Dodge Journey Complaints

5,556 consumer complaints on file.

#11428573August 10, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Vehicles ABS and Traction lights came on several times and went off. There is a grinding sound when I try to break. I have to pay $65 to have the issue diagnosed. This vehicle has given me problems since I got it. I need to have this fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428441August 9, 2021
SEATS
Leaned seat forward to clean behind, headrest deployed and won't reattach.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428236August 8, 2021
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, POWER TRAIN
Pressure sensors saying there's an issue with your tire pressure and you have binding in your drive line
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427832August 5, 2021
AIR BAGS
We noticed the drivers side front headrest was fully extended and had come apart. To be clear, this happened while the car was parked, and there are no signs that our car was struck. There were no warning lights and no reason for it to occur. It had to be component failure. Upon inspection I saw a small piece of broken plastic inside the headrest and I couldn't reassemble it. It looks like a plastic component within the headrest failed and deployed the headrest like it would if there was an accident. Thank heavens this didn't happen while either of us were driving. I did some research and this is a common problem and a huge safety issue, causing drivers to be concussed and, of course, causing accidents. I looked for recalls and to my disbelief, there aren't any. No one has inspected our car but I'm more than happy to have someone look at it. I'm angry that something so dangerous that it would strike the driver of the car randomly isn't being addressed by the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427893August 5, 2021
STEERING, SERVICE BRAKES, POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated while driving at an unknown speed, the vehicle loss power. The instrument cluster warning indicators were illuminated. The steering wheel locked up and the brake pedal was hard to depress. The vehicle was taken twice to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 80,000. Consumer has stated incident has happened twice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427266July 31, 2021
SEATS
My car's passenger side headrest deployed while I was sitting in a parking lot. I was the only one in the car and hadn't touched anything. No crash and no warning lights beforehand.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427131July 30, 2021
UNKNOWN OR OTHER, AIR BAGS
Dodge Journey 2013 Headrest deployment while driving down the road for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427167July 30, 2021
ELECTRICAL SYSTEM, BACK OVER PREVENTION:DISPLAY FUNCTION
The contact owns a 2018 Dodge Journey. The contact stated while reversing into a parking space the rear-view camera screen inadvertently turned black. There was no warning light illuminated. The contact stated that as she opened the hatchback, the rear-view camera functionality returned. The contact also stated that the interior lights of the vehicle remained on for a month. The vehicle was taken to the local Pep Boys auto store who diagnosed that the battery needed to be replaced. Then, the vehicle was taken to the dealer who diagnosed that no issues were found with the vehicle however, an unknown software was reprogrammed. The contact stated that the interior lights remained on and the vehicle was taken back to the dealer who diagnosed that the rear wiring system needed to be replaced. The contact stated that the vehicle was taken to another local Pep Boys who diagnosed that the battery needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to another authorized dealer to be diagnosed. The approximate failure mileage was 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426835July 28, 2021
POWER TRAIN
As I was driving 80 miles hour on interstate, I begin to hear a whining noise and pulled into rest area (thankfully). As I pull in, the car stops moving and will not go anywhere...not reverse or drive. At this time Engine light comes on. No early warning signs. After waiting 7 hours on Chryslers Road Side Assistance to send a tow, it was towed to a Dodge dealership and found that the transmission pump has failed and sent metal shaving through the transmission. My car is the same make and model and manufacture date (9/2015) that the S44 recall covered (NHTSA Campaign ID Number 16V461000), however my specific VIN number is not included. Dodge area manager was contacted and refused to add it to the recall. Mileage is 82000 and I just drove the car off the used lot 1 1/2 months ago. This should be added to the recall and all Dodges of that make, model and year should be checked for potential failure and if it occurs, compensated for repairs. I had just driving through a large city with 5 lanes of traffic at a high rate of speed, and if it had stopped just a few moments before, we would have in a major, life threating accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426766July 28, 2021
STEERING, POWER TRAIN, ENGINE
