Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10073663May 14, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 55 MPH VEHICLE STOPPED BUT ENGINE WAS STILL RUNNING. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT PIN SLIPPED OUT AND BROKE THROUGH THE TRANSMISSION CASING. THIS CAUSED A LOSS OF TRANSMISSION FLUID, AND TRANSMISSION NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072545May 13, 2004
TIRES:TREAD/BELT
RIGHT REAR TIRE BLOW-OUT. CAP SEPARATION FROM CARCUS. SIDEWALL SHREDDED. SPEED 65 / INTERSTATE TRAVEL / VEHICLE FISHTAILED BUT TO CONTROL / STOP. NO VEHICLES ALONG SIDE AT TIME OF INCIDENT *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073581May 13, 2004
AIR BAGS:FRONTAL
DEALERSHIP INDICATED THAT THE AIR BAG CLOCK SPRING RECALLED PART WAS ON A NATION WIDE BACK ORDER WHEN CONSUMER CALLED TO MAKE AN APPOINTMENT. CONSUMER INFORMED THE DEALERSHIP THAT AIR BAG LIGHT WAS ON. DEALERSHIP REPLIED THERE WAS NOTHING THEY COULD DO ABOUT THE PROBLEM. CONSUMER HAD VEHICLE INSPECTED BY A LOCAL MECHANIC BECAUSE A NOISE DEVELOPED IN THE STEERING COLUMN. MECHANIC DETERMINED THAT CLOCK SPRING WAS BAD, AND VEHICLE SHOULDN'T BE DRIVEN UNTIL CLOCK SPRING WAS REPLACED. MECHANIC CONTACTED A DEALERSHIP, WHO SENT HIM THE RECALLED PART. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073561May 12, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER COMPLAINED ABOUT A TRANSMISSION PROBLEM. WHEN VEHICLE WAS STARTED TRANSMISSION WENT FROM SECOND GEAR TO NEUTRAL BEFORE GOING INTO THIRD GEAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072430May 11, 2004
ELECTRICAL SYSTEM
THE RED LIGHT AIR BAG IS ON,ALSO THE HORN DO NOT WORK,AND THE CRUISE CONTROL DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061637May 11, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS, AIR BAGS
WHILE DRIVING CRUISE CONTROL LIGHT BEGAN TO ILLUMINATE ALONG WITH THE AIR BAG LIGHT. CONSUMER TOOK VEHICLE TO THE DEALERSHIP, AND THEY INFORMED CONSUMER THAT CLOCK SPRING CRACKED. *AK THE TENSIONER SEIZED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072322May 10, 2004
AIR BAGS:FRONTAL
RE: RECALL # 02V293000: I HAVE A 1989 DODGE GRAND CARAVAN. IT IS READILY EVIDENT TO ME THAT THE CLOCKSPRING ASSEMBLY HAS RECENTLY FAILED. AIR BAG LIGHT IS ON, HORN DOES NOT WORK, CRUISE CONTROL DOES NOT WORK. THE LOCAL DEALER INFORMED ME THAT MY VAN WAS NOT COVERED BY THE RECALL [XXX], WHICH IS PUZZLING. IF I AM IN A CRASH AND I OR MY FAMILY IS INJURED DUE TO SAFETY-RELATED FAILURES, I SUPPOSE DODGE COULD HAVE EASILY PREVENTED THE SAME AND DIMINISHED THEIR LIABILITY BY FIXING THIS PROBLEM UNDER THE RECALL. I DON'T BELIEVE THAT I SHOULD HAVE TO PAY MONEY OUT OF MY POCKET FOR SOMETHING THAT IS CLEARLY A MANUFACTURING PROBLEM. THE DEALER SAID HE WOULD FILE A COMPLAINT W/ DAIMLERCHRYSLER, BUT A RESPONSE COULD TAKE UP TO 2 WEEKS. WHAT IS MY FAMILY TO DO IF I AM IN A SAFETY-RELATED WRECK IN THE MEANTIME? *LA UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072333May 10, 2004
