Ford Focus Complaints

22,326 consumer complaints on file.

#10070852January 15, 2004
SERVICE BRAKES, HYDRAULIC
HAD I KNOWN ABOUT THE EXCESSIVE BRAKE DUST THAT COATS ON THE WHEELS,ESPECIALLY THE FRONT WHEELS,I NEVER WOULD HAVE BOUGHT THIS CAR.IN ORDER FOR THIS CAR TO LOOK DECENT I HAVE TO GET ON THE GROUND ON MY HANDS AND KNEES USING A SOLVENT AND WATER ALONG WITH A LOT OF ELBOW GREASE AND A BRUSH AND SPONGE AND LITERALLY CLEAN THESE WHEELS AT LEAST ONCE A WEEK.A SIMPLE DRIVE THROUGH A CAR WASH WILL NOT CLEAN THIS BRAKE DUST ADEQUATELY.I HAVE CALLED FORD THREE TIMES IN THE LAST FEW YEARS COMPLAINING THAT THIS IS A MANUFACTURING DEFECT AND OF COURSE THEY DENY IT!THE LAST CALL I MADE A CONSUMER REP FROM FORD READ FROM A BULLETIN THAT THEY PUT OUT INSTRUCTING OWNERS AS TO HOW TO CLEAN OFF THE BRAKE DUST.IF THERE WAS NOT A DEFECT WHY ARE THEY PUTTING IT IN BLACK AND WHITE TO BE READ? I AM DISGUSTED WITH THEIR ATTITUDE AND WOULD LIKE TO RETURN THE CAR TO THE DEALERSHIP BUT FEEL FRUSTRATED THAT THEY WILL ONLY "LAUGH"AT ME.ANY ADVICE?I WILL GLADLY TAKE PART IN ANY CLASS ACTION THAT YOU MIGHT HAVE KNOWLEDGE OF???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070888January 15, 2004
UNKNOWN OR OTHER, POWER TRAIN, ENGINE AND ENGINE COOLING
AT 148 MILES TOLD FORD THERE WAS A PROBLEM WITH TRANS, DID NOT BELIEVE ROAD TESTED FRO 2 MILES AND HAD CAR FOR DAY AND A HALF. SAID THEY DESIGNED TRANS TO SLIP. I CONTINUED TO DRIVE IT IN THAT CONDITION AND REPEATEDLY CALLED CUSTOMER SERVICE BACK AND QUESTIONED DEALERS ABOUT SLIP AND THEY SAID IT WAS DESIGNED THAT WAY. TO SAY THE LEAST TRANS REPLACED. TRIM AND OTHER ITEMS FALLING OFF CAR AND FROD WOULD NOT REPLACE. MORE BRAKE JOBS THAN YOU CAN SHAKE A STICK AT. JUST GOT DONE PUTTING 600.00 INTO IT WHEN ENGINE THREW ROD AND NOW HAS TO BE REPLACED FOR A COST OF 3,700.00. FORD MADE A BAD CAR ND THEY KNOW IT , BUT WILL LEAVE US FOCUS OWNERS OUT TO HANG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070924January 15, 2004
UNKNOWN OR OTHER
THE FORD FOCUS WE PURCHASED HAS BEEN IN THE SHOP NOW FOUR TIMES FOR THE SAME PART TO BE REPLACED. THE IGNITION/KEY PROBLEM HAS BECOME AN ISSUE AS THE LAST HEAD MECHANIC STATED TO MY HUSBAND FORD WOULD NO LONGER REPLACE THE PART BECAUSE IT IS NOT UNDER THE INITIAL WARRANTY. WE DISAGREE BECAUSE IT IS A FORD DEFECTIVE PART THAT THEY PUT IN NEW AND HAS FAILED NOW FOUR TIMES. I JUST GOT OFF THE PHONE WITH THE REPAIR "ADVISOR" OF THE DEALERSHIP WHERE WE HAD THE WORK DONE FOR THE PAST THREE REPAIRS. THE FOLLOWING REPAIRS HAVE OCCURRED: AUGUST 02 INSTALLED NEW LOCK CYLINDER AND REKEYED APRIL 03 INSTALLED NEW TUMBLER SEPTEMBER 03 REPLACE KEY SWITCH THE ABOVE DETAILS I HAVE TAKEN FROM THE INVOICE COPIES THAT I HAVE. HE EXPLAINED THE TOTAL COST INCLUDING TOWING AMOUNTS TO APPROXIMATELY $300.00. NOW LOOKING AT THESE REPAIRS, ALTHOUGH THE SAME PROBLEM WITH THE KEY/IGNITION OCCURS, IT SEEMS THEY ARE REPLACING DIFFERENT PARTS. HE IS CONFIDENT THAT THIS PROBLEM HAS BEEN FIXED AND SHOULD NOT REOCCUR....I HOPE HE IS RIGHT! THEY HAVE PAID THE TOTAL COSTS OF THESE REPAIRS AND HAVE ALSO PAID FOR TOWING OF THE VEHICLE. I AM CONCERNED THAT IF THIS OCCURS AGAIN, HE STATED THEY WILL BE UNABLE TO PAY FOR THE REPAIR AS THEY HAVE DONE ALL THEY COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071020January 15, 2004
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
I BOUGHT MY FOCUS USED, IT HAD 38,000 MILES, ON A TRIP THE ENGINE BEGAN TO ACT UP. IT WAS REVVING ALL THE WAY UP BUT WOULD NOT GO ABOVE 40 MPH. AFTER CALLING A TOW TRUCK THE CHECK ENGINE LIGHT CAME ON, THE DEALERSHIP THAT I TOOK IT TO HAD IT FOR OVER A WEEK AND HAD DIFFICULTY LOCATING THE PROBLEM. IT STARTED AND DROVE JUST FINE FOR THEM. I HAD THE FUEL PUMP AND FILTER REPLACED, AS WELL AS THE FUEL SYSTEM FLUSHED. WHILE IT WAS THERE THEY PERFORMED RECALL WORK ON MY BATTERY CABLE ROUTING, AND MY ONE OF MY ENGINE CONTROL ARM BOLTS. EVERYTHING WAS FINE FOR A FEW MONTHS, THEN I HAD A TIRE THROW TREAD, THE FRONT PASSENGER SIDE. 1 WEEK LATER IT WAS BACK TO GET THE OTHER TIRE REPLACED BECAUSE IT HAD A BUBBLE IN IT, AFTER LEARNING THAT I GOT THE REST OF THE TIRES REPLACED. A FEW WEEKS AGO MY BRAKES STARTED SQUELING, I HAD THE PADS CHECKED THEY WERE FINE, AFTER THEY KEPT MAKING NOISE I INSISTED THAT THEY WERE CHANGED. AFTER DRIVING ABOUT 100 MILES I STARTED HEARING A SPINNING THUMP. THAT BECAME VERY LOUD. BACK INTO THE SHOP, THEY REPLACED A BRAKE CALIPER, AND ALSO I HAD TO GET YET ANOTHER FUEL FILTER, IT WAS BEGINING TO BECOME RESTRICTED, AGAIN. THE BRAKE PROBLEM EVEN THOUGH IT HAD BEEN DOING IT FOR A WHILE SINCE I DID NOT HAVE A FORD DEALERSHIP DO IT WAS NOT COVERED UNDER MY WARRANTY, AND I AM SURE THAT SOMETHING ELSE WILL GO WRONG. YAY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071036January 15, 2004
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, EQUIPMENT
ON OCTOBER 10TH 2003 I WAS DRIVING IN THE FORD FOCUS 2000 WAGON FROM NEW YORK CITY TO CLEVELAND, OH, ABOUT 500 MILES. IT DROVE WELL FOR ABOUT 300 MILES, BUT STARTED TO CHOKE AND SPUTTER ON HILLS, LIKE IT WAS ABOUT TO STALL. I WAS HOPING I WOULD MAKE IT TO CLEVELAND FOR REPAIRS, BUT IT STALLED OUT ON ME GOING 65 MILES AN HOUR 60 MILES OUTSIDE OF CLEVELAND. I WAS ABLE TO RESTART, AND LIMPED INTO THE NEAREST TOWN AND FOUND A FORD DEALER IN ASHTABULA OH. HE SAID IT WAS THE FUEL FILTER AND REPAIRED IT. IT DROVE FINE FOR THE REST OF JOURNEY INTO CLEVELAND. BUT I THEN HEADED TO NEW YORK CITY A FEW DAYS LATER, AND AGAIN AFTER 200 MILES, IT STARTED SPUTTERING ON HILLS. THEN OUTSIDE OF BINGHAMTON, NY IT