Dodge Journey Complaints

5,556 consumer complaints on file.

#10660221November 22, 2014
STEERING
TURNING LEFT ONTO HIGHWAY, LOST ALL ABILITY TO STEER, BRAKE, ETC. CAR JUST FROZE UP. PUT ON FLASHERS, COASTED TO RIGHT SIDE OF ROAD (NO LEFT SHOULDER) ACROSS TRAFFIC. TURNED IGNITION OFF, RESTARTED IN 1 MINUTE, AND WAS ABLE TO DRIVE AWAY. THIS HAS BEEN HAPPENING WITH INCREASING FREQUENCY SINCE, NOW SEVERAL TIMES A WEEK USUALLY WITH TURNS RIGHT OR LEFT. TOOK TO DEALER "COULD NOT REPRODUCE", BUT SAID THE ABS BAD SO INSTALLED NEW ABS, INSTALLED RECALLED IGNITION SWITCH BUT ACTUALLY NOW HAPPENING MORE! TAKING TO DIFFERENT LOCAL DODGE DEALER TO ASSESS SINCE NOT SATISFIED WITH PRIMARY DEALER (PURCHASED VEHICLE) AND THEIR LACK OF FURTHER DIAGNOSTIC TESTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660006November 21, 2014
VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE ON BACK ORDER AND WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO EXPERIENCED AN INTERMITTENT FAILURE WHERE THE KEY WOULD EITHER FAIL TO TURN OR BECOME STUCK IN THE IGNITION SWITCH. AFTER SEVERAL FAILED ATTEMPTS, THE KEY WOULD EVENTUALLY RELEASE FROM THE IGNITION SWITCH. ADDITIONALLY, THE CRUISE CONTROL WOULD FAIL TO ENGAGE WHEN ACTIVATED AT VARIOUS SPEEDS. THE MANUFACTURER WAS NOT MADE AWARE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660181November 21, 2014
ELECTRICAL SYSTEM
ON FOUR SEPARATE OCCASIONS, I ATTEMPTED TO START MY VEHICLE (ALL LIGHTS, RADIO WORK) AND ONLY HEAR CLICKS OF THE STARTER AND THE VEHICLE DID NOT START. ON THE SECOND OCCASION, THE VEHICLE FINALLY STARTED AFTER APPROXIMATELY THIRTY MINUTES. I TOOK THE JOURNEY TO AN AUTO CENTER AND THEY TESTED THE BATTERY, WHICH WAS REGISTERING AT 490 CCA AND THEY SUGGESTED I GET A BATTERY SOON. ON THE THIRD OCCASION, I WENT TO PICK MY WIFE UP FROM A DOCTORS APPOINTMENT AND STOPPED THE JOURNEY FOR LESS THAN FIVE MINUTES. I ATTEMPTED TO START THE JOURNEY AND IT DID NOT START FOR OVER 30 MINUTES. I ATTEMPTED TO HAVE THE VEHICLE JUMP STARTED; HOWEVER, AFTER THREE SEPARATE VEHICLES ATTEMPTED TO JUMP MY JOURNEY, IT DID NOT START AND HAD TO CALL A TOW TRUCK. AFTER THE TOW TRUCK DRIVER CHARGED THE BATTERY FOR APPROXIMATELY 5 MINUTES, THE VEHICLE STARTED. I IMMEDIATELY HAD THE BATTERY REPLACED AND THOUGHT THE ISSUES WAS SOLVED. ON THE FOURTH OCCASION, ALL FOUR OF WHICH TOOK PLACE IN A THREE WEEK PERIOD, AFTER STOPPING AT A STORE FOR APPROXIMATELY 10 MINUTES, THE JOURNEY DID NOT START. AFTER WAITING FOR APPROXIMATELY 30 MINUTES, THE VEHICLE FINALLY STARTED. I HAVE REVIEWED THE RECALLS AND THIS IS NOT LISTED, YET THERE ARE MULTIPLE COMPLAINTS OF THIS ISSUE. I WILL BE ATTEMPTING TO HAVE ALL CURRENT RECALLS REPAIRED AND HOPE THIS ISSUE IS TAKE CARE OF BEFORE MYSELF OR SOMEONE IN MY FAMILY IS SERIOUSLY INJURED DUE TO THIS HAPPENING WHILE DRIVING ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659658November 20, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 65 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR ENDED OF THE CONTACT'S VEHICLE AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER AND THE PASSENGER SUSTAINED CUTS IN THE HANDS. BOTH REQUIRED MEDICAL ATTENTION AND A POLICE REPORT WAS FILED. THE VEHICLE WAS AWAITING INSPECTION FROM THE INSURANCE COMPANY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 78,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10659850November 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN ATTEMPTING TO START THE VEHICLE, SEVERAL ATTEMPTS HAD TO BE MADE BEFORE THE VEHICLE WOULD START. THE VEHICLE WAS INCLUDED IN RECALL NHTSA CAMPAIGN ID NUMBER: 11V139000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659898November 20, 2014
ENGINE
I WAS DRIVING MY KIDS TO SCHOOL WHEN THE ENGINE JUST SHUT OFF. THE POWER STEERING DID NOT WORK AND THEN THE CAR JUST STARTED BACK UP ON ITS OWN. IT HAS HAPPENED 3 TIMES SINCE THEN. I BOUGHT A NEW BATTERY AND HAD A NEW ALTERNATOR INSTALLED BUT IT DID NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659244November 19, 2014
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE VEHICLE FAILED TO START WITHOUT WARNING. ON A DIFFERENT OCCASION, THE CONTACT MENTIONED THAT THE VEHICLE STALLED WITHOUT WARNING AND RESTARTED AFTER THE TRANSMISSION WAS SHIFTED INTO PARK. ALSO, THE PASSENGER SIDE HEAT UNIT FAILED. THE VEHICLE WAS TOWED TO A DEALER WHERE THE TECHNICIAN INITIALLY DIAGNOSED THAT THE WIN MODULE AND THE PENTIUM INTAKE WAS DEFECTIVE. THE REMEDY FAILED TO REPAIR THE FAILURE. AS A RESULT, THE TECHNICIAN DETERMINED THAT THE TRANSMISSION RANGE SENSOR NEEDED TO BE REPLACED. THE TECHNICIAN DIAGNOSED THAT THE TRANS RANGE SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658842November 18, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 11V13900 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT ON TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658899November 18, 2014
