Dodge Journey Complaints

5,556 consumer complaints on file.

#10604608June 19, 2014
ELECTRICAL SYSTEM
2010 DODGE JOURNEY SXT AWD COMPLETELY SHUT OFF WHILE DRIVING 55 MPH. PULLED TO THE SIDE OF THE ROAD AND WOULD NOT START BACK UP FOR A FEW MINUTES, DASH, LIGHTS, ETC. WOULD TURN ON BUT CAR WOULD NOT START. FINALLY STARTED AND DROVE TO WORK. VEHICLE ALSO WILL NOT START 80% OF THE TIME YOU TURN THE KEY. SOMETIMES LIGHT AND DASH WILL COME ON BUT CAR WILL NOT TURN OVER FOR A FEW MINUTES, OTHER TIMES IT STARTS ON FIRST TURN. ONLINE RESEARCH SHOWS VERY COMMON ISSUES WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604622June 19, 2014
ENGINE
OUR CAR WILL NOT START ALL OF A SUDDEN FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604317June 18, 2014
ELECTRICAL SYSTEM
AT ANY GIVEN TIME MY CALL WILL NOT RESTART. I WILL PARK IT AFTER 1 HOUR OF DRIVING OR 5 MINUTES OF DRIVING AND NEVER KNOW IF IT WILL RESTART. I CALLED DODGE AND THEY SAY THEY KNOW NOTHING ABOUT THIS. HOW CAN THIS BE WHEN THE WEB SITES ARE FILLED WITH THE SAME COMPLAINTS. I DO NOT HAVE THE MONEY TO START RANDOMLY REPLACE PARTS. WHY WILL DODGE NOT STAND BEHIND THERE PRODUCT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604332June 18, 2014
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CO SENSOR, THE BATTERY, AND THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 39,000 AND THE CURRENT MILEAGE WAS 63,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598847June 17, 2014
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TL * THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE TIRE PRESSURE WARNING LAMP ILLUMINATED AND THE REAR DRIVER SIDE TIRE BLEW. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FAILURE OCCURRED AS A RESULT OF A CRACKED TIRE PRESSURE SENSOR AND HE ADVISED THE CONTACT THAT ALL FOUR SENSORS NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 49,000. UPDATED 09/02/14*LJ THE CONSUMER STATED THAT THE SENSORS MOUNTED ON THE VEHICLE ON THE VALVE STEMS ARE CRACKING CAUSING THE BLOW OUT. UPDATED 09/16/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598621June 16, 2014
ENGINE, ELECTRICAL SYSTEM
FOR THE PAST SEVERAL MONTHS THE CAR WILL SIMPLY TURN OFF WHILE WE ARE DRIVING IT. SO FAR WE'VE BEEN ABLE TO GET THE CAR OVER TO THE SIDE OF THE ROAD TO RE-START IT. I NOTICED THERE IS A RECALL REGARDING THIS PROBLEM, BUT IT SEEMS OUR VEHICLE ISN'T INCLUDED IN THE RECALL. I'VE TAKEN IT TO TWO DEALERSHIPS, BUT THEY CANNOT LOCATE THE SOURCE OF THE TROUBLE. I'VE CONTACTED DODGE DIRECTLY AND HAVE BEEN TOLD, AGAIN, THAT OUR VEHICLE ISN'T INCLUDED IN THE RECALL, AND THAT WE CAN'T EXPECT THE DEALERSHIP TO REPAIR A PROBLEM THAT THEY CAN'T FIND THE SOURCE OF. BUT THIS PROBLEM ISN'T NEW AND HAS BEEN IDENTIFIED IN THE PAST - WHY DON'T THEY KNOW THE SOURCE OF THE PROBLEM? THIS IS OUR FAMILY VEHICLE AND WE ARE CONCERNED ABOUT THE SAFETY OF THE CAR - ESPECIALLY CONSIDERING THE LATEST NEWS COVERAGE OF A SIMILAR PROBLEM IN ANOTHER BRAND OF AUTOMOBILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598389June 15, 2014
