Dodge Journey Complaints

5,556 consumer complaints on file.

#11662142May 20, 2025
SEATS
I was entering a highway on the entrance ramp when I was hit in the back of the head by the headrest, with no warning it just burst apart and caused dizziness. I pulled over as I literally felt like I was in a car accident. I continued to feel dizzy and experienced neck and lower back pain. I spoke with my Doctor this morning, and contacted the local Dodge, Chrysler dealer and have an appointment on 5/22.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661847May 19, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The rear backup camera will fail often and stay off without any warning I was just pulling into my garage and it stopped halfway. This type of equipment failure seems to be a big issue because if I am around my kids at school or really anywhere where I use my backup camera which that's how I mainly Park then I could hit somebody and I wouldn't know because the camera stops working in the middle of me backing up. The fuse boxes have been checked and there is no issues with them so I'm not sure how to fix the backup camera issue when it will kind of work but then it's like it has a short or something but I feel like it's a bigger public safety issue when I know other people with the same vehicle has this issue too.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661900May 19, 2025
POWER TRAIN
Transmission failure at 43,226 miles, costing me $7,471.96. Replacement required. These are known to be a faulty transmission having recalls at this time up through 2016. Mine is not yet included but should be as they are the same unit. A failure like this is uncalled for.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661702May 18, 2025
UNKNOWN OR OTHER
Back-up camera began exhibiting issues, eg flashing screen, upside picture, white screen. It intermittently corrects but only for a brief time. Began three months ago, about March 2025, progressively getting worse. No warnings. Learned to rely on the camera for back-up safety to pedestrians, my car, others cars. Researched problem online and discussed with others having same issue even after dealership inspections and/or camera replacement to no avail/problem continued. My 2020 Dodge Journey was purchased new in January 2021 and only has 39,000 miles, is garaged daily, and is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661709May 18, 2025
SEATS
I got in my car yesterday and the headrest of my driver's seat popped open. I am aware that they're was a class action suit against the manufacturer for malfunctioning headrest but I cannot find any recalls on this website for that issue. I would like to know if this is going to be covered, buy the dealership if I bring this in for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661569May 16, 2025
UNKNOWN OR OTHER, ENGINE
My check light came on and when I check the code which was a p0420, Catalyst System Efficiency Below Threshold (Bank 1). Emissions Recall U67: Catalytic Converter Efficiency. This was part of the recall. Therefore it doesn’t meet the CA emissions standard. It is causing my vehicle to slightly overheat at standstill. It’s hasn’t been inspected yet and It has been over a month since this started happening to the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660707May 13, 2025
VEHICLE SPEED CONTROL:CRUISE CONTROL, BACK OVER PREVENTION
The contact owns a 2018 Dodge Journey. The contact stated that while operating the vehicle with the cruise control activated, the cruise control failed to immediately deactivate, and the vehicle failed to decelerate while depressing the brake pedal. Additionally, while operating the vehicle, the rear-view mirror and back-over prevention camera failed and displayed a black screen, creating a visibility hazard for the driver. The cause of the failure has not yet been determined. The local dealer was notified of the failure, but no assistance was provided. The manufacturer was not contacted regarding the failure. The failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660761May 13, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, ELECTRICAL SYSTEM
The backup camera randomly works. When it does work, within minutes it slowly fades from a picture to a black screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660186May 10, 2025
EXTERIOR LIGHTING
The following recall was supposedly corrected by my Dodge dealer in Watertown, CT: NHTSA Campaign Number: 22V723000 Manufacturer Chrysler (FCA US, LLC) Components EXTERIOR LIGHTING The headlight lenses were replaced and in 2 years time, the driver side lense is always fogged up and as a result I cannot see at night due to the dimness. I have brought my car to the dealer, and they said to contact FCA, the mfr of the headlight assy., and when I contact them they tell me I need to contact Dodge. No one will help me with this defective assy they installed on the recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659911May 9, 2025
ELECTRICAL SYSTEM
The contact owns a 2016 Dodge Journey. The contact stated that after several attempts, the vehicle failed to start. Due to the failure, the contact was forced to jumpstart the vehicle. There were several messages displayed on the instrument panel. The contact stated that the messages disappeared while driving the vehicle. The vehicle was taken to an independent mechanic on several occasions for the same failure. The contact stated that the battery, alternator, starter motor, and various other parts were replaced; however, the failure persisted. Recently, the contact stated that upon attempting to unlock the door with the key fob, the vehicle failed to unlock, and there was no power from the vehicle. The contact used the key to manually unlock the door, and the alarm system sounded off. Due to the key fob failing to operate as needed, the contact was unable to disengage the alarm. The vehicle failed to start while jumpstarting the vehicle. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658230May 1, 2025
