Dodge Journey Complaints

5,556 consumer complaints on file.

#10360497October 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT BEGAN TO HEAR A GRINDING NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE SUDDENLY STOPPED ACCELERATING WHILE THE ENGINE WAS RUNNING FOR 30 SECONDS. THE VEHICLE THEN STALLED AND THE CONTACT SMELLED A BURNING ODOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER BUT THE FAILURE COULD NOT BE DIAGNOSED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 28,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10360512October 14, 2010
TRACTION CONTROL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
2010 DODGE JOURNEY LEFT ME AND MY 3YR OLD DAUGHTER STRANDED ON THE SIDE OF THE RD. AFTER ONLY HAVING THE CAR FOR 3 WEEKS, LOST CONTROL OF STEERING WHEEL, GAS AND BRAKES! THE TRACTION CONTROL LIGHT CAME ON BEFORE THE CAR STALLED! SOMETHING IS GOING ON WITH THE JOURNEYS CAUSE MY FRIEND HAS HAD SIMILAR PROBLEMS WITH HER 2009~. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360086October 12, 2010
SERVICE BRAKES, ELECTRIC
WE PURCHASED A 2009 DODGE JOURNEY, IT HAS APPROXIMATELY 24,000 MILES ON IT. WE WERE RECENTLY TOLD THAT IT NEEDED NEW BRAKES. THERE WAS SQUEAKING AND THEN GRINDING WITHIN A MATTER OF DAYS. WE WERE ALSO TOLD THAT THE REAR BRAKES WERE ALSO CLOSE TO GOING BAD. I HAVE NEVER OWNED A CAR THAT THE BRAKES LASTED SO LITTLE A LENGTH OF TIME! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359607October 8, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2009 DODGE JOURNEY, WHICH I JUST LOVED UP UNTIL THIS SPRING! I HAD BEGUN TO HEAR ALOT OF DRAGGING NOISES IN THE TIRE AREA AND UPON TAKING IT FOR A TIRE ROTATION, I WAS TOLD I NEEDED TO BRAKES. THE CAR WAS BARELY A YEAR OLD AND YES, IT DID HAVE ABOUT 25,000 MILES ON IT. BUT, I HAD OWNED OTHER CARS IN THE PAST AND DIDN'T HAVE TO REPLACE THE BRAKES FOR ATLEAST 3-4 YEARS! I HAD TO REPLACE THE PADS & ROTORS AT A FEE OF $500. IT'S BEEN ABOUT 4 MONTHS LATER AND AGAIN, THE NOISES HAVE RETURNED! I CAN'T AFFORD TO REPLACE THESE ITEMS AGAIN. IT'S CRAZY! I NOW HAVE TO LIVE WITH THE CONCERNS OF WILL MY CAR STOP, WILL I CAUSE AN ACCIDENT BECAUSE THE BRAKES GO OUT NOT TO MENTION THE CONSTANT NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359678October 8, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT WAS BRAKING FROM APPROXIMATELY 40 MPH WHEN THE BRAKE PEDAL BEGAN PULSATING ABNORMALLY. THE STEERING WHEEL ALSO BEGAN TO SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FRONT BRAKE PADS WERE REPLACED AND THE FRONT AND REAR ROTORS WERE RESURFACED. THE IDENTICAL FAILURE RECURRED AFTER THE REPAIR. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE FRONT ROTORS WERE BEING REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000. UPDATED 2/28/11 *CN THE BRAKES AND ROTORS WERE REPLACED TWICE. UPDATED 04/29/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358945October 3, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE A 2009 DODGE JOURNEY. THE BRAKES STARTED TO MAKE A GRUMBLING NOISE WHEN I STEPPED ON THE BRAKE. I HAD ONLY 14,000 MILES ON THE CAR. I TOOK IT TO THE DEALER AND THEY SAID IT WAS THE BRAKES AND WANTED ME TO PAY FOR THE REPAIR. I TOOK IT TO MY MECHANIC BECAUSE I DIDN'T WANT THE SAME DODGE BRAKES ONIT. WE USED BENDIX BRAKE PADS. I WAS OK UNTIL I HIT APPROXIMATELY 21 K MILES. THE DEALER THEN