Ford Focus Complaints

22,326 consumer complaints on file.

#10056520February 4, 2004
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL
I TRIED TO START MY CAR AND THE KEY WOULD NOT TURN. THE IGNITION WAS LOCKED. I TRIED SEVERAL TIMES AND IT WOULD NOT TURN. I READ ON A FORD FOCUS FORUM ONLINE THAT SEVERAL OTHER FOCUS OWNERS HAVE EXPERIENCED THIS SAME PROBLEM AND ONE TOW TRUCK DRIVER HIT THE KEY IN THE IGNITION TO GET IT STARTED. I HAD TO RESULT TO DOING THE SAME AND IT WORKED. THE OTHER PROBLEM NOW IS THAT MY KEY IS NOW STUCK IN THE IGNITION AND WILL NOT COME OUT. THE DEALER WANTS TO CHARGE $380+ AND THIS IS OUTRAGEOUS! THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS IGNITION LOCK PROBLEM. MY CONCERN IS THAT THIS PROBLEM COULD HAVE HAPPENED ANYWHERE. THANK GOODNESS IT HAPPENED AT HOME CLOSE TO INTERNET RESOURCES. OTHERWISE, I WOULD HAVE BEEN STRANDED SOMEWHERE WITH 3 YOUNG CHILDREN AND NO MEANS OF STARTING MY CAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056541February 4, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
I PLACED MY KEY IN THE IGNITION AND IT WOULD NOT TURN TO THE START POSITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056383February 3, 2004
ELECTRICAL SYSTEM
AFTER HAVING MY 2002 FORD FOCUS FOR 4 MONTHS THE ENGINE BEGAN TO STALL WILE I WAS DRIVING. WHEN THIS HAPPENED THE RADIO WOULD CUT OUT, THE HEADLIGHTS BEGAN FLICKERING ON AND OFF, AND SOMETIMES THE SPEEDOMETER WOULD DROP TO ZERO AND POP BACK UP WHILE I WAS DRIVING ON THE INTERSTATE. THE PROBLEMS GOT WORSE AFTER AWEEK OR SO. I TOOK IT TO A LOCAL DEALERSHIP AND THEY SAID IT WOULDN'T DO IT FOR THEM SO THEY COULDN'T DO ANYTHING TO FIX IT. IT WOULD STOP DOING IT FOR A MONTH OR SO AND DO IT AGAIN ONCE OR TWICE THEN STOP AGAIN, BUT EVENTUALLY IT GETS PROGRESSIVELY WORSE. I HAVE TAKEN IT IN THREE TIMES AND THEY REFUSE TO ADMIT ANYTHING IS WRONG. I HAVE SPOKEN TO AN ATTORNEY AND AM BEGINING LEMON LAW PROCEEDINGS AGAINST FORD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057464February 3, 2004
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS, SUSPENSION
WHILE DRIVING CONSUMER'S WIFE MADE A LEFT TURN AND FRONT WHEELS LOCKED. THEN, VEHICLE DRIFTED AND HIT THE CURB AND A POLE. BOTH, CONSUMER AND WIFE HAD THEIR SEAT BELTS ON, BUT SUSTAINED BACK AND LEG INJURIES. ALSO, A RECALL WAS ISSUED ON THE FUEL LINES. INSURANCE COMPANY HAD THE VEHICLE TOWED, AND WAS TOLD BY THE INSURANCE COMPANY THAT VEHICLE WAS TOTALED.*AK *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10057472February 3, 2004
ELECTRICAL SYSTEM:IGNITION
WHILE DRIVING VEHICLE STALLED. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057360February 2, 2004
AIR BAGS:FRONTAL
THE CONSUMER WAS INVOLVED IN A HEAD ON COLLISION AT 45 MPH, HOWEVER THE VEHICLES FRONTAL AIR BAG DID NOT DEPLOY. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10056228January 31, 2004
WHEELS
IN ATTEMPTING TO REMOVE THE RIGHT REAR WHEEL AND TIRE ASSEMBLY FROM MY CAR, I FOUND THIS TO BE IMPOSSIBLE-APPARENTLY ,THE CAST WHEEL METAL HAD CORRODED TO THE HUB. THIS MADE AN IMPOSSIBLY DIFFICULT AND POTENTIALLY DANGEROUS PROBLEM OF A NORMALLY ROUTINE ONE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057905January 30, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
THE CONSUMER REQUESTED A REFUND FOR A REPLACEMENT OF THE FUEL PUMP. *LA WHILE DRIVING, THE VEHICLE DIED AND THE BATTERY, ENGINE, AND OIL LIGHT WAS PRESENT. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057199January 30, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING:ENGINE
DEALERSHIP TESTED THE FUEL PUMP AND INDICATED THAT IT WAS DEFECTIVE, BUT DIDN'T REPLACE IT. 120 MILES LATER ENGINE MISFIRED. DEALERSHIP REPLACED THE FUEL PUMP, AND DETERMINED THAT IT WAS NOT THE CAUSE OF ENGINE MISFIRING, CONSUMER INDICATED ENGINE WASN'T MISFIRING OR SHOWING ANY OTHER SIGN OF PROBLEMS UNTIL DEALERSHIP STARTED WORKING ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056199January 30, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHEN I TRIED TO START MY CAR THE STEERING WHEEL AND THE INGNITION SWITCH CYLINDER BOTH WERE LOCKED UP. I HAD TO HAVE IT TOWED TO THE DEALERSHIP AND THEN FOUND OUT THAT MY EXTENDED WARRANTY DID NOT COVER ALL OF THE EXPENSES SO I WAS OUT $350. NOW WHY DO YOU BY AN EXTENDED WARRANTY IF IT DOESN'T COVER SOMETHING LIKE THIS THAT IS APPARENTLY A FLAW IN THE DESIGN OF THE CAR?? I WOULD LIKE TO RECEIVE ANY INFORMATION ABOUT THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057250January 30, 2004
