Dodge Journey Complaints

5,556 consumer complaints on file.

#11003768July 8, 2017
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHILE DRIVING ON BUSY INTERSECTION VEHICLE JUST SHUT OFF ON ITS OWN. STEERING WHEEL LOCKED THEREFORE I HAD NO CONTROL. ALMOST CRASHED INTO ANOTHER VEHICLE AND MEDIAN. HAD TO WAIT FOR IT TO COME TO A COMPLETE STOP ON THE MIDDLE OF INTERSECTION TO BE ABLE TO RESTART IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003224July 6, 2017
ENGINE
MY ENGINE LIGHT CAME ON ABOUT A YEAR AGO. THE LIGHT CAME ON WHILE I WAS DRIVING ON A CITY STREET. I HAVE TAKEN IT TO 3 MECHANICS, REPLACED THE EXHAUST MANIFOLD 2 TIMES AND THE LIGHT KEEPS COMING BACK ON. THERE'S A RECALL ON VEHICLES FOR 2011, BUT NOT FOR 2009. PER ALEX AT THE DODGE DEALERSHIP, THEY DON'T KNOW WHAT'S WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003180July 5, 2017
ELECTRICAL SYSTEM
I HAVE A 2009 DODGE JOURNEY THAT PERIODICALLY WILL NOT START. ALTERNATOR, STARTER, AND BATTERY ALL FINE. I HAVE BEEN READING THAT IT MAY BE A PROBLEM WITH THE NEUTRAL SAFETY SWITCH AND I AM APPARENTLY NOT THE ONLY PERSON THIS IS HAPPENING TOO. THIS LEFT ME STRANDED ON 7/1/17 AND 7/3/17. PLEASE ADDRESS THIS ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002832July 3, 2017
WHEELS
TIRES HAVE HAD SEPARATION ISSUES ON TWO SEPARATE OCCASIONS - STEERING WHEEL HARD TO HANDLE AND VEHICLE SHAKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002853July 3, 2017
AIR BAGS, SERVICE BRAKES, SEAT BELTS
TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (SEAT BELTS, AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO HOLT DODGE AND JEEP DEALER TO GET THE RECALL REPAIRED. UPON TAKING APART THE VEHICLE, THE CONTACT NOTICED THAT THE PARTS WERE NOT THE CORRECT ONES. THE VEHICLE WAS REASSEMBLED AND THE PARTS WERE ORDERED. THE NEXT DAY, WHILE TRAVELING AT HIGHWAY SPEEDS, THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE, WHICH RESULTED IN A FRONT END COLLISION. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000. PARTS DISTRIBUTION DISCONNECT. UPDATED 09/01/17*LJ *CN
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11001318June 26, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2016 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER THREE ATTEMPTS. IN ADDITION, THE FAILURE OCCURRED TWO MORE TIMES. THE CONTACT HAD THE VEHICLE TOWED TO THE LOCAL DEALER: BRYANT MOTORS LOCATED AT 2901 S LIMIT AVE, SEDALIA, MO, 65301 WHERE IT WAS DIAGNOSED THAT THE CAM SHAFT SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001507June 26, 2017
TRACTION CONTROL SYSTEM, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT THE ABS AND THE TRACTION CONTROL WARNING LIGHTS INTERMITTENTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (VILLE PLATTE DODGE, 1320 W MAIN ST, VILLE PLATTE, LA 70586, (337) 363-6627) WHERE IT WAS INDICATED THAT THEY SERVICED THE VEHICLE UNDER A MANUFACTURER RECALL REGARDING THE BRAKES AND WITHIN A WEEK THE CONTACT NOTICED AN ABNORMAL NOISE AND THE BRAKES HAD FAILED TO FUNCTION PROPERLY WHEN APPLIED. THE VEHICLE AS TAKEN TO THE DEALER MORE THAN TWICE AND THEY HAD BEEN UNABLE TO REPLICATE AND DIAGNOSE THE VEHICLE AFTER SEVERAL TEST DRIVES. