Ford Ecosport Complaints

1,865 consumer complaints on file.

#11581002April 3, 2024
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580646April 2, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact stated that while driving at approximately 75 MPH, the "Oil Pressure Low" message displayed and continued to flash. The contact entered a parking lot, turned the vehicle off, and attempted to turn the vehicle back on, however, the vehicle would not restart. The vehicle was towed to the residence and then towed to the dealer. The vehicle was not diagnosed or repaired; however, the dealer confirmed that parts were not yet available for NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580682April 2, 2024
ENGINE AND ENGINE COOLING
The contact's husband owns a 2019 Ford EcoSport. The contact stated that while driving at 45 MPH; an abnormal popping sound began to emit from the vehicle. The vehicle also began to hesitate upon the depression of the accelerator pedal. The "Low Oil Pressure" message appeared on the instrument panel; however, upon inspection, the oil level was found to be normal. The vehicle was initially towed to an independent mechanic where it was discovered that the oil line had been contaminated with various particles which caused the failure. The vehicle was then towed to a dealer and the turbocharger was replaced; however, the failure returned soon after the repair. Recently, the contact discovered that the vehicle was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580706April 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while driving 60 MPH, the oil and check engine warning lights illuminated. The contact was able to move the vehicle to the next exit before the vehicle stalled. The vehicle was towed to a local dealer where it was diagnosed as an engine failure associated with NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580709April 2, 2024
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford EcoSport. The contact stated while driving 70 MPH, the vehicle stalled and failed to accelerate as needed. The oil pressure warning light was illuminated. The contact was able to drive the vehicle to the residence. The contact then received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. A local independent mechanic diagnosed the vehicle at the residence, and it was determined that the oil pump needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580418April 1, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 65 MPH, the brake pedal was firm while being depressed; however, the vehicle failed to stop immediately. The vehicle then lost motive power. The check engine warning light was illuminated. The failure nearly caused a collision. The contact pulled over to the side of the road and the vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580196March 30, 2024
VEHICLE SPEED CONTROL, ENGINE, UNKNOWN OR OTHER
The system of my car kept saying that low oil pressure and I was confused because I just got my car oil changed two weeks ago. So I went to Jiffy Lube to get my oil checked. They said it was full and that I had a mass flow light on and they stated that there was something wrong with the oil pressure due to the airflow or something, so then my car stopped on side of the road 2 minutes after I left jiffy lube. I almost got to into a wreck. Someone almost hit my car because my car was accelerating slow, so I had to pay a tow truck to take my car home then I have to pay for a mobile mechanic to come out to my house to see the issue. he said that it was , the vacuum pump, the engine oil pressure was low due to the airflow just like jiffy lube said and also the timing belt or chain tension needed to be replaced. Now I have been without a car for a week and every time I call the dealership they said that there is no parts in stock. I have also called the vehicle safety hotline 1-888-327-4236 and the number is out of service. So I don’t know what to do. I am without a car I don’t know how to rent a car because I don’t have the money for it because I just paid over $600 (Tow truck, oil service and diagnosis test). I don’t know if you guys can trade my car in for something else or give me a loaner car but something has to be done. You guys have to help me out some kind of way due to this recall. This is acceptable especially since I have to Uber my kids to and from school and daycare and I have to Uber myself to work, pick up my kids and home every day. Please contact me as soon as possible [XXX] so this issue can be resolved. Thanks [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580204March 30, 2024
ENGINE, POWER TRAIN, SERVICE BRAKES
I have experience powertrain malfunctions, loss of engine power since June 2023. I had to have my vehicle towed to ford because I had no engine power. The engine was replaced in October and I still am experiencing the same exact issue. The engine light and power train malfunction alerts. I have reduced power and braking while driving. I brought the ecosport back to ford on March 22 2024 and I was quoted $2400 to replace the engine oil pump belt tensioner .when I brought in my vehicle I was never told by ford that this is the exact part that my vehicle has a recall on. My car still has not been fixed and is a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580167March 29, 2024
UNKNOWN OR OTHER, ENGINE
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579884March 28, 2024
ENGINE
