Ford Escape Service Bulletins
1,197 manufacturer communications on file.
- August 2, 2023•Document ID: 10241627Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 51838
- Date Added:
- September 4, 2023
- Manufacturer:
- FORD
SummaryIn various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
Associated Products (127)2023 Ford Bronco2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Expedition2023 Ford Explorer2023 Ford F-1502023 Ford F-2502023 Ford F-3502023 Ford F-4502023 Ford F-5502023 Ford Maverick2023 Ford Mustang2023 Ford Mustang Mach-E2023 Ford Ranger2023 Ford Transit2023 Lincoln Aviator2023 Lincoln Corsair2023 Lincoln Nautilus2023 Lincoln Navigator+ 107 moreAssociated Documents - August 1, 2023•Document ID: 10240577Service Bulletin/Repair InstructionsPOWER TRAIN; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; UNKNOWN OR OTHER
- Mfr Comm. #:
- SSM 51823
- Date Added:
- August 11, 2023
- Manufacturer:
- FORD
SummarySome 2019-2023 Edge/Nautilus, 2020-2023 Escape/Corsair, 2021-2023 Bronco Sport, 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use base (4000) causal part.
Associated Products (26)2023 Ford Bronco Sport2023 Ford Edge2023 Ford Escape2023 Ford Maverick2023 Lincoln Corsair2023 Lincoln Nautilus2022 Ford Bronco Sport2022 Ford Edge2022 Ford Escape2022 Ford Maverick2022 Lincoln Corsair2022 Lincoln Nautilus2021 Ford Bronco Sport2021 Ford Edge2021 Ford Escape2021 Lincoln Corsair2021 Lincoln Nautilus2020 Ford Edge2020 Ford Escape2020 Lincoln Corsair+ 6 moreAssociated Documents - July 24, 2023•Document ID: 10239630Service Bulletin/Repair InstructionsSTEERING
- Mfr Comm. #:
- SSM 51812
- Date Added:
- July 25, 2023
- Manufacturer:
- FORD
SummarySome 2020-2022 Escape/Corsair, 2021-2022 Bronco Sport, and 2022 Maverick vehicles built on or before 23-Mar-2022 may exhibit a hard, stiff, and/or difficult to turn condition due to a lack of power steering assist during engine start-up with U3000 diagnostic trouble codes (DTCs) stored in the PSCM. Using the latest version of Ford Diagnosis and Repair System (FDRS) tool, select and run the PSCM - Reset the Power Steering Control Module (PSCM) application. After PSCM reset, perform an ignition cycle. Update the PSCM to the latest software level using FDRS tool. If the U3000 DTC returns, continue with diagnostics and repair direction using Workshop Manual (WSM), Section 211-02 > Power Steering > Diagnosis and Testing. For claiming, use causal part 3C529 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (9)Associated Documents - July 19, 2023•Document ID: 10239623Service Bulletin/Repair InstructionsPOWER TRAIN; ENGINE AND ENGINE COOLING
- Mfr Comm. #:
- SSM 51799
- Date Added:
- July 25, 2023
- Manufacturer:
- FORD
SummarySome 2020-2023 Escape and 2021-2023 Bronco Sport vehicles equipped with the 1.5L engine may exhibit a lugging vibration and/or boom noise while driving in gears 5-8 at approximately 1500 engine revolutions per minute (RPM). This may be felt more when the engine is under a light to moderate load. A vibration and/or boom noise could be generated from the firing frequency of the 3 cylinders or when cylinder deactivation occurs and the engine is running on 2 cylinders. This condition is more noticeable when the vehicle is driven in ECO mode. This mode was designed to deliver maximum fuel efficiency and increase the driving range.