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V675000 (ELECTRONIC STABILITY CONTROL, SERVICE BRAKES, HYDRAULIC), AND 15V431000 (ENGINE AND ENGINE COOLING) BUT WAS UNCERTAIN IF THE DEALER REMEDIED THE RECALL REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001247June 25, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY DODGE JOURNEY HAS RUN GREAT FOR A FEW YEARS NOW IT IS HAVING A HARD TIME STARTING. I HAVE ALREADY REPLACED THE BATTERY AND SEVERAL FUSES WITH NO LUCK. IT ALSO SEEMS TO LOOSE POWER AND HAVE A LOUD TAPPING NOISE IN THE ENGINE COMPARTMENT WHEN IT IS COLD. I HAVE TAKEN IN THE CAR TO MY MECHANIC TO GET THE TAPPING CHECKED WE CHANGE OIL (EVEN WHEN IT DOES NOT NEED IT) AND THE NOISE WILL GO A WAY. SO IN A SUMMARY, I AHVE A NO STARTING, PHANTOM TAPPING NOISE DODGE JOIRNEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001159June 24, 2017
STEERING
THE AUTOS HORN WILL ACTIVATE UNINTENTIONALLY CAUSING SAFETY CONCERN OF TROUBLING OTHER DRIVERS THE CAR CAN BE IN MOTION OR STATIONARY AT THE TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000876June 23, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V047000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A LOCAL DEALER WAS CALLED (SNETHKAMP CHRYSLER DODGE JEEP RAM LOCATED AT 11600 TELEGRAPH RD REDFORD, MI 48239 313-255-2700) AND STATED THAT THE REMEDY PARTS WERE ON BACKORDER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000654June 22, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS APPLIED BUT FAILED TO RESPOND. THE ABS INDICATOR ILLUMINATED AND THE CONTACT CRASHED INTO A POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE AIR BAGS DID NOT DEPLOY. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 25,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11000668June 22, 2017
UNKNOWN OR OTHER
I HAD A RECALL ON MY KEYS BACK IN 2015 BUT EVERY SINCE THEM AT WILL MY TRUCK WILL NOT START. I HAVE TAKEN TO SEVERAL PLACES FOR DIAGNOSTIC TESTING TO SEE IF IT IS MY BATTERY, STARTER, ALTENATER OR LOOSE WIRING AND THEY HAVE ALL COME BACK NEGATIVE. EVERY TIME I TAKE IT TO THE SHOP OR THE DEALER THEY TELL ME THE SAME THING IF IT IS NOT DOING IT WHEN I GET IT TO THEM THEY CANNOT FIND OUT WHAT THE PROBLEM IS. I AM TIRED OF BEING STRANDED AND PAYING TO HAVE MY TRUCK TOWED AND THEN IT STARTS AS SOON AS I GET IT HOME. I NEED HELP PLEASE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000238June 20, 2017
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2013 DODGE JOURNEY. THE CONTACT STATED THAT ESC (ELECTRONIC STABILITY CONTROL) WARNING LIGHT ILLUMINATED AS WELL AS THE VEHICLE WOULD SUDDENLY BRAKE WITHOUT THE BRAKE PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO COLONIAL DODGE CHRYSLER JEEP AT 24 COOLIDGE ST, HUDSON, MA 01749, PHONE NUMBER: (978) 568-8000, TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 15V675000 (ELECTRONIC STABILITY CONTROL,SERVICE BRAKES,HYDRAULIC) BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE LOCAL DEALER WAS CONTACT AGAIN BUT DUE TO THE DIAGNOSTIC FEE THE VEHICLE WAS NOT DIAGNOSED THE SECOND TIME. THE FAILURE MILEAGE WAS APPROXIMATELY 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000017June 19, 2017
ELECTRICAL SYSTEM
THE POWER ADAPTERS IN THE CENTER CONSOLE HAVE SHORTED OUT THE AUX PORT WORK THE USB AND OTHER PORTS AND LIGHTS DO NOT. ALSO THE SYNC CLIMATE CONTROL WILL UN-SYNC WITH OUT BEING TOUCHED IN THE REAR OR FRONT OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000076June 19, 2017
