Dodge Journey Complaints

5,556 consumer complaints on file.

#11340266July 19, 2020
SEATS
THE DRIVER'S SEAT HEADREST DEPLOYED WHILE THE CAR WAS PARKED. NO COLLISION, IT WAS JUST TOUCHED WITH A HAND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340130July 18, 2020
AIR BAGS
FRONT PASSENGER SIDE HEADREST AIRBAG DEPLOYED RANDOMLY WHILE THE CAR WAS PARKED AND NO ONE WAS IN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340010July 17, 2020
UNKNOWN OR OTHER
I WENT TO GO TO TOWN, OPENED THE DRIVER'S DOOR, STARTED WORKING THE LEVER TO RAISE THE SEAT, NEXT THING I KNEW THERE WAS A LOUD BANG AND THE HEADREST EXPLODED. THERE WAS A SMALL PIECE OF BLACK PLASTIC THAT LANDED IN THE SEAT. THE VEHICLE WAS SITTING IN MY DRIVEWAY, THE IGNITION WAS STILL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339857July 17, 2020
SEATS
I HAD JUST GOTTEN INTO MY CAR IT WAS STILL IN PARK I STARTED MY CAR AND PROCEEDED TO MAKE A PHONE CALL WHILE THE CAR WAS ON AND PARKED. WHILE TAKING I HEARD A LOUD EXPLOSION SOUND. IT SCARED ME AND I THOUGHT SOME ONE HAD SHOT A GUN. IT TURNED OUT THAT THE PASSENGERS SIDE HEAD REST HAD DEPLOYED FOR NO REASON. I AM THANKING GOD MY FATHER WAS NOT WITH ME THAT DAY AS HE NORMALLY IS. MY DAD HAS A SEVER TBI IF THIS HAD HAPPENED WHILE HE WAS IN THAT SEAT THERE IS NO DOUBT THAT THE FORCE WITH WHICH IT HAPPENED WOULD HAVE KILLED HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339751July 16, 2020
SEATS
DRIVER'S SIDE HEADREST DEPLOYED FOR NO REASON WHILE SITTING IN THE PARKING LOT AT WORK. NO ONE WAS IN THE VEHICLE AT THE TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339823July 16, 2020
ELECTRICAL SYSTEM, ENGINE
MY WIFE'S CAR HAS STALLED SEVERAL TIMES WHILE RUNNING IN TRAFFIC AT 55 MPH AND ABOVE. SHE EASILY COULD HAVE BEEN INVOLVED IN A COLLISION. CAR HAS BEEN TO DEALER 4 TIMES FOR REPAIR, BUT STILL HAS SAME PROBLEM. CAR HAS UNDER 60K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339833July 16, 2020
ELECTRICAL SYSTEM
AROUND 11 MTHS AGO.PRESTON DEALERSHIP REPLACED 3 CENSORS BUT STILL ENGINE LIGHT CAME ON . THEN REPLACE ENGINE HARNESS IT WAS OK UNTIL LAST WEEK WHEN MY ENGINE LIGHT CAME ON AGAIN AND CAR STALLED ALL 3 TIMES.HARD TIME STATING .AFTER AROUND 8 HOURS LIGHT GOES OUT .HAD CODE READ BY AUTO ZONE SHOWROOM CRANKSHAFT SENSOR AND HATNESS..ITS VERY UNSAFE WHEN MY CAR STALLS ON HIGHWAY IN HEAVEY TRAFFIC AT 70 MPHS. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339836July 16, 2020
SEATS
I GOT INTO THE VEHICLE SHUT THE DOOR AND THE HEAD REST POPPED OPEN IT HIT MY HEAD SO HARD MY NECK HURTS FROM MY HEAD BEING THROWN FORWARD THE VEHICLE WAS NOT MOVING IT WASN'T EVEN STARTED YET IT WAS PARKED IN MY DRIVEWAY I HAD TO TAKE OFF THE HEADREST SO I COULD DRIVE IT.*DT CONSUMER WAS TOLD BY THE DEALER THE HEADREST WOULD COST $575 TO REPLACE IT. IN THE MEAN TIME, CONSUMER PLACED 2 SCREWS TO HOLD IT IN PLACE UNTIL HE COULD REPAIR IT.*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11339463July 15, 2020
ENGINE
CATALYTIC CONVERTER BEGAN MAKING A POPPING NOISE AFTER DRIVING ABOUT 2 WEEKS AGO. THEN ON JULY 14 2020 WAS DRIVING TO THE DENTIST WHEN I NOTICED A RATTLING SOUND IN THE AREA WHERE THE CATALYTIC CONVERTER WOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339501July 15, 2020
POWER TRAIN
WHILE DRIVING 75MPH ON THE HIGHWAY THE CAR SUDDENLY LOST POWER, LOSING ALL GAS PEDAL FUNCTION. I HAD MY CHILDREN IN THE VEHICLE AND WAS DRIVING IN HEAVY TRAFFIC. THIS IS A HUGE SAFETY ISSUE! AFTER GETTING PULLED OVER, ONCE THE CAR WAS TURNED OFF IT WOULD NO LONGER RESTART. THE CAR WOULD NOT EVEN GO INTO NEUTRAL WITHOUT USING THE BYPASS SWITCH, WHICH IS HOW WE GOT IT ON THE TOW TRUCK. THE DEALERSHIP DUG INTO THE PROBLEM AND FOUND THAT THE FLEX PLATE BETWEEN THE ENGINE AND TRANSMISSION COMPLETELY BROKE, SOMETHING THEY FLAT OUT SAID SHOULD NOT HAPPEN. AFTER RESEARCHING THE ISSUE, I FOUND THAT NOT ONLY IS THIS A VERY COMMON PROBLEM AMONG SEVERAL MODELS OF CHRYSLER (MINIVAN) AND DODGE (RAM AND JOURNEY), BUT IT HAS BEEN AN ISSUE FOR MANY YEARS IN THEIR V6 VEHICLES (BACK TO 2006). THE FLEX PLATE ITSELF HAS BEEN MANUFACTURED TOO THIN AND IS NOT