Ford Five Hundred Complaints

1,073 consumer complaints on file.

#10778833September 30, 2015
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
LEAVING A GROCER AT 13:15 ON 9/7/2015 STARTED TO BACK OUT OF PARKING SPOT WHEN AUTO SUDDENLY ACCELERATED BACKWARD, ACROSS THE AISLE AND SLAMMED INTO PARKED VEHICLE WITH IMPACT SENDING THAT AUTO INTO A 3RD. DAMAGES TO BOTH VEHICLES. WHEN I WENT TO PULL INTO MY ORIGINAL SLOT TO DEAL WITH SITUATION, AS SOON AS I REMOVED FOOT FROM BRAKE, AUTO LUNGED FORWARD AT HIGH RATE OF SPEED, JUMPED A 6" LANDSCAPE CURB AND PLOWED INTO THE FRONT END OF A CADILLAC SRX CAUSING MAJOR DAMAGE TO THAT VEHICLE, STILL UNK TOTAL DAMAGE TO MINE. IT WAS A VERY HOT DAY AND THE AC WAS RUNNING. NO OTHER VEHICLES WERE OCCUPIED OTHER THAN MINE, AND I WAS SOLE OCCUPANT. MY AIRBAG DID NOT DEPLOY AND PASSENGER'S WAS NOT TURNED ON. I DID RECEIVE A SIGNIFICANT BRUISE ON MY STERNUM FROM THE SHOULDER COMPONENT OF MY SEAT BELT. MY FOOT WAS NOT ON THE ACCELERATOR FOR EITHER "LUNGE". CRASHES WERE WITNESSED AND PEORIA AZ POLICE DID RESPOND WITH 2 UNITS. OFFICERS DID TAKE INFORMATION, BUT WHEN I INQUIRED ABOUT INCIDENT # FOR MY RECORDS OFFICER RESPONDED THAT THERE WOULD BE NO REPORT AND NO CITATIONS AS IT OCCURRED ON PRIVATE PROPERTY. MY INSURANCE CARRIER WAS CONTACTED FROM SITE, BUT BEING A HOLIDAY, I WAS NOT ABLE TO SPEAK WITH ADJUSTER AT THAT TIME. KNOWING THAT IT WAS NOT MY ACTIONS THAT CAUSED THIS INCIDENT, I CHECKED THE NEXT DAY AND DISCOVERED THAT THIS IDENTICAL SITUATION HAD BEEN UNDER INVESTIGATION WITH NHTSA AT THE TIME I PURCHASED THE CAR ON OR ABOUT 11/16/12 AT WHICH A SERVICE PROGRAM TO RETIFY WAS IN EFFECT. WITH MY INCIDENT THOUGH, MAJOR DAMAGE OCCURRED. NEITHER AT THE TIME OF PURCHASE, NOR THROUGHOUT THE INVESTIGATION & TENURE OF MY OWNERSHIP (CURRENT) WAS I NOTIFIED OF THE KNOWN SAFETY PROBLEM NOR IT'S PROGRAM TO MITIGATE. ATTACHED AERIAL PHOTO SHOWS BACK TO BACK DIMENSION TO FIRST IMPACT AND BACK TO FRONT DIMENSION OF 2ND. I WAS PARKED IN POSITION OF WHITE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10778311September 29, 2015
ENGINE, UNKNOWN OR OTHER
I AM VERY CONCERNED ABOUT MY SAFETY AND THAT OF OTHERS. MY FORD 500 , ESPECIALLY WHEN IT IS WARM AND I AM USING THE A/C, WILL WITHOUT WARNING SURGE AHEAD, AND I MUST APPLY THE BRAKES AS HARD AS I CAN . I ALMOST CRASHED WHILE ATTEMPTING TO PARK IN A HANDICAPPED SPOT IN EMERGENCY PARKING AREA AT THE HOSPITAL, WHERE I WAS TAKING MY CRITICALLY ILL HUSBAND 2 WEEKS AGO. I WAS BRAKING, BUT THE CAR WAS SURGING AHEAD. THE SAME HAPPENED WHEN I WAS LEAVING. VERY FRIGHTENING!! CAN THIS BE FIXED WITHOUT CHARGE AT MY LOCAL FORD DEALER? (GALPIN)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10762866September 10, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2005 FORD FIVE HUNDRED. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE WAS SHIFTED OUT OF PARK AND THE RPM GAUGE FLUCTUATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RPM SURGE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 101,000. THE VIN WAS UNAVAILABLE. MA 10/25/15 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749650August 19, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, EXTERIOR LIGHTING
