Dodge Journey Complaints

5,556 consumer complaints on file.

#10694264March 14, 2015
ELECTRICAL SYSTEM
IGNITION WILL SHUT OFF WHILE DRIVING. ALSO DASHBOARD WILL READ BAD KEY AND REFUSE TO START. CHRYSLER STATES THAT IT IS PART OF RECALL L25 BUT THE PART IS UNAVAILABLE. IN THE MEANTIME MY CAR IS A PAPERWEIGHT THAT I CAN'T DRIVE. THEY HAVE NO DATE ON WHEN PARTS WILL BE AVAILABLE. WHAT IS MY RECOURSE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694183March 13, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE STARTING THE VEHICLE, THE KEY REMAINED IN BETWEEN THE ON AND THE ACCESSORY POSITION BEFORE THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693768March 12, 2015
AIR BAGS
AS I WAS ACCELERATING ON A HIGHWAY ENTRANCE RAMP, MY DRIVER'S SIDE CURTAIN AIRBAGS DEPLOYED (FROM THE FRONT OF THE CAR AND ALL THE WAY TO THE HATCH IN THE BACK OF THE CAR). I PULLED OVER ONTO THE SHOULDER OF THE ROAD AND TURNED THE CAR OFF. I TURNED MY CAR TO BATTERY MODE TO ROLL DOWN THE WINDOWS TO RELEASE THE POWDER AND SMELL AND ANOTHER AIRBAG DEPLOYED (I BELIEVE IT WAS THE DRIVER'S SEAT, BUT AM NOT CERTAIN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693774March 12, 2015
POWER TRAIN
THE TRANSMISSION WHEN CHANGING TO LOWER SPEED, CLUNKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691426March 12, 2015
ELECTRICAL SYSTEM
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO THE WIRELESS IGNITION NODE MODULE DETENTS RECALL NOTICE. *SMD THE CONSUMER HAS BEEN UNSUCCESSFUL AT GETTING THE DEALER TO COMPLY WITH THE RECALL. RECALL # 14V373000.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693929March 12, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/21/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693552March 11, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693574March 11, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS APART OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE ACCORDING TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693597March 11, 2015
ELECTRICAL SYSTEM
I OWN A 2009 DODGE JOURNEY. AND RECEIVED RECALL NOTIFICATION L25 / NHTSA 14V-373 HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. I THINK THAT THE MANUFACTURER HAD FAR EXCEEDED A REASONABLE AMOUNT OF TIME. I HAVE EXPERIENCED THE FAILURE IN SEVERAL INCIDENTS OF CAR NOT STARTING, FORTUNATELY, THERE HAVE BEEN NO WRECKS YET. I'VE BEEN ON PHONE FOR OVER AN HOUR TRYING TO GET SOMEONE TO ANSWER MY CALL FROM CHRYSLER CUSTOMER SERVICE 1-800-853-1403. I WANT SOMETHING DONE AND I WANT IT DONE NOW, BEFORE SOMEONE GETS INJURED DUE TO THIS LACK OF ACTION FROM CHRYSLER! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693635March 11, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
I WENT TO THE STORE GOT WHAT I NEEDED CAME OUT AND THE JOURNEY WOULD NOT START. I HAD IT TOWED TO THE DODGE DEALERSHIP AND THEY TOLD ME THE TIPM WAS BAD.THEY REPLACED IT AND HAS BEEN WORKING SO FAR. IT COST 900.00 DOLLARS TO FIX WITH ONLY 37424 MILES ON IT.THE OTHER PROBLEM WAS THE BRAKES ALL HAD TO BE REPLACED WITH JUST OVER 20000 MILES ON THE CAR. THE DEALERSHIP COVERED THE FRONT BRAKES BUT WITH A DEDUCTIBLE OF 100.00 DOLLARS BUT I HAD TO PAY FOR THE BACK BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693682March 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693202March 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693213March 10, 2015
STEERING, ELECTRICAL SYSTEM, AIR BAGS
WHILE DRIVING INTO WORK THIS MORNING MY HORN BEGAN TO GO OFF ON ITS ON AND RANDOMLY. NOTHING I DID WOULD STOP THE HORN FROM GOING OFF. I CALLED BOTH MY DEALER AND CHRYSLER DIRECTLY NEITHER SAID THEY HAVE HEARD OF ANY ISSUES REGARDING THIS. SOME OF THE WARNING LIGHTS ON MY DASH ALSO CAME UP AND THEN WENT OFF. THIS SEEMS TO BE A SAFETY ISSUE AND I AM CONCERNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693298March 10, 2015