STALLED AGAIN. I AGAIN RESTARTED, AND TERRIFIED OF A FATAL ACCIDENT, I CALLED FOR ROAD SIDE ASSISTANCE FROM VERIZON WIRELESS. THEY GOT A TOW TRUCK TO GET ME TO A GARAGE, BUT THEY WERE CLOSED. THE NEXT MORNING, I WAITED FOR THEM TO DIAGNOSE THE PROBLEM AND REPAIR THE CAR, BUT THEY WERE UNABLE TO REPLICATE THE STALLING PROBLEM. I DROVE THE REST OF THE WAY INTO NEW YORK CITY TERRIFIED, AND ALMOST STALLED OUT AT THE FOOT FO THE GEORGE WASHINGTON BRIDGE. IT WAS AFTER 5:00 PM SO THE DEALERSHIP WAS CLOSED THAT I BOUGHT THE CAR FROM. SO I AM PLANNING TO HAVE THEM LOOK AT IT. BUT THEY SAID THAT UNLESS THEY CAN SEE THE PROBLEM, THEY CAN'T FIX IT. I ALSO CALLED FORD AND THEY SAID THEY NEVER HEARD OF THIS PROBLEM. WHICH I LATER FOUND OUT IS A MAJOR PROBLEM WITH THIS CAR, AND THERE IS AN ACTIVE INVESTIGATION UNDERWAY AT NHTSA. I AM HOPING TO GET BY UNDER THE LEMON LAW IN NY, BUT FEAR THAT THE DEALERSHIP WILL CLAIM THERE ARE NO PROBLEMS WITH MY CAR. THANK YOU FOR LISTENING TO MY COMPLAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071074January 15, 2004
SERVICE BRAKES, HYDRAULIC, STEERING, EXTERIOR LIGHTING, UNKNOWN OR OTHER
FIRST ONE: IGNITION LOCKED. ONE NIGHT AFTER CLASSES, I WENT TO START MY CAR AND THE KEY WOULD NOT GO INTO OR TURN THE IGNITION LOCK. I CALLED MY FORD WARRANTY AND THEY SENT A TOW TRUCK. THE TOW TRUCK DRIVER INFORMED ME THAT HE IS FAMILIAR WITH THE PROBLEM ON THE FORD FOCUS, AS HE HAD HAD MANY CALLS TO PICK UP CARS WITH THE SAME PROBLEM. SECOND ONE: AFTER RETURNING HOME FROM DRIVING TO THE STORE ONE SATURDAY, I PARKED AS USUAL AND TRIED TO PULL UP MY HAND BRAKE WHICH WOULD NOT GO UP OR LOCK INTO PLACE. I THEN NOTICED THAT THE LITTLE BUTTON YOU PUSH IN THE RELEASE THE HANDBRAKE WAS LOCATED ALL THE WAY INTO THE ASSEMBLY NOT ALLOW IT TO LOCK. I PLAN ON TAKING MY CAR IN NOVEMBER TO BE REPAIRED. MY FORD WARRANTY WILL COVER IT SINCE ITS A FEW THOUSAND MILES UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071077January 15, 2004
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
THE SAME AS EVEYONE ELSE. THE VEHICLE IS STALLING AT UNPREDICTABLE TIMES DUE TO FUEL DELIVERY SYSTEM/FUEL PUMP. I AM A ASE CERTIFIED MECHANIC. I TALKED TO FORD, THEN I CALLED THE LOCAL DEALER. THEY TOLD ME, AS THEY HAVE IN THE PAST IT'S A FUEL PUMP ISSUE. THEY WOULD HAVE TO CHARGE ME 75 BUCKS TO CHECK IT OUT (BECAUSE ACCORDING TO FORD, IT HAS TO BE DONE BY THEM REGARDLESS OF MY QUALIFICATIONS) THEN IF IT'S NOT HAVING THE PERFORMANCE PROBLEM AT THE TIME THEY WOULD NOT BE ABLE TO VERIFY IT'S THE FUEL PUMP. SINCE IT'S INTERMITTENT I CHOSE TO PULL THE TANK AND INVESTIGATE MY SELF. I AGREE "KINDA" THAT IT'S A FUEL PUMP ISSUE. THE REASON I SAY THIS IS BECAUSE I PULLED THE TANK TONIGHT, DISASSEMBLED THE PUMP/SENDING UNIT ASSEMBLY AND FOUND A LARGE AMOUNT OF