Dodge Journey Complaints

5,556 consumer complaints on file.

#10421304August 24, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT WAS DRIVING 6 MPH ATTEMPTING A TURN WHEN THE ENGINE STALLED. THE VEHICLE RESTARTED AFTER THE FAILURE AND WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 6,551. UPDATED 09/29/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421247August 23, 2011
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC, STEERING, SUSPENSION:FRONT
WHEN DRIVING AT HIGHWAY SPEEDS 65-75 MPH AND HAVING TO BRAKE HARD THE STEERING WHEEL AND BRAKE PEDALS BEGIN TO VIBRATE VIOLENTLY AND THE BRAKES FEEL AS THOUGH THEY ARE NOT WORKING CORRECTLY? 2010 DODGE JOURNEY SXT WITH CURRENTLY 24K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421249August 23, 2011
SERVICE BRAKES, HYDRAULIC, STEERING, SUSPENSION:FRONT, TIRES, ELECTRICAL SYSTEM
2009 DODGE JOURNEY SXT. IN THE YEAR I HAVE OWNED IT, I HAVE REPLACED BRAKES TWICE, AS RITE NOW I AM REPLACING THEM CAUSE THEY STARTED SQUEAKING A WEEK AGO AND TODAY THEY LOCKED UP. ALSO REPLACING ONE OF THE CALIPERS. ANY TIME I TAKE A HARD LEFT TURN, THERE IS A LOUD GRINDING NOISE. I HAVE REPLACED THE TIRES ALREADY, AND HAVE HAD TO REPLACE THE REAR 2 AGAIN RECENTLY. ANY TIME I GO TO BRAKE WHEN GOING OVER 40 MPH, THE STEERING WHEEL SHAKES UNCONTROLLABLY. I HAVE ALSO RECEIVED A RECALL FROM A LOCAL DEALERSHIP FOR A WIRING HARNESS IN DRIVERS SIDE. WHEN I WENT IN TO DEALERSHIP, THEY PUT IT ON ORDER AND SAID THEY WOULD CALL WHEN IT CAME IN, BUT NEVER DID. THAT WAS 6 MONTHS AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420953August 22, 2011
ELECTRICAL SYSTEM
I PURCHASED MY 2010 DODGE JOURNEY SXT IN OCT 2010. THE VEHICLE HAS DIED (ELECTRICAL PROBLEM) NUMEROUS TIMES WHILE DRIVING THE VEHICLE AT SPEEDS UP TO 70; HOWEVER, AS LOW AS 10. I HAVE TAKEN THE VEHICLE IN FOUR TIMES AND THEY HAVEN'T BEEN ABLE TO REPLICATE THE ERROR AND HAVE SENT ME HOME WITH THE VEHICLE. IT HAPPENED AGAIN ON FRIDAY AND I WAS IN THE MIDDLE OF TRAFFIC AND NARROWLY ESCAPED AN ACCIDENT. I WAS ABLE TO PUT THE VEHICLE IN NEUTRAL AND COAST TO THE SIDE OF THE ROAD. MY CHILDREN WERE IN THE VEHICLE AND I WORRY THAT WE ALL WILL BE KILLED. THIS TIME ALL OF THE LIGHTS CAME ON THE DASH AND THE VEHICLE STOPPED. PREVIOUSLY THERE WAS NO FOREWARNING. I TOOK THE VEHICLE IN 02/11, 03/11, 04/11 AND 06/11 AND THE ISSUES HAVE NOT BEEN RESOLVED. I HAVE READ SEVERAL BLOGS REPORTING THE SAME PROBLEM AND NO RECOURSE HAS BEEN DONE TO REPAIR THE VEHICLE. I'M WORRIED ABOUT THE SAFETY OF MY FAMILY AND OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10421940August 22, 2011
SERVICE BRAKES, HYDRAULIC