TOLD ME I NEED NEW ROTORS. I THEN TOOK IT TO MY MECHANIC AND REPLACED THE ROTORS WITH THE HOLED AFTERMARKET ROTORS BECAUSE THEY STAY COOL AND WILL NOT HEAT UP. WITHIN 300 MILES AFTER I REPLACED THE ROTORS AND SHOES, THE CAR STARTED THE SAME SYMPTOMS AGAIN. SHAKING WHEN THE BRAKES ARE APPLIED. DODGE SHOULD COME OUT AND RECALL THE BRAKES ON THIS CROSSOVER. MY DEALER TOLD ME THAT THEY USE CAR BRAKES ON THIS TRUCK AND THEY SHOULD HAVE EQUIPPED IT WITH TRUCK BRAKES BECAUSE IT IS TOO HEAVY. I BOUGHT THIS CAR WITH THE EXPECTATION EVERYONE HAS FROM A NEW CAR AND I AM VERY UPSET WITH DODGE. THEY NEVER COVERED ANY OF THE BRAKE SYSTEM UNDER WARRANTY AND I AM POURING ALL THIS MONEY ON THIS CAR THAT I DO NOT TRUST. DODGE SHOULD BE SUED FOR THIS CAR !!!!!*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358858October 2, 2010
SERVICE BRAKES, HYDRAULIC
WE HAVE HAD THE BRAKES REPAIRED THREE TIMES ON OUR 2009 DODGE JOURNEY. THE CALIPERS NEVER SEEM TO DISENGAGE AFTER BRAKING CAUSING CONSTANT WEAR ON THE BRAKES. WE HAVE DISCUSSED THIS WITH THE DEALERSHIP AND HAVE BEEN TOLD THAT IT IS NOT THEIR RESPONSIBILITY. THE FIRST REPAIR HAD TO BE DONE SHORTLY AFTER THE VEHICLE WAS OUT OF WARRANTY. THE BRAKE CHECK LOCATION THAT WE ARE USING STATES THAT THE ISSUE IS DUE TO POOR DESIGN AND POSSIBLY AN ISSUE WITH THE PARTS. I SEE NUMEROUS COMPLAINTS ON BLOGS REGARDING EARLY BRAKE REPAIR NEEDED ON DODGE JOURNEYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358586October 1, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 5 MPH SHE HEARD A RUBBING NOISE. THE CONTACT STATED WHEN SHE REACHED HER DESTINATION SHE REMOVED THE TIRE FROM THE VEHICLE AND NOTICED THAT THE FRONT ROTORS AND BRAKE PADS WERE WORN. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR A LOCAL MECHANIC. THE FAILURE AND CURRENT MILEAGES WERE 21,629.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358745October 1, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE FRONT BRAKES AND ROTORS HAD TO BE REPLACED AT 13000 MILES AND THE REAR ROTORS HAD TO BE RESURFACED AT 17000 MILES. THE SERVICE MANAGER AT THE DEALER STATED THAT THEY ARE AWARE THAT THE BRAKES AND ROTORS DETERIORATED EARLIER THAN EXPECTED, BUT WHEN THE REAR ROTORS WERE REPLACED, THE MANUFACTURER STATED THAT THIS WAS NOT A COMMON OCCURRENCE. THE FAILURE MILEAGE WAS 13000 AND THE CURRENT MILEAGE WAS 19000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358349September 29, 2010
SERVICE BRAKES, HYDRAULIC
I'VE HAD TO HAVE THE BRAKES REPLACED ON MY DODGE JOURNEY 2009 AND THE ROTORS AT 22,000 MILES. NOW THE STEERING WHEEL SHAKES. THE FIRST JOURNEY I PURCHASED HAD THESE SAME PROBLEMS AND WAS REPLACED BY DODGE/CHRYSLER AS A LEMON MAY 2009. NOW THE DEALER HAS NO IDEA WHY THE BRAKES ARE GOING BAD OR THE ROTORS SO FAST OR WHY THE STEERING WONT STOP SHAKING. I FEAR NOW THE BRAKING SYSTEM ON THE CAR IS BAD. DEALER STATED THE JOURNEYS WERE KNOWN FOR POOR / FAULTY BRAKES BUT CHRYSLER WON'T RECALL THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357804September 27, 2010
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT HE NOTICED A SLIGHT SHIMMY IN THE VEHICLE WHEN APPLYING THE BRAKES. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY FOR AN OIL CHANGE WHEN THE TECHNICIAN INFORMED THE CONTACT OF PREMATURE WEAR OF THE BRAKE PADS AND ROTORS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357884September 27, 2010
