Dodge Journey Complaints

5,556 consumer complaints on file.

#11503294January 23, 2023
ELECTRICAL SYSTEM
Everything comes on and the battery is good, but my vehicle will not start. With my feet on the brakes and I press start it goes to run, but it's not running, and it did not start. My husband and I were 52miles away from home and I had to have it tow to the Chrysler Dodge service center in Stone Mountain, and we live in Senoia Ga. My vehicle has been in their shop for over a week, and they actually said they are trying to figure out the problem. The engine light came on and the vehicle will not start it appeared to be dead, but everything came on but the vehicle. I google the problem and I found out I'm not alone over 100 other people had the same problem with this particular vehicle. Most model from 2013 to 2017 are having the same problem. I need my vehicle to take my husband to and from the cancer center] and other places I may need to take him to see a specialist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502676January 19, 2023
POWER TRAIN, UNKNOWN OR OTHER
My spark plugs were causing issue I had them replaced 6 months later my car starts throwing the same code they just keep resetting it saying nothing is wrong. Lately after my last oil change my coolant isn’t propelling through the engine properly and my car will under heat when traveling hills
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502476January 18, 2023
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
The contact owns a 2016 Dodge Journey. The contact stated while driving 70 MPH, the vehicle hesitated upon the depression of the accelerator pedal. The vehicle entered LIMP Mode with the check engine warning light illuminated. The contact initially took the vehicle to an independent mechanic who diagnosed the vehicle with a shift solenoid defect related to the engine control module (ECM). The contact took the vehicle to several other independent mechanics and was informed that the transmission needed to be replaced. The contact then received notification of NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) which she linked to the failure. The dealer and the manufacturer were notified of the failure and the contact was informed that the software update would be covered under recall; however, any additional repairs would be paid out of pocket. The vehicle was not yet repaired. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502104January 17, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY/WIPER
Due to opening and closing the rear hatch, the wiring harness wires running from the car through the hatch break and fray causing many issues. One being the potential for exposed wires to spark and cause a fire. Others being faulty rear windshield wiper and faulty rear lighting. Brake lights, turn signals, running lights and rear interior lights causing a road hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501958January 16, 2023
UNKNOWN OR OTHER
When you change to park reverse drive there's a loud noise. When you put in drive and start driving it doesn't move and sounds like it's in park or neutral. I have pulled out in traffic and it has done this four times now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501063January 10, 2023
ENGINE
This vehicle has a known design defect with the oil filter housing and cooler assembly. This plastic assembly will crack and leak oil into a valley in the engine compartment and eventually will leak oil over the rest of the engine and onto the floor. Other times it will fail completely and leak a large amount of oil and/or coolant causing engine failure. Repair if this occurs out of the warranty period is over $800US. There are many web sites with this same information and they are all the same cause. Chrysler will not affect repair for this issue unless it is in the warranty period. Problem is the failure can happen during the warranty period or after but it WILL happen. This should be a recall due to potential safety issue. If this happens while traveling at highway speeds, the engine can sieze and suddenly stop possibly causing a crash and injuries to the occupants or other nearby vehicles. Attached is the diagnosis from my mechanic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500665January 8, 2023
UNKNOWN OR OTHER
I was on the freeway and all of a sudden these lights came on and my car slowed down to a very dangerous pace and would not accelerate. This is only 2 weeks after getting 2 new tires on it. VEHICLE HAS CODES P2118, P2072, P2112, P2110 AND P2101. ALL CODES DEAL WITH THE With Customer: ELECTRONIC THROTTLE CONTROL SYSTEM AND MOTOR. RECOMMEND TAKE TO A FULL SERVICE SHOP TO HAVE THROTTLE CONTROL SYSTEM LOOKED AT AND INSPECTED, BUT ISSUES DO NOT ARISE BECAUSE OF THE TIRES BEING STALLED. CURRENT LIGHTS ARE FLASHING Electronic SYMBOL, TRACTION CONTROL LIGHT AND TRACTION CONTROL OFF LIGHT. VEHICLE IN LIMP MODE PTS, TRIED TO CLEAR LIGHT TO SEE IF IT WOULD FIX ISSUE BUT AS SOON AS VEHICLE TURNS ON, ALL LIGHTS COME BACK After further investigation, The Journey is going to need the throttle body replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500088January 4, 2023
UNKNOWN OR OTHER
When you are in the vehicle and the vehicle is off or on when you try to lock it to be safe because the keys are in the vehicle it automatically unlocks. I feel very unsafe as I am a single mom of 3. I will get in the vehicle and lock the doors. It will automatically unlock. If I was in an emergency situation where I needed to lock the doors for my safety it would just unlock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500034January 3, 2023
ENGINE
one week ago or so, I was driving, then I notice the needle grade was moving back and forth, car stared to give me beeps sounds if it was over heating. then the engine light came on and is still on, a recall on cam shaft S89 was done 2017. I have no knowledge of this getting done, there got to be some type of shortage going on, because when i drive the car stalls and feels like a stick shift. CAM ECM SENSOR, I was told by my register mechanic. when he tested it for me it it showed that its a shortage in the wire cam going to the ecm sensor. my car has 42,000 miles on it. I'm not a every day driver., since this pandemic. i paid off my car 2018 or 2019 and she is 6 years old. I strongly feel like this gotta be a manufacturing defect. Dealers wanna charge me $265 dollars to do a diagnostic. which I feel like what the hell. So I'm asking for some clarity in 6years doge cars act up like this. Ihave always brought my cars from dodge and drove it over 18years with never a mess like this. I'm a old lady looking for real honest answers. Other then well its time to buy another car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499195December 28, 2022
ENGINE
