Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10051299December 30, 2003
SUSPENSION:FRONT:MACPHERSON STRUT
ALTHOUGH THERE IS NO RUST ANYWHERE ELSE ON THIS VEHICLE, THE FRONT SUSPENSION TOWER ON THE DRIVER'S SIDE IS SEVERELY RUSTED AROUND THE STRUT MOUNT. THE RUST IS COMING THROUGH FROM UNDERNEATH. IF IT RUSTS THROUGH COMPLETELY THE STRUT WILL COME UP THROUGH THE HOOD OF THE VEHICLE. THERE WILL PROBABLY BE AN ACCIDENT AND SOMEONE WILL PROBABLY GET HURT. IN MY INVESTIGATION OF THIS DEFECT, I HAVE FOUND NUMEROUS INCIDENCES OF THE SAME RUST FAILURE IN THE SAME LOCATION ON CHRYSLER MINIVANS BUILT FROM 1996 TO 1999. THIS INCLUDES THE CARAVAN, VOYAGER, AND TOWN & COUNTRY MODELS, AS WELL AS THE GRAND VERSION OF EACH. THESE SIX MODELS SHOULD BE CONSIDERED TOGETHER WHEN INVESTIGATING THIS PROBLEM. THEY EACH EXHIBIT THE SAME DEFECT IN THE SAME LOCATION. I REFER TO IT AS A DEFECT BECAUSE CHRYSLER IS AWARE OF THE PROBLEM AND THEIR MECHANICS REFER TO IT AS A DESIGN FLAW. THEY HAVE A WARRANTY PART#05086513AA FOR REPAIRING THIS DEFECT; YET THEY OFFER NO COMPENSATION TO OWNERS OUTSIDE OF WARRANTY COVERAGE. IF YOU INVESTIGATE THIS DEFECT YOU WILL SEE IT CLEARLY WARRANTS RECALL STATUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052111December 30, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING THE GEAR SHIFTER SHIFTED INTO NEUTRAL AND AS A RESULT THE VEHICLE WOULD NOT ACCELERATE. THIS ALSO HAPPENED WHILE STOPPED IN TRAFFIC. THE CONSUMER HAS SEVERAL WITNESSES TO THE PROBLEM BUT THE DEALER MECHANIC COULD NOT DUPLICATE OR DETERMINE THE CAUSE OF THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051221December 29, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE
TRANSAXLE PIN SLIPPED OUT OF POSITION AND RIPPED TRANSMISSION CASE OPEN. TRANSMISION WAS DESTROYED. FLUID DRAINED OUT IN LOCAL DRIVEWAY. EALERSHIP SAYS WILL COST $3,100 TO $3,400 TO REPLACE TRANSMISION WITH, NOT A NEW ONE, BUT A CHRYSLER REBUILT TRANSMISION.*AK ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 3 YEARS OLD ... 71,000 MILES ... WHEN TRANNY BUSTED. DEALERSHIP PREFORMED $150.00 POWERFLUSH TO TRANSMISION 1 1/2 YEARS AGO WITH SUPERIOR FLUID THAT WAS AVERT ANY PROBLEMS DUE TO ORIGINAL EQUIPMENT FLUID NOT RECOMENDED BECAUSE OF NOT BEING GOOD ENOUGH. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ AMY WHITFORD STOPPED VAN IN THE MIDDLE OF THE ROAD WHEN SHE THOUGHT SHE HIT SOMETHING (THE NOISE OF THE TRANSMISION PIN BREAKING THROUGH THE CASE) AND GOT OUT IN TRAFFIC WALKING AROUND VEHICLE WITH 3 YOUNG CHILDREN INSIDE. SHE NOTICED FLUID ON GROUND AND PULLED INTO NEAREST DRIVEWAY, WHERE REMAINDER OF FLUID RAN OUT. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I AM OUTRAGE TO FIND THAT THOUSANDS OF THESE EXACT FALURES HAPPEN WITH THESE CHRYSLER AUTOMATIC TRANSMISIONS AND CONTINUE. THE CONSUMER PAYS THE $3,300 PRICE FOR THESE KNOWN DEFECTS AFTER THEY TEAR THE TRANSMISION APART. THESE FAILURES ARE DANGEROUS AND ONLY IGNORED BECAUSE IT WILL COST THE MANUFACTURER INSTEAD OF ME. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CHRYSLER HAS MADE A BLUNDER HERE AND WANTS ME TO PAY FOR IT. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ CAMERON R. WHITFORD ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ [email protected] PLEASE EMAIL WITH ANY ASSISTANCE. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ HOW DO I GET CHRYSLER TO OWN UP TO THIS CUSTOMER NIGHTMARE. I WILL DO ANYTHING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052048December 29, 2003
AIR BAGS
