Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10047215November 20, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN USING THE KEYLESS ENTRY TO OPEN THE REAR TAILGATE, THE GATE LOCKS SOMETIMES WHILE IT IS OPENED. WHEN YOU THEN CLOSE IT USING THE KEYPAD, THE DOOR LOWERS AND THE INSTRUMENT PANEL WARNING LIGHT SAYS DOOR IS CLOSED, BUT IT IS NOT REALLY LOCKED AND CAN OPEN WHOLE DRIVING. ALSO HAPPENS WHEN USING OVERHEAD CONSOLE SWITCH. DODGE WAS NOT CONCERNED WHEN I BROUGHT IT FOR WARRANTY AND JUST PUT ON REPAIR ORDER THAT THEY COULD NOT DUPLICATE IT ALTHOUGH I SHOWED THEM THE SAME FAILURE AFTER OPENING AND CLOSING 3 TIMES. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047216November 20, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
EVEN ON THE SLIGHTEST INCLINE, VAN ROLLS BACKWARDS WHILE IN DRIVE. THIS IS THE FIRST AUTOMATIC THAT I EVER HAD DO THIS. IT COULD BE DANGEROUS IF YOU TAKE YOUR FOOT OFF THE BRAKE AND SOMEONE WALKS BEHIND YOU OR ANOTHER CAR IS TOO CLOSE. I NOTICED THIS THE FIRST DAY I DROVE IT. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047280November 20, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
I HAVE A 1999 DODGE GRAND CARAVAN WITH THE "AIR BAG" LIGHT ON. I HAVE BEEN TOLD THAT I NEED THE "CLOCK SPRING" REPLACED. THERE WAS A RECALL ON THIS ISSUE WITH DODGE IN 1998 AND 1999. I WILL SEND FEEDBACK TO YOU WHEN I GET THIS FIXED. I ALSO WILL KEEP THE PART THAT IS REPLACED. MANY THANKS JOHN BOUSMAN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047162November 19, 2003
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM
VEHICLE HAS EXPERIENCED MULTIPLE ELECTRICAL PROBLEMS SINCE IT WAS PURCHASED THREE YEARS AGO: WINDSHIELD WIPERS COME ON BY THEMSELVES FOR NO REASON, CD PLAYER WORKS INTERMITTENTLY, INSTRUMENT PANEL GOES HAYWIRE AND WE LOSE THE GAUGES AND MILEAGE, POWER DOOR LOCKS WORK INTERMITTENTLY, KEYLESS ENTRY WORKS INTERMITTENTLY, AIR CONDITIONER ODOR AND FAN PROBLEMS, SOMETIMES COOL AIR SOMETIMES NOT AND THE LIST GOES ON. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048329November 19, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING AT ANY SPEED CONSUMER HEARD A NOISE COMING FROM THE ENGINE. AT 200 MILES DEALER REPLACED BRAKES AND DIFFERENTIAL. AT 900 MILES DEALER REPLACED THE AUTOMATIC TRANSMISSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047146November 18, 2003
TIRES:TREAD/BELT
I WAS TRAVELLING ON THE FREEWAY AT ABOUT 70 MPH WHEN THE TREAD BLEW OFF THE LEFT REAR TIRE. IT HAPPENED WITH THE RIGHT REAR TIRE ABOUT A MONTH AND A HALF AGO THE SAME WAY. THE TREAD WAS NOT WORN, THE TUBE WAS INTACT, BUT THE TREAD WAS COMPLETELY SEPARATED FROM THE TIRE. THE FIRST TIME IT BROKE MY BRAKE LIGHT AND DENTED MY REAR FENDER AND BUMPER. THIS TIME THE DAMAGE WAS MUCH WORSE. IT CAUSED THE FUEL TANK CONNECTION TO BECOME LOOSE, TORE THE FENDER ON EITHER SIDE OF THE TIRE AND RIPPED THE BUMPER OFF OF THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047036November 17, 2003
STEERING
I HAVE HAD NUMEROUS PROBLEMS WITH MY 2003 DODGE GRAND CARAVAN, BUT MY STEERING IS UNSAFE. AFTER OVER 5 ATTEMPTS TO CORRECT THE STEERING PROBLEM, AND 2 NEAR ACCIDENTS, I FEEL CHRYSLER HAS DONE NOTHING TO ADDRESS MY CONCERNS. IF I WAIT UNTIL I DO GET INTO AN ACCIDENT BEFORE THEY TAKE MY CONCERNS SERIOUSLY, IT WILL BE TO LATE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048039November 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING GEAR CAN BE EASILY MOVED FROM DRIVE TO NEUTRAL. VEHICLE WOULD LOSE POWER WHILE DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048075November 17, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