WENT ON A VACATION TO YELLOWSTONE NATIONAL PARK. ALL THE WAY OUT HAD INTERMITENT PULSATION OF THE STEERING WHEEL WHEN BRAKING AT HIGHWAY SPEEDS. FRONT DISCS AND BRAKE PADS WERE REPLACED BY DEALER AT 11921 MILES BECAUSE OF WARPED ROTORS.AFTER MANY MORE COMPLAINTS OF PULSATIONS WHEN BRAKING THE DEALER REPLACED THE REAR DISCS AND PADS AT 23184 MILES, ACCOUNT WARPED ROTORS. SO AFTER 6 1/2 MONTHS ( OCTOBER 10 ) THE FRONT ROTORS WERE WARPED AND 10 MONTHS LATER ( AUGUST 8, 2011 ) THE REAR ROTORS WERE WARPED. THE PULSATION HAS HAPPENED AGAIN ALREADY AND IT IS ONLY AUGUST 22 2011.EACH TIME I TAKE THE CAR IN FOR THE PULSATION PROBLEM THE DEALER SAYS HE TAKES IT FOR A RIDE AND FINDS NO PROBLEM. EACH TIME IT HAS HAD THE SAME MILEAGE IN AS THE MILEAGE OUT. I DON'T THINK THE DEALER EVEN TOOK IT FOR A RIDE BECAUSE HE ALREADY KNEW WHAT THE PROBLEM WAS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420134August 19, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT HIGHWAYS SPEEDS AND APPLYING THE BRAKES, HE NOTICED THAT THE VEHICLE AND THE BRAKES WOULD SHAKE. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HIM THAT THE FRONT AND REAR ROTORS WERE WARPED AND NEEDED TO BE REPLACED. THE FRONT, REAR BRAKES AND ROTORS WERE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. REAR BRAKES AND ROTORS WERE REPLACED TO 24000 MILES. DEALER THINKS THAT THE ABS SYSTEM IS KICKING IN AND THAT IS WHAT'S CAUSING IT. THEY BELIEVE THERE IS NO PROBLEM. UPDATED 09/29/2011 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419776August 17, 2011
SERVICE BRAKES, HYDRAULIC, EQUIPMENT
2010 DODGE JOURNEY SXT BRAKE FAILURE. ROTORS REPLACED BY CARMAX AND SERVICED BY LANDMARK DODGE. EXTREME SHAKING IN FRONT WHEEL AND PREMATURE REAR BRAKE FAILURE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419842August 17, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH AND THEN APPLYING THE BRAKES, HE NOTICED THAT THE STEERING WHEEL AND THE FRONT END WOULD VIBRATE VIOLENTLY. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419841August 17, 2011
EQUIPMENT:OTHER:LABELS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKING SYSTEM OF 2009 DODGE JOURNEY IS DEFECTIVE, REPLACED ONCE AND REPLACING AGAIN AS ROTORS ARE WARPING DUE TO THIN MATERIAL. IF I DO NOT PAY TO REPLACE THE ROTORS, I WILL CERTAINLY LOSE CONTROL OF THE VEHICLE IF I NEED TO MAKE IMMEDIATE STOP BECAUSE THE VEHICLE SHAKES VIOLENTLY WHEN BRAKING. DODGE IS MAKING NO EFFORT TO RECALL OR REPAIR THE FAULTY ROTORS AND THERE IS NO OTHER MANUFACTURER THAT MAKES ROTORS FOR THIS VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419881August 17, 2011
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THE TIRE PRESSURE SENSOR GAUGE HAD BROKEN ON THE VEHICLE. THE STEMS ON THE FRONT PASSENGER SIDE AND THE REAR PASSENGER SIDE HAD ALSO BROKEN. THE FAILURE WAS CAUSED BY CORROSION. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THIS IS A KNOWN PROBLEM WITH THE VEHICLE, AND THAT IS WHY THE 2011 WAS CHANGED TO A BRASS STEM FROM CAST ALUMINUM. THE FAILURE WAS 39,000 AND THE CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419328August 13, 2011
SERVICE BRAKES, HYDRAULIC, STEERING
2010 DODGE JOURNEY. 19600 KM (12179 MILES)WHEN WORK DONE BY DEALER. BRAKE SHUDDER AND STEERING WHEEL SHAKE. DEALER REPLACED WARPED FRONT ROTORS UNDER WARRANTY. NO FURTHER SHUDDER OR SHAKING TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419212August 12, 2011
TIRES, SERVICE BRAKES, HYDRAULIC