CLOCK SPRING FAILED. A RECALL WAS ISSUED; HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052068December 29, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DRIVER'S SIDE BRAKE PADS WORE OUT PREMATURELY. VEHICLE WAS TAKEN TO THE DEALER THREE TIMES, WHERE THE MECHANIC REPLACED THE MASTER CYLINDER AND THE PADS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051177December 27, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SERPENTINE BELT KEEPS SLIPPING OFF THE MAIN DRIVE.. HAVE HAD INTO THE SHOP 4TIMES FOR SAME PROBLEM. DEALER SAID IT IS A MOISTURE/SNOW HITTING THE BELT OFF.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051047December 24, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
2001 DODGE GRAND CARAVAN. AT 57,000 MILES THE FRONT PUMP ON THE AUTOMATIC TRANSMISSION FAILED, RESULTING IN COMPLETE TRANSMISSION FAILURE. $3,500 TO REPLACE WITH RECONDITIONED TRANSMISSION. DAIMLER-CHRYSLER CUSTOMER SERVICE REFUSED TO PAY ANY AMOUNT FOR REPAIRS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051030December 23, 2003
AIR BAGS
1999 DODGE GRAND CARAVAN STARTED TO HAVE INTERMITTANT 'AIRBAG' LIGHT ILLUMINATED IN TURNS. WITHIN A DAY, THE LIGHT STAYED ON STEADY AND THE HORN AND SPEED CONTROL STOPPED WORKING. I UNDERSTAND THAT THERE WAS A RECALL UP THROUGH THE 1998 MODELS AND THEN THE CLOCKSPRING ASSEMBLY WAS REPLACED WITH A NEWER MODEL. IT SEEMS THAT THE 'NEW' CLOCKSPRING IS ALSO DEFECTIVE AND I BELIEVE THAT THE 1999 AND LATER MODEL MINIVANS NEED TO BE INCLUDED IN THE PREVIOUS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050933December 22, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FLUID LEAKING FROM TRANSMISSION PAN SEAL AT 24000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050876December 21, 2003
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I OWN A 2001 DODGE GRAND CARAVAN SPORT. I HAVE EXPERIENCED PROBLEMS WITH THE POWER WINDOWS ON BOTH THE DRIVERSIDE AND PASSENGER SIDE. THE WINDOWS WILL INTERMITTENLY WORK. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP AND PAID 210.72 JUST FOR THE REPAIR OF DRIVERSIDE. THE DEALER DID NOT HAVE THE PART IN STOCK FOR THE PASSENGERSIDE. THE DEALER STATED THAT THEY REPLACED THE POWER WINDOW REGULATOR. I AM STILL WAITING FOR THE PASSENGERSIDE REGULATOR TO COME IN SO THAT TOO CAN BE REPLACED. THIS CONCERNS ME BECAUSE I WOULD NOT BE ABLE TO OPEN THE WINDOWS IN CASE OF AN EMERGENCY, WHEREAS I WOULD NOT BE ABLE TO OPEN THE DOOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050851December 20, 2003
UNKNOWN OR OTHER, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
LODGED A COMPLAINT WITH GOVERNMENT IMMEDIATELY AT WWW.NHTSA.DOT.GOV/HOTLINE -----ORIGINAL MESSAGE----- FROM: [XXX] ON BEHALF OF CND EVENING NEWS SENT: FRIDAY, DECEMBER 19, 2003 4:10 PM TO: [XXX] SUBJECT: FW: DODGE PROBLEM -----ORIGINAL MESSAGE----- FROM: [XXX] [MAILTO:[XXX]] SENT: THURSDAY, DECEMBER 18, 2003 7:36 PM TO: CND EVENING NEWS SUBJECT: DODGE PROBLEM HELLO MY NAME IS [XXX], I AM FROM BROOKLYN, NEW YORK. WHAT YOU'VE HAVE JUST REPORTED, ALSO HAPPEN TO HUSBAND [XXX] VEHICLE. THE ONLY THING IS THAT IT IS A 2002 CARAVAN. RIGHT NOW BROOKLYN DODGE SERVICE CENTER HAS OUR VEHICLE SINCE MONDAY 15 2003. WE'VE BEEN HAVING THESE PROBLEM SINCE MARCH 2002 TWO WEEKS AFTER WE BOUGHT THE VEHICLE. WE HAVE TRIED EVERYTHING TO RESOLVE THIS PROBLEM WITH DAIMLER-CHRYSLER. WE TOO ARE SEEKING THE HELP FROM A LAWYER THIS COMING MONDAY. PLEASE SEE THAT THE RIGHT PEOPLE GET THIS INFORMATION THAT THE GRAND CARAVAN HAS THESE PROBLEM AND MORE TOO. I WOULD LIKE THE NUMBER OR WEBSITE FOR THE NATIONAL HIGHWAY TRAFFIC AND SAFETY PLEASE. I AM [XXX] *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050760December 19, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION LOCKED UP IN LOW RANGE WHILE DRIVING ON HIGHWAY. MECHANIC FOUND THAT TRANMISSION WAS SHOT AFTER 80,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050694December 18, 2003