Associated Products (7)Associated Documents - July 12, 2023•Document ID: 10239477Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 51783
- Date Added:
- July 18, 2023
- Manufacturer:
- FORD
SummarySome 2021-2023 Ford and Lincoln vehicles may exhibit a condition where the high voltage battery stops charging when connected to level 1 or level 2 chargers with an illuminated malfunction indicator lamp (MIL) and diagnostic trouble code (DTC) P2C94 stored in the secondary on-board diagnostic control module A (SOBDM). To restore charging capability, disconnect the off-board charging station charge handle from the vehicle charge port and reconnect. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in August 2023. Replacement of the SOBDM will not resolve this condition. Monitor OASIS for additional information.
Associated Products (16)2023 Ford Escape2023 Ford F-1502023 Ford Mustang Mach-E2023 Ford Transit2023 Lincoln Aviator2023 Lincoln Corsair2022 Ford Escape2022 Ford F-1502022 Ford Mustang Mach-E2022 Ford Transit2022 Lincoln Aviator2022 Lincoln Corsair2021 Ford Escape2021 Ford Mustang Mach-E2021 Lincoln Aviator2021 Lincoln CorsairAssociated Documents - July 7, 2023•Document ID: 10239099Service Bulletin/Repair InstructionsEQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; BACK OVER PREVENTION:SOFTWARE
- Mfr Comm. #:
- SSM 51778
- Date Added:
- July 20, 2023
- Manufacturer:
- FORD
SummarySome 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
Associated Products (10)Associated Documents - July 3, 2023•Document ID: 10238461Service Bulletin/Repair InstructionsELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
- Mfr Comm. #:
- SSM 51762
- Date Added:
- July 3, 2023
- Manufacturer:
- FORD
SummarySome 2021-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displaying imperial units and not being able to change to metric. This may be due to the software level of the SYNC module (APIM). This issue does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in September 2023. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in September 2023. Monitor OASIS for additional information.
Associated Products (25)2023 Ford Bronco2023 Ford Escape2023 Ford Expedition2023 Ford F-1502023 Ford Transit2023 Lincoln Corsair2023 Lincoln Nautilus2023 Lincoln Navigator2022 Ford Bronco2022 Ford Expedition2022 Ford F-1502022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford F-6002022 Ford F-6502022 Ford F-7502022 Ford Transit2022 Lincoln Nautilus+ 5 moreAssociated Documents - June 16, 2023•Document ID: 10237977Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 51725
- Date Added:
- June 21, 2023
- Manufacturer:
- FORD
SummarySome 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (66)2023 Ford Bronco Sport2023 Ford Explorer2023 Ford Maverick2023 Ford Ranger2023 Ford Transit Connect2023 Lincoln Aviator2022 Ford Bronco Sport2022 Ford Ecosport2022 Ford Escape2022 Ford Explorer2022 Ford F-2502022 Ford F-3502022 Ford F-4502022 Ford F-5502022 Ford F-6002022 Ford F-6502022 Ford F-7502022 Ford Maverick2022 Ford Mustang2022 Ford Ranger+ 46 moreAssociated Documents - June 12, 2023•Document ID: 10237796Service Bulletin/Repair InstructionsSTRUCTURE:BODY:HATCHBACK/LIFTGATE; STRUCTURE
- Mfr Comm. #:
- SSM 51702
- Date Added:
- June 13, 2023
- Manufacturer:
- FORD
SummarySome 2023 Escape vehicles built on or before 6-May-2023 may exhibit a condition where the power liftgate does not close when using the power liftgate control switches. The vehicle may exhibit diagnostic trouble codes B1454 and/or B1455. Prior to following Workshop Manual (WSM) diagnostic procedures, remove the liftgate left/right/center upper trim panels. Refer to WSM, Section 501-05 Interior Trim and Ornamentation > Removal and Installation. Disconnect C4173 and C4172 and verify the resistance of the anti-pinch switches. Refer to the Wiring Diagram, cell 109. If the resistance is below 5.58K ohms, replace the affected switch(s). If both anti-pinch switches measure above specification, perform a power liftgate initialization and re-evaluate the concern. Refer to WSM, Section 501-03 Body Closures > General Procedures.
