JUST FEEL IT WILL TAKE A DEATH BEFORE FORD WISES UP AND DOES SOMETHING THIS IS SO SAD I REPORTED MY PROBLEM IN JUNE OF LAST YEAR HOPING TO GET SOMETHING DONE AND NOW HERE WE ARE AGAIN 8 MONTHS LATER WITH REPORTS COMING IN EVERYDAY AND NOTHING IS BEING DONE. I AM CONTACTING OTHER MEDIA TO TRY AND GET WORD OF THIS UNLIKE TOYOTA TRYING TO SAY THIS OR THAT THERE IS TOO MUCH INFORMATION ABOUT THESE FORD FREESTAR TRANSMISSIONS REPORTS PAGE AFTER PAGE WHEN YOU PUT 2005 FORD FREESTAR IN THE SEARCH. SO WHY HASN'T SOMETHING BEING DONE BEFORE IT IS TOO LATE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10385528February 26, 2011
UNKNOWN OR OTHER
AS WE WERE ON A FAMILY VACATION CROSSING WISCONSIN ON INTERSTATE 94 GOING 65 MPH WITH THE CRUISE CONTROL SET, THE CAR STARTED T REV VERY HIGH AND WE LOST ALL POWER. THE ENGINE RAN FINE AND WE WERE ABLE TO BRAKE AND STEER, BUT HAD NO FORWARD OR BACKWARD GEARS. WE HAD TO INTERRUPT OUR TRIP, HAVE THE STATE TROOPER GIVE MY WIFE AND KIDS A RIDE TO THE NEXT TOWN, AND HAVE THE CARE TOWED TO THE NEAREST FORD DEALERSHIP. IT COST $1250 AND TOOK TEN DAYS TO FIX THE TORQUE CONVERTER WHICH HAD ALSO DAMAGED THE ROD THAT GOES TO IT. FORTUNATELY IT DID NOT MELT THE TRANSMISSION )OR SO THEY TOLD ME).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384593February 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WAS TRAVELING IN THE VEHICLE AND ALL OF A SUDDEN LOST ALL POWER TO THE TRANSMISSION. WAS VERY CONCERNING AS IT OCCURRED IN TRAFFIC AT HIGHWAY SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384612February 26, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR TRANSMISSION FAILURE. FORD SERVICE MANAGER STATED A SUBSTANCE -APPEARS TO BE WATER-ENTER THROUGH TRANSAXLE VENT. VENT IS SUPPOSE TO BE COVER BY A COWL GRILLE PANEL. LOSS OF POWER WHILE DRIVING AND UNABLE TO SHIFT INTO ANY GEAR, ALTHOUGH ENGINE RUNNING. TRANSAXLE LIGHT CAME ON BACK IN JUNE 2010 TAKEN TO BANGOR, ME FORD, TRANSMISSION DRAINED, FLUSHED WITH BG FLUSH MACHINE AND REFILLED. FEB 17, 2011 TRANSAXLE LIGHT AGAIN CAME ON .WAS ABLE TO GET SAFELY BACK INTO DRIVEWAY WHEN ALL TRANSMISSION POWER LOSS. UNABLE TO SHIFT INTO ANY GEAR. TOWED TO FORD DEALERSHIP AGAIN IN NY WHERE I LIVE. AFTER TRANNY TORN DOWN ($450.00) FORD SERVICE MANAGER STATED A SUBSTANCE -APPEARS TO BE WATER-ENTER THROUGH TRANSAXLE VENT. VENT IS SUPPOSE TO BE COVER BY A COWL GRILLE PANEL. FOUND TSB06-04-10 REPORT THAT IDENTIFIED THAT WATER MAY LEAKE INTO PCM AND OR TRANSAXLE VENT IF THE PCM CONNECTOR COVER IS NOT PROPERLY SEATED AND ALLOWS WATER TO LEAK INTO THESE TWO AREAS. IN NOV.2006, I INCURRED A FAILURE OF THE PCM . THREE SCARY LOSS OF POWER ON A MAJOR HIGHWAY AND THREE ATTEMPTS TO FIX THE PROBLEM BEFORE FORD HOTLINE CONTACTED BY TECHNICIAN AND TSB BULLETIN USED TO INSTALL NEW PCM AND INSTALL COWL PANEL FIX DESCRIBED. THIS PANELS SEAL MAY HAVE FAILED ALLOWING WATER TO ENTER THE TRANSAXLE'S VENT. FORD'S CONSUMER'S 800 LINE REFUSED TO HELP AND DENIED ANY RESPONSIBILITY FOR REPAIRS AS DID MY WARRANTY COMPANY. THEY SAID THAT WATER INTRUSION ISN'T COVERED. FORD NEEDS TO RECALL THESE VEHICLES AS THERE IS A LARGE NUMBER OF COMPLAINTS (MANY THAT COULD HAVE ENDED IN TRAGEDY ON HIGHWAYS. ANY NUMBER OF GOOGLE SEARCHES WILL SHOW HUNDREDS OF COMPLAINTS. PLEASE NHTSA HELP US GET THESE VEHICLES RECALLED. REMEMBER THE DENIALS BY TOYOTA. THEY ARE PAYING FOR THAT FATAL ACCIDENT THAT KILLED A FAMILY OF 4. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384549February 25, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2006 FORD FREESTAR, TRANSMISSION GONE WITHOUT WARN OR NOISE. JUST QUIET STOP WORKING DURING DRIVING. UNREASONABLE! THE WEATHER WAS SNOWSTORM. I AM NOT HAPPY AFTER HAVE BEEN WITH FORD FOR 30 YEARS. FORD SHOULD TAKE RESPONSIBLE THE PROBLEM. PLEASE HELP US OR I WILL NOT BUY ANOTHER FORD. THANKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384272February 24, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2005 FORD FREESTAR . THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT HAD BEEN ILLUMINATED ON THE INSTRUMENTAL PANEL SINCE DECEMBER 2010. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HER THAT SHE NEEDED TO REPLACE THE CLOCK SPRING. THE VEHICLE HAD NOT BEEN REPAIRED AS THE PART WAS UNAVAILABLE AND THE DEALER ADVISED HER TO NOT DRIVE THE VEHICLE BECAUSE THE AIR BAGS WOULD NOT DEPLOY IN THE EVENT OF A CRASH. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000. UPDATED 03/24/11*LJ UPDATED 04/22/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384389February 24, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WE HAD OUR 2006 FORD FREESTAR TRANSMISSION REPLACED BACK IN LATE 2009 DUE TO WATER GETTING INTO THE TRANSMISSION. ON FEB 21, WE BROUGHT IT BACK IN TO FIND THAT OUR TRANSMISSION HAS YET AGAIN GOT WATER IN IT!!! WE ARE LUCKY THAT THIS FALLS UNDER THE POWER TRAIN WARRANTY, BUT WHAT IS GOING TO HAPPEN NEXT YEAR WHEN WE ARE BOUND TO ENCOUNTER THIS PROBLEM AGAIN. FORD TELLS US THAT WE WILL HAVE TO PAY FOR IT OURSELVES. THIS IS BS SEEING AS THIS IS A RECURRING PROBLEM THAT THEY HAVE YET CORRECTED. IF YOU INITIATE A COMPLAINT ABOUT A VEHICLE DURING YOUR WARRANTY TIMELINE AND THEY CANNOT REMEDY THE PROBLEM, EVEN AFTER THE WARRANTY IS UP, THEN IT SHOULD BE ON FORD TO CORRECT IT. TELL ME, WHEN DO THESE MOTOR COMPANIES HAVE TO TAKE OWNERSHIP FOR THEIR SHORT COMINGS? WHEN MY IPOD KEPT HAVING ISSUES, I DID NOT HAVE TO KEEP PAYING TO GET THE ISSUE FIXED, I RECEIVED A BRAND NEW IPOD!!! MOTOR COMPANIES SHOULD HAVE STRICTER RULES TO FOLLOW SEEING AS WE ARE PUTTING LIVES AT STAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384125February 23, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2005 FORD FREESTAR VAN TO WORK. MY TRIP TO WORK WAS JUST LIKE ANY OTHER DAY. NO PROBLEMS AND WORRY FREE. I WAS AT WORK PULLING INTO MY PARKING PLACE AND IT WAS JUST LIKE SOMEONE HAD PUT THE VEHICLE IN NEUTRAL. THE VEHICLE WILL NOT MOVE IN ANY GEAR, OR IN ANY DIRECTION. THIS HAS BEEN AN ISSUE FOR MANY PEOPLE NOW INCLUDING MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384171February 23, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING UPHILL APPROXIMATELY 45 MPH, THE VEHICLE BECAME RESISTANT TO THE CONTACTS ATTEMPTS TO ACCELERATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THEY CONTACT WAS INFORMED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THE TORQUE CONVERTER WAS REPLACED. APPROXIMATELY SIX MONTHS LATER, THE FAILURE RECURRED WHILE THE CONTACT WAS ATTEMPTING TO ACCELERATE FROM A TRAFFIC STOP. AS THE VEHICLE BEGAN TO INCREASE IN SPEED TO 25 MPH, IT THEN STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE AND WAS NOT EXAMINED FOR THE CAUSE OF FAILURE OR REPAIRED. THE FAILURE MILEAGE WAS 78,000 AND THE CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10385008February 23, 2011
POWER TRAIN
I WAS TRYING TO GET INTO A FREEWAY FROM A RAMP, BUT THE VEHICLE WILL NOT SPEED UP; THE TRANSMISSION JUST HESITATED, INSTEAD, A WRENCH LIGHT CAME UP ON THE INSTRUMENT PANEL. I TOOK IT TO A DEALER AND I WAS TOLD THAT THE TRANSMISSION VALVE BODY AND TORQUE CONVERTER NEEDED TO BE REPLACED (ON A VEHICLE WITH JUST 42,604 MILES)! IT COST ME $2,003.76. I READ ONLINE THAT SEVERAL OWNERS WERE HAVING SIMILAR TRANSMISSION PROBLEMS. I WROTE TO FORD MOTOR COMPANY CUSTOMER RELATIONSHIP MANAGER, BUT THEY FAILED TO REIMBURSE ME FOR THIS APPARENT DEFECT OR EVEN ACKNOWLEDGE THE APPARENTLY WIDESPREAD PROBLEM WITH THEIR VEHICLE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383934February 22, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2006 FORD FREESTAR. APPROXIMATELY THIRTY SECONDS AFTER STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE CLOCK SPRING WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED BECAUSE THE NECESSARY PARTS WERE ON A NATIONAL BACK ORDER. THE FAILURE MILEAGE WAS 65,100 AND THE CURRENT MILEAGE WAS 65,913. UPDATED 03/10/11 *BF UPDATED 1/4/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383960February 22, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREE STAR. THE CONTACT NOTICED THAT THE GEAR SHIFT SELECTOR WOULD NOT MOVE INTO ANY GEAR. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS AWAITING A RESPONSE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THEY WILL SEND A LETTER TO THE LOCAL DEALER ON THE CONTACT'S BEHALF. THE CURRENT AND FAILURE MILEAGES WERE 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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