I PURCHASED A 2009 DODGE JOURNEY IN FEB OF 09. IT IS NOW MAY 2011 AND HAVE HAD TO HAVE ROTORS RESURFACED AT 8,000 MILES. HAVE REPLACED THE FRONT BRAKE PADS 3 TIMES AND THE BACK ONE TWICE. AND NOW I NEED TO REPLACE THE FRONT ROTORS. I HAVE BEEN THRU 2 SET OF TIRES. CURRENTLY THE CAR IGNITION IS HAVING PROBLEMS. IT JUST DOESNT WANT TO START AT TIMES. I HAVE 4 CHILDREN AND THIS IS MY ONLY CAR. AT THE ONE YEAR MARK IT STARTED RUNNING HOT AND CONTINUES TO DO SO PERIODICALLY. IT ALSO KEEPS LOOSING OIL. ALSO THE RADIO WILL BE PLAYING AND IT WILL JUST GO TO A BLACK SCREEN. THIS CAR HAS BEEN NOTHING BUT PROBLEMS AND IS GETTING EXPENSIVE TO REPAIR. IT IS DUE TO GO IN FOR SERVICE FOR THE IGNITION AND THE RECALL ON THE DOOR WIRING ON WED. I WOULD NEVER BUY A DODGE AGAIN!!! CANT WAIT TO GET RID OF THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418446August 10, 2011
SERVICE BRAKES, HYDRAULIC
RECEIVED A LETTER FROM DODGE A FEW WEEKS BACK WHICH REFERENCED POSSIBLE BRAKE PROBLEMS ON THE 2009 DODGE JOURNEY WE PURCHASED NEW IN 2009. OUR DAUGHTER IS A COLLEGE STUDENT AND HAS ONLY PUT ON 22,000 MILES OVER THE PAST TWO YEARS. AN APPT HAS BEEN MADE WITH A LOCAL DEALERSHIP, BUT WHEN I DROVE IT FOR THE FIRST TIME TODAY, I COULD NOT BELIEVE THE METAL-ON-METAL SOUND THAT EMITTED FROM THE FRONT BRAKES. THE BRAKE PEDAL HAD TO BE PUSHED DOWN WITH FORCE TO ACHIEVE A TOTAL STOP. WE HAVE NEVER HAD A VEHICLE THAT REQUIRED ANY TYPE BRAKE REPAIRS AFTER SUCH A SHORT PERIOD OF TIME AND I TOTALLY RESENT THE FACT THAT THERE IS ANYWHERE FROM A $50 TO $100 DEDUCTIBLE FOR SOMETHING THAT SHOULD BE COVERED BY DODGE. THESE BRAKES SOUND LIKE THERE IS ABSOLUTELY NOTHING LEFT. THE SOUND EVEN REMAINED FOR A WHILE EVEN AFTER I TOOK MY FOOT OFF THE BRAKE PEDAL. WHY MUST THE CONSUMER PAY FOR SHODDY, POOR QUALITY PARTS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10418285August 9, 2011
TIRES, SERVICE BRAKES, HYDRAULIC, POWER TRAIN
BRAKE, ROTORS, TIRES AND POWER TRANSFER UNIT REPLACE ONLY AT ONE YEAR OF OWNERSHIP. THIS IS THE SECOND YEAR AND I HAVE TO DO IT ALL OVER AGAIN. REPAIR COST OFF THE ROOF AND CONTINUE TO BUILD UP. I DON'T FELL SAFE DRIVING IT BECAUSE OF THE FAST RATE THIS VITAL PARTS CONSUME. DEALER CONTINUES TO TELL ME THAT THE REPAIR COST IS NOT INCLUDED IN MY WARRANTY AGREEMENT BUT I BELIEVE MANUFACTURER HAS TO BE RESPONSIBLE FOR THE COMPONENTS USE TO ASSEMBLE THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416706August 2, 2011
SEATS, SEATS:MID/REAR ASSEMBLY
1. TWO AND HALF YEAR OLD TODDLER FELL INSIDE THE CAR IN THE 2ND ROW ISLE. 2. INSIDE SEAT RAILS ARE NOT COVERED AS THE OUTSIDE ONES THAT ARE CLOSER TO THE PASSENGER DOORS. THE POTENTIAL OF HAPPENING AGAIN IS VERY HIGH. IT'S CONSEQUENCES SUFFERED FOR THIS NEGLIGENCE IS THE TODDLER NEEDED TO BE TAKEN TO THE EMERGENCY ROOM, TO BE X-RAYED AND STITCHED UP FOR A LACERATION ON THE KNEE. TEST ARE STILL PENDING IF LACERATION HAD ANY HARM ON MUSCLES OR TENDONS OF THE KNEE OR LEG. 3. I VISITED A DODGE DEALER PARTS AND SERVICE DEPARTMENT TODAY TUESDAY AUGUST 2ND, 2011 AND CUSTOMER SERVICE