WHILE DRIVING DASH LIGHTS, SPEEDOMETER, TACHOMETER, GAS LEVEL, AND TEMPERATURE GO OUT FOR SEVERAL MINUTES AT A TIME. REVERSE LIGHTS COME ON AND AIRBAG LIGHT COMES ON. THIS IS DANGEROUS; UNABLE TO TELL SPEED! PER INTERNET RESEARCH THIS IS HAPPENING IN SEVERAL FORD MODELS AND STEMS FROM A BAD SOLDER JOINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10745649August 2, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM, ENGINE
THE VEHICLE HAS UNINTENDED ACCELERATION ISSUES. THERE WAS AN INVESTIGATION BY THE NHSTA BUT NOTHING CAME OF IT. THE CAR STILL ACCELERATES ON ITS OWN WHEN I PULL INTO PARKING SPACES OR LEAVING PARKING SPACES. I HAVE TO KEEP MY FOOT ON OR BY THE BRAKE PEDAL AS TO NOT HIT OTHER CARS OR PEOPLE. HAVING THE AIR CONDITIONING ON SEEMS TO WORSEN THIS PROBLEM SUBSTANTIALLY. IT IS COMPLETELY RANDOM AND I KNOW I'M NOT THE ONLY PERSON THAT HAS EXPERIENCED THIS ISSUE. PLEASE REOPEN YOUR INVESTIGATION AND MAKE SURE YOU HAVE BOTH THE AC ON AND OFF. IT'S MAINLY WHEN IT IS ON, BUT STILL COMPLETELY RANDOM. I DON'T KNOW HOW PEOPLE AND PROPERTY HAVEN'T BEEN INJURED OR DAMAGED AS A DIRECT RESULT OF THIS WELL KNOWN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10744954July 30, 2015
UNKNOWN OR OTHER
I WAS GOING ALONG AND ALL OF THE SUDDEN MY CAR CAME TO A DEAD STOP AND I COULD HAVE BEEN HIT FROM BEHINDI ENDED UPHAVING TO HAVE A FUEL PUMP COST 676.00 AND THEN IT KEPT DYING ON ME AND THE ENGINE LIGHT CAME ON TOOK IT IN AND ENDED UP HAVING TO HAVE A THROTTLE BODY COST 938.00. SOME ONE TOLD ME THE SAME THING HAPPEN TO THEM AND THEY SENT FORD THE RECEIPT AND THEY REIMBURSED THEM THE AMOUNT THEY HAD PAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725709June 17, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. WHILE DRIVING 45 MPH, THERE WAS A DELAY IN ACCELERATION. THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722270May 29, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2007 FORD FIVE HUNDRED. WHILE PARKED, THE CONTACT SMELLED AN EXTREMELY STRONG FUEL ODOR OUTSIDE OF THE VEHICLE. THE FAILURE RECURRED SPORADICALLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V355000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721364May 26, 2015
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, ENGINE
I WAS IN HEAVY TRAFFIC AND THE CAR JUST STALLED OUT ON ME WHILE SITTING AT A LIGHT. HAD TO PUT MY HAZARDS ON AND TRY TO RESTART CAR, RESTARTED AND THEN AS SOON AS I PUT IT INTO DRIVE IT STALLED AGAIN. THIS HAPPENED 3-4 TIMES UNTIL I COULD MOVE TO THE NEXT LIGHT AND STOP AND GO THROUGH THE WHOLE PROCESS ALL OVER AGAIN. FINALLY GOT ON THE HIGHWAY AND GOT HOME. THOUGHT IT WAS A FLUKE. HAPPENED A SECOND TIME WHILE PICKING UP CHILDREN FROM DAYCARE. STALLED OUT WHILE AT LOW RPM AND WOULD NOT RESTART. HAD TO HAVE IT TOWED. HAD FUEL FILTER REPLACED. HAPPENED A THIRD TIME AT THE STORE. HAD TO HAVE IT TOWED. TOWED IT TO THE DEALER AND THE DEALER SPENT OVER 6 HOURS TO COME TO THE CONCLUSION THAT THROTTLE BODY NEEDED TO BE CLEANED AND PCM REPROGRAMMED/UPDATED. WITHOUT MUCH CONFIDENCE, THEY RETURNED THE CAR TO ME AND SAID THEY COULD NOT REPLICATE THE PROBLEM. DROVE IT FOR A DAY AND THEN HAD THE SAME PROBLEM IN TRAFFIC WHEN AT LOW RPM, WITH CHILDREN IN CAR AT INTERSECTION CAR STALLED OUT! FINALLY GOT IT STARTED BY HOLDING BRAKE AND PUSHING ON ACCELERATOR WHILE PUTTING IT INTO DRIVE SO THAT IT WOULD NOT STALL OUT. DROVE IT HOME AND HAVE NOT TAKEN IT OUT SINCE. EXPECT THE THROTTLE BODY NEEDS TO BE REPLACED BUT DON'T WANT TO SPEND ANY MORE MONEY ON "DIAGNOSTICS" WHEN FORD KNOWS THIS IS A PROBLEM PART AND THEY NEED TO STAND BEHIND IT!!!!! THEY HAVE PUT MY FAMILY AT RISK MORE THAN ONCE AND THEY NEED TO FIX THIS PROBLEM BEFORE SOMEONE GETS HURT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716614May 15, 2015