STEERING
TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER (GANLEY CHRYSLER DODGE JEEP RAM ON 310 BROADWAY AVE, BEDFORD, OH 877-639-6813) WHO REFUSED TO REMEDY THE RECALL REPAIR BASED UPON WHERE THE VEHICLE WAS MANUFACTURED. THE CONTACT WAS UNABLE TO DETERMINE IF THE DEALER COULD REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995864June 19, 2017
ELECTRICAL SYSTEM
MY CAR PICKS WHEN IT WANTS TO CRANK. SOMETIMES IT CRANKS BY KEY MANUALLY AND OTHER TIMES I WALK OUTSIDE TO TAKE THE TRASH OUT, KEY NO WHERE NEAR ME, THE TRUCK IS RUNNING. WHILE DRIVING THE VEHICLE WOULD JUST LOSE POWER. THE LIGHTS ON THE DASH WOULD FLICKER ON AND OFF. THE CARS ALARM WOULD JUST RANDOMLY GO OFF ALL HOURS OF THE NIGHT AND DAY. FOR A FULL YEAR NO ONE COULD TELL ME WHAT THE PROBLEM WAS. THE POWER KEPT DRAINING FROM THE BATTERY EVEN AFTER I PURCHASED AN ALMOST $200 BATTERY. I TOOK IT TO PRECISION TUNE FOR A DIAGNOSTIC TEST, AFTER TWO DAYS THEY STILL COULDN'T FIND A PROBLEM AND FINALLY ON DAY THREE I CALL TO FIND OUT IT WAS THE TIPM, A PART THAT'S OVER $1000. WELL THIS PART IS ON BACK ORDER AND HAS BEEN SINCE JANUARY WITH DODGE. THERE IS NO ESTIMATED DATE OF WHEN THEY'LL RESTOCK AND THERE IS ALMOST 400 PEOPLE IN FRONT OF ME. WITH THIS MANY PROBLEMS THIS PART SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995786June 18, 2017
ELECTRICAL SYSTEM
CAR FREQUENTLY DOESN'T START FOR LONG PERIODS OF TIME! NEXT TIME I GET IT STARTED, I'M TAKING IT TO A DODGE DEALERSHIP TO HAVE IT FIXED ONCE AND FOR ALL (I THINK)! BUT THE INTERNET IS FULL OF COMPLAINTS ABOUT THIS PROBLEM MAINLY FOR THE 2009 AND 2010 MODELS! THEY HAVEN'T PINPOINTED EXACTLY WHERE THAT PROBLEM EXISTS BECAUSE THE INTEGRITY OF THE WHOLE ELECTRICAL AND STARTING SYSTEM IN THESE MODELS IS UNDER QUESTION! UNRELIABLE STARTING SYSTEMS COULD MEAN THE DIFFERENCE BETWEEN LIFE AND DEATH IN THE WINTER, OUT IN THE COUNTRY, WHEN IT'S -35 C!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995555June 16, 2017
UNKNOWN OR OTHER
HAVE INTERMITTENT STARTER FAILS. OFTEN LEAVES ME STRANDED. HAVE BEEN ABLE TO GET IT GOING EVENTUALLY BY JIGGLING FUSES IN THE FUSE BOX. BUT I NEVER KNOW WHEN THIS IS GOING TO HAPPEN AND I HAVE ONLY HAD THE CAR FOR 6 MONTHS AND IT HAS HAPPENED 6 TIMES. VEHICLE WAS ALWAYS TURNED OFF AND WHEN I WENT TO TURN IT ON, NOTHING. BUT THERE IS POWER IN THE CAR, LIGHTS AND RADIO ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995629June 16, 2017
AIR BAGS, SEAT BELTS
THE DRIVER SIDE AIR BAG INDICATOR LIGHT AND SEAT BELT SIGNS WILL NOT TURN OFF! THE SEAT BELT WILL CONSTANTLY COME A LOOSE WHILE DRIVING. EVEN WHEN THE SEAT BEAT IS ON, THESE LIGHTS AND THE BEEPING WILL NOT STOP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995631June 16, 2017
ELECTRICAL SYSTEM
I WAS SITTING IN MY APARTMENT WHEN MY DAUGHTER CAME IN AND ASKED WHY MY CAR WAS RUNNING, I HAVE MY KEY SITTING 100 YDS FROM THE CAR, I TURNED THE CAR OFF WENT BACK INSIDE AND 10 MIN LATER IT STARTED AGAIN I USED THE DOOR LOCK TO LOCK IT THIS TIME, IT HAVEN'T STARTED BY ITSELF SINCE I STARTED DOING THIS. NOW WHEN I GET WITHIN 10FT OF THE CAR IT WILL UNLOCK AND ROLL DOWN THE WINDOWS I DON'T EVEN HAVE THE KEY IN MY HAND. I CAN' T HAVE THIS HAPPEN ANY MORE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Dodge Journey