Ford Crown Victoria Complaints

3,074 consumer complaints on file.

#10284772September 21, 2009
VISIBILITY:WINDSHIELD WIPER/WASHER
TL*THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. WHEN THE CONTACT STARTED THE IGNITION IT ACTIVATED THE THE WINDSHIELD WASHER FLUID. SUDDENLY, THE FRONT WINDSHIELD WIPERS WERE ACTIVATED TO CLEAR ANY EXCESS WASHER FLUID; HOWEVER, THE WINDSHIELD WIPERS WERE INOPERATIVE. THERE WERE SEVERAL ATTEMPTS BEFORE THE WINDSHIELD WIPERS BECAME FUNCTIONAL. THE WINDSHIELD WIPER CONTROL SELECTOR FAILED TO DISENGAGE THE WINDSHIELD WIPER SYSTEM UNTIL THE ENGINE WAS TURNED OFF. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON THREE SEPARATE OCCASIONS FOR THE IDENTICAL FAILURES. THE TECHNICIAN REPLACED THE CONTROL SWITCH TWICE AND THE MOTOR ON A SEPARATE OCCASION. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 171,000. UPDATED 10/21/09.*LJ UPDATED 10/20/09
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281789August 26, 2009
ELECTRICAL SYSTEM, SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 45 TO 50 MPH ON NORMAL ROAD CONDITIONS PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE "ABS" WARNING LIGHT INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL AND THE DRIVER WAS ABLE TO COAST INTO THE EMERGENCY LANE. THE WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE FAILURE WAS RELATED TO THE REAR DRIVE SHAFT AXLE. NHTSA CAMPAIGN ID NUMBER 04V328000 (SUSPENSION;REAR) WAS RELATED TO THE FAILURE; HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED. THERE WERE CONCERNS OF THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281714August 25, 2009
WHEELS
HAVE 2003 FORD CROWN VICTORIA GOT RECALL NOTICE IN MARCH 2009. I CALLED NAPA FORD AND WAS TOLD CAR HAD TO BE A POLICE CAR REGISTERED TO A POLICE STATION REALLY FELT LIKE A BRUSH OFF NOW 5 MONTHS LATER I HAVE CRACKS IN MY RIM AND A FLAT TIRE I CALLED BACK AND WAS BRUSHED OFF AGAIN THERE IS A PROVEN DEFECT AND THERE NOT FIXING IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280879August 18, 2009
EXTERIOR LIGHTING
MY NAME IS MATTHEW AND I OWN A 2003 FORD CROWN VICTORIA LX SPORT. IN EARLY JANUARY I HAD A MINOR FRONT END COLLISION WITH A DEER. MY INSURANCE PROVIDER REPLACED A HEADLAMP, PARK LAMP AND A HEADER (FRONT PANEL THAT CONNECTS TO THE GRILLE. IN EARLY FEBRUARY I WAS DRIVING AFTER DARK AND THE HEADLAMPS SHUTOFF, THE PARK LAMPS STAYED ON BUT THE TWO WHITE HEADLAMPS SHUT OFF AND WOULDN'T COME BACK ON. I PLAYED WITH THE SWITCH, HIGH BEAMS AND FINALLY TURNED THE CAR OFF. UPON RESTARTING IT THE CAR THE AUTOMATIC LIGHTS CAME BACK ON. IN THE PAST 6 MONTHS THE PROBLEM HAS GONE FROM A ONCE A MONTH OCCURRENCE TO A PERMANENT PROBLEM TO THE EFFECT THAT THE LIGHTS STAY ON FOR LESS THEN 2 MINUTES AFTER THE CAR IS STARTED. AFTER THAT I MUST HOLD THE WAND BACK TO TURN ON THE HEADLAMPS THE DURATION OF MY DRIVE. THE LIGHTS DO NOT COME BACK ON AT ALL. CONSEQUENTLY IT IS HARD TO DRIVE AND CONTROL SUCH A LARGE CAR WITH ONLY ONE HAND AND I FEEL THAT ITS UNSAFE TO DRIVE A CAR WITH THE CONDITION OF THE HEADLIGHTS. ORIGINALLY I THOUGHT THIS MAY BE A HEADLIGHT SWITCH AND AM IN THE PROCESS OF REPLACING IT BUT MY MECHANIC SAID NOT TO BOTHER BECAUSE IT WAS A LIGHT CONTROL MODULE THAT WAS CAUSING THE PROBLEM....$480.00 FOR A SAFETY PART THAT UNDER NO CIRCUMSTANCES SHOULD HAVE PROBLEMS. I HIGHLY DOUBT THAT HITTING THE DEER RUINED THE MODULE BECAUSE THE PROBLEM DIDN'T START UNTIL A MONTH AFTER I HAD MY ACCIDENT AND THE IMPACT WAS VERY LIGHT. UNFORTUNATELY I'M NOT THE ONLY CROWN VICTORIA OWNER THAT HAS HAD THIS PROBLEM AND THAT MAKES ME WONDER WHY THE FORD MOTOR COMPANY HAS NOT YET ISSUED A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280259August 12, 2009