STEERING, POWER TRAIN
The contact owns a 2015 Dodge Journey. The contact stated that while driving at various speeds, the vehicle failed to properly accelerate or shift into gear. During the failure, the check engine warning light remained illuminated. The vehicle was taken to the local mechanic dealer, who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. Previously, after starting the vehicle, the steering wheel was very difficult to turn, and fluid was present underneath the vehicle. The vehicle was driven to the local deale,r who diagnosed that the power steering fluid hose had failed, causing power steering fluid to leak from the vehicle. The power steering fluid hose was replaced, and the vehicle was repaired. The manufacturer and local dealer were not notified of the failures. The failure mileage was 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657238April 28, 2025
UNKNOWN OR OTHER
Thermostat hose & something with the transmission as well. Speed not doing what it’s supposed to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656797April 25, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2012 Dodge Journey. The contact stated while driving 50-60 MPH, the brakes locked up and the vehicle became uncontrollable. There was an unknown orange warning light illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656667April 24, 2025
BACK OVER PREVENTION: WARNINGS, ELECTRICAL SYSTEM
My backup camera has a black screen when it was working it was poor quality even if it was clean, the sensors for backing up have failed! Warning message comes on on the dash but the fuses and all have been checked big safety issue living where there many children have to park on side of road because can see backing up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656424April 23, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
The engine coil packs and spark plus were faulty. After we paid the dealership 700 to fix WHICH WAS NEVER FIXED then we fixed on our own paid a family friend to look at and fixed and then to another dealer to fix NEVER WERE fixed which cause faulty engine and engine collapsed. When told the dealer ship the problem they told us they couldn’t look at it until 2 weeks from that day and then we had to pay for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654989April 16, 2025
ENGINE AND ENGINE COOLING
The contact owned a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated and the security alarm sounded. Shortly afterward, the temperature gauge began to indicate the vehicle was overheating, and moments later vehicle lost automotive power. The contact was able to coast to the shoulder of the roadway, where the vehicle then burst into flames originating from the engine compartment. The overheating warning light was illuminated. Local emergency services arrived and were able to extinguish the flames. The vehicle was towed to a tow yard and deemed a total loss by the contacts insurance provider. A fire report was filed and the contact was informed that investigators intended to inspect the vehicle. A police report was not filed and no injuries were reported. The manufacturer was not notified of the failure. The failure mileage was 132,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11655091April 16, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2020 Dodge Journey. The contact stated that while his wife was driving 50 MPH, the check engine, Service Park Assist, and the TPMS warning lights were illuminated. The contact’s wife immediately pulled over to the side of the road to restart the vehicle; however, while attempting to depress the brake pedal, the brake pedal locked up, and the vehicle failed to restart. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the brakes and ABS Module kit needed to be replaced; however, the part was no longer manufactured. The dealer informed the contact the vehicle could not be fully repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 34,294.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654047April 11, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2016 Dodge Journey. The contact stated while driving at various speeds, the vehicle failed to accelerate as needed, and there was an abnormal ticking sound coming from the engine. Additionally, the contact stated he had noticed that there was an abnormal odor coming from the vehicle. The check engine warning light was illuminated intermittently. The vehicle was taken to the dealer, where it was diagnosed that the engine oil cooler and the intake gasket needed to be replaced due to oil leak, and the O2 sensors, the timing cover gasket, both cover gasket seals, and the front crankshaft needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 16V907000(Engine and Engine Cooling). The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654113April 11, 2025
SEATS
Owner was driving about 40 mph when the headrest popped open. There were no collisions or issues when this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653995April 10, 2025
ELECTRICAL SYSTEM
Back up camera goes black
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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