ENGINE, ELECTRICAL SYSTEM:IGNITION
THE CAR TURNED ITSELF OFF WHILE IN TRAFFIC ON CARY PARKWAY. TRIED TO RESTART THE CAR BY REINSERTING FOB. IT TOOK 10 MINUTES OF REMOVING AND REINSERTING FOB IN IGNITION BEFORE CAR STARTED. IN THE MEANTIME, CARS BEHIND ME ALMOST RAN INTO ME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598186June 13, 2014
ELECTRICAL SYSTEM
AFTER OWNING MY CAR (AUGUST 2009), I TURNED THE KEY... IT CLICKED ONCE BUT, IT DID NOT START. I WAITED A FEW SECONDS AND TRIED TO START IT AGAIN. THIS TIME, IT STARTED. I REMEMBER MENTIONING THIS WHEN I WENT TO THE SEMINAR FOR NEW CAR OWNERS GIVEN BY THE SERVICE DEPARTMENT AT THE DEALERSHIP; BUT THEY SAID, "IT WAS JUST A GLITCH". BUT, SINCE THEN, IT HAS HAPPENED INTERMITTENTLY. HOWEVER, LATELY, IT HAPPENS MORE FREQUENTLY, INCLUDING FIVE TIMES WITHIN THE PAST WEEK (MONDAY, JUNE 9 - 13, 2014). SPECIFICALLY, ON WEDNESDAY 09/11/2014, IT HAPPENED AS USUAL. HOWEVER, THIS TIME IT TOOK ABOUT 15 MINUTES AND SEVERAL TRIES (TURNING THE KEY) BEFORE THE ENGINE FINALLY STARTED. THIS IS UNACCEPTABLE. I CANNOT BELIEVE THIS IS "JUST A GLITCH" AS I WAS TOLD BY THE DEALERSHIP'S SERVICE DEPARTMENT PERSONNEL APPROXIMATELY FIVE YEARS AGO. PLEASE RESPOND AS I WONDER IF THIS IS A RECALL ISSUE? IF SO, WHY HAVEN'T I BEEN NOTIFIED (I PURCHASED THE EXTENDED WARRANTY). RECENTLY, A FRIEND WHO ALSO OWNS A 2009 DODGE JOURNEY WARNED ME THAT HIS CAR DID THE SAME UNTIL ONE DAY, IT JUST STOPPED WORKING PERIOD. I SINCERELY HOPE YOU CAN HELP ME WITH THIS ISSUE. THANK YOU. *TR UPDATED 12/19/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597890June 12, 2014
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. HAS AN INTERMITTENT STARTING ISSUE. CAR WILL GO WEEKS, EVEN MONTHS WITHOUT ANY PROBLEMS. THEN IT WILL FAIL TO OPERATE THE STARTER MOTOR. IF IT SITS FOR A FEW MINUTES OF HOURS, THE CAR WILL EVENTUALLY START. TAKEN TO LOCAL AUTO REPAIR CENTER. TESTED BATTERY, ALTERNATOR, AND ELECTRICAL SYSTEM, WITH NO APPARENT REASON FOR THE PROBLEM. PLEASE NOTIFY AUTO MAKER OF THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597975June 12, 2014
ELECTRICAL SYSTEM, ENGINE
STOPPED AT STORE FOR A FEW MINUTES TO PICK SOME THINGS UP. UPON GETTING BACK IN THE CAR, IT WOULD NOT CRANK NOR START. AFTER A FEW MINUTES, IT STARTED UP LIKE NOTHING HAD HAPPENED. ISSUE HAS OCCURRED AGAIN ABOUT A WEEK AND A HALF AFTER THE FIRST OCCURRENCE. THIS IS A WALK-HOME CONDITION THAT NEEDS TO BE ADDRESSED. ISSUE IS SIMILAR TO NUMEROUS OTHER COMPLAINTS FILED WITH NHTSA, AS WELL AS POSTED ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597320June 10, 2014
ELECTRICAL SYSTEM
