Ford Ecosport Complaints

1,865 consumer complaints on file.

#11596614June 25, 2024
ENGINE, POWER TRAIN, SERVICE BRAKES
My car stop running completely. It's at the dealership for about 3 months and they have fix but the engine are on backorder. Looking at the 2nd quarter of next year to be fixed. My family and I will be without a vehicle for almost an year. I don't have the money for a rental which they said they would reimburse me which isn't an option for me at this time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596385June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596394June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596424June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596433June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596444June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate properly. The vehicle was taken to an independent mechanic, where it was diagnosed; however, the contact was unsure of the diagnostic report. The dealer was made aware of the failure and advised the contact to take the vehicle in to be inspected. The contact stated while driving to the dealer, the vehicle lost motive power and stalled. The vehicle was towed to the dealer. The contact was unsure if the vehicle was diagnosed; however, the dealer informed the contact that the engine had seized, and that the failure was linked to the recall campaign. However, parts to perform the recall repair were not yet available. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 66,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596413June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated while driving at approximately 35 MPH, the oil pressure warning light illuminated, and the vehicle suddenly stalled. The vehicle was able to be restarted. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The contact related the failure with NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596387June 25, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while her husband was driving approximately 15 MPH, the vehicle started sputtering and lost motive power. The low oil pressure warning light illuminated. The contact's husband was able to veer to the side of the road. The vehicle failed to restart and was towed to the dealer, where the failure persisted. The dealer determined that the failure was related to the recall. There was no further information provided. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 85,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596095June 24, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
While daughter was driving vehicle, the vehicle lost complete power. There is no drive power and almost put my daughter in an accident. We have taken the vehicle to where we purchased it from, and they advised it needed a new engine, after several months, we found out it was due to this engine recall on the ECO Sport and was told it had to be taken to a certified Ford dealer to handle the recall, since the recall superseded the warranty we purchased on the vehicle. It is now sitting at Bob Thomas Ford in Fort Wayne Indiana since February/March, and Ford is not taking responsibility for this. They only offered a rental vehicle on April 15th, which was 5 months into us not having the vehicle, because they have had nothing further on this recall and no parts. I have put in several claims with Ford asking for them to buy back the vehicle at what we owe, since we had to replace the car. Now, they are stating that parts are anticipated to be available 1st quarter of 2025. I am asking that Ford pay off the balance of the vehicle and buy it back. They cannot expect people to pay on a loan for a car when it is not drivable, for over a year.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596154June 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596184June 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact stated that while driving at various speeds, the vehicle started losing motive power with the check engine warning light illuminated. The contact also noticed a brief hesitation while accelerating. The contact stated that the vehicle was previously repaired, and the engine was replaced. The contact related the failure with NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 91,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596245June 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596287June 24, 2024
ENGINE, FUEL/PROPULSION SYSTEM
Almost 6 months ago, my car began to malfunction. It would not start at all. I paid $500 to have a mechanic diagnose the issue and replace the battery, but nothin worked. I had to have the car towed to the Ford dealership, and they advised me that my engine had failed due to a defect in the fuel pump tensioner, which was an issue that was under recall. They told that they could not do anything to repair the issue, however, because the recall had not been officially published. It has now been nearly six months with my vehicle sitting at the dealership, unusable, because Ford refuses to repair it until the recall comes out. They have also refused to provide a rental or loaner car so I have been out of a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596222June 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596163June 24, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated while driving 35 MPH, the low oil pressure warning light illuminated. The contact pulled to the side of the road. The contact was able to drive to the dealer, where the brakes failed, and the vehicle stalled. The dealer diagnosed that the engine had seized due to the oil pump drive belt tensioner failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and advised the contact that he could be reimbursed for vehicle rental expenses. The failure mileage was approximately 61,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595968June 23, 2024
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
This issue has not been corrected and this car is unsafe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595969June 23, 2024
ENGINE
Ford dealership quote to replace engine $7100.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595895June 22, 2024
ENGINE
My daughter has informed me that the oil pressure light has come on and off and the engine starts shaking . I know the current recall they have out has to do with the oil pressure. I called Ford and explained to them what was going on and was told to call a dealership to make an appointment they said I would have to wait to get it in and they already have one and can’t get parts to repair it yet. I was told by Ford and the dealer ship that there is nothing stating she can’t drive it but if possible they don’t recommend it. So I am not sure what she should do because she relies on this vehicle every day. Being it’s a major recall should Ford have to provide a rental car until it’s looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595914June 22, 2024
ENGINE
I am reaching out to express my deep concern regarding the ongoing issue with my 2018 Ford Ecosport, which has been affected by the recent recall notice 23S64 / NHTSA 23V905. As per the recall, my vehicle displayed low oil pressure on Friday, March 29, 2024 resulting in Immediate engine failure. Despite promptly bringing my car to multiple dealerships I have been without my vehicle for over three months, as we are now approaching July. To make the matter worse I am continuing to make my monthly finance obligation for a car that I do not have. In addition, I have to come out of pocket for additional transportation and tow trucks. This situation has been extremely distressing, as I rely heavily on my vehicle for essential daily tasks. As a full-time working mother with a teenager who is actively involved in school activities such as baseball, transportation is vital for us. Additionally, managing household responsibilities alongside my professional commitments further underscores the importance of having a reliable means of transportation. Despite having paid almost $5,000 for an extended warranty, I have been informed that due to the national recall, my warranty coverage is effectively superseded. This leaves me without the support and service I paid for, adding to the frustration and inconvenience. I am making public my complaint in the hopes of drawing attention to this matter and urging Ford to expedite resolution efforts. Whether it be expedited repairs, temporary alternative transportation arrangements, or any other form of support, I am in dire need of a swift resolution to this issue. Your prompt attention and assistance in this matter would be greatly appreciated. I trust in Ford’s commitment to customer satisfaction and hope for a positive outcome to this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595665June 21, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 30 MPH, the vehicle unexpectedly started losing motive power. The Oil Pressure warning light was illuminated. The vehicle was taken to a local dealer where the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 58,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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