Ford Ecosport Complaints

1,865 consumer complaints on file.

#11574466February 28, 2024
ENGINE
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the engine seized. The contact stated that the failure had become persistent. The contact stated that during the failure, all electrical functions were turned off and the vehicle was restarted. The contact stated that the vehicle had been taken to the dealer three times however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574469February 28, 2024
ENGINE, POWER TRAIN
Known Ford recall for 2nd quarter fix planned. My vehicle is broken down now due to issue and Ford not willing to assist with fix due to no plan yet? Engine oil pump and drive belt faulty causing oil pressure to drop and undriveable vehicle due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574502February 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at an undisclosed speed, he heard an abnormal knocking sound emanating from the engine compartment, after which the low oil pressure warning light illuminated on the instrument panel. The contact was able to pull to the shoulder of the roadway, where the failure persisted. The vehicle was towed to the dealer, who diagnosed a failure with the oil pump tensioner, resulting in damages to the engine and requiring the engine to be replaced. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included but parts were not yet available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 64,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574516February 28, 2024
ENGINE
After only 6 months of purchasing a 2020 Ecosport and just after the manufacturer warranty expired, the Low Oil Pressure light came on while driving. The Engine lost power and made loud sounds. We had the vehicle towed to a certified mechanic who diagnosed that the engine oil was full of metal shavings and the engine was damaged beyond repair. We had to pay for an entire new motor (over $6000). We called Ford and went to a dealership and they admitted that this was a problem with this model but said they would not help as it had just gone out of warranty. Now, we received notice that there is a recall for this exact issue, (the newly replaced motor still has the same defect part.) Ford has refused to reimburse for the motor that we had to replace, stating that there is no fix yet for the defective part. I am still making payments on the car AND now paying for the replaced motor and labor. Ford has known that this was an issue for a while. **Please hold Ford accountable to make their customers WHOLE by fully reimbursing any customers who have had out of pocket expenses (whether completed at a Ford dealership or a mechanic of their choice) as a result of this issue (regardless of warranty status).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574165February 27, 2024
ENGINE
VEHICLE EXPERIENCED A LOSS OF POWER GOING INTO SORT OF A LIMP MODE / LOW POWER MODE, INDICATED LOW ENGINE OIL PRESSURE ON THE DASH STATUS DISPLAY WITH A WRENCH LIGHT AND INCREASED ENGINE NOISE. DRIVER WAS ABLE TO GET THE VEHICLE OFF THE ROAD WITHOUT AN ACCIDENT OCCURING. THE ENGINE CODES SCANNED VIA THE OBDII PORT DIRECTLY AFTER ARE AS FOLLOWS: P051B, P0299, P0340, P0344, P0365 AND P0369. THE TAG/STICKER ON THE TOP OF THE MOTOR HAS THE FOLLOWING NUMBERS, DATE AND INFORMATION ON IT: H2BG 6L084 AA 1,01 427 CRAIOVA ENGINE PLANT 19JUL17 FWSTA19071410474H2BG 6L084 AA FE AFTER FINDING OUT ABOUT THE CURRENT RECALL CAMPAIGN 23S64 / 23V905 AND SPEAKING WITH A FORD REPRESENATIVE WHO RECOMENDED GETTING THE VEHICLE TO A SERVICE CENTER AS SOON AS POSSIBLER, THE CAR WAS TRAILERED TO OUR LOCAL FORD DEALERSHIP (MULLINAX FORD, MOBILE, ALABAMA) ON 26FEB24 AND THEY TOOK THE VEHICLE IN FOR EVALUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574215February 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while driving 20 MPH, the vehicle shut off. The vehicle restarted but shut off again. The check engine and oil warning lights illuminated upon restarting the vehicle. The vehicle was taken to the local dealer, who informed the contact that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574223February 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the engine oil pressure warning light illuminated, and the vehicle lost motive power. The Police arrived on the scene and had the vehicle towed to a parking lot. The contact's son, an independent mechanic, later arrived and determined that the engine was faulty. The contact stated that the engine had been replaced twice, but the failure recurred. The vehicle was then towed to the contact's son's body shop, where it was diagnosed and determined that the engine needed to be replaced for the third time. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 147,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574347February 27, 2024
ENGINE, FUEL/PROPULSION SYSTEM
During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574265February 27, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford Ecosport. The contact stated that while driving into the driveway and pressing the brake pedal, the braking system malfunctioned and the vehicle failed to stop before crashing into the side of the home. During the crash no injuries were reported, no police report was taken and the brick wall was damaged. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified. The contact later received a recall letter for the NHTSA Campaign Number: 23V905000(Engine and Engine Cooling). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 18,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11574217February 27, 2024
ENGINE
The contact's son owns a 2021 Ford EcoSport. The contact stated that while her son was driving approximately 50 MPH, the check oil and an unknown warning light illuminated. Additionally, the contact stated that the vehicle hesitated, and stalled. The vehicle was not able to be restarted. The vehicle was towed to a dealer where it was diagnosed and determined that an unknown part needed to be replaced due to oil not getting to the engine. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573934February 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. While the contact's wife was driving at a moderate rate of speed, the check engine warning light initially flashed on the instrument panel. The vehicle was taken to an independent mechanic where a diagnostic test was performed which showed several defective engine sensors. As the contact's wife proceeded to drive home, several additional messages appeared on the instrument panel. The vehicle was then towed to the dealer where metal shavings were found inside the engine. The contact was then notified of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 79,663. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573990February 26, 2024
UNKNOWN OR OTHER