MADE SAFELY, AS THE FIX ENTAILS INSTALLING AN AFTERMARKET, MUCH THICHER, FLEX PLATE. THIS PROVES THAT THERE IS A MANUFACTURER DEFECT IN THE ORIGINAL PRODUCT. EVEN WORSE, THIS FAILURE CAN CAUSE MAJOR TRANSMISSION PROBLEMS. NOT ONLY IS DODGE RISKING MY FAMILY'S SAFETY, BUT THEY RISK THE SAFETY OF OTHER DRIVERS TRAVELING NEAR ANY OF THEIR THOUSANDS OF FAULTY VEHICLES, AND THE TOW TRUCK DRIVERS WHO HAVE TO TOW THE BROKEN DOWN VEHICLES. I'VE SPOKEN TO DODGE MULTIPLE TIMES AND ALL THE WANT TO TELL ME IS THAT MY CAR IS OUT OF WARRANTY AT 100,000. DODGE BUILDS CARS TO BREAK DOWN AFTER 100,000; AT 110, 000 TO BE EXACT AND I AM NOT ALONE ON THIS ISSUE. DODGE NEEDS TO BE HELD ACCOUNTABLE FOR PRODUCING SAFER VEHICLES AND NOT KNOWINGLY PUSHING CHEAP PARTS THROUGH MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339510July 15, 2020
ENGINE
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING APPROXIMATELY 40 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND COASTED TO THE SHOULDER. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CRANKSHAFT SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. CRONIN CHRYSLER DODGE JEEP RAM LOCATED AT 518 W MAIN ST, LEBANON, OH 45036, WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED WHICH WAS STILL PENDING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339355July 14, 2020
SEATS
WHILE ADJUSTING DRIVERS SEAT HEADREST DEPLOYED. SMALL PLASTIC PIECES BROKE THAT HOLD A BAR IN PLACE.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339068July 13, 2020
ENGINE
P0339 CRANK SHAFT POSITION SENSOR INTERMITTED MY ENGINE COMPLETELY LOST POWER. THIS IS VERY DANGEROUS. THIS IS A RECALL ON THIS CRANK SHAFT ON 2012-2016 MODELS FOR DODGE JOURNEY. I WAS DRIVING ON A RESIDENTIAL STREET GOING 35 MPH AND MY CAR STALLED AND THE ENGINE LOST COMPLETE POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338822July 11, 2020
SERVICE BRAKES
SINCE AROUND 9,000 MILES I HAVE HAD A VIBRATION WHEN BRAKING TOOK IT TO THE DEALERSHIP THEY REPLACED THE FRONT ROTORS STILL DOING IT I HAVE TOOK IT BACK 7 TIMES THEY CLAIM NOTHING WRONG TOOK IT TO ANOTHER DEALERSHIP NOTHING WRONG TOOK IT BACK AGAIN THEY SAID IT WAS THE BACK ROTOR REPLACED THEM WITH NEW AND STILL DOING IT THE CAR HAS AROUND 27,000 NOW DODGE IS REFUSING TO LOOK INTO IT FURTHER IT DOES IT WORSE GOING DOING HILL USING THE BRAKES SOME TIMES IT GETS TO THE POINT YOU HAVE TROUBLE BRAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338706July 10, 2020
POWER TRAIN
THE DODGE JOURNEY HAS FAULTY MOTOR AND TRANSMISSION MOUNTS CAUSING MY DRIVE SHAFT TO PREMATURELY WEAR OUT ONLY AFTER 40 SOMETHING THOUSAND MILES CAUSING THE VEHICLE TO JERK WHEN SHIFTING, I CURRENTLY HAVE MY VEHICLE IN THE SHOP GETTING THESE ITEMS REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338328July 9, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
MY AIRBAG LIGHT KEEPS COMING ON AND GOING OFF. MY ABS LIGHT STAYS OFF AFTER STARTING AND WHILE DRIVING. NOW MY BRAKE LIGHT IS ON. THE BRAKE POPS ON AFTER I BEGAN TO DRIVE AND STAYS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338205July 8, 2020
ELECTRICAL SYSTEM
THE RADIO SCREEN WILL FREEZE FOR A FEW HOURS, TURNING ON AND OFF THE VEHICLE WILL NOT HELP. IT ALSO WILL GIVE A HARD TIME PARING THE BLUETOOTH EVEN AFTER THE PARING DEVICE HAS BEEN IN THE LIST FOR DAYS OR WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337883July 7, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ON SEVERAL OCCASIONS THE VEHICLE FAILED TO IMMEDIATELY RESTART. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. SCHUMACHER CHRYSLER DODGE LOCATE AT 2102 FEDERAL HWY A, DELRAY BEACH, FL 33483, AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337998July 7, 2020
SEATS
THE HEADREST EXPLODED WHILE THE VEHICLE WAS IN MOTION AND WITHOUT THE VEHICLE BEING IMPACTED BY ANOTHER CAR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11337530July 5, 2020
SEATS
THE AIRBAG IN THE DRIVERS SIDE HEADREST JUST DEPLOYED FOR NO REASON. THE VEHICLE WAS STATIONARY WHEN THIS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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