SEDIMENT IN THE BASE AND AROUND THE SIDES OF THE BODY THE PUMP SITS IN. ADDITIONALLY THE SCREEN/SOCK ON THE INLET SIDE OF THE PUMP MOTOR WAS ALMOST COMPLETELY CLOGGED WITH THE STUFF,. THE TANK ITSELF HAD A LIGHT FILM OF THE BROWN STUFF WHICH EASILY IS WIPED WITH A CLEAN RAG. LOOKING AT THE GUNK, IT WOULD SEEM TO ME TO BE VERY BAD GAS, BUT WHY JUST THE FOCUS. I PUT THE SAME STUFF IN BOTH MY OTHER TWO VEHICLES AND NO PROBLEMS. I CAN'T ANALYZE THE STUFF TO DETERMINE WHAT IT IS FOR SURE BUT CAN ASSURE YOU IT'S ONLY A MATTER OF TIME BEFORE IT CAUSED ENOUGH CAVITATION FOR THE PUMP TO HEAT UP BURN OUT. I DID NOT SEE EVIDENCE OF ANY GASKETS OR ANYTHING ELSE INTERNAL ATTACHED TO THE TANK GOING BAD, BUT SINCE I USE THE SAME FUEL ELSE WERE W/O PROBLEMS IT ALMOST HAS TO BE A SITUATION LIKE A SEALS/SEALANT DETERIORATING AND PRODUCING THE NASTY STUFF. I PLAN ON SAVING $250 AND CLEAN IT ALL AND SEE IF THINGS IMPROVE. THE PUMP IS ONLY AVAILABLE FROM FORD (INTERESTING). FORD NEEDS TO DO SOMTHING ABOUT THIS BEFORE THEY ALLOW SOMONE TO GET KILLED OUT THERE ON THE HIWAY. I JUST PURCHASED THIS VEHICLE USED A MONTH AGO FOR MY 15 YEAR OLD DAUGHTER. I SHOULD HAVE DONE BETTER RESEARCH FIRST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071078January 15, 2004
SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE, STEERING
FUEL SYSTEM-STALL OUT AT FREEWAY SPEEDS-AND AT ANY LONG RIGHT HAND TURNS-CONTACTED DEALER/OUT OF WARRANTY,TO MANY MILES TO CONSIDER. BRAKES-ROTORS AND PADS WORN OUT AT 24,000MILES-DEALER STATED MAINTENANCE ISSUE,NORMAL FOR THE FORD FOCUS- THEY DIRECTED ME TO CALL FORD MOTOR CO.TO COMPLAIN...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071080January 15, 2004
ELECTRICAL SYSTEM:12V/24V/48V BATTERY, EQUIPMENT, POWER TRAIN, ENGINE AND ENGINE COOLING, STRUCTURE, TIRES, UNKNOWN OR OTHER, VISIBILITY, SERVICE BRAKES, HYDRAULIC, FUEL SYSTEM, GASOLINE, EXTERIOR LIGHTING
THERE IS A LINE THAT WENT STRAIGHT INTO THE ENGINE'S INTAKE THAT HAS BEEN LEAKING FLUID SINCE 2,000 MILES AND WAS INSPECTED BY DELER WHO TOLD TO ME THAT IT WAS NOTHING. BUT THE ENGINE CASE SHOULD NOT HAVE A LARGE LEAK OF FLUID THAT SOON. FINALLY NOW, THEY HAVE DONE SOMETHING ON THIS AND REPLACED THE HOSE, AS IT WAS SEEN ONCE MORE AND KNOWS OF ALL THE TIMES REPORTED. I HOPE THIS IS JUST NOT A EASY FIX OR THIS NOW HASN'T CAUSED ANY DAMANGE TO THE INSIDE OF THE ENGINE ITSELF, AS THE ENGINE HAS BEEN IN THE SHOP FOR RIDING ROUGH. THEY TOLD ME LAST TIME THAT THE PART OF THE TRANSMISSION THAT WAS FIXED WOULD FIX THIS. I THINK IT IS DUE TO THE OIL LEAK ON THE TOP OF THE ENGINE CASE SINCE IT WAS NEW. A NEW CAR SHOULD NEVER HAVE A OIL LEAK ON A ENGINE CASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071109January 15, 2004
WHEELS, SUSPENSION