POWER TRAIN
THIS PROBLEM IS GOING FOR A WHILE, EVEN IN A STOP LIGHT, FOOT ON BRAKE PEDAL THE ENGINE ACCELERATE HIMSELF AND WHILE SHIFTING FROM PARK TO REVERSE OR DRIVE THE SOUND ON THE TRANSMISSION IS HARD. IT GO FROM 700 RPMS TO 1300 RPMS ON SECONDS, AND NOW IS WORSE. TOOK THE VEHICLE TO TWO FORD REPAIR DEALERS, AFTER PUTTING ON THE COMPUTER,BOTH WANTED TO CHARGE ME $6,000.00 ON A TRANSMISSION, EVEN KNOWING THE RECALLS ON THIS UNITS.THIS CAR LOOKS LIKE NEW I CAN SEND YOU PHOTOS, AND I LOVE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10716062May 12, 2015
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AND MY VEHICLE WILL GO INTO LIMP MODE AND HAVE NO POWER, WHEN I PULL OVER AFTER ALMOST SMASHING UP THE CAR JERKED AND I SHUT IT OFF AND TURN IT ON ITS FINE BUT THIS SAME PROBLEM KEEPS OCCURRING EVERY DAY AT DIFFERENT SPEEDS. I HAVE A TRICK I PUT IT IN NUTRAL AND SHUT IT OFF WHILE IM DRIVING AND THAT WILL CORRECT THE PROBLEM, IT WILL DO IT TEN TIMES IM A ROW AND ITS VERY DANGERIOUS, I WENT TO THE DEALER AND PO 701 CODE CAME UP AND THEY SAID OT A INTERNAL FAILURE AND FOUND NO METAL SCRAPS UNDER THE PAN FILTER, SO FAR THEY SAOD THE TRANSMISSION IS NO GOOD AND CANT BE REPAIR BUT AFTER 15,000 MILES LATER THE CAR STILL DRIVES BUT DOES THAT EVERYDAY, IS THERE AMYTHIMG I CAN DO TO REPAIR THIS TRANSMISSION I CANT AFFORD THE $7,500 PRICE QUOTE THEY SAID. I. NEED HELP WITH CAR AND STILL DRIVING IT TILL THIS DAY 5 12 15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715159May 7, 2015
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
MY THROTTLE BODY WENT COMPLETELY OUT AT 99481 MILES. I PAID APPROX. $800 FOR THE REPAIR/REPLACEMENT. FORD MOTOR COMPANY REIMBURSED FOR THE SERVICE ON 12/11/2012 AFTER SO MANY COMPLAINTS HAD BEEN MADE ABOUT THE THROTTLE BODY IN THIS MODEL THAT THEY WERE PAYING FOR PREVIOUS SERVICES FOR ANY REPAIRS/REPLACEMENTS MADE FOR THIS PART. I BELIEVE THE REPLACEMENT PART USED WAS ALSO DEFECTIVE, AND MADE MENTION OF MY CONCERN TO MY FORD DEALERSHIP AT THE TIME. THEY AGREED THAT THERE WAS NO GUARANTEE THAT I DID NOT RECEIVE A DEFECTIVE REPLACEMENT PART AS THE NEW PART THEY WERE USING A YEAR LATER WAS DIFFERENT. I HAVE HAD MY REPLACEMENT THROTTLE BODY CLEANED AND RE-PROGRAMMED SEVERAL TIMES (AT LEAST TWICE A YEAR SINCE THE REPLACEMENT). FORD MOTOR COMPANY WILL DO NOTHING NOW THAT I HAVE BEEN TOLD I NEED A NEW THROTTLE BODY WHICH IS ABOUT AN $800 REPAIR. FORD MOTOR COMPANY NEEDS TO DO SOMETHING TO MAKE THOSE OF US, WHO RECEIVED A FAULTY OR DEFECTIVE REPLACEMENT PART, US WHOLE. I HOPE THAT OTHERS WILL MAKE IT KNOWN IF THEY HAVE HAD A DEFECTIVE REPLACEMENT THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703712April 4, 2015
ENGINE
SPARK PLUGS HAVE BACKED OUT OF THE ALUMINUM HEAD IN THIS VEHICLE TWICE NOW. THIS SECOND TIME, IT WAS A PLUG IN THE BACK HEAD HARD TO REACH AND IT PULLED SOME OF THE THREADS OUT WITH IT. THESE ALUMINUM HEADS SHOULD BE RECALLED AND REPLACED WITH STEEL HEADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695272March 19, 2015
ELECTRICAL SYSTEM
I WASING A WERE THERE WAS A RECALL ON MY CARE UNTELL SOMEONE TOLD ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694217March 13, 2015
WHEELS
