Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#11374565November 13, 2020
ELECTRICAL SYSTEM
BOTH POWER SLIDING DOORS HAVE A VERY LOUD & ANNOYING BUZZ WHEN OPENING USING THE KEY FOB AS WELL AS WHEN THE VEHICLE REACHES A CERTAIN SPEED WHERE THE DOOR LOCKS AUTOMATICALLY LOCK.THE DIAGNOSIS IS DEFECTIVE POWER LOCK ACTUATORS. THE REPAIR IS VERY EXPENSIVE AND IF NOT REPAIRED, WILL CAUSE THE POWER DOORS TO FREEZE IN A LOCKED POSITION CREATING A SERIOUS SAFETY ISSUE. A RECALL IS NEEDED IMMEDIATELY AS MOST IF NOT ALL OF THE DODGE GRAND CARAVANS IN THE 2015 THROUGH 2017 WILL EXPERIENCE THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374612November 13, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
1ST TIME JUNE 2020: WHILE DRIVING ON HIGHWAY, SUDDENLY WARNING LIGHTS STARTED GOING ON AND OFF AND ON, VAN LOST ELECTRICAL POWER, SHUTTING DOWN ALL LIGHTS, WINDOWS, ETC. ENGINE WOULD NOT SWITCH GEARS. LUCKILY, MADE IT OFF THE HIGHWAY BEFORE THE ENGINE DIED. TOWED TO MECHANIC, COULD NOT FIND AN ISSUE AFTER IT WAS JUMP STARTED. THEY TESTED IT FOR 5 STRAIGHT DAYS. 2ND TIME OCTOBER 2020 PULLED VAN OUT OF GARAGE TO DRIVEWAY, TURNED IT OFF TO LOAD AND PUT GRANDCHILDREN IN CAR SEATS. VAN WOULD NOT RESTART, TOWED, REPLACED BATTERY. 3RD TIME 11/7/2020 WHILE DRIVING ON SUBURBAN BUSY ROAD AT NIGHT, SUDDENLY VARIOUS WARNING LIGHTS CAME ON AND OFF AND ON, WIPERS TURNED ON BY THEMSELVES, THEN ALL ELECTRICAL POWER WENT OUT. I GUIDED VAN INTO THE NEAREST PARKING LOT AS THE ENGINE DIED AND WOULD NOT RESTART. AAA CAME AGAIN, JUMPED THE CAR, AND WHILE WE DISCUSSED WHAT TO DO, THE CAR SHUT ITSELF OFF AGAIN. TOWED, MECHANIC REPLACED ALTERNATOR. I HAVE BEEN VERY LUCKY NOT TO BE HIT BY ANOTHER VEHICLE IN TWO OF THESE THREE INSTANCES. CURRENT MILEAGE: 102,201 I CAN PROVIDE REPAIR SHOP BILLS AND PROOF OF THE 3 TIMES VEHICLE WAS TOWED IN LAST 6 MONTHS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374613November 13, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
1ST TIME JUNE 2020: WHILE DRIVING ON HIGHWAY, SUDDENLY WARNING LIGHTS STARTED GOING ON AND OFF AND ON, VAN LOST ELECTRICAL POWER, SHUTTING DOWN ALL LIGHTS, WINDOWS, ETC. ENGINE WOULD NOT SWITCH GEARS. LUCKILY, MADE IT OFF THE HIGHWAY BEFORE THE ENGINE DIED. TOWED TO MECHANIC, COULD NOT FIND AN ISSUE AFTER IT WAS JUMP STARTED. THEY TESTED IT FOR 5 STRAIGHT DAYS. COULD NOT DRIVE THE VEHICLE AT A HIGHWAY SPEED ONCE THIS STARTED HAPPENING, IT WOULD NOT ACCELERATE OR SWITCH GEARS, TOP SPEED WAS 35 MPH. NOT SURE OF PRECISE DATE OFF THE TOP OF MY HEAD, BUT IT WAS JULY 2020. EXACT DATE CAN BE VERIFIED FROM MECHANIC AND AAA TOWING INFO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374226November 12, 2020
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING THE VAN IT RANDOMLY SHUTS OFF COMPLETELY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374269November 12, 2020
VISIBILITY/WIPER
TL* THE CONTACT RENTED A 2019 DODGE GRAND CARAVAN FROM ENTERPRISE. THE CONTACT STATED WHILE DRIVING 20 MPH IN THE RAIN, THERE WAS AN ABNORMAL SOUND PRIOR TO THE WINDSHIELD WIPERS BECOMING INOPERABLE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OVER AND PARKED AT A NEARBY GAS STATION. THE CONTACT CALLED ENTERPRISE RENTAL CAR AND THE VEHICLE WAS TOWED BACK TO ENTERPRISE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,320. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373883November 9, 2020