SUSPENSION:FRONT:MACPHERSON STRUT
MY 1998 DODGE GRAND CARAVAN FAILED A STATE VEHICLE INSPECTION DUE TO SAFETY RISKS CAUSED BY SIGNIFICANT RUSTING OF THE DRIVER'S SIDE STRUT SUPPORT TOWER. TOP OF STRUT SUPPORT TOWER WAS APPROXIMATELY 75% RUSTED THROUGH. MECHANIC STATED THAT THIS PROBLEM HAD BEEN OBSERVED IN OTHER SIMILARLY AGED DODGE VANS. MECHANIC ALSO STATED THAT THE LEVEL OF RUSTING WAS HIGHLY EXCESSIVE AND NOT NORMAL SINCE STRUT TOWER LOCATED IN ENGINE COMPARTMENT AND IS NORMALLY PROTECTED FROM ELEMENTS. POSSIBLE THAT EXCESSIVE RUSTING DUE TO DESIGN OR STRUCTURAL DEFECT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051737December 18, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
CONSUMER COMPLAINED ABOUT A BRAKE PROBLEM. MASTER CYLINDER WAS REPLACED TWICE SINCE VEHICLE WAS PURCHASED. ALSO, THERE WAS A PRESSURE LEAK WHICH EFFECTED THE HYDRAULIC AROUND THE BRAKES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051660December 17, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THE SERPENTINE BELT FELL OFF INTERMITTENTLY. DEALER INDICATED THE NEED TO INSTALL BRACKET TO RETAIN THE SERPENTINE BELT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051607December 16, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
IF THE VEHICLE WAS NOT WARMED UP BEFORE BEING DRIVEN, IT WOULD HESITATE. THE CAUSE HAD NOT BEEN DETERMINED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP, HOWEVER THEY WERE UNABLE TO RESOLVE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051636December 16, 2003
SUSPENSION
CONSUMER STATED THAT HE PURCHASED A 2004 GRAND DODGE CARAVAN AND IT VIBRATED WHILE DRIVING. HE STATED IT VIBRATED AS IF THE TIRES WERE UNBALANCED. THE CONSUMER STATED THE DEALER HAD REMOVED ALL THE TIRES AND HAD REBALANCED THEM, BUT IT DID NOT HELP. HE ALSO STATED THAT A CHRYSLER ENGINEER WAS CALLED IN AND HE WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. HE ALSO STATED HE CALLED THE CHRYSLER MANUFACTURER AND THEY TOLD HIM THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE CONSUMER BELIEVED THERE WAS A PROBLEM, BECAUSE NO VEHICLE SHOULD VIBRATE WHILE DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049755December 15, 2003
PARKING BRAKE
PARKING BRAKE REPEATEDLY FAILS TO HOLD, DESPITE MULTIPLE ATTEMPTS TO REPAIR, SOMETIMES FAILS IN ON POSITION CAUSING EXTENSIVE DAMAGE TO PARKING AND MAIN REAR BRAKE. CHYRSLER UNWILLING TO ADDRESS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049759December 15, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
THE SERPENTINE BELT TENSIONER HAS A BROKEN SPRING THERE FORE NOT PUTTING TENSION ON THE SERPENTINE BELT CAUSING WATER PUMP AND ALTINATOR AND LATER BATTERY PROBLEMS.IVE DONE SOME RESEARCH ON THIS AND IT SEEMS TO BE A PROBLEM ALL OVER THE COUNTRY TO WHICH BELTS ARE FALLING OFF ETC.....THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP BEFORE AND WE WERE TOLD THAT ALL WAS WELL.IVE HEARD THE BELT SLIPPING FOR A WHILE NOW USUALLY AT START OF VEHICLE. THIS SEEMS TO BE A PROPLEM WITH MANY MORE 99 GRAND CARAVANS AT OR AROUND 40-50,000 MILES.THIS SHOULD BE A WARRENTY FIX BUT IS NOT!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049766December 15, 2003
AIR BAGS
MY WIFE WAS DRIVING THE 2002 DODGE GRAND CARAVAN SPORT DOWN THE STREET AND TURNED RIGHT TO GO TO WORK. ALL OF A SUDDEN BOTH AIR BAGS DEPLOYED AND SHUT THE ENGINE DOWN. SHE DIDN'T HIT ANYTHING. THEY JUST DEPLOYED ON THERE OWN. THAT WAS FRIGHTENING, BUT JUST LUCKY SHE WASN'T ON THE HIGHWAY WHEN IT HAPPENED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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