Dodge Journey Complaints

5,556 consumer complaints on file.

#10730188June 24, 2015
ELECTRICAL SYSTEM
VEHICLE STARTS HONKING ON ITS OWN FOR SHORT PERIODS OF TIME. SOMETIMES JUST PARKED ON THE DRIVEWAY, AND NOW SOME TIMES AS IT IS MOVING. IT WILL STOP FOR HOURS OR DAYS AT A TIME, AND THEN REOCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730254June 24, 2015
ENGINE, SERVICE BRAKES, STEERING
WHILE DRIVING HOME MY 2015 DODGE JOURNEY (WHICH ONLY HAD 2,108 MILES ON IT) DIED WHILE DECELERATING TO TURN INTO MY NEIGHBORHOOD. PRAISE GOD, NO ONE WAS BEHIND ME AND I HAD TO CRANK THE WHEEL TO PULL OVER TO THE SIDE OF THE ROAD AS THE POWER STEERING AND BRAKES ALSO DIED. THERE WERE NO WARNING SIGNS, INDICATORS, LIGHTS, ETC. I PUT THE CAR IN PARK AND HIT THE START BUTTON AND IT STARTED RIGHT UP. I IMMEDIATELY CALLED THE DEALERSHIP AND TOLD THEM I WOULD BE BRINGING IT TO THEM IN THE MORNING. THEY HAVE NOW HAD MY CAR FOR 5 DAYS AND CAN'T FIND ANY ERROR CODES IN THEIR COMPUTER WHEN RUNNING DIAGNOSTICS AND "CAN'T REPRODUCE THE STALL". THEY ARE KEEPING IT FOR A FEW MORE DAYS TO "PUT MORE MILES ON IT TO SEE IF THEY CAN REPRODUCE IT" AND ALSO HAVE A CALL INTO THEIR CORPORATE ENGINEERS AND ARE WAITING TO HEAR BACK FROM THEM. I TOLD THE SERVICE MANAGER AT THE DEALERSHIP THAT THIS WAS A KNOWN ISSUE WITH THE T.I.P.M. (TOTAL INTEGRATED PROGRAM MODULE) ON OLDER MODELS AND IN FACT 2 WERE REPORTED AT HTTP://WWW.CARCOMPLAINTS.COM/DODGE/JOURNEY/2014/ FOR 2014 MODELS. HE CLAIMED THAT THIS DEFECT IS ON OLDER MODELS 'ONLY' AND WASN'T THE PROBLEM. ALTHOUGH THEY ARE MAKING SOME UPDATES TO THE CAR'S COMPUTER SYSTEM WITHOUT KNOWING IF THIS WILL FIX IT, HE SAID IF THEY CAN'T DIAGNOSE OR REPRODUCE THE ISSUE, THEY WILL RETURN IT TO ME AND BASICALLY JUST HOPE IT DOESN'T HAPPEN AGAIN. ONE WEBSITE THAT REPORTED THIS EXACT ISSUE ON OLDER MODEL DODGES (VARIOUS MAKES/MODELS) IS: HTTP://WWW.CHRYSLERPROBLEMS.COM/PROBLEMS/200-ENGINE-DIES-WHILE-DRIVING.SHTML . THE REPORT SHOWS MY EXACT SITUATION! ENGINE DIES WHEN DECELERATING, NO WARNING INDICATORS, ONCE KEY IS TURNED TO OFF, IT RESTARTS, DIAGNOSTICS AT THE DEALERSHIP SHOWED NO COMPUTER CODES INDICATING FAILURE. I'M TERRIFIED THAT IT WILL HAPPEN AGAIN ONLY PERHAPS IN A MUCH MORE DANGEROUS SETTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726888June 23, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 40 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND BELIEVED THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 09/03/15*LJ UPDATED 10/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726631June 22, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE VEHICLE STALLED NUMEROUS TIMES. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726453June 21, 2015
VISIBILITY/WIPER, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