The contact owns a 2013 Dodge Journey. The contact stated initially noticed that power steering fluid was leaking onto his driveway. The contact also stated that while driving at slower speeds, extra effort was needed to steer the vehicle. There was no warning light illuminated. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 16V273000 (Steering) however, the Vin was not included. Additionally, he also stated that while his wife was at stop light, the vehicle shut-off while accelerating. The contact stated that his wife was unaware if any warning light was illuminated on the instrument panel. She was able to immediately restart the vehicle and resume normal driving. Neither the dealer nor the manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426642July 27, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NHTSA recall 15V675000 was performed by the Dodge Dealer in 2016. Braking control system failures were recently indicated by dash panel warning lights. Independent mechanic verified water intrusion, corrosion and electrical short circuits. Remedial repairs by independent mechanic did not solve the problem. I contacted Dealer Service who verified the complaint in Jun 2021, but Chrysler corporation declined to cover the costs of the proper repair. I contend their ABS and/or ESC system failures are due to their defective design and that Chrysler is still responsible to restore the vehicle to a safe operating condition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426674July 27, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
Horn and buttons on steering wheel do not work so guessing that the airbag isn’t going to deploy either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426257July 24, 2021
VEHICLE SPEED CONTROL
Driving home from work (about 10:45p on 7/22/2021), when, without warning, the ETC (electronic throttle control) and the Trac light came on. This led to an immediate lose of power with no ability to accelerate. This happened 7 times from Sterling Boulevard to Loudoun County Parkway exit on Rt 7. At one point, I was almost rear-end after loosing power. This happened to me once before on 7/18/2021 at 11:30p, again I was driving home from work. I called the dealership on 7/22, because I was out of town from 719-7/21, in the morning to see if they could repair the issue. They could not get me in until July 28th. They assured me it was safe to drive. If it happened again, I was instructed to stop and reset the vehicle, which was done every time I lost power on 7/22, but they assured me the vehicle was safe to drive to a job I had Salisbury, Maryland on Saturday (3 hrs away). I ended up canceling the job. My concern is that upon researching the internet, there seemed to be too many of the same stories. This issue seems to be affecting Journeys and Chargers based on my research. If I was on an Interstate with a semi behind me, there is no way that driver could have braked in time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426299July 24, 2021
UNKNOWN OR OTHER
While driving I came to a stop sign on a hill and the vehicle shut off on its own and started rolling backwards down the hill. I tried to brake but it wouldn't let me so I was forced to throw it into park so it would stop. This is the second time this has happened where the car shut off on its own while in drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425448July 19, 2021
FUEL/PROPULSION SYSTEM
My vehicle started with a noise on Thursday. Thursday night it started to rev on its own. Friday morning, it continued to rev. Then the vehicle slowed down, ultimately stopping. Turned car off. Then on and would not move in any gear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425541July 19, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2015 Dodge Journey. The contact stated while driving at various speeds, the vehicle would independently accelerate without warning. The contact stated that the check engine warning light was illuminated. The vehicle was diagnosed but not yet repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424960July 15, 2021
AIR BAGS
The contact owns a 2014 Dodge Journey. The contact stated that the air bag warning light would illuminate intermittently. The vehicle was taken to the dealer where it was diagnosed that the driver’s side seat air bag and wiring harness failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was notified of the failure and informed the contact that the Vin was not under recall. The contact mentioned NHTSA Campaign Number: 17V432000 (Air Bags) as a possible solution to the failure however, the Vin was not included. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424726July 14, 2021
POWER TRAIN
I had two separate incidences. The first one occurred at approximately 96,000 miles. I went to start my car and it wouldn’t start. To my knowledge nothing was left on inside to kill the battery. I got a jump start and when I started driving my car would get stuck in 2nd gear. It would sound like it was going fast but was barely driving. I took it to the dealership where they tested it and said it ran fine, no error codes or lights appeared. After that it drove fine until approximately 105,000. I was driving on the highway at about 75 miles per hour. All of a sudden the car stopped accelerating and I had to quickly pull off the side of the highway. I turned the car off and back on and it started driving just fine. I am scared to death of driving it now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424694July 13, 2021
ELECTRICAL SYSTEM
The crankshaft sensor failed and vehicle stopped in the middle of the road. Very unsafe, no warning or anything
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423864July 8, 2021
ELECTRICAL SYSTEM
I was traveling on the highway when the vehicle suddenly, without warning, stalled and stopped running. I was able to cruise until the vehicle completely stopped. I was able to restart the engine by pushing the "start" button to off and then pushing my brake and the engine restarted successfully where I can drive to the shoulder off the road. Engine light turned on. I have a OBD scanner tool and the code that the tool read is P0335 Crankshaft Position sensor malfunction. Circuit A. I have about 52,000 miles on my odometer. This is a huge safety issue. At high speed, if the car stalls, this could lead to a significant accident. There was no warning prior to the engine stalling. I have a service appointment at Marino CJD next week. Marino CJD is located at 5133 W Irving Park Rd, Chicago, IL 60641.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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