SEATS
WHILE DRIVING MY FRONT DRIVER SEAT HEADREST DEPLOYED FOR NO APPARENT REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373653November 8, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE RIGHT SIDE DOOR MAKES A BUZZING SOUND WHEN THE DOOR IS UNLOCKED. THE DOOR LOCK ACTUATOR IS FAULTY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373696November 8, 2020
POWER TRAIN
VEHICLE WILL NOT SHIFT GEARS. WILL REV UP AND SLOW DOWN ON IT'S OWN BUT BARELY MOVES. STEPPING ON GAS PADDLE DOES NOT HELP PROBLEM AS IT WILL NOT SHIFT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373568November 7, 2020
AIR BAGS
AIRBAG WARNING LIGHT STAYS ON WHEN ENGINE STARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373426November 6, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2015 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE OF VIRGINIA BEACH LOCATED AT 3152 VIRGINIA BEACH BLVD, VIRGINIA BEACH, VA 23452 AND WAS DIAGNOSED THAT THE TORQUE CONVERTER AND ENGINE VALVE WAS FAULTY AND NEEDED TO BE REPLACED. NO FURTHER INFORMATION WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373462November 6, 2020
ELECTRICAL SYSTEM
WHEN DRIVING VEHICLE DOWN A CITY STREET, VEHICLE DIED AS THERE WAS NO POWER AVAILABLE. THE VEHICLE FINALLY STARTED AFTER MULTIPLE ATTEMPTS AND WAS DRIVEN TO THE RESIDENCE. ANOTHER TRIP WAS TAKEN WHICH CREATED THE SAME ISSUE IN A PARKING LOT BUT WAS STARTED BY JUMPING THE VEHICLE AFTER NOT STARTING. VEHICLE WAS TOWED TO DEALER WHERE THE VEHICLE WAS PURCHASED AND WAS DIAGNOSED AS HAVING THE TOTAL INTERGRATED POWER MODULE (TIPM) FAILING. VEHICLE HAS APPROXIMATELY 111,000 MILES WITH NO PREVIOUS REPAIR HISTORY FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373098November 5, 2020
UNKNOWN OR OTHER
OPENED DRIVERS SIDE SLIDING PASSENGER DOOR, PLACED MY BAG INSIDE AND CLOSED IT NORMALLY. DROVE 3 MINUTES DOWN THE ROAD AND WHEN I PARKED, I WENT TO RETRIEVE MY BAG, BUT THE DOOR WOULD NOT OPEN. COULDNT MOVE THE LOCK. IT'S LIKE THE LOCKING MECHANISM GOT STUCK. CANNOT OPEN THE DOOR. WORRIED ABOUT MY CHILDREN IN THE CHANCE THERE'S AN EMERGENCY AND I WON'T BE ABLE TO GET TO THEM BECAUSE I CAN ONLY ACCESS FROM THE PASSENGER SIDE OF THE VAN. EVERYONE HAS TO LOAD UP FROM ONE SIDE OF THE VAN. AN INFANT CAR SEAT IS ALSO IN THE VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373136November 5, 2020
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2019 DODGE GRAND CARAVAN. 3.6 PENTASTAR ENGINE. 60K MILES. FOR OVER A YEAR IT HAS ROUGH IDLE AND ENGINE VIBRATION AT HWY SPEED. MISFIRE ON CYLINDER #2 DOES NOT GO AWAY. ALWAYS RETURNS. HAVE REPLACED COILS, PLUGS TWICE AND INJECTORS. #2 CYLINDER MISFIRE STILL THROWS ENGINE LIGHT. WENT TO AND CALLED DODGE DEALER SEVERAL TIMES ABOUT PROBLEM. THEY CLAIM THERE ARE NO KNOWN ISSUES, PROBLEMS OR RECALLS. THEY KEEP TRYING TO TELL ME IT'S BAD FUEL AND I SHOULD USE HIGHER GRADE FUEL. I'VE DONE THAT AS WELL AND THE MISFIRE ON #2 CYLINDER IS ALWAYS THERE. THE VIBRATION GETS SO BAD SOMETIMES THE ENTIRE VEHICLE SHAKES LIKE YOUR SITTING IN A MASSAGE CHAIR. MY WIFE REFUSES TO DRIVE IT ANYMORE AND I'M REALLY FRUSTRATED THAT DODGE REFUSES TO ACKNOWLEDGE THERE IS A DEFECT ON THIS ENGINE THAT IS CAUSING THIS AND SHOULD BE COVERED BY THEM. IT'S ONLY A YEAR OLD AND SHOULD NOT BE HAVING THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373141November 5, 2020