THE FRONT DRIVER'S WHEEL BEARING AND HUB WENT OUT AT ABOUT 7,000. THE CAR MADE A VERY LOUD NOISE. FORD REPAIRED THIS PROBLEM. CAR HAD TO HAVE BRAKE PADS AT 28,000 MILES. THE WEAR ON THE DRIVER'S SIDE FRONT WAS MUCH WORST THAN THE OTHERS. REPAIR PERSON SAID THAT THE CALIPERS WERE DEFECTIVE. COST 100. DOLLARS. THE FRONT PASSENGER'S SIDE WHEEL BEARING AND HUB WENT OUT AT 29,000. I PAID FOR REPAIR OF WHEEL $150. I WAS TOLD THAT THE DRIVER'S SIDE WAS GOING OUT AGAIN. THERE IS OBVIOUSLY A PROBLEM WITH THE FRONT SUSPENSION OF THIS CAR. I AM NOW FACED WITH REPAIRS OF THE OTHER SIDE FOR A SECOND TIME AND THE CAR IS ONLY 18 MONTHS OLD. I AM WORRIED THAT THE WHEELS WILL COME OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071122January 15, 2004
STEERING, ENGINE AND ENGINE COOLING, POWER TRAIN
I PURCHASED A 2001 FORD FOCUS SE 4-DOOR SEDAN IN NOVEMBER 2002. THE CAR WAS A MANUFACTURER BUY-BACK FROM THE ORIGINAL OWNER AND HAD A SMALL WARRANTY LEFT. AT THE END OF NOVEMBER 2002, I BROUGHT THE CAR BACK TO THE DEALERSHIP TO HAVE THE SPARK PLUGS, SPARK PLUG WIRES AND A FAULTY BELT REPLACED. AT THE END OF DECEMBER 2002, THE CAR WAS MAKING A STRANGE NOISE AND THE ENGINE LIGHT WAS ON, SO I RETURNED THE CAR TO THE DEALERSHIP. A DAY OR SO BEFORE MY APPOINTMENT WITH THE DEALERSHIP, I RECEIVED A RECALL NOTICE FROM FORD REGARDING THE PINCH BOLT. UNFORTUNATELY, I RECEIVED THAT RECALL NOTICE TOO LATE THE FAULTY PINCH BOLT HAD ALREADY FAILED AND CAUSED SO MUCH DAMAGE TO THE RACK AND PINION THAT IT HAD TO BE REPLACED. I HAVE SINCE REPLACED THE FRONT BRAKES. I ALSO EXPERIENCED A FAULTY VALVE IN THE HEATING SYSTEM THAT WAS ALLOWING WATER TO FLOW INTO THE CAR'S CABIN AND SOAK THE CARPETING. GETTING TO THE TRANSMISSION PROBLEM, ABOUT A WEEK AGO, THE CAR REFUSED TO ACCELERATE GOING UP A HILL AND INSTEAD THE ENGINE REVVED. NO MATTER WHAT I TRIED, I COULD NOT GET THE CAR TO ACCELERATE PAST 30 MPH. SINCE THE CAR IS NOW LONG PAST ITS SMALL MANUFACTURERS WARRANTY, I HAD AN INDEPENDENT MECHANIC LOOK AT THE CAR. HE RECOMMENDED THAT I FLUSH THE TRANSMISSION AND SEE IF THAT WOULD HELP THE PROBLEM. I SPENT $100 ON A TRANSMISSION FLUSH. THAT DIDN'T WORK AND THE PROBLEM CONTINUES. I CALLED FORD MOTOR COMPANY TO COMPLAIN ABOUT THE CAR AND TO ASK FOR A BUYBACK, BUT MY REQUEST WAS REFUSED. I THEN TOOK MY CAR TO WISCASSET FORD. THEY DIAGNOSED THE PROBLEM(S) WITH THE CAR (AT NO CHARGE). I NEED A NEW TRANSMISSION. THEY GAVE ME TWO OPTIONS FOR PAYMENT. 1) PAY FOR THE NEW TRANSMISSION OUT-OF-POCKET, ESTIMATED COST AT $2500 - $3000; 2) BUY AN EXTENDED WARRANTY ON THE DRIVE TRAIN FOR $500. I AM PLANNING ON PURCHASING THE EXTENDED DRIVE TRAIN WARRANTY WHICH WILL ALLOW WISCASSET FORD TO REPLACE MY TRANSMISSION AND WILL ALSO GIVE ME AN EXTRA 15K MILES FOR THE DRIVE TRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071141January 15, 2004