I PURCHASED THIS 2009 JOURNEY IN 11/2013 WITH 51000 MILES. IT RANDOMLY WILL NOT START. AT FIRST I THOUGHT IT WAS A SIMPLE PROBLEM; NOW I AM FINDING OUT THAT IS A PROBLEM WELL KNOWN TO CHRYSLER AND HAS NOT BEEN ADDRESSED IN THE 2009 VEHICLES. THIS IS A SERIOUS FAILURE ON CHRYSLER'S PART TO FULFILL THEIR OBLIGATION TO ADDRESS SAFETY ISSUES ON THEIR VEHICLES WHICH LEAVES THE PUBLIC AT RISK. I HAVE PUT OVER $1200 INTO THE REPAIR ON THIS VEHICLE AND THE PROBLEM PERSISTS. I HAVE A NEW BATTERY, A NEW STARTER, AND A NEW WIN MODULE AND I HAVE THE SAME ISSUE.THE CAR WILL RANDOMLY NOT START; I STARTED RESEARCHING THIS PROBLEM ON THE INTERNET AND FOUND THAT THERE ARE A LOT OF COMPLAINTS ABOUT 2009 JOURNEY OWNERS AND THAT THE WIN MODULE WAS RECALLED ON THE 2010 JOURNEYS BECAUSE OF THE SAME ISSUE ? YET CHRYSLER HAS FAILED TO RESPOND TO THE ISSUE WITH THE 2009 VEHICLES. WHY IS THIS ACCEPTABLE ??? I UNDERSTAND FROM THE CHRYSLER TECHNICIAN WHO REPLACED THE WIN MODULE THAT HE REPLACES SO MANY OF THESE MODULES THAT THEY SENDS OUT PRE-PACKAGED REPLACEMENT KITS FOR THE INSTALLERS TO USE.IN EARLY MAY I CONTACTED THE CUSTOMER SERVICE / DEPARTMENT AT CHRYSLER (1-800-853-1403). I SPOKE WITH [XXX] WHO PULLED UP THE VIN AND CONFIRMED THAT I AM THE OWNER OF THE CAR.WHEN I EXPLAINED THAT I HAD A NEW BATTERY AND A NEW STARTER AND BELIEVED THAT I NEEDED A WIN MODULE HE ASKED ME WHY I DID NOT USE THE EXTENDED WARRANTY ON THE CAR; I TOLD HIM THAT I AM NOT THE ORIGINAL OWNER AND HE SAID I HAD THE WARRANTY COVERAGE UNTIL 5/23/14 UNDER CONTRACT 36410717 ACCORDING TO YOUR SYSTEM. HE GAVE ME THE MOPAR # TO CALL TO SCHEDULE REPAIR--I CALLED THAT SAME DAY AND WAS TOLD THAT I AM NOT THE ORIGINAL OWNER OF THE VEHICLE AND I DO NOT HAVE THE WARRANTY COVERAGE. I CALLED CHRYSLER BACK AND WAS TOLD THAT [XXX] HAD "MADE A MISTAKE... SORRY"-- INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597449June 10, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE PROBLEM RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE WAS DEFECTIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CONTACT WAS MADE AWARE OF A RECALL NOTIFICATION UNDER NHTSA CAMPAIGN ID NUMBER 08V528000 (POWER TRAIN). HOWEVER, THE VIN WAS NOT INCLUDED ON THE RECALL.THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596655June 6, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE HESITATED. ADDITIONALLY, THE CONTACT STATED THAT THE ACCELERATOR PEDAL SEIZED FOR SEVERAL SECONDS CAUSING THE VEHICLE TO FAIL TO DECELERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 8,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596732June 6, 2014
SERVICE BRAKES