ELECTRICAL SYSTEM
THE CHILD PROTECTION LOCK SYSTEM NO LONGER FUNCTIONS ON MY 2019 DODGE GRAND CARAVAN DUE TO THE SLIDING DOOR LOCK ACTUATOR MALFUNCTIONING. WE ONLY DISCOVERED THE PROBLEM BY ACCIDENT WHEN MY WIFE WAS ABLE TO OPEN THE PASSENGER SIDE SLIDING DOOR BEFORE I UNLOCKED THE VEHICLE. WHILE SPEAKING WITH THE MANUFACTURER ON 11/5/2020, I WAS TOLD THERE WAS NO RECALL BEING ISSUED EVEN THOUGH THERE ARE MANY INSTANCES OF THIS PROBLEM OCCURRING IN SIMILAR VEHICLES. I AM GREATLY CONCERNED THAT PARENTS ARE DRIVING AROUND THINKING THE CHILD PROTECTION LOCK IS ACTIVE WHEN A CHILD CAN OPEN THE SLIDING DOOR AT ANY TIME, EVEN WHILE THE VEHICLE IS IN MOTION. I CANNOT GET A PHOTO THAT SHOWS THIS PROBLEM, SO THERE IS NO DOCUMENTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373148November 5, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
REAR POWER SLIDING DOOR STUCK CLOSED. THE REAR POWER SLIDING DOOR APPEARS TO HAVE NO MANUAL METHOD OF OPENING. WHEN ELECTRICAL COMPONENTS FAIL THE PASSENGERS HAVE NO WAY OF FORCING OPEN. THE DEALERSHIP HAD THE VEHICLE FOR 2 DAYS BEFORE BEING ABLE TO OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373161November 5, 2020
UNKNOWN OR OTHER
RIGHT PASSENGER BACK SLIDING DOOR BUZZES WHEN OPEN WITH KEY OR DOOR LOCKS. VERY LOUD. DRIVER SIDE BACK SLIDING DOOR IS JAMMED SHUT. WILL NOT OPEN AT ALL. THIS IS A DANGER AND CAN CAUSE INJURY OR DEATH BECAUSE YOU CAN NOT EXIT FROM DOOR. DEALER SAID THEY CHARGE 155.00 JUST TO DIAGNOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11373212November 5, 2020
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE HI-BEAM HEADLIGHTS WERE ACTIVATED AND THE INTERIOR LIGHTING BECAME INOPERABLE BUT INDEPENDENTLY FLASHED ON. THE FAILURE WAS INTERMITTENT. THE CONTACT CALLED HARPER JEEP RAM CHRYSLER DODGE (3033 ALCOA HWY, ALCOA, TN 37701, (865) 970-7423) WHERE THE FAILURE WAS ACKNOWLEDGED HOWEVER, THERE WAS NO ASSISTANCE PROVIDED. THE CONTACT WAS QUOTED AN ESTIMATE OF $1,250 FOR THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372799November 3, 2020
FUEL/PROPULSION SYSTEM
RELAY FUEL PUMP IS NOT FUNCTIONING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372864November 3, 2020
ENGINE
THERE IS A LEAK IN THE HEATING COOLANT HOSE. THIS MAKES A TOXIC SMELL INSIDE THE VEHICLE WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11372686November 2, 2020
STRUCTURE:BODY
THE DRIVER'S SIDE SLIDING DOOR DOES NOT UNLOCK OR OPEN. THE LOCKING MECHANISM IS STUCK IN THE LOCK POSITION AND DOES NOT ALLOW THE DOOR TO UNLOCK/OPEN. THIS HAPPENED WITHOUT ANY EXTERNAL CAUSE. IT JUST STOPPED WORKING ONE DAY AND IS A SAFETY CONCERN DUE TO CHILDREN UNABLE TO EXIT THE VEHICLE IN THE EVENT OF AN EMERGENCY.*DT*DT CONSUMER WAS TOLD BY THE FCA GROUP ONLY OPTION WAS TO HAVE IT DIAGNOSIS AND PAY FOR THE REPAIR BUT CASE NUMBER [XXX] WAS OPENED ANYWAYS. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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