SUSPENSION
METAL PEICE ON THE BACK OF THE CAR LIKE TIE ROD ENDS NEEDS TO BE REPLACED IT IS BROKE AND CAUSE THE CAR TO GO OUT OF ALIGNMENT AND RUIN ALL TIRES. HAVE TO REPLACE THE METAL PIECE WITH ONE THAT IS ADJUSTABLE. HAVE TAKE THE CAR TO THREE DIFFERENT PLACES TO GET THE JOB DONE. WE LIVE IN WYOMING SO THAT MEANS THAT WE HAVE TO TRAVEL A WAYS TO GET TO THESE PLACES. SHEIDAN AND GILLETTE. THUNDER BASIN FORD IS CURRENTLY ORDERING THE PART SO THAT WE CAN GET THE REAR ALLIGNED PROPERLY. THEY STATED THAT THE PEICE WAS PROBABLY BENT FROM THE MANUFACTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071160January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
WHEN DRIVING CAR AFTER SO LONG THE ENGINE GETS HOT AND SPEED REDUCES. WHEN PUSHING ON ACCELERATOR TO TRY TO PICK UP SPEED, IT CONTINUES TO LOSE MORE SPEED AND STARTS JERKING. AFTER IT CONTINUES TO KEEP JERKING AND SPEED KEEPS GOING DOWN ENGINE SHUTS OFF, LEAVING ME SIT IN THE MIDDLE OF TOWN WITH TWO CHILDREN UNDER THE AGE OF TWO. WHEN CAR STALLS AND YOU TRY TO RESTART, IT TURNS OVER BUT WILL NOT START. ONCE IT DOES START IT SHUTS BACK DOWN UNTIL IT SITS FOR A COUPLE HOURS. HAD THIS PROBLEM FOR A LONG PERIOD OF TIME. FORD REFUSES TO FIX EVEN WHEN UNDER WARRANTY. IT SUPPOSED TO BE SUCH A RELIABLE CAR BUT IS VERY UNSAFE TO DRIVE WHEN IT ACTS UP. COULD CAUSE SERIOUS ACCIDENT. I DON'T FEEL SAFE DRIVING A CAR THAT I'M PAYING SO MUCH MONEY FOR TO KEEP BREAKING DOWN. I FIND THIS TO BE A SERIUOS PROBLEM. I DON'T BELIEVE ANYONE THAT HAS CHILDREN WOULD WANT THIS HAPPENING TO THEM AND FORD NOT DOING ANYTHING ABOUT IT, TELLING ME THERE'S NOTHING WRONG WITH IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071210January 15, 2004
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
I BOUGHT THE CAR ON OCT 29, 2002. SINCE DAY ONE THE CAR HAS CONSUMED WAY TOO MUCH GAS. IT IS OUTRAGEOUS! IT HAS BECOME A MORTGAGE PMT! MY CAR PMT IS $344 A MONTH I PAY THE SAME IN GAS A MONTH. I USE TO OWN A 1993 FORD ESCORT,STICK,4 CYC AND NEVER DID I EVER SPEND SO MUCH GAS. I AM 49 YRS OLD, DON?T SPEED, AND KNOW THE DIFFERENCE. I HAVE ALSO OWNED MANY STICK,4 CYL CARS AND NONE HAVE EVER SPEND SO MUCH GAS. THERE HAS GOT TO BE A PROBLEM WITH THE CAR IN THAT RESPECT. SECOND: A COUPLE OF MONTHS AGO THE "CHECK ENGINE" LIGHT CAME ON, EVER SINCE THEN, MY CAR WON'T START IN THE MORNINGS, AND WHEN IT HAS BEEN SITTING FOR A AWHILE. I HAVE BROUGHT MY CAR TO THE DEALER 4 TIMES ALREADY, THEY HAVE CHANGED THE FUEL PUMP 3 TIMES, STILL HAVING THE SAME PROBLEM, THIS LAST TIME IN WHICH I PICKED UP THE CAR YESTERDAY, NOV. 11, NOTHING WAS DONE! I ASK QUESTIONS BUT ALL I GET IS THERE IS NOTHING WRONG! BUT SOMETHING IS HAPPENING...NOWADAYS, EVERYTHING IS COMPUTERIZED, ONE THING GOES BAD AND IT AFFECTS THE ENTIRE