ATTEMPTED TO USED THE REMOTE TO UNLOCK THE DOORS BUT IT WOULD NOT WORK. CHANGED THE BATTERY STILL DID NOT WORK. HAD TO USE THE KEY TO UNLOCK THE DRIVER DOOR MANUALLY. ONCE IN THE DOOR LOCKS BUTTONS WOULD NOT UNLOCK THE OTHER DOORS. HAD TO OPEN FRONT PASSENGER DOOR MANUALLY FROM INSIDCHRE THE CAR. PULL UP THE DOOR LOCKS ON BOTH REAR DOORS IN ORDER FOR THE TO BE OPENED. ONCE THE CAR WAS ON WE NOTICED THE REAR WIPER BLADE DOES NOT WORK NOR DOES THE TRUNK OPEN. THERE IS NO MANUAL WAY TO OPEN THE TRUNK AT ALL. I'VE CHECKED THE MANUAL AND IT NEVER DESCRIBED THIS ISSUE. GOOGLED IT AND A LOT OF OTHERS HAS DESCRIBED THIS HAPPENING TO THEIR CAR BUT NO ONE CAN PIN POINT THE ISSUE. WE CHANGED THE FUSE THIS NOW ALLOWED THE DRIVER DOOR ONLY TO UNLOCK USING THE REMOTE, BUT WE STILL HAVE TO MANUALLY UNLOCK THE REAR DOORS TO OPEN THEM AND PULL THE HANDLE ON THE FRONT PASSENGER DOOR TO OPEN IT, AS IT CAN'T BE OPENED AT ALL FROM THE OUTSIDE. CHANGING THE FUSE DID NOT HAVE AN AFFECT ON THE REAR WIPER OR THE TRUNK. I'VE NEVER SEEN A VEHICLE WHERE THE TRUNK HAS NO OTHER WAY TO BE OPENED. THIS MADE IT VERY HARD TO GET TO THE HANDLE FOR THE SPARE TIRE. RECEIVED CALL FROM CUSTOMER SERVICE AFTER A FACEBOOK COMPLAINT AND THEY ADVISED WE NEEDED TO BRING IT IN TO THE DEALER SO THEY CAN FIGURE IT OUT. WE ARE SKEPTICAL BECAUSE A FEW MONTHS PRIOR TO THAT WE TOOK IT TO THE DEALER TO FIX A VERY BAD DRAG. WHEN YOU MAKE A LEFT HAND TURN THE CAR DRAGS AND GOES REALLY SLOW AND TAKES A FEW SECONDS TO GET BACK TO NORMAL SPEED. THE DEALER CHARGED US CLOSE TO $500 AND DID NOT FIX THE PROBLEM. THEY FIXED SOMETHING THAT DID NOT NEED FIXING AND TOLD US IF WAS FIXED WE HAD TO TURN AROUND NOT EVEN A MINUTE AFTER PULLING OFF THE LOT WITH IT TO ADVISE THEM IT WAS NOT FIXED. THEY WANTED TO KEEP CHARGING US FOR DIFFERENT THINGS BECAUSE THEY COULD NOT FIGURE OUT WHAT IT WAS. WE DECLINED BECAUSE NO MONEY FOR GUESSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726201June 19, 2015
ELECTRICAL SYSTEM
THE DEALER CAN NOT SEEM TO GET THE PARTS TO FIX THE RECALL L25. I HAVE A CAR THAT IS DIEING WHILE TRAVELING AT SPEEDS OF 70 MPH. THE WIRELESS IGNITION NODE IS THE PROBLEM, AND THE DEALER NOT BEING ABLE TO GET THE PARTS IS SAD. I HOPE I DONT HAVE A WRECK AND GET KILLED CAUSE OF A RECALL, AND ME NOT BEING ABLE TO GET IT FIXED DUE TO THE FAILURE OF CHRYSLER NOT PROVIDING MY DEALER WITH THE PARTS TO FIX MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725949June 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. WHILE PARKED, THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725981June 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT DUE TO A MALFUNCTION WITH THE KEY FOBS, THE VEHICLE EXPERIENCED DIFFICULTY STARTING. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726123June 18, 2015
STEERING
WAS MAKING A LEFT TURN WHEN A GRINDING NOISE OCCURRED. IT HAS BECOME MORE FREQUENT WHEN TURNING. AND NOW THIS GRINDING NOISE OCCURS BOTH WHEN ATTEMPTING TO MAKE A LEFT OR A RIGHT TURN. NOISE HAS OCCURRED AT IDEAL TURNING SPEEDS OF 5-15 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725665June 17, 2015
AIR BAGS, STRUCTURE:BODY, SERVICE BRAKES
