Dodge Journey Complaints

5,556 consumer complaints on file.

#11456784March 15, 2022
UNKNOWN OR OTHER
Over the last 2 years I have been to the dealership and numerous other mechanics in an attempt to diagnose the problem. Here is the problem..... if the vehicle is not started daily the battery is drained and the vehicle does not start. I have had an occurrence of the vehicle not starting after a few hours. I have replaced the battery 3 times in the past 2 years and had the dealership tell me they could not find a problem. There are plenty of complaints online about this same issue and after calling dodge itself have received no valid info other than to report here. Here is one website with a lot of complaints just to start. https://www.cargurus.com/Cars/Discussion-t36017_ds846706 This issue should have been recalled and fixed a long time ago evidently. There are currently under 150000 miles on my vehicle. One of the people reported that the dealership told them to use a trickle charger on a new car..... this is a unacceptable resolution. I will be posting this website for others to contact you in hopes that it is realized this is a true recall issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456558March 14, 2022
ENGINE, ELECTRICAL SYSTEM
Vehicle stalling and but won't cut off. Left us in the middle of the highway. Is a problem with other vehicles like mine. But doesn't have the recall check engine light came on but went back off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456642March 14, 2022
STEERING
Powersteering return line failed In recent Cold weather, causing loss of Powersteering.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456255March 11, 2022
ELECTRICAL SYSTEM
Rear view mirror (known as backup camera failed prematurely, dodge corporate office is failing to recognize this an issue stating that if there was a recall for my VIN they would fix free of charge. This car is just barely over 3 years old and failing components that put me at risk as a driver when backup camera fails as it is very complex to see behind me while In reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455584March 7, 2022
ENGINE, ELECTRICAL SYSTEM
Our 2013 Dodge Journey (only owners) has had a few recalls and had multiple challenges with overheating within the engine. Although, We have had all the recalls we are aware of completed it continues to shut off and not start. Ours, our children, and other passengers safety has been at risk as we have been strained with no running vehicle and the unknown if the vehicle will just shut off while in operation. While we can not guarantee the sources of the general internet it is a common search and alignment to say an abundance of 2013 Dodge Journey owners have experienced this and have been searching for answers yet have not received an adequate response. Our vehicle has been inspected by a Dodge facility, and two other independent mechanics to no avail we are in this situation with no answers nor solutions. Our check engine light has been present since we can remember and we were told on multiple attempts even after the engine beauty cover recall that it was ok, obviously it’s not and is sad the quality of the engine lasted barely 128,000 miles. Our Journey has been un-drivable as it is stated to need a new engine from the overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455452March 6, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
Looking back the issue started about one month prior to warning lights came on when I had to brake quickly, but not really "slamming" on the brakes and they seemed to "lock-up". Luckily I had plenty of room between myself and the car in front of me. It never happened again so I thought it was a fluke. Thirty days or so later, I started the engine and everything was fine but after about 20 feet down the road, the brake, ABS, and traction lights all came on. Went back home, turned off the engine, went inside to ask husband to come look and when he turned engine back on and he tried driving it around the corner but the lights did not come back on. The issue continued with the lights going on and go off, when they are on the cruise control is inoperable. We took it to Autozone to see if we could find out what might be going on and we were told that we would need to take it to a Dodge dealership. It took several weeks for them to fit us in, but when they took in we were told it was an internal short in the ABS module and would need to be replaced. We were also told that it would be 3 months before they could even order it. While we have been waiting to safely use our vehicle I have been researching and found that there is a recall on other 2015 Dodge Journeys (R61) for issue with the ABS module for just the reason we are having to replace ours. In checking our VIN, it states that our vehicle is not covered under the recall, but not only am I questioning that should it be and there might be many other vehicles on the road with the issue and they won't know it until it is too late since ours had a scary event prior to warning lights ever coming on. I also do not think we should have to pay over $1,000 for an issue covered under a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454805March 2, 2022
AIR BAGS, ELECTRICAL SYSTEM, SEATS
Light has been illuminating every few days, it will ding when it comes on then stay lit for several days. Not sure if the wiring under my passenger seat is loose or whats going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454574February 28, 2022
AIR BAGS
The contact owns a 2017 Dodge Journey. The contact stated that the air bag warning light illuminated with an audible tone while driving. The contact stated that the failure occurred approximately three times throughout the day while driving the vehicle. The contact stated that the vehicle had never been involved in a crash. The vehicle was not repaired. Neither the dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453022February 19, 2022