CAR. SOMETHING IS NOT BEING CHECK, BUT I AM INFORMED, EVERYTHING IS BEING CHECKED! I HAVE HAD IT WITH THE CAR! WITH THE AMOUNT OF GAS THAT IS BEING CONSUMED & THE NOT STARTING JUST DON?T KNOW WHAT TO DO! THERE IS SOMETHING MAJORLY WRONG WITH THIS CAR! I CAN'T STAY THIS WAY, IT IS NOT FAIR, IT?S SO EXPENSIVE TO OWN A CAR NOWADAYS. THE STRESS OF BEING LEFT ANYWHERE, BEING LATE FOR WORK MOST OF THE TIME DUE TO THE CAR NOT STARTING. WHY SHOULD I PAY FOR SOMETHING THAT IS NOT WORKING PROPERLY? I WORK, LIVING PAY CHECK TO PAY CHECK, I AM HAVING WAY TOO MUCH STRESS & NOW I AM @ A POINT WHERE IT HAS EFFECTED MY WORK, POSSIBLY I WILL LOOSE MY JOB.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071224January 15, 2004
ENGINE AND ENGINE COOLING
MY VEHICLE HAS A STALLING PROBLEM. IT GIVES NO INDICATION THAT THIS WILL OCCUR. IT CAN HAPPEN AT HIGH OR LOW SPEED. I HAVE CONTACTED MY LOCAL DEALERSHIP AND THEY DO NOT HAVE ANY INDICATION OF WHAT MAY BE CAUSING THE PROBLEM. WHAT IS STRANGE TO ME IS THAT IF THE ENGINE SITS THEN IT WILL START UP AGAIN WITH NO PROBLEM. THIS FIRST OCCURED IN APRIL 2003 AND NOW IT OCCURING MORE OFTEN. ALL I WANT TO KNOW IS WHAT TO FIX OR WHAT CAN BE DONE. I REALLY LOVE MY CAR BUT GETTING STRANDED IS NO FUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071243January 15, 2004
UNKNOWN OR OTHER, TIRES
ALL FOUR STUDS ON THE RIGHT FRONT BROKE OFF AND CAUSED DAMAGE TO THE BRAKES, FRONT BUMPER, ALONG WITH A FEW OTHER THINGS. THE DEALER SAID IT WAS MY FAULT BECAUSE I HAD A MECHANIC BESIDES THEM CHANGE THE BRAKES ON IT. I HAD MY 2 MONTH BABY NIECE IN THE BACK ALONG WITH 3 OTHER PEOPLE. THE OTHER PROBLEM I HAVE IS THE SEAL ON THE WINDSHIELD IS COMING OUT NEAR THE ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071289January 15, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
STALLING,COUGHING,SPUTTERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071309January 15, 2004
SERVICE BRAKES, HYDRAULIC, UNKNOWN OR OTHER, POWER TRAIN, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
1)WE HAD TROUBLE WITH RIGHT REAR DOOR LOCK STUTTERING NOTHING FOUND TO BE WRONG HAS ONLY OCCURED ONCE SINCE 2)TRANSMISSION MAKES A WHIRRING NOISE INTERMITENLY WHEN CAR IS IN REVERSE DEALER FOUND NOTHING WRONG ON BOTH OCCASIONS 3)REAR BRAKES ON TWO OCCASIONS HAVE MADE SQUEAKING NOISES FIRST TIME AT 34950 KM NEW SHOE PADS. SECOND TIME AT 41346 KM SHOES AND DRUMS SANDED 4MM LEFT ON SHOES HAS SQUEAKED ON ONLY ONE OCCASION SINCE 4)FRONT BRAKES DONE AT 24450 KM NEW PADS AND REPAIRED TWO ROTORS. SECOND TIME AT 41346 KM PADS SHOWN TO BE AT 6MM LEFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071330January 15, 2004
VISIBILITY