ELECTRICAL SYSTEM, ENGINE, STEERING
ENGINE STALLED WHILE DRIVING CAUSING LOSS OF POWER STEERING & POWER BRAKES. DIAGNOSIS REVEALED THAT ENGINE WOULD STALL IF KEY WAS MOVED SLIGHTLY. COULD HAVE CAUSED A SERIOUS ACCIDENT. SUPERSTITION SPRINGS CHRYSLER REPLACED THE WIN MODULE AT A COST OF $492.46. HOW MANY PEOPLE HAVE TO DIE OR BE INJURED BEFORE THE MANUFACTURER ACCEPTS RESPONSIBILITY, INITIATES A RECALL AND TAKES CARE OF THE PROBLEM AT NO COST TO THE VEHICLE OWNER?? I BELIEVE THAT CHRYSLER CORP SHOULD REIMBURSE ME FOR THE COST OF THIS REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693350March 10, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693360March 10, 2015
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THURSDAY FEB 26 2015' 6:00 PM NOTICED ENGINE LIGHT ON FRIDAY FEB 27 - 8:00 AM TAKE CAR TO VILLAGE CHRYSLER' AJAX FOR ASSESSMENT MAKE APPOINTMENT FOR SAT FEB 28 2015 AT 1:30 PM TO ASSESS ENGINE LIGHT ON OK TO DRIVE CAR PER VILLAGE CHRYSLER AJAX SERVICE ADVISOR. FRIDAY FEB 27 - 8:00 PM DURING DRIVE TO/FROM WORK: COMPUTER MESSAGE: 1. REMOTE START DISABLE 2. NOTICED CAR WILL NOT SHIFT INTO 6TH GEAR ON HWY. HOME FROM WORK: NOTICED ENGINE OIL ON DRIVEWAY, PULL IN AND CHECK OIL NO OIL ON DIP STICK, ENGINE OIL ALL OVER ENGINE AND GROUND. UNKNOWINGLY I DROVE THE CAR FOR ~150 KM WITH NO OIL! SAT FEB 28 - 1:00 PM ADD 3 LITERS OF OIL TO TAKE CAR TO VILLAGE CHRYSLER AJAX SERVICE RESULTS: 1.ENGINE LIGHT CODES: NO EXPLANATION OF CODES FROM VILLAGE CHRYSLER AJAX SERVICE ADVISOR. A.CODE: P06DD STORED ENGINE OIL PRESSURE CONTROL CIRCUIT STUCK OFF B.B156D-00 STORED LOW VOLTAGE DIFFERENTIAL SIGNAL (LVDS) VIDEO CABLE- 2.NO DETAILS OF MY EXPLANATION OF MY SEQUENCE OF EVENTS ON SERVICE ORDER! 3.OIL ADAPTER HOUSING LEAKING (CRACKED MANUFACTURE DESIGN ISSUE) 4.REPLACED ADAPTER HOUSING: PART#: 68105583-AA C/W ASSOCIATED PARTS UNDER WARRANTY - KNOWN ISSUES WITH CRACKING HOUSING. 5.WHEN ASKED IF ANY ENGINE DAMAGE WHILE DRIVING WITH NO OIL - VILLAGE CHRYSLER AJAX SAID GUARANTEED NO ENGINE DAMAGE BECAUSE AT LEAST ONE LITER ON OIL WAS STILL CIRCULATING IN ENGINE! BS. 1.NOW I'M CONCERNED THIS WILL HAPPEN AGAIN AND POSSIBLY CAUSE A FIRE WHILE DRIVING ON THE HWY... 2.PLAUSIBLE DAMAGE TO ENGINE AS A RESULT OF UNKNOWINGLY DRIVING ALL DAY WITH NO OIL IN ENGINE! 3.I DON'T FEEL SAFE IN THIS CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693165March 9, 2015
ENGINE
I'VE ALREADY COMPLAINED ABOUT THIS ISSUE AT LEAST 3 TIMES. WHEN TRYING TO START THE CAR IT WILL NOT START. NOTHING HAPPENS. THE ONLY WAYS TO GET THE CAR STARTED AT THAT POINT IS: MOVING THE BATTERY AROUND, REMOVING AND PUTTING THE BATTERY CABLES ON THE BATTERY (TO RESET IT), AND PUT THE CAR IN NEUTRAL AND TURN THE KEY. SO YOU TELL ME, DOES THIS CAR NEED TO BE RECALLED??? I'M STILL PAYING ON THIS POS (PIECE OF [XXX]) WHICH MAKES NO SENSE. I NEED THIS CAR RECALLED AND MONEY BE RETURNED. I'VE BEEN COMPLAINING ABOUT THIS CAR SINCE 2009, WILL I EVER GET ASSISTANCE??? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679155March 9, 2015
ELECTRICAL SYSTEM, AIR BAGS
2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION NODE MODULE DETENTS RECALL NOTICE ISSUE. *SMD THE CONSUMER RECEIVED A RECALL 14V373000 LAST SUMMER, AND IS WAITING FOR A FOLLOW-UP NOTICE.*JB THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. UPDATED 11/24/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692908March 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE DRIVING AT VARIOUS SPEEDS, ALL OF THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED CONTINUOUSLY. THE HEADLIGHTS FLASHED ON AND OFF AND THE DOORS AND WINDOWS LOCKED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692494March 6, 2015
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. ....UPDATED 07/22/15 *BF UPDATED 9/27/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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