AS I WAS DRIVING DOWN 9E AT APPROXIMATELY 3:20PM, I HIT A POTHOLE AND POPPED MY TIRE. I PULLED OVER TO THE SIDE OF THE ROAD AND AFTER CONTACTING MY ROADSIDE ASSISTANCE, I REALIZED THAT THERE WAS 3 OTHER VEHICLES THAT HAD BEEN HIT BY THE POTHOLE AS WELL. THE POLICE WAS NOTIFIED AND PROVIDED EACH DRIVER WITH AN ACCIDENT REPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691114February 27, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
CLUSTER CONSTANTLY GIVES OUT, THERE IS A RECALL IN PLACE FOR THE 2005 VERSION WHICH HAS THE SAME ISSUE BUT NOT THE 2006. THE CLUSTER HAS BEEN REPLACED TWICE ALREADY, EVERYTHING SUDDENLY STOPS WORKING HAVE RECEIVED NUMEROUS TICKETS AT THIS POINT FOR GOING OVER THE SPEED LIMIT BECAUSE OF THIS ISSUE ALL CLUSTER GAUGES STOP WORKING THERE IS NO WAY TO NO HOW FAST YOU ARE GOING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690209February 24, 2015
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. THE CONTACT STATED THAT THE VEHICLE HAD AN UNEXPECTED ACCELERATION AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO STOP THE VEHICLE OR PLACE IT IN REVERSE WHEN THE FAILURE OCCURRED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. ADDITIONALLY, THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO ACCELERATE OUT OF FIRST GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 56,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10690090February 23, 2015
ENGINE, VEHICLE SPEED CONTROL
ONE DAY DRIVING MY FORD FIVE HUNDRED AS I AM GETTIN ON THE FREEWAY THE CAR DIDNT ACCELERATE EFFECTIVELY ACTIVATING RPM SURGES BUT THE CAR WOULDN'T SPEED MORE THAN 30MPH DOING SO TAKING LONG NEARLY CAUSING A ACCIDENT IN ADDITION TO SLOWING FLOW OF TRAFFIC AFTER FINALLY GETTING HOME AND PARKED THE NEXT DAY THE CAR DIDN'T START IT WOULD CRANK BUT WOULDN'T START I HAD A MECHANIC COME LOOK AT THE CAR EVERYTHING WAS IN ORDER THE PCM WOULD ALSO CLICK WHEN TRYING TO START AFTER DOING RESEARCH I DISCOVERED NHTSA HAD A RECALL FOR FORD FIVE HUNDREDS 12N03 AND IN THE SUMMARY IT INCLUDED THROTTLE AND PCM REPROGRAMMING AND CLEANING OR REPLACING THE THROTTLE BODY. THEREFORE I BROUGHT THE CAR TO A FORD DEALERSHIP AND THEY CONFIRMED THESES BEING THE CARS ISSUES HOWEVER FORD DEALERSHIP SAID THAT MY PCM NEEDED TO BE REPLACED NOT REPROGRAMMED WHICH IS NOT COVERED UNDER 12N03 PROTECTION PROGRAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681143February 4, 2015
STEERING
AS MY WIFE AND I WERE DRIVING THE CAR ON SEPARATE OCCASIONS WE NOTICED INCONSISTENCY IN THE RESPONSIVENESS OF THE STEERING WHEEL. SOMETIMES IT WAS DIFFICULT TO TURN, OTHER TIMES IT TURNED FREELY. THIS COULD HAVE CAUSED MAJOR PROBLEMS WHILE DRIVING. NOW THE STEERING WHEEL HAS BECOME NEARLY IMPOSSIBLE TO TURN AT ALL TIMES. WE TOOK IT TO A MECHANIC WHO SAID IT WAS THE LOWER STEERING SHAFT COUPLING AND IT WAS NEARLY LOCKED UP. HE INFORMED US THAT THIS IS A VERY COMMON PROBLEM WITH FORD PRODUCTS. IF THIS IS A PROBLEM WITH MANY FORD PRODUCTS, WHY ISN'T IT BEING RECALLED? THIS IS A POINT OF FAILURE THAT COULD COST AN ENTIRE FAMILY THEIR LIVES. FORD REALLY NEEDS TO STEP UP AND TAKE CARE OF THIS MATTER BEFORE LIVES ARE LOST DUE TO POOR DESIGN AND INCOMPETENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679890January 30, 2015
STEERING
TL* THE CONTACT OWNS A 2006 FORD FIVE HUNDRED. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SWERVED INTO THE NEXT LANE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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