Engine seized while driving down the road in traffic, loss of power steering and power brakes. Had to tow it to ford. FORD WILL NOT REPLACE ENGINE THAT THE OIL PUMP DAMAGED. THEY WANT 8 THOUSAND DOLLARS!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579924March 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several warning lights were illuminated. The contact drove the vehicle to the shoulder of the road and turned the vehicle off. The contact attempted to restart the vehicle, but the vehicle did not start. The vehicle was towed to the dealer where the vehicle was diagnosed with a failed oil pump which caused the failed engine and the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 55,665. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579971March 28, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Ecosport. The contact stated while her daughter was exiting the driveway, the vehicle made an abnormal sound. Additionally, the contact stated that while her daughter was driving at an undisclosed speed, the low oil pressure warning light illuminated and the vehicle lost motive power. The driver was able to pull to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the oil pump had failed and needed to be replaced. The mechanic replaced the oil pump and test-drove the vehicle. The mechanic then informed the contact that the turbocharger needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. An unknown dealer was notified of the failure and advised the contact to take the vehicle to their location for diagnostic testing. The contact declined. The manufacturer was contacted and denied reimbursement for the repair. The failure mileage was approximately 44,193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579824March 27, 2024
POWER TRAIN
In Jan 2024 my car started running rough. In Feb 2024 I was mailed the 23V-905 recall notice. Late Feb I had the oil changed in my car. This didn't help the rough running. Mar 4 2024 a warning came on indicating "low engine oil pressure". I took it back to the oil change shop, who looked at everything, showed me it had a safe oil level...it was not dripping oil on my driveway. I was then told about the recall notice and to have it diagnosed at a dealership. Every dealer I called advised it an advance notice only, it's okay to drive my car, until parts are available - In July. I called Ford who gave me a service ticket CAS48387851. My dealership did a diagnosis and said there is metal in the oil with coes P0012, Intake camshaft position timing over re-tarded P0014, low or contaminated oil P0299, Turbo under boost condition P0303, cylinder 3 misfire detected P0316, Engine misfire Detected on start up P0340, camshaft position sensor A circuit P0344." They said I need my engine replaced for $7266.XX - and that this isn't recall related. I need NHTSA to upgrade the Ford recall to expedite repairs. There are many people without use of their vehicles, still making payments, and no replacement car due to Ford's inadequate response to a problem known since Feb 2022 when Critical Concern Reviewed the oil pump issue. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579690March 27, 2024
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I have had nothing but problems with this car. It only had 36 miles on the car & dealership (Frederick Ford,Seaford de) classified it as used. The car wouldn’t start, had to call roadside assistance. After waiting the car decided to start. Going down road car kept cutting off & on and losing power. Everyone it lost power I had to try and pull over. What if there was nowhere to pull over and it just cut off in the road?!?! The dealership has been a total nightmare . I tried to exchange car & the sales manager was [XXX]. And was yelling he wouldn’t be able to sell a messed up vehicle. After complaining to Ford all I got was an extensive warranty with free oil changes. That’s it. I have records of all my car problems . My car has only a little over 15,000 miles cause I scared of driving it. I go back and forth to work that’s about it. I have 9 times my car has messed up from 04/2021-to 10/2022. 1x -[XXX] 3x- [XXX] 4x- [XXX] 1x- [XXX] Now There a recall on a car I haven’t even driven over 15,000 miles?!?!? Please help INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579544March 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving approximately 65 MPH, the low oil pressure warning light was blinking off and on and the "See Owner’s Manual" warning light was illuminated. The contact stated that the vehicle lost motive power while depressing the accelerator pedal. The contact was able to exit the highway and drive back to the residence. The contact stated that the same warning lights and a chime were sounding. The contact stated that the vehicle was parked and did not attempt to restart the vehicle. The contact had not taken the vehicle to a dealer or independent mechanic. The contact called a dealer and was advised that the vehicle needed to be diagnosed to determine the cause of the failure. The contact stated that the dealer was aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but offered no assistance. The failure mileage was approximately 74,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579579March 26, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated while driving at approximately 40 MPH, there was an abnormal sound coming from under the hood. The vehicle was taken to a local dealer to be diagnosed, but no failure was found. The contact stated several warning lights were illuminated on the instrument panel. The contact stated that after several days, the vehicle was towed to a local dealer, where it was diagnosed that the engine had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579318March 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated that while driving at 10 MPH from a stop sign the oil pressure low message was displayed. There was an abnormal dinging noise detected. The vehicle lost motive power. The vehicle was taken to an independent mechanic where it was diagnosed that there was an oil light and lack of power. There was no oil pressure present. The oil pressure drive belt had failed. The vehicle was towed to the local dealer where it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case and referred the contact to the NHTSA Hotline. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579365March 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578836March 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578937March 22, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated that while operating the vehicle the check engine light had illuminated, The vehicle would not accelerate past 30 MPH and white smoke was present coming from the exhaust system. The vehicle was towed to the local dealer who diagnosed that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The contact was informed of the NHTSA Campaign Number: 23V905000(Engine, Engine Cooling). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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