While driving the car, it started stalling and making a cranking noise, was able to make it home but then, the next day, when tried to start the car, the oil light turned off, the noise was extremely loud and it turned off by itself. Called dealer and they told me about the recall and that there's no fix until mid Summer. Ford hasn't issued to stop driving the car but how can I drive a car that I don't feel safe to drive, what about if I cause an accident or if someone hits me because the car turns off? This is a serious and stressful matter, I've been having to take Uber to be able to make it to my doctor's appointments. I took the car back in Sept of last year to Alan Jay Ford in Sebring and after paying $257.84, they said the car just needed the computer to be resetted, then, car was making weird noise again and took it to AutoNation Ford Margate and after $1440.92, they said it was just a tube that needed to be reconnected. Were these repairs actually related to this recall "engine oil pump belt tensioner arm to fracture, resulting in a loss of engine oil pressure" this can increase "the risk of a crash". How is it possible that so a huge company as Ford is, doesn't have this part that is causing other major issues? I really need my car to be fixed or replaced with another car or get a loaner plus I would like an investigation to determine if the two places that I took the car failed to fix it correctly and could've put my life and my family's in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573840February 25, 2024
ENGINE
I purchased the vehicle and not even two weeks goes by before I am going 55mph and the entire car started shutting down. I managed to get off the road. I had the vehicle towed to Klaben Ford in Warren where it took months to replace the engine and turbo. I finally get it back and not even 24 hours went by before it stalled going over railroad tracks. Klaben tells me they left a clamp on my engine and gave it back. I had it for two days before I had a loss of power again while turning left in an intersection. Luckily the oncoming traffic were extremely quick to respond and were able to stop before hitting me. This time they had my car for a week or two and gave it back finally working. Unrelated to this exact case, but Klaben also in that time had my vehicle catch on fire when another vehicle exploded next to it. They took it to their own body shop without my consent originally. Since it was already there I agreed to have them estimate repairs. Little did I realize they would cut their labor costs to be able to not total out the vehicle. Looking back I should of had an unrelated body shop estimate the repairs to have the [XXX] car totaled out and replaced. Fast forward about two years where I have my car finally running and seems great. January 2024 comes and the engine light warning comes across my car while I am on [XXX] driving 70 miles per hour with my 1 and 3 year old in the car. I stop and I have it taken to my mechanic who told me to drive it as little as possible because the engine would need replaced. I then call Ford to tell them about it and asked about a buy back. This was TWO DAYS before I get the advance recall letter. Not once in the phone call did they tell me how dangerous my car was at this point and never said anything about the recall. I try to go to work the next day and my oil light then comes on. I then finally get the recall to find out I would still have to pay about $7,500 out of pocket for engine and turbo as well at $1,800 a month in rental cost. INFORMATION REDACTED PURSUANT TO THE F
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573674February 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while his wife was driving approximately 65 MPH. The contact was informed that the vehicle was making abnormal sounds coming from the engine compartment and the vehicle then stalled. The contact was unaware of any warning lights. The vehicle was towed to a dealer and the contact was informed that the oil pump had failed, and the engine was damaged and needed to be replaced. The vehicle was repaired. The contact stated that recently the second oil pump and engine failed, which was the second failure of the oil pump. The vehicle was not repaired. The failure mileage was approximately 58,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573675February 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal sound. The Low Engine Oil message was displayed. The contact pulled over at a gas station and turned off the vehicle. Upon inspection, the contact discovered that the engine oil level was low and added more engine oil. The contact restarted the vehicle, and the vehicle was shaking. The contact parked the vehicle and had it towed to her brother's residence. The vehicle was later towed to an independent mechanic, who diagnosed that the engine oil pump needed to be replaced. The independent mechanic advised the contact not to drive the vehicle. The vehicle was then towed to the dealer, but it was not diagnosed or repaired. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 68,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573534February 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 55 MPH, the vehicle began to lose motive power. The contact stated that the "low oil pressure" warning light was illuminated, and there was an audible chime heard. The contact depressed the accelerator pedal and the vehicle failed to respond. The contact stated that the vehicle decelerated to 20 MPH. The contact was able to pull off the highway and stopped and then had the vehicle towed to a dealer. The dealer diagnosed the vehicle and determined that the engine long block and the turbo charger needed to be replaced. The vehicle was not repaired. The contact stated that after the engine failure she received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact related the failure to the NHTSA Campaign. The manufacturer was made aware of the failure. The failure mileage was 40,257. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573552February 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated while driving at various speeds, there was a rattling sound coming from the engine, and the vehicle would not properly accelerate. Additionally, the oil pressure and service engine warning lights remained illuminated. The vehicle was taken to the local dealer who replaced the turbo charger and the catalytic converter, but the failure persisted. The vehicle was taken back to the dealer who diagnosed that the transmission needed to be replaced but parts were not available. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573587February 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 40 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that the oil pressure warning light was illuminated. The contact drove the vehicle to a dealer to be diagnosed. The contact was informed that the oil pump had failed, and the engine long block and the turbo charger needed to be replaced. The vehicle was not repaired. The contact recently received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) and related the failure to the recall. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573588February 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while his daughter was driving 65-70 MPH, the vehicle lost motive power with the oil pressure warning light illuminated. The contact was able to drive to the dealer, where the vehicle was diagnosed and determined that the engine needed to be replaced. The dealer replaced the engine. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 61,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573629February 23, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle made a clicking sound. The Low Engine Oil Pressure message was displayed. The contact's boyfriend performed an oil change; however, the failure recurred. The dealer was made aware of the failure but confirmed that parts were not yet available. The dealer advised the contact not to drive the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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