REPRESENTATIVE VERIFIED THAT THERE IS NO COVER THAT COMES WITH THE CAR NOR THAT IS AVAILABLE TO FIX THE PROBLEM FOR THE INSIDE RAILS OF THE 2ND ROW SEAT. *KB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10416731August 2, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE KEY WOULD NOT FIT INTO THE IGNITION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER SEVERAL TIMES FOR THE FAILURE AND THE DEALER REPLACED THE KEY. THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO PERFORMED A DIAGNOSTIC TEST AND STATED THAT THE FAILURE WAS LOCATED AT THE WIN MODULE. THE DEALER ALSO STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V139000 (ELECTRICAL SYSTEM: IGNITION). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS AWAITING A RESPONSE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 38,000 AND THE CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416767August 2, 2011
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
FRONT ROTORS AND FRONT AND REAR BRAKES ALL HAD TO BE CHANGED AT 21,000 MILES AND AGAIN AT 31,000 MILES. NOW ROTORS REQUIRE TURNING AGAIN DUE TO PULSATION. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416603August 1, 2011
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BOUGHT A BRAND NEW 2010 DODGE JOURNEY AND IT NEEDED NEW BRAKE PADS AND ROTORS AT JUST 19,000 MILES, WORRIED BRAKES MAY FAIL AT SOME POINT OR ARE NOT SUFFICIENT ENOUGH FOR THE VEHICLE. DEALERSHIP BILLED ME $50 TO GET THEM REPAIRED, STATED CHRYSLER/DODGE COMPANY PUT A "PARTICIPATION FEE" AND IF MY CAR WAS OVER 24,000 MILES IT WOULD BE $100. DODGE SEEMS WELL AWARE OF THIS ISSUE WITH THE BRAKES ON THESE VEHICLES BUT ARE NOT DOING ANYTHING ABOUT IT, BRAKES ARE A TOP SAFETY CONCERN FOR ANY VEHICLE, AND I FEEL I AM DRIVING A TICKING TIME BOMB ESPECIALLY WITH MY CHILDREN IN THE VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415413July 27, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKES WHEN THE STEERING WHEEL STARTED TO SHAKE AND VIBRATE EXCESSIVELY. THE DEALER REPLACED THE FRONT ROTORS AND BRAKE PADS IN DECEMBER 2009. IN JULY 2010, THE CONTACT EXPERIENCED VIBRATION AND THE DEALER REPLACED THE FRONT ROTORS. IN APRIL 2011, THE FRONT BRAKE PADS AND ROTORS WERE REPLACED. IN MAY 2011, THE CONTACT HEARD A LOUD SQUEAKING NOISE AND TOOK THE VEHICLE BACK TO THE DEALE HOWEVER, THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS LEFT WITH THE DEALER WHERE THE CONTACT WAS AWAITING DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 45,111 AND THE APPROXIMATE FAILURE MILEAGE WAS 20,558. UPDATED 10/5/11 *CN UPDATED 3/23/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415162July 26, 2011
STEERING
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE STEERING COLUMN WOULD VIOLENTLY SHAKE WHILE MAKING SLIGHT TURNS OR WHILE DEPRESSING THE BRAKE PEDAL. BOTH THE DEALER AND MANUFACTURER DENIED TO PROVIDE ASSISTANCE WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 4,408.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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