WHILE DRIVING 35 MPH IN THE RAIN CONSUMER NOTICED THAT CHECK ENGINE LIGHT CAME ON. A FEW SECONDS LATER VEHICLE LOST CONTROL, AND CONSUMER NEARLY HAD AN ACCIDENT. VEHICLE WAS TOWED TO A DEALER, WHO FOUND THAT THE SERPENTINE BELT HAD SLIPPED OUT OF THE PULLEYS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047059November 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
HI, MY NAME IS [XXX], I LIVE IN BRADLEY, IL. IN JUNE OF 2000, MY HUSBAND AND I PURCHASED A 2000 DODGE GRAND CARAVAN FROM, TAYLOR DODGE IN KANKAKEE, IL. ON OCTOBER 20, 2000 WITH ONLY 4500 MILES ON IT THE VAN BEGAN SLIPPING INTO NEUTRAL WHILE DRIVING. THIS VAN HAS BEEN IN OVER AND OVER TO THAT SHOP. I HAVE BEEN WITH OUT MY VAN ON A REGULAR BASIS, WITH OUT RESOLUTION. THE OWNER OF THE DEALERSHIP, [XXX], WAS IN THE VAN - IN HIS SHOP AND THE VAN DROPPED INTO NEUTRAL WHEN HE PUT IT INTO DRIVE. (NOT MOVING). AFTER MANY VISITS OF WE CANNOT DUPLICATE THE PROBLEM, THE CHRYSLER CORP WAS CONTACTED BY DODGE. A RETURN FAX TO THE PRIOR SERVICE MANAGER [XXX] , TOLD THEM NOT TO DO ANYTHING UNTIL THE PROBLEM IS DUPLICATED. I HAVE TALKED TO [XXX] ASKING HIM TO REPLACE THIS VAN, OF COURSE HE CANNOT DO THAT. I HAVE EMAILED DODGE CORP ASKING THEM TO FIX OR REPLACE AS THIS IS A SAFETY ISSUE. A COUPLE OF WEEKS AGO THEY REPLACED THE TRANSMISSION, WITHIN 2 WEEKS THE VAN WAS DOING THIS AGAIN. I CALLED AND WAS TOLD THEY WOULD GET BACK WITH ME. I HAD TO CALL THEM BACK. THE RESOLUTION THIS TIME WAS BRING IT IN WILL TAKE IT FOR A DRIVE. WHICH OF COURSE I DID, OF COURSE IN A 10 MINUTE DRIVE IT DID NOT DO THIS. THE BOTTOM LINE IS, I CANNOT MANIPULATE THE VAN TO DO THIS AND WHEN YOU ARE DRIVING 45 MILES PR HOUR AND THE VAN DROPS INTO NEUTRAL IT IS A SAFETY ISSUE. WE HAVE HAD MANY CLOSE CALLS WITH THIS VAN IN BEING REAR END. I HAVE PUT LARGE SIZE LEMONS IN MY WINDOWS AND PAINED ON THE VAN, 3 YEARS AND DODGE CANNOT FIND PROBLEM, I HAVE ONLY 35,000.00 MILES AND HAVE HAD PROBLEMS SINCE 4500, I PURCHASED THE EXTENDED WARRANTY ABOUT 15 MONTHS AGO DUE TO THESE ISSUES. TODAY DODGE TELLS ME THAT UNTIL A CERTIFIED SERVICE PERSON, EXPERIENCES THE PROBLEM FIRST HAND, NOTHING WILL BE DONE. I ASKED [XXX] (SERVICE MANAGER, DOES THAT MEAN SOMEONE HAS TO DIE IN THIS VAN BEFORE IT IS FIXED, HE STATED THEY HAVE MADE AN HONEST EFFORT TO TRY AND FIX THE VAN -THAT IS ALL THEY CAN DO.) *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047024November 16, 2003
EXTERIOR LIGHTING:HEADLIGHTS
OUR 1998 DODGE CARAVAN AND MANY OTHERS HAVE PLASTIC COVERS ON THE HEADLIGHTS (HEADLIGHT ASSEMBLY). THE PLASTIC DETERIORATES IN THE SUN AND SALT AIR WHICH CAUSES THE AMOUNT OF LIGHT GIVEN OFF DRIVING AT NIGHT TO BE MUCH REDUCED. DODGE DEALER SAID BUY NEW ONES AT ALMOST $300 APIECE. I SAY IT IS A MANUFACTURING PROBLEM - CARS SHOULD LAST LONGER THAN 5 YEARS AND THE PRODUCT IS POOR QUALITY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10048149November 14, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WATER KEPT ENTERING PASSENGER CABIN WHENEVER IT RAINED DUE TO OPEN SEAM ON WINDSHIELD BENEATH THE WINDSHIELD WIPERS.*MR CONSUMER PAID $27063 FOR THE REPAIR. AFTER NOTIFYING DODGE, THEY REIMBURSED HER HALF OF THE EXPENSE EVEN THOUGH IT WAS OVER THE MILEAGE AND YEAR OF THE WARRANTY. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047953November 13, 2003
AIR BAGS
AIR BAG LIGHT CAME ON INTERMITTENTLY. NO HORN AND NO CRUISE CONTROL. TOOK VEHICLE TO DEALERSHIP, AND WAS TOLD THAT THE CLOCKSPRING MALFUNCTIONED. CLOCKSPRING ON SOME OF THE 1998 DODGE GRAND CARAVAN WAS ON RECALL BUT NOT ON HER'S. VEHICLE WAS MANUFACTURED ON MARCH 1998.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047784November 12, 2003
