Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10064560April 5, 2004
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:APPLIANCE:AIR CONDITIONER
I HAD THE BRAKES ON MY VEHICLE REPAIRED TWICE. THE FIRST TIME MY CAR HAD APPROX 40,000 MILES AND I WAS TOLD IT WAS DUE TO THE WAY I DRIVE THE CAR. NOT MORE THAN 6 MONTHS LATER THE BRAKES STARTING VIBRATING AGAIN AND I TOOK IT BACK TO BURLINGTON DODGE - WERE THEY TOLD ME, ONCE AGAIN, IT WAS DUE TO THE WAY I DROVE THE CAR AND THERE WAS NOTHING THEY COULD EXCEPT REPLACE THEM AGAIN. MY MOST RECENT PROBLEM WAS THE AIR CONDITIONING TOTALLY MALFUNCTIONED. I SAW SMOKE COME OUT OF THE DASH AND WHEN I TOOK THE CAR IN FOR REPAIR THEY TOLD ME THE ENTIRE SYSTEM HAD COMPLETELY FAILED AND I HAD TO PUT IN A NEW A/C. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064565April 5, 2004
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064581April 5, 2004
ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING, SERVICE BRAKES, HYDRAULIC
ON 6/11/03 VEHICLE WAS MAKING POWER STEERING NOISES & AUTO DR LOCKS WOULDN'T LOCK AT 15 MPH. REPLACED POWER HOSE, HOSE CLAMP & OIL TRANS. INFORMED I NEEDED NEW BRAKES (22, 153 MILES & DIDN'T REQ THAT THEY DO THIS WHEN I ARRIVED AT SHOP). 7/2/03 TOOK VAN IN 'CAUSE LEFT REAR (DRIVER SIDE) SPEAKER CAUGHT ON FIRE WHILE AT A GAS PUMP. WHILE AT GAS PUMP W/2 OF OUR 4 KIDS IN THE CAR. BRAKES THAT WERE JUST REPLACED PREV MONTH WERE SQUEAKING AS WELL AS THE STEERING AGAIN. (DEALER-BRAKES SQUEAK 'CAUSE THEY ARE METAL & THERE IS AIR IN THE STEERING LINE). 9/23/03 VAN BATTERY BLEW UP WHEN STARTED. REPLACED BATTERY. 12/3/03 STEERING MAKING NOISE DURING TURNS. REPLACED BOTH SWAY BARS LINKS. 12/29/03 STEERING IS VERY TIGHT & SHUDDERING AGAIN & AUTO LOCK BUTTON ON KEY CHAIN WON'T WORK. ORDERED NEW POWER STEERING RACK & RESEVOIR. THEN ON 1/6/04 TACH SPIKED AT 4K, VEHICLE LOST POWER & ENGINE LIGHT CAME ON WHILE ON EXPRESSWAY W/MY BABY IN THE CAR. DETERMINATION WAS THE TRANSMISSION SOLENOID ASSY FAILURE & REPLACED THE SAME. THIS COST ME $107 (WOULD HAVE COST MORE IF I WASN'T GIVEN AN EXTENDED WARRANTY FOR FIRE I HAD). 1/19/04 VAN WAS GIVING A BURN SMELL FROM UNDER THE HOOD ALONG WITH SMOKE. THEY FOUND A/C COMPRESSOR CLUTCH SHORTING IN COIL. A/C COMPRESSOR REPLACED & RECHARGED. 2/5/04 VEHICLE TAKEN FOR THE LAST TIME FOR LOUD POPPING SOUND UNDER THE DR'S FT AREA WHEN TURNING LEFT. ALL SUSPENSION PARTS TIGHTENED. NEXT VISIT IS REQ'D BY THE FL LEMON LAW TO GIVE THEM 1 MORE CHANCE BEFORE PAPERWORK CAN BE FILED. DONE ON 3/8/04 FOR STEERING NOISE WHEN STOPPED & JUST TURNING WHEEL. REPLACED PT THAT WAS REPLACED BEFORE: POWER STEERING PUMP RESEVOIR. PAPERWORK FILED FOR FLORIDA LEMON LAW ON 4/5/04,UNSAVE VEHICLE & FEAR FOR SAFETY OF FAMILY. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10064452April 3, 2004
SUSPENSION:FRONT:MACPHERSON STRUT