SERVICE BRAKES, AIR, TIRES
FRONT BRAKES ROTORS AND PADS NEEDED TO BE REPLACED AT 12000 MILES, REAR BRAKES PADS AND ROTORS REPLACED AT 20000 MILES AND FRONT BRAKES NEEDED TO BE REPLACED AGAIN AT SAME TIME STEERING WHEEL VIBRATES HORRIBLY DEALER SAID NEEDED REAR WHEEL ALIGNMENT AND 2 NEW TIRES AT 20000 MILES HAD IT DONE BRAKES STILL SQUEALING AND GRINDING AND DEALER SAYS "CAN'T FIND ANYTHING WRONG" STEERING WHEEL STARTING TO VIBRATE AGAIN AT 23000 MILES DEALER SAYS NOTHING WRONG CAN'T HEAR SQUEAKS IN BRAKES UNBELIEVABLE IT IS EAR PIERCING AND THEY GRIND INTERMITTENTLY I AM SURE SOON TO BE GRINDING CONTINUALLY AND THEN THEY WILL TELL ME I NEED NEW BRAKES AGAIN HAVE SPENT 1200.00 DOLLARS OUT OF POCKET VEHICLE ISN'T EVEN PAID FOR YET I HAVE LOST FAITH IN CHRYSLER AND DON'T KNOW WHAT TO DO CAN'T AFFORD THESE COSTLY REPAIRS ON A CAR THAT IS BASICALLY NEW I AM AFRAID THAT ONE TIME THE BRAKES WILL FAIL COMPLETELY THAT IS HOW FAST THEY WEAR OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357953September 27, 2010
SERVICE BRAKES, HYDRAULIC
VEHICLE HAS POOR BRAKE PERFORMANCE. FRONT AND REAR BRAKE PADS WORN OUT AT 21,000 MILES. DEALER REPLACED PADS AND TURNED ROTORS. BRAKES HAVE DELAY BEFORE SLOWING THE VEHICLE (PRE AND POST REPAIR) AND THE VEHICLE REQUIRES A LARGE DISTANCE TO STOP (GREATER THAN OUR PREVIOUS SUVS INCLUDING CHRYSLER PACIFIC, DODGE DURANGO, JEEP GRAND CHEROKEE, AND JEEP LIBERTY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357956September 27, 2010
ELECTRICAL SYSTEM
VEHICLE DOES NOT ALWAYS START WHEN THE KEY IS TURNED. SOMETIMES IT WILL START IF ALL ELECTRONICS ARE TURNED OFF. DEALER REPLACED STARTER AND REFLASHED CONTROLLER, HOWEVER PROBLEM PERSISTS. VEHICLE IS EQUIPPED WITH FACTORY REMOTE START AND "SENTRY KEY" THEFT DETERRENT SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357714September 26, 2010
ELECTRICAL SYSTEM
2010 DODGE JOURNEY, SHUT DOWN TWICE WHILE DRIVING. ONCE IN THE NEIGHBORHOOD GOING 20MPH, ONCE ON A HIGHWAY GOING 60. WIFE HAD TO PULL OFF ONTO GRASS WHILE CARS ALMOST RUN HER OVER. CAR RESTARTS FINE. NOTHING REPLACED YET AS WE THOUGHT THE FIRST TIME WAS JUST A HICCUP, TAKING TO DEALER TOMORROW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357648September 25, 2010
SERVICE BRAKES, ELECTRIC, UNKNOWN OR OTHER
I PURCHASED MY 2009 DODGE JOURNEY IN JUNE 2009. THE BRAKES STARTED TO MAKE A GRUMBLING NOISE WHEN I STEPPED ON THE BRAKE. I HAD ONLY 11950 MILES ON THE CAR. IT WAS 3/2010. I TOOK IT TO THE DEALER AND THEY SAID IT WAS THE BRAKES AND WANTED ME TO PAY FOR THE REPAIR. I TOLD THEM IT WAS STILL UNDER THE 12K WARRANTY, SO THEY DID IT FREE OF CHARGE. I TOOK IT HOME AND IT WAS STILL DOING THE SAME THING. I TOOK IT BACK THE NEXT DAY AND ASKED THEM TO PLEASE HAVE THE TECHNICIAN DRIVE THE VEHICLE TO DETERMINE WHAT WAS WRONG. I WAS 3 MILES AWAY FROM THE 12K MILE WARRANTY EXPIRING. THIS TIME THEY REPLACED THE ROTORS. NOW IT IS 9/20/10, AND THE VEHICLE IS AT 21100K. IT STARTED TO MAKE THE SAME GRUMBLING NOISE AND WHEN I TOOK IT TO THE DEALER, THEY HAD TO REPLACE ALL 4 ROTORS. THREE DAYS LATER I HAD TO TAKE THE VEHICLE BACK BECAUSE WHEN I GO OVER 60 MPH IT STARTS TO VIBRATE AND FEELS LIKE I HAVE A FLAT TIRE. I TOOK IT TO THE DEALER AD THEY ROTATED AND BALANCED THE TIRES. WHEN I GOT ON THE INTERSTATE, IT IS STILL DOING THE SAME THING. I EMAILED CHRYSLER 2 TIMES AND HAVE SPOKEN TO THEM TWICE. I NO LONGER TRUST THIS CAR. I AM AFRAID EVERYTIME I GET IN THE CAR TO DRIVE IT, I AM PUTTING MY LIFE IN JEOPARDY. I KNOW I WILL HAVE TO CONTINUE REPLACING THE ROTORS EVERY FEW THOUSAND MILES . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357322September 24, 2010