ELECTRICAL SYSTEM
ON JULY 10 MY WIFE AND GRAND SON WERE RETURNING TO OUR FLORIDA HOME FROM AN AMUSEMENT PARK ABOUT AN HOURS RIDE WHEN THE HEAD LIGHTS WENT OUT ON MY 03 FORD CROWN VIC. SHE WAS ABLE TO PULL OVER AND AFTER 30 MINUTES TRYING DIFFERENT IDEAS THE LIGHT DID COME ON AND SHE WAS ABLE TO DRIVE HOME FORTUNATELY WITH THE LIGHTS STAYING ON, IT WAS A NERVE RACKING EXPERIENCE FOR THEM. SINCE THEN IT HAS DONE IT ON SEVERAL OCCASIONS DURING THE DAY AS I RUN WITH MY LIGHTS ON DURING DAYLIGHT HOURS. I HAVE SINCE FOUND THAT IT IS THE LCM UNIT(LIGHT CONTROL MODULE) THAT CONTROLS THE LIGHTS IN THIS 03 CROWN VIC AND THE 04,05 MODELS. I KNOW THAT YOU HAD AN INVESTIGATION INTO THIS RECURRING PROBLEM AND CLOSED IT WHEN YOU DID NOT WARRANT A RECALL EVEN AFTER MANY COMPLAINTS, SOME OF THEM VERY SCARY ON DARK BACK ROADS. I THINK YOU WOULD HAVE TO HAVE IT HAPPEN TO YOU TO KNOW WHAT ITS ALL ABOUT. WHAT WILL IT TAKE A HIGHWAY DEATH TO HAVE THIS PROBLEM LOOK AT IN A PROPER MANNER? I JUST CAN BELIEVE THAT THIS IS NOT A SERIOUS RECALL ITEM. JUST TRY SHUTTING YOUR LIGHT OFF ON A NARROW BACK ROAD AT 30 MPH TO JUST GET AN IDEA OF WHAT IT ALL ABOUT, YOU WILL BE PUTTING THEM BACK ON REAL QUICK, NOT SOMETHING YOU CAN DO WHEN THE LCM FAILS. THANK YOU FOR YOUR TIME READING MY E-MAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279457August 5, 2009
ENGINE AND ENGINE COOLING:ENGINE
2004 FORD CROWN VICTORIA # 2 CYLINDER BLEW OUT SPARK PLUG. HAD TO HAVE HELI-COL INSTALLED TO MAKE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277296July 18, 2009
STRUCTURE
PAINT IS BUBBLING AND FLAKING OFF. FORD SAYS NOT THEIR RESPONSIBILITY, AREAS ARE FROM THE SIZE OF A 1/8INCH TO A AREA 6 INCHES IN SOMEWHAT OF A CIRCLE... SINCE PAINT BLEW OFF AND LOOKS SO BAD I HAVE TRIED A FIX BUT PAINT DOES NOT WANT TO ADHERE.... I SEE A TSB ON THIS BUT FORD SAYS IT IS NOT FOR MY PARTICULAR VEHICLE> WONDER WHY TSB IS ABOUT PAINT BUBBLING, BUT DOES NOT SAY A CERTAIN SERIAL NUMBER... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276974July 16, 2009
STEERING
STEERING WHEEL DISENGAGED WHILE DRIVING. WHEEL ROTATED MORE THAN 360 DEGREES AND HAD NO EFFECT ON THE CAR DIRECTION. ALMOST INJURED PEDESTRIAN (POLICE OFFICER) BUT WAS MAKING A TURN FROM A COMPLETE STOP SO WAS ABLE TO STOP CAR SINCE WAS ONLY GOING SLOW. I WAS COMING BACK FROM A TWO HOUR TRIP FROM CAPE COD AND IF THIS WOULD HAVE HAPPENED ON THE HIGHWAY WHO KNOWS WHAT COULD HAVE HAPPENED. FORD SERVICE MANAGER SAID THAT THE SHAFT FELL OUT OF THE STEERING COLUMN AND THIS SHOULD NOT HAPPEN UNLESS CAR WAS IN A COLLISION. WHICH IT WASN'T. MY PERSONAL MECHANIC WHO HAS MORE THAN 50 YEARS OF EXPERIENCE REPAIRING FORDS ALSO HAD NEVER SEEN THIS HAPPEN BEFORE. FORD DID NOT GRANT ME ANY DISPENSATION AND I PAID FOR THE REPAIR ($1381.75). WHEN I CALLED FORD THEY SAID