I have made several attempts to fix the continual misfiring, loss of power while driving performance to no avail. After spending thousands of dollars at the local Dodge dealership(s) and mechanics, I now have a car that is unsafe to drive due to known issues with the 3.6 Pentastar engine. This engine was recalled by Chrysler for years prior to my 2015 year. However, the Dodge cars like my Journey are experiencing the very same problems. I have reached out to my state of consumer department in Georgia. They have referred me to NHTSA as they have declared it a safety issue which outside of their scope.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499022December 27, 2022
VISIBILITY/WIPER
The contact owns a 2014 Dodge Journey. The contact stated that after purchasing the vehicle, it was discovered that both the front windshield wipers and rear windshield wipers were inoperable. The local dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 133,707. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498613December 22, 2022
SERVICE BRAKES
no accident but around 3 months ago my abs lights and traction control lights came on took it to my dealership and they scanned it and said abs module internal fault and said to me well that part is on backorder, at least till jan 1 2023, went by there yesterday and they said parts still not in and it might might not never come in.... so much for safety and what good is a warranty if they wont supply parts for the used cars but still building new ones for sale
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498209December 20, 2022
UNKNOWN OR OTHER, VISIBILITY/WIPER
Defrost doesn’t work due to no heat on passenger side. Heater core replaced and has to be flushed out every year. Research on the internet says this is a common issue but no recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496964December 11, 2022
ELECTRICAL SYSTEM
The back up camera started to go in and out suddenly. Then all of sudden I started to get an upside down imade with red and green stripes and with stripe at the top. I saw the journey up to 2018 has a recall for this issue but mine is a 2019 and this just randomly started on 12/08/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496504December 7, 2022
ELECTRICAL SYSTEM, STEERING, FUEL/PROPULSION SYSTEM
The ETC warning light came on, then the car slowed down then stalled out and would not crank back up. Upon running a diagnostic, the following error codes displayed; P0420, P0340, P0197, P0117, P1D83, P2181(several codes showing up more than once showing permanent, pending). This also happened before but was taken to the dealership to be repaired but the problem is back again but worse. Me and my family were on the highway at the time of this happening and when this happened previously, I begged Carvana to take this car back as it not safe and it has happened again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496197December 6, 2022
STEERING, VEHICLE SPEED CONTROL
When making a turn and accelerating the gas the vehicle pops. This vehicle is a 1 time owner has 36,385 miles and is the rear differential and electric clutch assembly on rear differential is out. This vehicle should not have something this major occurring with the low mileage. So far no recalls. However I have seen multiple complaints within google search. This is a safety issue as it feels as though the vehicle is going to delay in turning and could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496231December 6, 2022
ENGINE, VEHICLE SPEED CONTROL
Hi I bought this Dodge Journey on May 24 2021 since the First day I bought it the car started giving me problems the dealer wouldn't take the car back and in stuck with it the engine from the car is Giving me problems it won't accelerate is very scary I'm very concerned because I got kids and also the car started smoking .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496154December 5, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
C2200/49 Abs module internal failure code comes, along with traction control comes and goes at the same time and have learned that it is a known issue for my vehicle models from 2009-2020. High failure rate and cost is astronomically high 900 dollars to replace and programming. It all started when I accidentally ran up on a curb in October.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495973December 4, 2022
SERVICE BRAKES, UNKNOWN OR OTHER
The Anti-Locking Braking System, Electronic Stability Control & Braking warning lights stay on all the time. I have absolutely no traction at anytime. The worse incident occurred when I was headed down a mountain and it had just started to rain. I could not slow the car down. I started at 35 MPH at the top of the mountain and was at 60 MPH by time I got at the bottom of it. Every time I barely touched the brakes the car started fishtailing. I notice the no traction mainly when there are wet roads. I can tell I have not traction at times even on dry roads but lots worse when they are wet. I have noticed in many searches that the ABS/ESC being disabled is a common recall for the 2015 Dodge Journey; however, when I enter my VIN number to my car it states it is not included in this recall. I would like to know how recalls work and why my car would not be included. I have been watchin recalls hoping that my car would be included because I am still making payments on this vehicle and do not have money to fix this issue. This is my main means of travel and I am extremely nervous driving with no traction. I'm considering getting rid of this vehicle because I do not feel it is safe to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495551November 30, 2022
ELECTRICAL SYSTEM
My car is showing signs of electrical malfunctioning. My Journey stopped at a traffic light and would not turn back on. It was like the battery had died. When I gave it a jump, the lights would come on but not start. Once the cables were taken off the car would die again. Randomly after letting it rest, the car started and I took it to the shop to get the alternator checked. They kept it for about two days and I was told that the alternator was good. The car also never cut off while they had it. A few days later, While driving the car kept glitching on and off. The screen in the car (radio) would go completely blank. When it came back on it was reset to a default time and radio station. A few days later The Journey would drive fine but only for a short distance. Today my car stopped once again at a stop light. After trying to give it a jump the lights would come on (as long as it was hooked up to another car) but once the cables were off the car would be completely dead. I will be taking it to dodge soon to get a diagnostic test ran. Is there any suggestions or information I should know about before taking it to get tested?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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