FRONT STRUT TOWERS RUSTING THROUGH. TOLD BY SERVICE 'VEHICLE NOT SAFE TO DRIVE'. TOLD TO REPLACE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064434April 2, 2004
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT THE VEHICLE IN AUGUST 2002 WITH 15250 MILES. HAD THE VEHICLE IN FOR WARRANTY REPAIRS ON 12/2002, 1/2003, 3/2003, 4/2003, 5/2003 - 6/2003, AGAIN 6/2003, 12/2003, 3/2004 MOTOR BLEW. VEHICLE HAS 45,000 MILES AND A BLOWN MOTOR. DODGE REFUSES TO REPAIR THE VEHICLE. THEY TELL ME ITS DUE TO LACK OF MAINTENANCE AND THEN FAILED TO ASK ME FOR MAINTENANCE RECORDS. THE SERVICE DEALERSHIP IS GATHERING MY SERVICE RECORDS TO PRESENT TO THE DISTRICT MANAGER TO TRY TO CHANGE HIS MIND. VEHICLE IS A LEMON BUT BECAUSE OF THE MILEAGE, FAILS TO FALL UNDER THE LEMON LAW. DODGE WANTS ME TO PAY $5500 FOR A NEW MOTOR. DON'T THINK I SHOULD BASED ON THE VEHICLE HISTORY. PLEASE HELP!!! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065397April 1, 2004
STEERING:RACK AND PINION:RACK
POWER STEERING RACK OPERATES POORLY. WHEN THIS OCCURS THERE IS NO POWER STEERING WHEN TURNING RIGHT. THE STERING FLUID LEAKS OUT. DEALERSHIP REPLACED THE STEERING RACK, BUT THE FAILURE RECCURED WITHIN 38,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064254March 31, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
AT SLOW ACCELERATIONS VEHICLE SHUDDERS/HESITATES TO SHIFT. WHEN DOWNSHIFTING IT "BUMPS" DOWN. AT 35-40 MPH ENGINE RACES WITHOUT ACCELERATING. DEALER SAYS CLUTCH PLATES NEED 5-10,000 MILES TO BREAK IN AFTER TRANSMISSION WAS REBUILT AT 2,400 MILES. VEHICLE STILL NOT SHIFTING CORRECTLY AFTER MANY SERVICE ATTEMPTS AND 11,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065374March 31, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, ELECTRICAL SYSTEM:HORN
WHILE DRIVING SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. ALSO, HORN DIDN'T NOT WORK. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLOCK SPRING NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064279March 31, 2004
ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL:CRUISE CONTROL, AIR BAGS
AIR BAG LIGHT STAYS ON, HORN DOES NOT WORK AND CRUISE CONTROL DOES NOT WORK ON MY 1999 DODGE GRAND CARAVAN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064180March 30, 2004
SEATS:FRONT ASSEMBLY:RECLINER
DRIVER SEATBACK FAILURE. WHILE THE VEHICLE WAS STATIONARY IN A PARKING LOT, THE DRIVER CLIMBED INTO THE DRIVER SEAT, AND THE SEAT BACK SPONTANEOUSLY FAILED. THE SEAT BACK COLLAPSED ONTO THE CHILD PASSENGER SEATED BEHIND THE DRIVER, CAUSING SLIGHT SUPERFICIAL INJURY. EXAMINATION SHOWED THAT THE SEAT BACK SUFFERED METAL SHEER AND SPOT WELD FAILURE. VEHICLE WAS STATIONARY AT THE TIME OF THE SEAT BACK FAILURE, AND HAD NOT BEEN IN ANY PREVIOUS ACCIDENT, NOR HAD THE SEAT EVER BEEN REPLACED. THIS WAS THE ORIGINAL MANUFACTURER'S SEAT.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10064204March 30, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION
DIFFERENTIAL PIN CAME OUT, HIT TRANSMISSION HOUSING AND BROKE A HOLE IN IT. COSTING ME OVER $1700 TO REPAIR. TRANSMISSION SHOP COMMENTED THEY HAVE SEEN THIS IN CHRYSLER PRODUCTS OTHER TIMES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065285March 30, 2004
EXTERIOR LIGHTING:HEADLIGHTS
CONSUMER COMPLAINS ABOUT A HEADLIGHT PROBLEM. THE LENS IS NOT GIVING OFF ENOUGH LIGHT WHEN DRIVING AT NIGHT. IT APPEARS THAT THE LENS IS FILLED WITH CONDENSATION, AND LIMITS THE AMOUNT OF LIGHT BEING PROJECTED DURING NIGHT DRIVING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063988March 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN TAKING TRANSMISSION IN FOR ROUTINE FLUID & FILTER CHANGE, SEVERAL FRAGMENTS OF METAL WERE FOUND IN THE PAN. SOME FROM GEAR TEETH, OTHERS FROM BEARINGS. TRANSMISSION NEEDS TO BE COMPLETLEY REMANUFACTURED, AND THE COST IS ASTONOMICAL. THIS IS MY SECOND (AND NOW MY LAST) CHYSLER MINIVAN. I HAD SIMILAR TROUBLE WITH AN OLDER MODEL, HOWEVER CHRYSLER HONORED THE REPAIR, EVEN THOUGH IT DID NOT LAST VERY LONG. THIS TIME HOWEVER, THEY WERE NOT ONLY NASTY TO ME ON THE PHONE WHEN I CALLED, BUT THEIR RESPONSE WAS "WE WILL NEVER PAY FOR OR REPAIR THIS VEHICLE" WHICH I FIND ODD, CONSIDERING WHAT THEY WOULD DO IF THEY WERE FORCED TO RECALL IT FOR THIS PROBLEM. I'VE LOOKED INTO THIS, AND IT SEEMS THOUSANDS OF PEOPLE HAVE HAD THE SAME TROUBLE WITH THESE VANS. NOW, I ASK CHRYSLER "FOR OVER 13 YEARS YOU'VE CONTINUED TO MANUFACTURE DEFECTIVE TRANSMISSIONS, HOW LONG WILL YOU CONTINUE TO BILK THE CUSTOMERS WHO HELPED MAKE YOU ONE OF THE BIGGEST AUTOMAKERS IN THE WORLD" YOU HAVE TURNED YOUR BACK ON THOSE OF US WHO HAVE BEEN FAITHFUL TO YOUR PRODUCT, DON'T BE SHOCKED WHEN WE RETURN THE FAVOR. WHEN THE FOREIGN AUTOMAKERS EVENTUALLY PUT YOU OUT OF BUSINESS, IT WILL BE BECAUSE YOU HAVE NO INTENTION OF CORRECTING YOUR BIGGEST AND LONGEST LASTING MISTAKE IN THE HISTORY OF YOUR VEHICLES. I SUGGEST YOU CHARGE A LITTLE MORE FOR YOUR CARS, AND INVEST IN THE TRANSMISSION LONGEVITY. SAVING A FEW PENNIES PER VEHICLE TODAY, WILL COST YOU BILLIONS SOME DAY. I WAS HOPEFULL THAT DAIMLER WOULD COME IN AND STRAIGHTEN THINGS OUT, BUT THAT IS NOT THE CASE. SHAME ON YOU DAIMLER FOR EMBARRASSING YOURSELVES WITH POOR QUALITY, AND FOR THE POOR CUSTOMER SERVICE YOU ALLLOW TO CONTINUE. YOUR PREVIOUS HISTORY WAS TO BE ADMIRED WITH YOUR MECEDES LINE OF VEHICLES. NOW YOU ARE SLOWLY BECOMING AN EMBARRASSMENT. I WAS EXPECTING BETTER FROM YOU, AND YOU LET US DOWN. IF IT IS YOUR INTENTION TO SLOWLY DISSOLVE CHRYSLER, THEN YOU ARE CERTAINLY ON THE RIGHT TRACK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064917March 25, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WITHOUT ANY WARNING, THE WINDSHIELD WIPERS STOPPED FUNCTIONING. PLEASE PROVIDE DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063759March 24, 2004
SUSPENSION:FRONT:MACPHERSON STRUT