SERVICE BRAKES, HYDRAULIC
I OWN A 2009 DODGE JOURNEY . I TOOK THE VEHICLE IN FOR A OIL CHANGE SERVICE WHEN THEY TOLD ME THAT ALL BRAKES AND ROTORS NEED TO BE REPLACED. THE BRAKES AND ROTORS ARE PREMATURELY WORN OUT. THIS SHOULD NOT HAPPEN AT SUCH A LOW MILEAGE. THERE HAVE BEEN NO REPAIRS AT THIS MOMENT. THE FAILURE MILEAGE WAS AROUND 21,300. ALSO, THE FRONT END MAKES LOUD NOISES WHEN I BACK UP AND/OR TURNING TO THE RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357115September 23, 2010
STRUCTURE
SAFETY ISSUE: SHARP EDGED ROUGH REAR METAL SEAT RUNNERS THAT CHILDREN HAVE BEEN CUT ON. ATTEMPTED SAFETY MODIFICATION WITH MANUFACTURER. FIRST 2 ATTEMPTS SAID HAD NO RESOLUTION. CHRYSLER WAS CONTACTED. OUR 3RD ATTEMPT TO RESOLVE DUCT TAPE PLACED ON BY SERVICE DEALER. FINAL RESPONSE SAID NOTHING ELSE COULD DO AS IT WAS NORMAL AND JUST THE WAY THE VEHICLE IS DESIGNED (PER MANUFACTURER'S INSPECTOR.) MANUFACTURER REFUSES TO ACKNOWLEDGE THE SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10357147September 23, 2010
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE MONITORING SYSTEM ON 2009 DODGE JOURNEY. VALVE STEMS HAVE METAL THREADS AT END THAT WERE BROKEN PRIOR TO PURCHASE OF VEHICLE. DEALER WORKING TO REPLACE, BUT HAVE BEEN TOLD THERE IS A LARGE NUMBER (APPROX. 20,000 ON BACK ORDER) AND IT IS UNKNOWN WHEN PARTS WILL BE AVAILABLE. APPARENTLY, THIS IS A COMMON PROBLEM AFFECTING CHRYSLER/DODGE VEHICLES. I CURRENTLY HAVE THREE TIRES THAT I CAN CHECK AIR AND ADD AIR AS NECESSARY, BUT DIFFICULT WITH BROKEN VALVE STEMS. ON THE FOURTH TIRE, THE THREADS ARE COMPLETELY BROKEN AND MISSING MAKING IT IMPOSSIBLE TO CHECK AIR PRESSURE OR ADD AIR. THE TIRE MONITORING SYSTEM CONTINUALLY WARNS OF LOW AIR PRESSURE - DEALER SAYS IT IS A MALFUNCTION AND TO IGNORE. PARTS AVAILABILITY IS AN UNKNOWN. SAFETY OF VEHICLE AND OCCUPANTS IS QUESTIONABLE WITH DEFECTIVE SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10356860September 21, 2010
SERVICE BRAKES, HYDRAULIC
I HAD NO SIGNS OF PROBLEMS WITH THE BRAKES ON MY 2009 DODGE JOURNEY. DURING ROUTINE MAINTENANCE (OIL CHANGE, TIRE ROTATION), THE DEALER INFORMED ME THAT MY CALIPERS WERE "STICKY" AND THAT I SHOULD SOON HAVE THE BRAKES DONE. THEN I STARTED TO HEAR A SQUEALING NOISE A WEEK OR SO AGO. TWO NIGHTS AGO I STOPPED AT THE MAILBOX AND GOT OUT TO GET THE MAIL AND MY REAR BRAKES WERE GLOWING RED, SPARKING AND SPITTING. I TOOK IT TO THE DEALER THE VERY NEXT DAY TO GET THE BRAKES CHANGED. TURNS OUT I NEED A COMPLETE OVERHAUL OF THE ENTIRE BRAKE SYSTEM. NEW PADS, ROTORS, CALIPERS IN THE REAR, AND ONLY 10% REMAINING IN THE FRONT, FOR WHICH I IMMINENTLY NEED PADS AND ROTORS. DODGE HAS GOT ISSUES WITH THEIR BRAKES THAT MAKE THEM VERY UNSAFE -- AND I HAVE NO CHOICE BUT TO REPLACE THE OLD SHODDY PARTS WITH THE SAME QUALITY PRODUCT. THE SAME THING IS GOING TO HAPPEN AGAIN AND AGAIN. I HAVE NEVER HAD TO REPLACE COMPLETE BRAKING SYSTEMS IN THE FIRST YEAR, IN ALL MY 30 PLUS YEARS OF OWNING A VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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