Ford Expedition Complaints

512 consumer complaints on file.

#11491934November 2, 2022
POWER TRAIN
The contact owns a 2021 Ford Expedition. The contact stated that while driving at an undisclosed speed, the vehicle briefly lost motive power with several unknown warning lights illuminated. The vehicle was able to accelerate shortly after losing motive power. Additionally, the transmission experienced rough shifting into the intended gear. The vehicle was taken to the dealer, where it was diagnosed with transmission valve body failure and the transmission valve body was replaced. The failure recurred while the contact’s wife was driving with the vehicle jerking. The vehicle was taken back to the dealer, and the dealer reset the transmission. The manufacturer was not made aware of the failure. The failure mileage was 13,722. The contact has stated that the vehicle's issues has caused multiple occurrences that could have resulted in an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489965October 19, 2022
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2021 Ford Expedition. The contact stated while driving approximately 80 MPH, the sunroof inadvertently exploded. No warning light was illuminated. The vehicle was taken to the dealer where the cause of the failure could not be determined. The vehicle was repaired. The manufacturer was notified of the failure and a case number was provided. The contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489788October 18, 2022
ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488176October 6, 2022
VISIBILITY, ENGINE
The contact owns a 2021 Ford Expedition. The contact received notifications of NHTSA Campaign Number: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were unavailable. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488096October 5, 2022
AIR BAGS, SEAT BELTS, SEAT BELTS: REAR/OTHER:BUCKLE ASSEMBLY
The contact owns a 2022 Ford Expedition. The contact stated that while driving at approximately 45 MPH, a vehicle that was making a U-turn crashed into the rear passenger side door and that after the impact, all of the air bags failed to deploy. The contact's son, who was seated in the front passenger seat, had his seatbelt retractor failed to lock as a result he lunged forward from the impact and causing him to hit his chest against the instrument panel. Additionally, the contact stated that her other son was seated in the rear passenger seat and that after the impact, his seat belt was unlatched inadvertently and hit the window. No warning lights were illuminated. A police report was filed. The contact stated that her son, who was seated in the front passenger seat required medical attention and was taken to the hospital for a CT of his sternum and that all other passengers had whiplash. The vehicle has not been diagnosed or repaired. The manufacturer was made aware of the failure and a case was opened and the contact was advised to file a complaint with the NHTSA Hotline. The approximate failure mileage was 94,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11487574October 3, 2022
UNKNOWN OR OTHER
Loud booming sound followed by loud crackling coming from speakers. Thought I was in an accident and slammed on the brakes. No one was behind me, but if there was, the person may not have been able to stop. Happened yesterday 10/2/2022 at Huber farms in Indiana at slow speed. Also happened on 9/12/2022 when stopped. Went to Bloomington Indiana community ford while it was still crackling. A service department staff came and did something and the crackling finally stopped. They could not diagnose the problem and returned the car to me on 9/15/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486797September 27, 2022
ENGINE, POWER TRAIN
I am concerned about the shifting or transmission in my new 21 expedition. Purchased new less than a year ago, currently less than 20k miles but the vehicle shifts gears hard, sometimes it seems it wants to up shift while in park or braking. The shift is shaky at times and I now put in park when stopped at a drive through because the last time I went to the bank while waiting with brake applied the car felt as if it was going to just drive off, I immediately put in park. This is scary because my kids rode with me and I dont want the gears to shift incorrectly and cause us to wreck. Dealer asked me to schedule a time when I can leave my vehicle for an unknown amount of time. In order to get a loaner the first available date to drop it off is November 17,22 which is over a month away.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486146September 24, 2022
POWER TRAIN
Transmission routinely goes out of gear making a weird grinding sound, loses power and decelerates without warning. This has occurred at speeds from 10 mph to 70 mph. Neighborhood streets, roads, highways, and interstates. Very dangerous situation. The vehicle has approximately 22000 miles and this has occurred 20 times at minimum. I have been extremely lucky that this has not caused an accident or crash. The vehicle was purchased new from the dealership. I informed the dealer after numerous occurrences. The dealer inspected the vehicle in August. They said the vehicle computer time stamped the issue but they could determine the issues??? The same transmission problem has occurred 5 times since August.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485946September 22, 2022
SERVICE BRAKES
trailer brake system fault - it is likely the trailer brake system will not function when I hook up a trailer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485002September 17, 2022
VEHICLE SPEED CONTROL