THERE WAS NOTHING THEY COULD DO AND COULD NOT GIVE ME THE NAME OF ANYONE IN THE COMPANY THAT I COULD SPEAK WITH FURTHER ABOUT THIS. MY CALL WAS ANSWERED BY A SERVICE COMPANY IN FLORIDA AND THEY APPARENTLY HAVE NO INFORMATION ABOUT WHO AT THE FORD COMPANY HEADQUATERS I COUOLD ADDRESS THIS ISSUE TO. IT SEEMS THEY HAVE MADE IT VIRTUALLY IMPOSSIBLE FOR A CITIZEN TO OBTAIN APPROPRIATE CONTACT INFORMATION. THIS WASN'T OFFICIALLY REPORTED TO THE POLICE BUT SINCE IT HAPPENED DIRECTLY OUTSIDE THE LOCAL POLICE STATION, AND THE HORN ALARM ALSO WENT OFF, ABOUT A DOZEN POLICE OFFICES (INCLUDING THE CHIEF) WITNESSED THE EVENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276838July 15, 2009
POWER TRAIN
POLICE PACKAGE. RIGHT REAR WHEEL BEARING SEAL FAILS, COVERING BRAKE DISC AND CALIPER WITH GREASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276835July 15, 2009
POWER TRAIN
POLICE PACKAGE VEHICLE. RIGHT REAR AXLE BEARING SEAL FAILS COVERING BRAKE DISK WITH GREASE. VEHICLE HAD 5,000 MILES ON IT AT THE TIME OF INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276839July 15, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
POLICE PACKAGE. TRANSMISSION SLIPS AND LACKS ABILITY TO MOVE FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276869July 15, 2009
ENGINE AND ENGINE COOLING:ENGINE
WE HAVE SEVERAL FORD CROWN VIC POLICE CARS IN OUR AGENCY AND WE ARE HAVING TROUBLES WITH THE COOLING FANS BREAKING DOWN. OTHER AGENCIES ARE ALSO HAVING THE SAME TROUBLES. THE COST FOR THESE REPAIRS ARE OVER $600.00 PER SQUAD AND WITH OUR TIGHT BUDGET THESE COSTS ARE ADDING UP. IS THERE ANY ACTIVE SERVICE BULLETIN OR RECALLS ON THESE PARTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276756July 14, 2009
SUSPENSION:FRONT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PREVIOUSLY REPORTED UNDER RECALL # 98V322000. THIS RECALL WAS LIMITED TO 1994-1999 CROWN VICTORIA FLEET VEHICLES, NATURAL GAS, AND LINCOLN TOWNCAR LIMO'S. A PART SEARCH SHOWS ALL CROWN VICTORIAS FROM 1994-1999 USE THE EXACT SAME PART NUMBER FOR THE BALL JOINTS. THERE IS NO DISTINCTION BETWEEN FLEET, PASSENGER,CNG, OR LIMO'S. THIS DEFECTIVE BALL JOINT WAS APPARENTLY USED ON ALL 1994-1999 CROWN VICTORIAS EITHER SOLELY, OR INTERMITTENTLY, BUT NOT LIMITED TO ONLY FLEET/COMMERCIAL VEHICLES. FORD IS DEVELOPING A RECORD FOR PERFORMING RECALLS AND/OR REPAIRING DEFECTS FOR THEIR "FLEET CUSTOMERS" WHILE IGNORING THE AVERAGE CONSUMER WHO IS EXPERIENCING THE SAME PROBLEM. IN THIS CASE, HOWEVER, THE ISSUE IS ONE OF SAFETY, BOTH TO THE OCCUPANTS OF THE DEFECTIVE VEHICLE AND TO ALL OTHER VEHICLES ON THE ROAD. I BELIEVE FORD MOTOR CO DELIBERATELY SUPPLIED FALSE INFORMATION TO THE NHTSA REGARDING THE SCOPE OF THIS DEFECT. AN INVESTIGATION SHOULD BE CONDUCTED INCLUDING REVIEWING ACCIDENTS INVOLVING THESE VEHICLES. CURRENTLY, MY 1999 CROWN VICTORIA (68,000 MILES) HAS THE RIGHT LOWER CONTROL ARM LAYING ON THE GROUND IN MY GARAGE. I AM FORTUNATE IT HAPPENED WHILE I WAS PUTTING MY CAR AWAY AND NOT THE NEXT DAY WHEN I WOULD HAVE BEEN TRAVELING AT HIGH SPEEDS ON THE OHIO TURNPIKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276415July 11, 2009
EXTERIOR LIGHTING