THERE HAS BEEN A PROBLEM WITH THE BRAKES IN THIS VEHICLE SINCE WE BOUGHT IT ALMOST 3 YEARS AGO, ALTHOUGH THE DEALERSHIP HAS SAID THEY CANNOT FIND IT. AT SPEEDS OVER 40MPH, WHEN THE BRAKES ARE APPLIED THE STEERING WHEEL VIBRATES UNTIL THE VEHICLE IS COMPLETELY STOPPED. NOW THAT THE VIBRATION IS REALLY BAD, I BEGAN AN INVESTIGATION ONLINE TO SEE IF OTHER JOURNEY OWNERS HAD THE SAME EXPERIENCE WITH VIBRATION. I HAVE DISCOVERED THERE ARE MANY WITH THE PROBLEM, THAT CHRYSLER HAS BEEN MADE AWARE OF THIS PROBLEM FOR YEARS, BUT I DON'T KNOW WHAT IS BEING DONE TO REMEDY THE PROBLEM FOR THOSE OF US WHO OWN THE VEHICLES. THIS IS AN EXPENSIVE REPAIR, THAT THE DEALERSHIP CHOSE TO IGNORE WHEN BROUGHT TO THEIR ATTENTION, AND THE VEHICLE WAS STILL UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596296June 5, 2014
AIR BAGS
CAR WAS PARKED, TURNED OFF, KEYS OUT,NOTHING NEAR THE CAR, AND THANKFULLY NO ONE IN CAR - AND AIRBAGS DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596255June 4, 2014
STRUCTURE
THE DASH IS STARTING TO WARP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595973June 4, 2014
ENGINE
I WAS INFORMED ABOUT AN OIL LEAK FROM THE OIL PAN GASKET DURING A ROUTINE OIL CHANGE. THE TECH INFORMED ME THAT THIS IS A COMMON ISSUE WITH NEWER DODGE VEHICLES. I ATTEMPTED TO CONTACT THE DEALER AND CORPORATE OFFICE WITH NO SATISFACTION OF MY CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595765June 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE FRONT WINDOWS AND DOOR LOCKS FAILED TO OPERATE. THE CONTACT ALSO MENTIONED THAT THE DRIVER'S SIDE MIRROR FAILED TO FUNCTION. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 10V658000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595713June 2, 2014
ENGINE
WHILE PULLING OUT OF A PARKING LOT ONTO STREET, THE CAR STALLED IN THE MIDDLE OF THE STREET. THIS IS THE SECOND TIME IN APPROXIMATELY A MONTH THIS CAR HAS STALLED. I DO NOT REMEMBER THE DATE OF THE FIRST INCIDENT, SO I DID NOT ENTER IT. THIS CAR WAS PURCHASED USED ON MARCH 3, 2014. AFTER SOME RESEARCH, I DO BELIEVE THERE WAS A RECALL ON THE 2010 MODEL REGARDING THIS ISSUE, BUT DO NOT KNOW IF THIS VEHICLE WAS INCLUDED IN THAT RECALL. MY 5 YEAR OLD SON WAS WITH ME WHEN THIS HAPPENED TODAY AND THANK GOODNESS I WAS ABLE TO ESCAPE COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594950May 29, 2014
ENGINE, POWER TRAIN
ON 5/10/2014 DRVING AS NORMAL MY CAR BEGIN TO MAKE A LOUD NOISE AND THE CHECK ENGINE LIGHT BLINKED ON AND OFF A COUPLE OF TIMES THEN WENT OUT. BUT THE MOTOR DOUND LIKE IT WAS IDLING LOUDER N LOUDER. ONCE I GOT HOMEALL THE DEALERSHIP WERE CLOSED DO I HAD TO WAIT UNTIL MONDAY. SO ONCE I GET UP YO DRIVE ON MONDAY NO ISSUES AT ALL. BUT THE DRIVE WAS VERY RUGGED. SO I TOOK MY CAR IN EVEN THOUGH NO LIGHTS ARE ON AND THE COULDN'T DETECT ANYTHING WRONG. PICK MY CAR UP DROVE OK UNTIL I WENT TO WORK THE NEXT DAY LIGHT BACK ON NOW IM AT A POINT WHERE I DON'T KMOW WHAT ELSE TO DO. SO TODAY TO MY CAR IN WAS ADVISED THAT THEY UPDATED MY COMPUTER SYSTEM IN THE CAR. BUT NOW I DON'T KNOW WHAT'S WRONG. TRANSMISSION? TUNE UP? OR JUST A BAD CAR. AND IF THERE IS A RECALL THAT WAS PLACED OUT BEFORE IBOUGHT MY CAR I NEED IT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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