I WAS DRIVING AT THE SPEED LIMIT ON INTERSTATE 5, (CALIFORNIA) WHEN A VEHICLE IN FRONT OF ME SWERVED PARTIALLY INTO MY LANE. IN ORDER TO AVOID HITTING SAID VEHICLE, I SWERVED TO THE RIGHT SLIGHTLY, AT THAT TIME I BELIEVE ENGINE DIED, AS I HAD NO CONTROL OVER SAID VEHICLE I COULD NOT STEER OR MANEUVER MY VEHICLE AT ALL. THUS IT WAS CONTINUING ON THE PATH OF THE SWERVE AND HIT THE WALL ON THE PASSENGER SIDE OF THE HIGHWAY. I AT NO TIME HAD ANY CONTROL OVER THE VEHICLE, THE CAR STARTED SPINNING FROM THE IMPACT OF THE WALL AND SENT ME ACROSS 3 LANES OF TRAFFIC AND I WAS HIT BY 2 CARS. THE ONLY AIRBAG THAT DEPLOYED WAS THE FRONT PASSENGER SIDE AIRBAG. (THERE WAS NO PASSENGER IN THAT POSITION.) I WAS IN THE DRIVER SEAT, AND MY SON (WAS 9 YEARS OF AGE AT THE TIME OF THE INCIDENT) WAS SITTING DIRECTLY BEHIND ME. WHEN THE CAR STOPPED, I WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION, IT WAS LOCKED IN PLACE. ORIGINALLY, I BELIEVED THAT THERE WERE NO MAJOR INJURIES, ONLY BUMPS, BRUISES AND THE LIKE. HOWEVER IN THE MONTHS SINCE THE INCIDENT, IT HAS COME TO LIGHT THAT I HAVE TORN MUSCLES IN 1, MAYBE BOTH ELBOWS. I AM CURRENTLY UNDER A DOCTORS CARE, AND WILL BE REQUIRING SURGERY TO RECONSTRUCT THE MUSCLES AND TENDONS.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10725810June 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO GO INTO THE ON POSITION. THE VEHICLE WAS TAKEN AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT KEY FOBIK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725877June 17, 2015
ELECTRICAL SYSTEM
HAD THE WIM REPLACED PER RECALL AND WHEN I WENT TO PICK IT UP WAS INFORMED THE ESP LIGHT WAS ON AND THE CAR WOULD NOT SHIFT OUT OF PARK. THEY REPLACED THE STOP LAMP SWITCH AND THE CAR STILL WILL NOT SHIFT OUT OF PARK. I WAS THEN TOLD THAT IT IS BECAUSE A FAULTY TIPM CONTROL MODULE. IS THIS BECAUSE OF WHAT DODGE DID TO REPLACE THE WIM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725484June 16, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725478June 16, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/31/15*CN UPDATED 10/14/15*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725496June 16, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE KEY WAS TURNED TO THE ON POSITION. THE CONTACT MENTIONED THAT THE ENTIRE INSTRUMENT PANEL ILLUMINATED AND THE VEHICLE MADE AN ABNORMAL CLICKING SOUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE CONTACT WAS PUT ON A TWO WEEK WAIT LIST FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE WARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725513June 16, 2015
ELECTRICAL SYSTEM
MY WIFE DROVE TO OUR GRANDSON'S BASEBALL GAME WHICH IS 1/2 MILE FROM OUR HOME. WHEN SHE PARKED THE VEHICLE AND TURNED IT OFF THE WINDOWS STARTED GOING UP/DOWN BY THEIR SELF AND THE HAZARD LIGHTS CAME ON. SHE TURNED THE KEY ON AND OFF A FEW TIMES TO TRY TO GET THE PROBLEM FIX. SHE THEN JUST LET IT SET AND IT STOP IN ABOUT 5 MINUTES. A WOMAN AT THE BALL FIELD SEEN WHAT MY JOURNEY WAS DOING AND STATED THE SHE WAS HAVING THE SAME PROBLEM WITH HERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725605June 16, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725618June 16, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 60 MPH, THE ENGINE STALLED AND ALL THE ELECTRICAL FUNCTIONS FAILED. THE VEHICLE WAS UNABLE TO RESTART. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725249June 15, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO TURN INTO THE ON POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725288June 15, 2015
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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