AIR BAGS:FRONTAL
VEHICLE HIT A DEER WHILE DRIVING AT 45MPH. UPON IMPACT WITH THE DEER, NEITHER AIR BAG DEPLOYED. PLEASE PROVIDE CORRECT VIN NUMBER UPON RECEIPT OF THIS COMPLAINT. *PH
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10044294November 12, 2003
ENGINE AND ENGINE COOLING:ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING AT LOW SPEEDS, THE VAN LUNGED FORWARD. THE ACTUAL CAUSE WAS UNDETERMINED, BUT THE DEALER STATED THE ENGINE'S FRONT CYLINDER MALFUNCTIONED. *AK THIS CONDITION WAS CONSIDERED A DEFECT PER MECHANIC(S). THIS PROBLEM EXISTED IN THIS MAKE/MODEL FOR SOME TIME AND HAD MANY COMPLAINTS AND REPAIRS. THERE WAS NO HELP GIVEN BY THE DEALER. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044040November 12, 2003
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
WHILE DRIVING, THE TAILGATE LOOSENED AND FLEW OPEN. DRIVER DROVE VEHICLE TO THE DEALERSHIP FOR ANALYSIS AND THE MECHANIC TOLD HIM THAT THE TIMING INSIDE OF THE LOCK MECHANISM WAS OFF AND CAUSED THE DOOR TO LOCK PREMATURELY. *AK *PH *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038419November 12, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
WHILE DRIVING 60 MPH THE BRAKES FAILED. *AK THE CONSUMER STATED THE BRAKE LINES WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046000November 11, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER
UR 1996 DODGE GRAND CARAVAN'S FRONT WINDSHIELD WIPERS ONE DAY WENT ON, AND STAYED ON WHENEVER THE ENGINE WAS ON {NO MATTER WHAT WE DID, NOTHING WOULD SHUT THE WIPERS OFF -- NO WAY -- NO HOW ! WE TRIED EVERYTHING ELECTRICAL TO GET THEM TO TURN OFF.}. I HAD TO DRIVE THE VEHICLE FOR DAYS/WEEKS WHILE THE FRONT WINDSHIELD WIPERS WERE ON AND COULDN'T BE TURNED OFF, AND NEARLY GOT IN TWO ACCIDENTS BECAUSE I WAS SO DISTRACTED. THIS WENT ON FOR SEVERAL DAYS WHILE I WAITED FOR THE PROBLEM TO AUTOMATICALLY CEASE OF ITS OWN ACCORD, WHICH IT NEVER DID. THE PROBLEM GOT WORSE WITH TIME. THE FRONT WINDSHIELD WIPERS WENT ON OF THEIR OWN ACCORD INTERMITTENTLY IN THE BEGINNING, THEN AFTER DAYS/WEEKS, WE COULD NOT SHUT THEM OFF AT ALL. I WAS FORCED TO BRING THE MINIVAN TO A CHRYSLER AUTHORIZED DEALERSHIP WHERE THEY HAD TO REPLACE THE BCM (BODY CONTROLLER OR BODY CONTROL MODULE) AT A COST OF $574 AT OUR OWN EXPENSE. I HAVE ASKED CHRYSLER CORPORATE TWICE IF THEY WILL REIMBURSE US; BOTH TIMES THEY REFUSED. THIS IS A FACTORY DEFECT THAT WAS NOT IN ANY WAY CAUSED BY US. CHRYSLER IS RESPONSIBLE FOR TAKING CARE OF THIS DEFECT, AND DOING THE RIGHT THING BY REIMBURSING US THE $574. THIS IS A SAFETY ISSUE. A PERSON CAN NOT DRIVE WHILE THE FRONT WINDSHIELD WIPERS ARE ON WHILE IT IS NOT RAINING!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045890November 10, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
1999 DODGE GRAND CARAVAN, BLOWN TRANSMISSION, 41000 MILES. DEALER SAYS TRANSAXEL ASSEMBLY PIN BROKE? UNKNOWN WHY? FACTORY WON'T STANDBY PRODUCT ITS OUTSIDE THE 3YR, 36000 MILES. FACTORY CLAIMS THERE ARE NO PROBLEMS WITH TRANSMISSION. IT APPEARS TO BE A SAFETY ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045789November 9, 2003
SEAT BELTS:REAR/OTHER
THE REAR CAPTAIN'S CHAIR PASSENGER SEAT IN A GOLD DODGE GRAND CARAVAN AT ADVANTAGE RENTAL CAR NEAR THE SAN ANTONIO, TEXAS AIRPORT HAS THE SEATBELT CONNECTION ON THE WRONG SIDE OF THE SEAT. IT LOOKLS LIKE THERE ARE TWO LEFT SEATS INSTALLED. I REPORTED THIS TO THE INSPECTOR AT THE OFFICE AND I'M TOLD HE TRIED TO CHARGE US $150 FOR DAMAGES NOT NOTED DURING PICKUP OF THE VAN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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