Associated Products (1)Associated Documents - June 8, 2023•Document ID: 10240743Service Bulletin/Repair InstructionsEQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
- Mfr Comm. #:
- SAN-Vol1 I1
- Date Added:
- August 16, 2023
- Manufacturer:
- FORD
SummaryThe Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
Associated Products (177)2024 Ford E-4502024 Ford Explorer2024 Ford F-6502024 Ford F-7502024 Ford Mustang2024 Ford Ranger2023 Ford Bronco2023 Ford Bronco Sport2023 Ford E-1502023 Ford E-2502023 Ford E-3502023 Ford E-4502023 Ford Edge2023 Ford Escape2023 Ford Expedition2023 Ford Explorer2023 Ford F-1502023 Ford F-2502023 Ford F-3502023 Ford F-450+ 157 moreAssociated Documents - May 23, 2023•Document ID: 10237335Service Bulletin/Repair InstructionsPOWER TRAIN
- Mfr Comm. #:
- SSM 51656
- Date Added:
- June 5, 2023
- Manufacturer:
- FORD
SummarySome 2022-2023 F-150/Bronco/Expedition/Navigator/Escape/Corsair/Bronco Sport/Edge/Mustang vehicles built on 04-Sep-2022 and through 30-Dec-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0230 stored in the powertrain control module (PCM). The vehicle may also experience a no start or stall after start. This may be due to an internal PCM issue. If this DTC is present, verify the battery condition, then perform pin point test (PPT) KC of the Work Shop Manual (WSM), Section 310-01. If PPT KC leads to component replacement, start with replacing the PCM and then evaluate the vehicle. If the DTC returns, follow WSM, Section 310-01 PPT KC direction to address the issue.
Associated Products (14)Associated Documents - May 22, 2023•Document ID: 10236590Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 51653
- Date Added:
- May 31, 2023
- Manufacturer:
- FORD
Summary2020-2023 Escape/Explorer, 2021-2023 F-150 and 2022-2023 Maverick vehicles equipped with a full hybrid electric vehicle (FHEV) powertrain may exhibit a cable connection error screen from the Midtronics xRC-3363 High Voltage Battery Rescue Charger. The xRC-3363 will prompt the Technician to verify the low voltage connections, when no actual fault is present. The technician will need to delete the WiFi connection from the xRC-3365 so it will not automatically reconnect and adjust the date. Next go to Settings>Shop Information>Date/Time Settings and change the date prior to May 1, 2023 and stay off the internet so it will not auto correct itself. Press and hold the power button until the tool turns off. Then turn the xRC-3365 back on and attempt the rescue charge.
Associated Products (13)Associated Documents - May 19, 2023•Document ID: 10236579Service Bulletin/Repair InstructionsLATCHES/LOCKS/LINKAGES
- Mfr Comm. #:
- TSB 23-2156
- Date Added:
- May 31, 2023
- Manufacturer:
- FORD
SummarySome 2020-2023 Escape/Corsair, 2021-2023 Bronco Sport and 2022-2023 Maverick vehicles may exhibit a condition where the door(s) do not open using the exterior door handle(s). This may be due to an enabled permanent engagement inertia lock within the exterior door handle, this condition occurs when the doors are closed or opened with excessive force. To correct this condition, follow the Service Procedure to properly disengage the permanent engagement inertia lock clip to allow the exterior door handle(s) to fully extend and open the door(s) from the exterior.
Associated Products (13)Associated Documents - May 16, 2023•Document ID: 10237448Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- 22N17
- Date Added:
- June 6, 2023
- Manufacturer:
- FORD
SummaryCertain 2020 Model Year Escape and Explorer Vehicles Power Window Switch Chrome Tip Replacement
Associated Products (2)Associated Documents - May 10, 2023•Document ID: 10236335Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- SSM 51622
- Date Added:
- May 16, 2023
- Manufacturer:
- LINCOLN
Summary2022-2023 Explorer/Aviator vehicles built on or after 28-May-2022, 2022-2023 Expedition/Navigator vehicles built on or after 08-Jun-2022 and 2022 Escape/Corsair vehicles built on or after 01-Jun-2022 are no longer equipped with a hands free liftgate system. The vehicle is not misbuilt. The addition of any parts is not a warrantable repair. Do not submit a claim for this condition.