For the 3rd time attempting to pass other vehicles our transmission revved up to almost 5000 rpms and would not shift after making a huge clunking sound into an obviously to low gear. We had no power and the vehicle would not accelerate. I do have a video after the clunk sound but can't upload it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482342September 1, 2022
ENGINE, VISIBILITY
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Numbers: 22V346000 (Engine) and 22V250000 (Visibility) however, the parts to do the recall repairs were unavailable. The contact mentioned that the dealer stated that the remedy for NHTSA Campaign Number: 22V250000 (Visibility) would not be available until the failure occurred. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issues. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481709August 29, 2022
ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was unavailable. The dealer had been notified about the issue and confirmed that parts were not yet available. The contact was then notified that the dealer had ordered the part for repair; however, the manufacturer had not sent the part. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481357August 26, 2022
ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480869August 23, 2022
VISIBILITY/WIPER
I was driving in the express lane NB I-15 in Utah. I was at highway speeds with no one around me. I had the visor that closed on my sunroof when all of a sudden I hear a loud explosion, it scared me and I immediately slowed and pulled off the road. I first thought maybe it was a tire, I checked and all were intact, then I saw glass and looked up on my roof and noticed that the sunroof was completely blown out. I apparently lost my Panoramic portion of my sunroof, not the part that actually opens, the fixed portion. The glass is angled out like a slope up a mountain. I am lucky the visor was closed as it minimized the glass inside the vehicle and onto my kids. I just bought this vehicle from Ford on a special order and took possession of it 3-4 weeks ago. This was on a Sunday afternoon 8/21. I took it straight to the dealer Monday morning 8/22, they currently still have the vehicle. I have had no updates from the dealer. No warning lamps/lights before or after the incident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479906August 18, 2022
UNKNOWN OR OTHER
While I was driving 65mph on the interstate with my three children in car seats in the middle row we heard a loud explosion and the front panel of the panoramic sunroof glass covered the inside of my vehicle, all of myself and my three toddlers. It was a nice sunny day. No trees or cars were around us. Shards of glass were in all of our hair, car seats, stroller and everywhere else in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479898August 18, 2022
POWER TRAIN
The contact owns a 2022 Ford Expedition. The contact stated while driving approximately 15 MPH, she heard an abnormally loud sound coming from the vehicle. The contact stated no warning light was illuminated. The contact was able to park on the side of the road and safely exited the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing a hose from the radiator to the transmission to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479315August 15, 2022
ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478298August 9, 2022
UNKNOWN OR OTHER
We have a 2021 Platinum Expedition that we purchased new in January of 2022. Our vehicle has had electrical/computer issues from the time of purchase. The lane keep assist did not work until the vehicle was updated or reset. The windshield wiper sensor has been replaced twice but continues to not alert me when the fluid is getting low. I am alerted of low fluid the second I am completely out of windshield washer fluid. The tpms has been a problem from time of purchase. My tire pressure display is accurate but cannot alert me when the tire pressure is low. These issues are “fixed” at the dealerships but begin to fail once I have my car back. The infotainment screen is also glitchy and gets stuck from time to time. I have to turn the vehicle off a few times and then I can begin navigating again without disruption. We bought this vehicle with an intent to tow our travel trailer. Our expy is rated to tow up to 9300 lbs. Our trailer was under 7 fully loaded. We went on one trip about 2 hours away and that was our last. We sold our trailer due to how badly our vehicle towed. My husband white knuckled the steering wheel the entire drive there and back. Our vehicle felt as if it was not in control at all. I decided to tow my brothers travel trailer that was around 4,000 pounds and our vehicle failed once again at towing safely. Our vehicle was swaying and completely unstable for the brief ride we took on the tollway going 60-65 mph. I have been dealing with Ford corporation for 8 months now. I am completely exhausted from being told to go back and forth to dealerships to get these issues addressed. Ford does not take these complaints seriously at all. I was actually told that it is not the vehicles fault for towing poorly. We must not of towed a compatible trailer! Dealerships will intentionally not document service appts or delete them to prevent you from qualifying for lemon law. Ford did nothing when we told them our sunroof was leaking within 24 hrs of owning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478258August 8, 2022
ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476284July 28, 2022
ENGINE
The contact owns a 2021 Ford Expedition. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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