THE LEFT FRONT STRUT ROD HAS BROKEN AWAY FROM THE STRUT. THIS HAS CAUSED A LOAD POPPING NOISE WHILE DRIVE. THE VAN LEANS ALLOT MORE TO THE RIGHT THAN IT DOES TO THE LEFT. ALSO WHEN MAKING SHARP TURNS THE ROD ITSELF RUBS AGAINST THE TIRE CAUSING A VERY LOAD RUBBING NOISE WITH THE SMELL OF RUBBER BURNING. THE DEALER INFORMED ME THAT THIS PROBLEM IS NOT COVERED UNDER ANY WARRANTY THE CARS HAS OR HAD. BE CAREFUL OUT THERE. I THINK IS POTENTIALLY A BAD AND DANGEROUS PROBLEM. IT COST ME ABOUT 300.00 DOLLARS TO FIX THIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064774March 24, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHILE DRIVING, SUDDENLY THERE WAS A LOUD CLANGING NOISE FROM THE TRANSMISSION THEN THE VAN STOPPED ACCELERATING. THE VAN WAS TOWED TO A DEALERSHIP. THE DEALERSHIP INDICATED THAT THE DIFFERENTIAL PIN BROKE IN HALF AND WENT THROUGH THE TRANSMISSION AND CREATED A HOLE . THE CAUSE OF THE DIFFERENTIAL PIN BREAKING HAD NOT BEEN DETERMINED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064685March 23, 2004
AIR BAGS, ELECTRICAL SYSTEM:HORN
CLOCK SPRING MALFUNCTIONED. AS A RESULT, THE AIRBAG SENSOR LIGHT STAYED ON, AND HORN BECOME INOPERATIVE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063748March 23, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT
IAM THE OWNER OF A 2001 GRAND CARAVAN SPORT AND FROM DAY ONE THE POWER WINDOWS DRIVER AND PASSENGER ACTING UP.THEY WILL GO DOWN BUT I CANNOT BRING THEM UP AGAIN IMMEDIATELY,I'LL HAVE TO WAIT FOR A WHILE AND THEN COME UP A FEW INCHES , AND WAIT AGAIN, IT TAKES 5 MINUTES TO ROLL UP A POWER WINDOW.THE FIRST TIME CHRYSLER REPAIR THE SOLENOIDS UNDER WARRANTY, A YEAR LATER THE SAME WINDOWS START ACTING UP AGAIN TO THE POINT THAT I HAVE TO PULL THE WINDOW UP WITH MY HANDS AND SOMEBODY ELSE PUSHING THE BUTTON AT THE SAME TIME, A PROCESS THAT TAKES AT LEAST 10 MINUTES, SO MUCH FOR THE OPTION OF POWER WINDOWS .I CONTACT CHRYSLER ABOUT THE WINDOWS AND THE RESPONSE WAS IT'S NOT COVERED ANY MORE UNDER THEIR WARRANTY.A CAR COMPANY AS BIG AS CHRYSLER-BENZ ARE, IF THEY CANNOT MAKE POWER WINDOWS THAT WILL WORK , THEY SHOULD NOT BE ALLOWED TO OFFERED AS AN OPTION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061070March 23, 2004
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
HEADLIGHTS PRODUCED A CLOUDY FILM, AS A RESULT THE HEADLIGHTS WERE DIMMER THAN NORMAL. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063627March 22, 2004
SUSPENSION:FRONT:MACPHERSON STRUT
THE STRUT TOWER FOR MY 1998 GRAND CARAVAN IS RUSTING THROUGH. AFTER SPEAKING WITH A MECHANIC, HE STATED IT IS A PROBLEM ON MOST OF THE CARAVANS. WE ALSO CAUTIONED ME THAT THE STRUT WILL CAUSE THE WHEEL ASSEMBLY TO BUCKLE. HE SAID IN ABOUT A YEAR THERE WILL BE MANY CRASHES CAUSED BY THIS FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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