Associated Products (10)Associated Documents - May 4, 2023•Document ID: 10236028Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- SSM 51598
- Date Added:
- May 16, 2023
- Manufacturer:
- FORD
SummarySome 2020-2023 Escape/Corsair equipped with 2.5L engine full hybrid electric vehicle (FHEV) and plug-in hybrid electric vehicle (PHEV) powertrain and 2022-2023 Maverick vehicles equipped with 2.5L engine FHEV powertrain may exhibit a condition where the 12V battery voltage is low or discharged with diagnostic trouble code (DTC) U3003:62 stored in the direct current/direct current converter control module (DC/DC). The vehicle may also exhibit DTC U3003:16 and/or U3000:04 stored in the DC/DC module. This may be due to an open in the 300 amp mega fuse located in the high current battery junction box (BJB). To correct this condition, refer to Workshop Manual (WSM), Section 414-05>Pinpoint Test H1 to verify the 300 amp mega fuse condition, replace the fuse upon confirm it is open. Test and recharge the 12v battery.
Associated Products (7)Associated Documents - May 3, 2023•Document ID: 10236036Service Bulletin/Repair InstructionsEQUIPMENT
- Mfr Comm. #:
- TSB 23-2139
- Date Added:
- May 17, 2023
- Manufacturer:
- LINCOLN
SummaryThis article supersedes TSB 22-2278 to update the vehicle model years affected and the part list. For 2020-2023 Escape/Corsair vehicles, the roof opening panel frame mechanism kits have been released for service. These components can now be serviced separately and no longer require replacement of the entire roof opening panel frame. To correct the condition, follow the Service Procedure to install the roof opening panel frame mechanism kit.
Associated Products (8)Associated Documents - April 25, 2023•Document ID: 10235311Service Bulletin/Repair InstructionsEXTERIOR LIGHTING
- Mfr Comm. #:
- SSM 51575
- Date Added:
- May 4, 2023
- Manufacturer:
- FORD
SummarySome 2020-2022 Escape vehicles may exhibit a condition where the low beams turn on by themselves when vehicle is OFF for 10 minutes or more with diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. To correct this condition, replace the headlamp switch (service base PN: 11654). Refer Workshop Manual, Section 417-01.
Associated Products (3)Associated Documents - April 14, 2023•Document ID: 10234590Service Bulletin/Repair InstructionsSTRUCTURE
- Mfr Comm. #:
- SSM 51553
- Date Added:
- May 4, 2023
- Manufacturer:
- FORD
SummarySome 2020-2021 Escape vehicles may exhibit cracks or broken spot welds in the left front door at the check arm attachment point in the door assembly. Ford has been provided feedback from fleet customers of this condition on some vehicles with high usage profiles. The door assembly replacement is the appropriate repair for this condition. Refer to the parts catalog and Workshop Manual (WSM), Section 501-03 as required to complete the repair. For claiming, use casual part 7820124 and the applicable labor operations of Section 12 and 13 of the Service Labor Time Standards (SLTS) Manual.
Associated Products (2)Associated Documents - April 12, 2023•Document ID: 10234592Service Bulletin/Repair InstructionsFORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION; ELECTRICAL SYSTEM:ADAS:BLINDSPOT:SENSORS
- Mfr Comm. #:
- TSB 23-2048
- Date Added:
- May 4, 2023
- Manufacturer:
- FORD
SummarySome 2021-2022 Escape vehicles built on or before 28-Jun-2022 may encounter false blind spot information system (BLIS) alerts. This may be due to the original packaging of the side obstacle detection radar mounting brackets. To correct the condition, follow the Service Procedure to replace the side obstacle detection radar mounting brackets and configure the modules.
Associated Products (2)Associated Documents