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Vehicle will not start. Took to dealership and they charged battery. After repairing some recommendations I got the car back and it wouldn’t start. Same issue as before, I took it back and they said it was dead battery. I paid for a new battery and drove it home. Next day it would not start. I’ve been reading some reader boards and I’m told it has to do with wiring to the transmission. It gets cold in Alaska and my daughter and granddaughter can’t be stranded in inclement weather. Tested the starter and the alternator and both are good. New battery and new key fob battery and still a no go. Dodge needs to figure this out, as their certified mechanics can’t seem to diagnose the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452685February 18, 2022
ENGINE
Car Engine Started knocking while driving home from work. No Check Engine Lights or warning Chimes, was not over heating. Car made a loud bang and blew out a puff of smoke. Was stranded along side a busy state route. Was towed to a local garage where they informed me that the engine was blown. They showed me the oil pan which had chunk of metal and pieces of a connecting rod in the pan. This car only had 76,000 miles and we have only had it for not even 6 months. Had an oil change 3 days prior to the failure. I’ve been buying dodge my entire life but this will be the last one. It was the family car so It put us in a tight spot. Cant get another car because we owe over $13,000 on the loan which still will have to be paid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451965February 14, 2022
ENGINE
Last year on or about June 17, my transmission gave out completely on me while driving up hill on a 2way road. My vehicle is available for inspection, but the transmission has already been replaced with a used transmission. This event put my life and others at risk because my car completely stopped working on an incline with no indication it was going to give out. My father was actually imjured in his attempt to help me stop the car from rolling backwards. The day it happened I took my car to be assessed at our local Dodge dealership, and had it repaired by an independent contractor. As mentioned before there were no warning signs that it was going to fail. No signs of overheating and/or weird noises.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11451460February 10, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
Me and my son were sitting in the car waiting for my wife and the car started dying lights started were flashing the horn was honking wipers were going interior lighting and gauge cluster was all flashing then smoke started to come through the vents so we jumped out and that’s when I seen flames under the hood the wiring harness from the firewall to the fuse box was completely in flames. I eventually tamed to fire with snow beings that it was all I had at the moment. The vehicle hasn’t been inspected by anyone yet I wasn’t sure how to go about this never had to deal with anything like it. It is available for inspection anytime.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11450312February 3, 2022
SEATS
Seat wont close in back seat second row wont close at all it broken itself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450313February 3, 2022
SEATS
All seat have side power move for open and close in second row and front row press down n up area plastic area holder it broke all of 4 of them seat broken for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450067February 2, 2022
POWER TRAIN
Rear differential viscous coupler. The internal drum to hold the clutch packs together cracked and separated could have caused the rear differential to lock up and is a known issue with these vehicles and there is no parts available to repair other than to replace whole unit from dodge
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449543January 31, 2022
STEERING
The contact owns a 2009 Dodge Journey. The contact stated while driving at an undisclosed speed, the power steering assist failed to operate as needed. Upon inspection, the contact noticed that there was a cracked power steering hose located underneath the vehicle. The contact replaced the power steering hose; however, the failure recurred. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 172,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449554January 31, 2022
STEERING
I have a leak in my steering line
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449579January 31, 2022
SUSPENSION
The front suspension and sway bar with all attachments should be recalled. I am not sure if other 2015 dodge Journey users have experienced this or not but since I got my car in 2016 i have had to replace all the parts on 4 different occasions. It is ridiculous and to me is a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449597January 31, 2022
POWER TRAIN
The contact owns a 2011 Dodge Journey. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to an independent mechanic and diagnosed with head gasket failure. The vehicle was then taken to the dealer and diagnosed with powertrain control module (PCM) failure. The dealer updated the PCM software; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449606January 31, 2022
UNKNOWN OR OTHER
You can read online anywhere that the ECU is a MAJOR problem. My car battery dies everytime i shut it off. Ive replace the battery 8 times, the alternator 4 times. Had countless amout of diagnostic tests done on it. Still nothing. Come to find out its the ECU which i cant afford to replace as its over $800 to repair. Look online and you'll see almost everyone with a journey has this problem. When it causes my car to shut off while driving, it becomes a serious safety issue as i always have 4 small children with me. 3 three year olds and a 6 year old. Nobody wants a dodge because of the problems associated with it. Please fix this. Please.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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