AIR BAGS, ENGINE
TL* THE CONTACT OWNED A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE, SWERVED INTO THE NEXT LANE, AND CRASHED INTO A TRACTOR TRAILER. THE AIR BAGS FAILED TO DEPLOY. IT WAS UNKNOWN IF A POLICE REPORT WAS FILED AND IF ANY INJURIES WERE REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10659095November 18, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE 2012 JOURNEY WAS BEING USED TO JUMPSTART A 1997 F 350 FORD TRUCK. THE F 350 WAS NOT RUNNING WHILE THE JOURNEY WAS. JUMPER CABLES WERE ATTACHED CORRECTLY. THE WOMEN JUMPING THE CAR WENT INTO THE HOUSE FOR A MOMENT WHEN SHE HEARD AN EXPLOSION AND THE ROAR OF THE FIRE. THE ENTIRE FRONT OF THE CAR WAS ENGULFED IN FLAMES. THE WINDSHIELD WAS BLOW OUT AND FLAMES REACHED 12 FEET INTO THE AIR. AFTER THE FIRE TRUCK PUT OUT THE BLAZE, THE HOOD HAD VAPORIZED . THE CAR WAS REPORTED AS A TOTAL LOSS BY THE INSURANCE COMPANY. THE HEAT FROM THE FIRE WAS SO INTENSE IT IGNITED THE F 350. IT TOO WAS DECLARED A TOTAL LOSS. I DO NOT KNOW THE CAUSE OF THE EXPLOSION IN THE JOURNEY. THE FIRE CAPTAINS REPORT STATES THE ORIGIN OF THE FIRE WAS THE 2012 DODGE JOURNEY. I BELIEVE THAT THIS HAS HAPPENED BEFORE. I ALSO BELIEVE THAT SERIOUS INJURY OR DEATH WOULD OCCUR IF A PERSON IS NEARBY OR SITTING IN THE VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10658682November 17, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE RESTARTED AFTER REPEATED ATTEMPTS AND BEING SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654697November 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM THE CONTACT OF WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/19/14*CN UPDATED 02/03/15. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654752November 13, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN: 14V373000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652261November 13, 2014
TIRES
2010 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO VEHICLE TIRE ISSUES. *SMD THE CONSUMER STATED HE HIT A POTHOLE, AND A SHORT DISTANCE LATER, A MESSAGE ON THE DASHBOARD, READ THE TIRE WAS UNDER INFLATED. WITHIN MINUTES, HE HAD TO PULL OVER, BECAUSE THE PASSENGER REAR TIRE WAS FLAT. THE CONSUMER DISCOVERED NOT ONLY DID HE HIT A POTHOLE, BUT THERE WAS PIECE OF METAL THAT MADE IT IMPOSSIBLE TO PLUG THE TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654804November 13, 2014
ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED BUT WAS ABLE TO BE RESTARTED. ON A SECOND OCCASION WHILE MAKING A U-TURN, THE VEHICLE STALLED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE CONTACT MENTIONED THAT THE FAILURE WAS GETTING PROGRESSIVELY WORSE. THE VEHICLE WAS TAKEN TO THE DEALER ON TWO OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651240November 12, 2014
AIR BAGS
2009 DODGE JOURNEY. CONSUMER STATED THAT THE AIR BAGS DID NOT DEPLOY IN A CAR ACCIDENT. *KL THE CONSUMER STATED HE WAS REAR ENDED, WHICH CAUSED HIM TO HIT A LARGE TRUCK IN FRONT OF HIM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10654610November 12, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT INDICATED THAT THEY KEY FAILED TO TURN OVER INTO THE ON POSITION PREVENTING THE VEHICLE FROM STARTING. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE DEALER WAS CONTACTED SEVERAL TIMES WHO INDICATED THAT THE PART WAS NOT AVAILABLE BUT DID NOT SPECIFY IF THE CONTACT WOULD BE PLACED ON A WAITING LIST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654099November 11, 2014
ENGINE
AGAIN MY CAR STALLED ON MY WAY HOME FROM WORK, CHRYSLER KNOWS MY CAR IS DEFECTIVE I WANT THEM TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654100November 11, 2014
ENGINE
MY CAR STALLED AGAIN, GOING TO GET COFFEE I WANT CHRYSLER TO FIX MY CAR THEY HAVE BEEN BLOWING ME OFF, AND NISSAN SOUTH IN MORROW, GA TREATS ME LIKE I'M CRAZY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653822November 10, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AS THE BAD KEY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. HOWEVER, THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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