Ford Ecosport Complaints

267 consumer complaints on file.

#11644524February 24, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643553February 18, 2025
UNKNOWN OR OTHER
[XXX] Número [XXX] Dirección [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642853February 14, 2025
ENGINE, WHEELS, SUSPENSION
The transmission has failed and was replaced, but the replacement engine has also been recalled and replaced with another recalled engine. Additionally, the tires and various electrical sensors continue to malfunction, the brake lights and sockets are persistently failing, and the front suspension along with wheel bearings require replacement. The car is unsafe to drive, vibrates excessively, and produces loud noises while in motion. I am concerned for my safety and seek assistance in resolving this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642549February 13, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642058February 11, 2025
ENGINE
I was driving my vehicle and a loud clunking noise came from the engine, then a flashing engine oil pressure low signal came on the dashboard, the car wouldn’t go over 45 mph and the brake was hard. I had the car towed to the dealership and was told it needs a new engine due to the recall and it would take months to have it fix because there’s no parts but before they can fix my car they have to fix the one that’s been sitting I their lot for almost 3 months. I was told maybe we can help you get into another car. I went to the dealer and I was told there is nothing they can do and that my car will be sitting in their lot for many months. I called Ford customer service and I was told that the dealership has not dismantled my vehicle yet and order parts to fix it and that there is a back order on parts to fix the issue. I don’t have money to rent a car and I need my vehicle to go to my doctors appointment, take my husband to work. I don’t have good credit and because the I owe too much money on the car they won’t help me. I’m very stressed out about this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640641February 4, 2025
UNKNOWN OR OTHER
There has been a recall open on this vehicle for over a year and I have been unable to do business with it due to safety requirements.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640342February 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640247February 2, 2025
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Purchased the 2021 Ford EcoSport from Courtesy Ford (new), where I have the regularly serviced the vehicle. However, my ownership experience has been marked by repeated mechanical failures that have escalated to the point where, after only three years of ownership, I am being asked to replace the transmission—a repair I believe is both premature and unjustified given the circumstances outlined below. Timeline of Issues and Repairs: July 17, 2023: First experienced significant engine performance problems, particularly with the Auto Start feature malfunctioning, which led to the engine stalling while driving. Despite multiple tests, these issues persisted. Eventually, the engine was replaced, but I continued to experience jerking and misfiring after the replacement. October 2023 – January 2024: Despite having the engine replaced, the car began showing worsening jerking and misfiring, especially at higher speeds (60-65 mph or above). February 2024: During routine maintenance, I was informed that a catalytic converter needed replacement due to damage caused by the engine misfiring. I also learned that the starter motors were not replaced during the engine swap, despite it being common to get a tune up at about 80,000 and expecting thorough work after a engine replacement (Is that too much to ask) also being that I get ALL repairs and maintenance done here just for the service “ADVISOR’ to tell me you were been supposed to get a tune up, hysterical October 2024 – January 2025: The engine started losing power and struggling to rev, similar to before the new engine and catalytic converter replacement. After two weeks, I received a $3500 estimate for starters, coils, plugs, a coolant flush, and code P0128. After waiting for recall plans and assistance, I was informed that the technicians had added the two coils and plugs they initially had on the $3500 estimate and said after test driving it w/ those, they see that a new transmission is needed for $7500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639821January 31, 2025
ENGINE
A thud then a minor vibration no computer warning strong smell of burning oil analog temp gauge going pass the 1/2 point. Had car serviced for this told by dealer no problem with water system. Driving home from dealer analog gauge at 1/2 point just a 2 miles from dealer. Other outstanding recall not addressed in a timely manner over 1 year no information no letter just your website to tell me about that one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639661January 30, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635901January 14, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635248January 10, 2025
ENGINE
Engine failure at 9,664 miles. Took to dealership and advised coolant leaked into engine resulting in failure and inability to operate vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635045January 9, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000( ENGINE AND ENGINE COOLING) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634765January 8, 2025
ENGINE, UNKNOWN OR OTHER
Was driving the vehicle going approximately 35-40 miles per hour. Lost all power to the vehicle, no ability to steer or control the vehicle. Once vehicle stopped and after additional inspection at the Ford dealership was informed vehicle had experienced engine failure. First was told it occurred under current belt recall, later told engine failure occurred because of coolant leaking into oil. I was told it is a know problem and recall issue for Ford Escapes and other models with same EcoBoot engines, but that for the EcoSport it has not been recognized as a problem by Ford. Was told that I would need to pay $8816.38 to replace engine. The vehicle had approximately 9600 miles at time of engine failure. I contacted Ford and was told the vehicle was 1-3months outside of buyback timeframes. I was told to take the vehicle to another dealership and they would take care of everything, that has yet to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634701January 7, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at 35 to 40 MPH, the engine stalled. However, the vehicle rolled slowly; the contact stated an abnormal sound could be heard coming from the engine. The contact was able to pull to the side of the road and received unknown alerts via the Ford app. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed to take the vehicle to another dealer. The vehicle was towed to another dealer and was not driven since. The failure mileage was approximately 9,657.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634208January 5, 2025
SERVICE BRAKES, ENGINE, STEERING
Vehicle engine stalled while driving on interstate highway, and it went into limb mode. Vehicle seized and was unresponsive and unable to move. It was incredibly hazardous. Vehicle was towed to the nearest Ford dealership. To date, dealership has not provided a rental vehicle and is unresponsive to recall assistance.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11633618January 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632948December 29, 2024
VISIBILITY/WIPER
The back hatch window shattered for no reason. The car was parked at home. There was no reason for it to explode as it did. No road damage, the hatch had not been opened for days. The window just shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632141December 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631356December 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated while driving 75 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle was restarted but failed to exceed 30 MPH while driving. The vehicle was driven to the residence. The vehicle was then towed to the dealer, where the engine was replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle was skipping and jerking. There was no warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,164. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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