BOTH BACK DOOR MECHANISMS FAILED DUE TO WHAT LOOKED TO BE CORROSION ULTIMATELY CAUSING THE DOOR TO FLY OPEN WHILE DRIVING - MY EIGHT YEAR OLD DAUGHTER FELL OUT OF THE CAR, LUCKILY SUSTAINING NO INJURY, ASIDE FROM SHEER TERROR. I ATTEMPTED TO GET ASSISTANCE FROM FORD, BOTH DEALERSHIP AND FORD CREDIT, HOWEVER, I WAS GIVEN THE EXCUSE THAT BECAUSE I MISSED A SERVICE CHECK ON MY VEHICLE, THEY WERE NOT RESPONSIBLE FOR THE REPAIRS, IN PART OR IN WHOLE. I FAXED, EMAILED AND SNAIL MAILED LETTERS TO EVERY DEPARTMENT, BUT BECAUSE OF THE "MISSED CHECK UP", WHICH WOULD HAVE ONLY BEEN SIX MONTHS SINCE THE LAST ONE, I AM NOW STUCK WITH HAVING TO REPAIR THE DOORS...OVER FOUR HUNDRED DOLLARS IN PARTS FOR THE LATCH/MECHANISM INSIDE THE BOTH DOORS...AND LORD ONLY KNOWS WHAT THE EXPENSE IS FOR LABOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071369January 15, 2004
SUSPENSION, UNKNOWN OR OTHER, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
I HAVE NOTHING BUT GRIEF WITH MY 2000 FOCUS. 1) MOST RECENTLY I HAD WAS TRAVELING AT 50 KM/H WHEN MY FRONT RIGHT COIL SPRING DROPPED OUT OF THE FRONT END. I PHONED FORD REPEATEDLY AND EVEN THOUGH I DISCOVERED A PROGRAM COVERING MY THE COIL SPRINGS ON I WAS GIVEN THE RUN AROUND SAYING THAT I WAS OUTSIDE THE PROGRAM RECALL DATE BY A FEW MONTHS EVEN THOUGH THE CAR WAS MADE AT THE WAYNE ASSEMBLY PLANT; WHERE OTHER PROGRAM RECALLS WERE COMING FROM. I ENDED UP IN A FIELD WHEN THE COIL SPRING BROKE, NARROWING MISSING THE CAR NEXT TO ME. I WAS THANKFUL THAT I HAD ESCAPED WITH MY LIFE BUT NOT TO BE COVERED BY FORD WAS A SLAP TO THE FACE. I AM VERY UPSET ABOUT THE WAY THEY HANDLED THIS SITUATION AND I AM DETERMINED TO LET EVERYONE KNOW ABOUT THIS SITUATION. MY ALIGNMENT IS ALSO OUT BECAUSE OF THE ACCIDENT BUT CAN'T AFFORD TO FIX IT RIGHT NOW. 2) FOUR TIMES SINCE I'VE OWNED THE CAR, THE CAR HAS STALLED. TWICE ROUNDING A CORNER GOING ONTO A HIGHWAY AND 2 TWICE ON A STRAIGHT AWAY HIGHWAY. IT ALWAYS HAPPENED WHEN THE GAS GAUGE WAS BELOW 1/8 OF A TANK AND SO I THOUGHT IT WAS MY FAULT BECAUSE I WAS RUNNING OUT OF GAS. OF COURSE I BLAMED MYSELF. BUT FOUR TIMES ? I BEGAN TO BECOME SUSPICIOUS WHEN THE CAR BEGAN CHUGGING UPHILL ON A RECENT LONG DISTANCE TRIP. I BARELY MADE IT TO MY DESTINATION. WHEN I TOOK INTO A FORD DEALERSHIP IN SUDBURY ONTARIO THE SERVICEMAN TOLD ME THAT KNOWS OF THE PROBLEM THOUGH MOST OF THEM CAME IN UNDER WARRANTY. OF COURSE THE PROBLEM AT FIRST ONLY PRESENTED ITSELF WHEN THE TANK WAS NEAR EMPTY AND SO I ALWAYS OR NEARLY ALWAYS MADE SURE TO HAVE AT LEAST HALF A TANK FULL OF GAS WHEN DRIVING. TODAY THE PROBLEM IS PRESENT REGARDLESS OF HOW MUCH GAS IS IN THE CAR. VERY CONVENIENT FOR FORD SEEING AS THOUGH I AM OUTSIDE THE 60,000 KM WARRANTY PLAN. AGAIN I DO NOT FEEL COMFORTABLE DRIVING ON THE HIGHWAYS ANYMORE. I AM HOPING THAT FORD WILL HEAR ME OUT A PAY FOR THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Focus