LIGHTING CONTROL MODULE FAILED....HEAD LIGHTS WENT OUT IN DARK ON HWY. UNABLE TO GET LIGHTS ON SAFETY HAZARD. HAD TO USE FLASHER TO APPROACH PULL OFF AREA. STILL UNABLE TO GET LIGHTS ON. FAMILY MEMBER CAME, FOLLOWED TO GET CAR & PASSENGERS TO SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276255July 9, 2009
SUSPENSION:FRONT:CONTROL ARM
TL*THE CONTACT OWNS A 1997 FORD CROWN VICTORIA. WHILE DRIVING 25 MPH, THE DRIVER'S SIDE CONTROL ARM SEPARATED FROM THE BALL JOINT. AS A RESULT, THE VEHICLE WAS SCRAPING THE GROUND. THE CONTACT IS IN THE PROCESS OF TAKING THE VEHICLE TO THE DEALER FOR INSPECTION. THE MANUFACTURER STATED THAT NO COMPENSATION WOULD BE PROVIDED BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE CURRENT RECALL REGARDING THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276062July 8, 2009
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2005 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE VEHICLE IS USED AS A POLICE VEHICLE. WHILE THE VEHICLE WAS PARKED WITH THE ENGINE RUNNING, THE CONTACT SAT IN THE DRIVER'S SEAT AND THE AIR BAGS SUDDENLY DEPLOYED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THEY HAVE NOT YET DIAGNOSED THE CAUSE OF THE FAILURE. THE CONTACT BELIEVES THAT THIS IS A SAFETY HAZARD AND A RECALL SHOULD BE ISSUED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 100,000. U[PDATED 07/28/09. *LJ UPDATED 07/31/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275484July 1, 2009
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL*THE CONTACT OWNS A 1994 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE UPPER AND LOWER BALL JOINTS WERE VERY NOISY WHILE DRIVING 20 MPH. HE SUGGESTED THAT THEY MAY BE RUSTY DUE TO THE HIGH PITCH NOISE HE HEARS THROUGHOUT THE VEHICLE. THE CONTACT INSPECTED THE BALL JOINTS AND STATED THAT THEY APPEARED TO BE DAMAGED. THE VEHICLE HAS NOT YET BEEN INSPECTED BY A DEALER OR MECHANIC. THROUGH ONLINE RESEARCH, HE FOUND NHTSA CAMPAIGN ID NUMBER 98V322000 (SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT). THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM THE RECALL. THE CONTACT BELIEVES THAT IT SHOULD BE INCLUDED SINCE THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 40,000 AND CURRENT MILEAGE WAS 48,000. UPDATED 07/28/09. *LJ UPDATED 07/30/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275075June 26, 2009
TIRES, TIRES:SIDEWALL
GOING 65 MPH ON THE FREEWAY AND MY BACK TIRE BLEW. THE SIDEWALL COMPLETELY SEPARATED FROM THE REST OF THE TIRE. I JUST NOTICED A BUBBLE ONE OF THE FRONT TIRES, 6-25-09. I BOUGHT THE TIRES AS A SET. I WILL BE REPLACING ALL THE TIRES TOMORROW. THE TIRES ARE MICHELIN SYMMETRY M&S P225/60 R16. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275077June 26, 2009
TIRES, TIRES:SIDEWALL
NOTICED A BUBBLE ON THE SIDEWALL OF MY TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274444June 21, 2009
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
2003 FORD CROWN VICTORIA HEADLAMPS SHUT OFF WHILE DRIVING ON INTERSTATE AT 70 MPH WAS TOLD BY FORD MOTOR COMPANY NO RECALL EXISTS FOR (LCM) UNIT {LIGHTING CONTROL MODULE} THAT IS DEFECTIVE AND HEADLAMPS CAN GO OFF AT ANYTIME & WILL NOT WORK IN MANUAL OR AUTOMATIC OPERATION POSITIONS, THIS COULD LEAD TO A SERIOUS ACCIDENT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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