Ford Ecosport Complaints

1,865 consumer complaints on file.

#11578841March 22, 2024
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
This is the second time this has happened resulting in loss of my reliable transportation to/work, major repair while still in warrenty, WITHOUT vehicle loaner, rental or replacement during that time. I was again at the top of a steep hill- this time heading onto the highway- but midway into one of the busiest intersections in town. I heard a loud sound followed by mechanical spinning/winding when I try to accelerate on the green light. When I tried to drive or remove my food from the break, my car went backward down the hill and into oncoming traffic. Restarting my car didn’t help as park and drive didn’t engage. The only control I now had was the steering wheel and brake system. There were no warning signs before, during or after the ordeal. I’m not certain my lighting system worked on the outside of my vehicle as cars continued to approach the line I was in to turn left despite my hazard lights. My lights and electrical system did however work internally. I called Ford’s roadside helpline and told them I was trapped on a hill with limited control, with piles of cars behind me and I was afraid my brakes were also at risk of failing. I emphasized the emergency I was in. However, Ford Roadside was only allowed to dispatched a tow truck from 73 minutes away because the company located just 10 minutes away was not in contract with them. I also called the police to assist with traffic build up behind me as I was blocking traffic and in serious danger because I couldn’t exit the car without it rolling. I also called the out of contract tow company and paid the $200 out of pocket. I spent over an hour holding my foot on the break before help arrived.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578607March 21, 2024
ENGINE
I live in Texas. Our daughter's car is inoperable due to recall from Ford and we have tried to contact ford customer relations and keep getting passed from person to person. The parts are unavailable and they don’t have a definite timeline. The dealership is also unable to get a response from Ford. I have also mailed a formal letter. The car has been inoperable since January 26, 2024. What can I do to get Ford to respond and provide a recall refund? They are unable to remedy in a timely manner and we cannot continue with the hardships from not having a vehicle for work, which requires travel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578743March 21, 2024
ENGINE
While my 17 year old was driving down the highway, the vehicles low oil pressure light came on and just stopped accelerating, he was able to nurse it took it straight to our local mechanic, upon them just looking into it, they referred us to a Ford dealership due to the recall issued.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578391March 20, 2024
UNKNOWN OR OTHER
Unknown. About two weeks ago my car started periodically not starting. There were no indications of an issue. The car would operate as normal now the car check engine light is on. I have taken it to the dealership knowing about the recall they stated the issue is likely caused by the recall and they will not have the part to fix it until Q3 or Q4 of this year. I have already been stuck away from home 3 times and fear the car is going to shut down while driving. I do not have a nother form of transportation for work and getting my child to school. I can not wait until the end of the year for the vehicle to be fixed and don't want to drive it and risk others safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578429March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while her husband was driving 55-60 MPH, several unknown warning lights were illuminated. The vehicle stalled temporarily and then accelerated unintendedly. The contact's husband was able to pull to the side of the road. The contact stated that her husband was able to continue driving. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact stated that the vehicle had failed to exceed 35 MPH while driving. Additionally, the contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578457March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at approximately 35 MPH, the vehicle started losing motive power. The contact stated that the low oil pressure warning light illuminated, and the vehicle stalled. The contact stated that the vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed that the oil pump failure had damaged the engine. The mechanic determined that the engine and the oil pump needed to be replaced. The vehicle was not repaired. No further information was provided. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578463March 20, 2024
ENGINE
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated. The contact stated that the warning light illuminated five times within a five-minute drive. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578473March 20, 2024
SUSPENSION, VEHICLE SPEED CONTROL, ENGINE
In February, while I was driving on the interstate, I started to lose the ability to control the speed of my car. I pulled over and shut off my car. When I tried to start the car again, it wouldn't start. After I towed it home, I tried jump starting and an error message popped up stating it was the engine oil pump belt tensioner. After speaking with Ford customer service and a Service manager, I was told it could be by August before my car could be fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578511March 20, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notifications of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at approximately 60 MPH and depressing the accelerator pedal, the vehicle failed to increase in speed. The vehicle was merged to the shoulder of the road to be restarted but the vehicle would not turn on. The vehicle was towed to the contact's residence. An unknown warning light had illuminated. The local dealer was contacted but the vehicle was not diagnosed or repaired due to the recall parts not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 63,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578587March 20, 2024
