Ford Ecosport Complaints

1,865 consumer complaints on file.

#11675723July 23, 2025
ELECTRICAL SYSTEM
Diagnostic tool says "Loss of Communication with steering wheel column" "loss of connection with ABS module" and "loss of connection with power steering module"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675758July 23, 2025
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
There is an open recall on my 2020 Ford EcoSport (VIN: [XXX] ) involving the engine oil pump. The recall was issued back in 2023, and I have been repeatedly told that the part would be available “at the beginning of the year” — first in 2023, then 2024, and now again in 2025. Each time, no resolution has come, and the part remains unavailable. This delay has made my vehicle unsafe and unreliable. I’ve been unable to drive it confidently or use it for essential transportation. Despite contacting both Ford and the original dealership (Preston Ford West in Randallstown, MD), I have received no specific repair date or clear guidance — only repeated postponements year after year. Meanwhile, I am forced to continue making high monthly loan payments on a vehicle I cannot safely operate. This has become a financial burden as well as a safety risk. I am requesting that NHTSA investigate Ford’s handling of this recall and assess whether consumers like myself should be protected under a buyback, warranty extension, or similar resolution process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675375July 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675376July 22, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674990July 21, 2025
ENGINE
Engine oil pump belt tension
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675135July 21, 2025
ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER
The contact owns a 2018 Ford Ecosport. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the turbo charger. The contact was informed that the turbo charger need to be replaced. The vehicle was not repaired. The contact stated that a failure with the turbo charger had occurred less than a year prior and was replaced. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675139July 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675150July 21, 2025
UNKNOWN OR OTHER
Recall is for 25S12 FRONT HALF SHAFT INSPECTION red McCombs completed and passed on June 23 2025 a week later the shaft had been bent Ford is denying paying for the recall because it was initially passed. I’m writing to follow up on an ongoing issue involving my 2021 Ford EcoSport currently at your dealership, Red McCombs Ford. I’ve been without a vehicle for several weeks now, and despite multiple text updates from Adrian, I’ve yet to receive a concrete response or resolution from Ford regarding the recall and repair process. As you are aware, my vehicle was inspected at your service department on June 23, 2025 in relation to Ford Recall 25S12, concerning improper axle half-shaft installation. At that time, I was told the axle was installed correctly. However, by June 30, the vehicle was back at your shop with a bent axle shaft — a serious failure that occurred less than a week after your team cleared it. This raises a critical concern. Given the nature of the recall — where improperly seated axles can cause spline wear, misalignment, or other stress-related damage — it is highly plausible that the damage was either missed during inspection or already underway when the vehicle was deemed compliant. Despite this, I have received no official update from Ford about whether the repair will be covered under the recall. The continued delay, lack of communication, and lack of access to a working vehicle have created a great deal of inconvenience and frustration. At this time, I am requesting the following: A written update on the current status of my vehicle’s repair and Ford’s determination. A copy of the inspection report from 6/23 outlining what was evaluated during the recall check. Confirmation that this issue is being escalated appropriately within Ford if a resolution is still pending. I would appreciate a prompt response so we can move forward in resolving this issue. You may contact me directly by phone or email.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675121July 21, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact stated while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The vehicle was restarted after several attempts. The vehicle was driven to the residence. The contact stated that the failure had occurred while driving over a bridge. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 11,226. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674811July 20, 2025
WHEELS
After reviewing the latest service and inspection report was informed that the lug nuts are swollen and need to be replaced at a cost of $195.00 USD. After inspecting the vehicle lug nuts myself the marks on the outside of the nut show the pattern from the use of a twelve point socket when a six point socket should have been used. I replaced 14 of the 16 lug nuts on this vehicle but was unable to get 2 of them off; one on the left rear and the other on the right rear wheel. This style of lug nut; ie. 2-piece is a safety hazard as the two remaining wheels cannot be easily changed by the owner in the event of a flat or other issue. The information from the dealership was not totally correct as I was told they other portion was alumninum when my testing shows it to be steel. They said that they swell due to corrorsion of which there was none. How do I trust they are giving their customers the correct information when I hear this. Subjectively, I believe the original damage was caused by the service staff using a twelve point socket instead of the correct 19mm six point socket. You can see the marks left on the lug nuts in the include image.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674475July 18, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 75-80 MPH, the “Low Oil” warning light illuminated, and there was a sudden loss of power. The contact was able to drive 5 MPH to the nearest exit, and located a local oil service shop, where a mechanic inspected the vehicle and determined that the engine had failed. The vehicle was towed from the mechanic to the dealer, who confirmed that parts for the recall repair were not yet available. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 51,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674189July 17, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and informed the contact that the engine might seize before the engine was replaced. The contact was concerned because the recall information indicated that dealers would replace the oil pump tensioner assembly and oil pump drive belt, free of charge. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674234July 17, 2025
POWER TRAIN
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 25V126000(Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674079July 16, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 30 MPH, there was an abnormal sound coming from the engine compartment. The contact stated that when the vehicle was started the following day, the "Low Oil Pressure" warning light illuminated, and the vehicle was making abnormal sounds. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle but was unable to determine the cause of the failure. The vehicle was not repaired. The contact related the failure to the recall. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673321July 14, 2025
UNKNOWN OR OTHER
The backup camera stays on after the car is in Drive and is actively moving forward. It has happened multiple times. I have video of this occurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673341July 14, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673472July 14, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford EcoSport. The contact stated while driving 80 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway and turned off the vehicle. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated but had since turned off. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The contact was advised to bring the vehicle back if the check engine warning light became illuminated again. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673077July 12, 2025
ENGINE
ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR THE ENGINE OIL PUMP DRIVE BELT TENSIONER ARM TO FRACTURE, SEPARATE FROM THE TENSIONER BACKING PLATE, ANDOR THE OIL PUMP DRIVE BELT MATERIAL MAY DEGRADE AND LOSE TEETH, RESULTING IN A LOSS OF ENGINE OIL PRESSURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672737July 11, 2025
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
The contact owns a 2020 Ford EcoSport. The contact stated that while in the process of performing the State inspection of the vehicle, the inspector informed the contact that the exhaust pipe was fractured. The vehicle was taken to an independent mechanic, where it was diagnosed that the pipe that extended from the engine to the exhaust pipe needed to be replaced. The vehicle was not repaired because the parts were on backorder. The manufacturer was notified of the failure. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672716July 11, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while the contact's mother was driving at an unknown speed, the vehicle suddenly went into Limp mode. The driver was able to pull to a safe area, was able to restart the vehicle and continue driving. The dealer was informed of the failure and confirmed that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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