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATED DEALERSHIP WAS HAVING A PROBLEM GETTING THE CORRECT MOTOR MOUNTS FOR VEHICLE. CONSUMER WAS AFRAID THAT THE MOTOR WILL FALL OUT OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057252January 30, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
VEHICLE INTERMITTENTLY STALLED. VEHICLE WAS SERVICED ON 3 SEPARATE OCCASIONS FOR THIS PROBLEM BY 2 DIFFERENT FORD DEALERSHIPS. YET, THE SAME PROBLEM RECURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056067January 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN DEPRESSING THE BRAKE PEDAL CONSUMER HEARD A GRINDING NOISE, CAUSING THE VEHICLE TO HAVE EXTENDED STOPPING DISTANCE. CONSUMER TOOK VEHICLE TO THE DEALER TO BE INSPECTED, AND MECHANIC DETERMINED THAT FRONT ROTORS WERE WEARING OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056078January 29, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR IS OVER CHARGING WITHOUT WARNING. CONSUMER IS CONCERNED THAT IT WILL BURN OUT THE ELECTRICAL SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055158January 29, 2004
SEAT BELTS:REAR/OTHER
SEAT BELTS IN THE BACK SEAT HAVE STUCK IN THE RETRACTED POSITION AND COULD NOT BE LOOSENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10056124January 29, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH LOCKED WITHOUT WARNING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055192January 29, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
AFTER RECEIVING A RECALL NOTICE ON MY 2000 FORD FOCUS, I TOOK THE CAR TO MY LOCAL DEALERSHIP (UNIVERSITY FORD) TO HAVE SERVICE DONE, AND ALSO TO INQUIRE ABOUT HAVING THE FUEL PUMP REPLACED. I TOLD THE DEALERSHIP THAT ON MORE THAN ONE OCCASION MY CAR HAS DEMONSTRATED THE SYMPTOMS INDICATED IN THE LETTER I RECEIVED FROM FORD, AND THAT I WOULD LIKE TO SCHEDULE A TIME TO HAVE THIS PART REPLACED. UPON SPEAKING WITH THE SERVICE ADVISOR I WAS TOLD THAT THEY WERE UNABLE TO DUPLICATE THE SYMPTOMS OF THE RECALL, AND THEREFORE THEY WOULD NOT REPLACE THE FUEL PUMP. AFTER PLAYING PHONE TAG WITH THE SERVICE MANAGER FOR ABOUT A WEEK, I FINALLY SPOKE WITH HIM TONIGHT, AND WAS TOLD THE SAME THING, THAT THEY WOULD NOT REPLACE THE FUEL PUMP WITHOUT BEING ABLE TO VALIDATE MY CLAIM, EVEN THOUGH I HAD ALREADY SPOKEN WITH FORD MOTOR COMPANY'S CUSTOMER RELATIONSHIP CENTER, WHERE I WAS TOLD THAT THIS SERVICE SHOULD BE DONE WITHOUT ANY FURTHER DIAGNOSTICS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055201January 29, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
ON AN EXTREMELY COLD DAY I WAS UNABLE TO TURN THE KEY IN THE IGNITION OF MY 2000 FORD FOCUS ZTS. I HAD TO CONTACT ROADSIDE ASSISTANCE AND WAIT FOR A TOW TRUCK TO BRING MY VEHICLE TO THE DEALER. THE DEALER IN TURN REPLACED THE FAULTY IGNITION LOCK CYLINDER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055205January 29, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
FAILURE OF HIGH-PRESSURE POWER STEERING HOSE. SUBSEQUENT LOSS OF FLUID CAUSED BEARING IN POWER FLUID PUMP ASSEMBLY TO SEIZE RESULTING IN PULLEY SHEARING OFF AND EXITING VEHICLE FROM UNDER BODY. THE LOSS OF THE PULLEY CAUSED THE ACCESSORY SERPENTINE DRIVE BELT FAILURE, WHICH RESULTED IN ADDITIONAL LOSS OF THE WATER PUMP, ALTERNATOR, AND A/C COMPRESSOR. FLUID ALSO SOAKED ONTO EXHAUST MANIFOLD AND PASSENGER SIDE BRAKE ASSEMBLIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055206January 29, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CONTROL CABLE ON DUAL STAGE INTAKE MANIFOLD FRACTURED FROM HOUSING, RESULTED IN LOSS OF CONTROL TO VARIABLE INTAKE RUNNERS. VEHICLE EXHIBITED INCREASED IDLE AND DRIVEABILITY PROBLEMS AND STALLING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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