ENGINE, POWER TRAIN, SERVICE BRAKES
My engine had blown under warranty. They had replaced the engine, which took two weeks once I got my car back, about a week or two later, check engine, lights and warnings pops back on. I return to Ford to assess the problem and they reassured me that the warnings were just because they replaced the engine and they should disappear shortly. Two weeks have gone by and the warnings were still there and my car had started driving awkwardly again. I returned to forward to get my car, repaired under warranty and receive a loaner vehicle to remain doing my every day job with. They did not have any loaner cars and did not have availability to work on my vehicle for three months. They called me with availability. My warranty was up and they were unable to fix my engine since I have lost the house I was living in. Became homeless. And now I’ve got myself back in a house and working to get my car repaired. This is caused a lot of damage for me and my family as we have still been unable to get the car repaired and it has been almost 4 years since I took my car into ford for the repair. Now that it is recalled, they still do not have a solution, and they will not allow me to return the car to them for a loaner car until they do fix the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578248March 19, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the engine seized. The contact stated that while driving in traffic on a busy highway, the failure occurred. The contact stated that the vehicle was nearly rear-ended. Additionally, the contact stated that the failure occurred while the contact was out of town. The vehicle was towed to a dealer, and it was diagnosed and determined that the vehicle experienced engine failure and the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 76,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577937March 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact stated while driving 70 MPH, the vehicle decelerated to 40 MPH and went into LIMP Mode. The low oil pressure warning light was illuminated. Additionally, the vehicle failed to start. The vehicle was towed to the local dealer, who informed the contact that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578021March 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578125March 18, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the check engine and low oil pressure warning lights illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump. The contact was informed that the oil pump needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578143March 18, 2024
POWER TRAIN, STEERING, UNKNOWN OR OTHER
It was flashing lights reving up and down was not drivable car was not driving safely and sounded very bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577991March 18, 2024
ENGINE, FUEL/PROPULSION SYSTEM
The vehicle frequently loses power yet it is not consistent enough to determine a pattern. Sometimes I am simply backing out of my driveway, sometimes I am accelerating after a stop sign, sometimes I am accelerating while entering on the freeway, sometimes I am simply driving down the freeway. What is consistent are the symptoms. The vehicle loses power, like it’s running out of gas. I cannot accelerate for a brief moment. If I press on the gas pedal to give it more power, sometimes it works and powers through the problem, sometimes it does not. It typically happens either in reverse, or when I am accelerating between 0 to 70. One time I was getting on the freeway, and the car would not go over 60. There is a car quickly approaching behind me and a Semi in the far left lane, so the car behind me had to honk the horn and slam on the brakes, because my car lost power right at the bottom of the entrance ramp. It continued until I let off, I posted for a couple moments, and then tried to slowly accelerate. I was able to get up to 70 before it lost power again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577541March 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577680March 15, 2024
ENGINE
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The vehicle decelerated and the engine seized. The vehicle was towed to an independent mechanic where it was diagnosed with a failed oil pump drive belt tensioner. The contact was informed that the oil pump drive belt tensioner needed to be replaced. The contact was advised to take the vehicle to the dealer. The vehicle was towed to the dealer where it was diagnosed with a failed oil pump drive belt tensioner and that the oil pump drive belt tensioner needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577416March 14, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil pressure oil warning light illuminated. Additionally, an unknown warning light illuminated. The contact depressed the accelerator pedal, the vehicle failed to accelerate as intended. The vehicle was not taken to an independent mechanic or the dealer. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure 86,000. The failure mileage was approximately VIN tool confirm parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577110March 13, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while driving 25 MPH, the vehicle slowed down. The stop, park, and restart message were displayed. The vehicle was restarted, but the failure recurred. The contact continued to drive, and the oil, engine, and battery warning lights illuminated. The driver pulled over into a parking lot. The vehicle was towed to the local dealer, where it was diagnosed that the engine was damaged, and the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was contacted and referred to a local dealer. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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