AIR BAGS:FRONTAL
I HAVE A 1999 DODGE GRAND CARAVAN AND IT HAS RECENTLY HAD THE AIR BAG LIGHT ILLUMINATED CONSTANTLY, IN ADDITION THE CRUISE CONTROL AND HORN DO NOT WORK. THIS IS CLEARLY THE CLOCKSPRING ISSUE AS IDENTIFIED BY THE NHTSA RECENT RECALL ON THE 1996-1998 GR CARAVANS. I WILL BE HAVING TO PAY FOR THIS REPLACEMENT AT A COST OF $250. I WOULD LIKE THIS INVESTIGATED AS IT SEEMS AWFULLY COINCIDENTAL TO THE 1996-1998 PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068470May 7, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
I OWN A 2001 GRAND CARAVAN SPORT. AT 35,000 MILES I BROUGHT IT TO A DEALER FOR THE 30,000 MILE CHECK AND TO SERVICE A GRINDING NOISE IN THE AC UNIT AND A SHUDDER WHEN TURNING AT SLOW SPEEDS. THEY FIXED THE AC AND SHUDDER BY TRUING THE ROTORS AND NEW PADS, HOWEVER THEY ALSO SAID THERE WAS A BULLETIN OUT ON THE STEERING PUMP AND THE UNIT WAS ON BACK ORDER...WOULD CALL WHEN IT CAME IN...YEAH RIGHT. AFTER AN ATTEMPT ON MY PART 3 MONTHS LATER TO LOCATE THIS PUMP, I GAVE UP TRYING AND CONTINUED DRIVING. AT 54,000 MILES, I AGAING BROUGHT IN MY CAR BECAUSE THE AC COMPRESSOR FAILED DUE TO ANOTHER BULLETIN ON THE PCM UNIT. I INQUIRED ABOUT FIXING THE OLD PROBLEM WITH THE PUMP AND THEY ADMITTED THEY MADE A MISTAKE BY NOT ORDERING THE PUMP OR CONTACTING ME BUT THEY WOULD NOT HONOR THE REPAIR BECAUES IT WAS NOW OUT OF WARRANTY AND THEY WOULD HAVE TO PAY FOR IT...EVEN THOUGH IT WAS UNDER WARRANTY WHEN I BROUGHT IT IN AND THEY ADMIT TO THEIR MISTAKE!!! NEVER AGAIN FOR DODGE...IN FACT, WE ARE SELLING IT TO BUY A HONDA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068423May 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
MY DODGE CARAVAN WORKED WELL UNTIL I RECEIVED RECALL NOTICE TO REPLACE POWER STEERING HOSES. WHEN THAT REPAIR WAS COMPLETE, THE THROTTLE CONTROL SENSOR WOULD NOT WORK PROPERLY. AS SOON AS THE CAR WAS RETURNED FROM THAT REPAIR, THE FUEL GUAGE MALFUNCTIONED, AND SHORTLY THEREAFTER THE TRANSMISSION BROKE (AT 46000 MILES). EITHER A VERY BAD VEHICLE OR DEALERSHIP IS CAUSING DAMAGE DURING REPAIR WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072141May 5, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER SIDE SLIDING DOOR OPENS INTERMITTENTLY WHILE DRIVING AT ANY SPEED. THE DEALERSHIP IS UNABLE TO DUPLICATE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068263May 4, 2004
ELECTRICAL SYSTEM:HORN, AIR BAGS:FRONTAL, VEHICLE SPEED CONTROL:CRUISE CONTROL
I HAVE A 2000 DODGE GRAND CARAVAN. I AM QUITE CERTAIN MY CLOCKSPRING HAS BROKEN AND MY AIRBAG LIGHT STAYS LIT ALL THE TIME, AND MY HORN AND CRUISE CONTROL DOES NOT WORK.*AK I BELIEVE CHRYSLER HAS NOT ISSUED A RECALL FOR THE 2000 MODEL, BUT ONLY FOR THE 1996-1998 MODELS. YET SEARCHING THE WEB REVEALS MANY, MANY PROBLEMS WITH THE 2000 MODELS AS WELL. THIS IS A SAFEY ISSUE CAUSES BY CHRYSLER'S EQUIPPMENT AND SHOULD BE A PROVIDED FREE REPAIR. CHRYSLER DOES NOT OFFER TO REPAIR IT FOR FREE. I AM CURRENTLY OUT OF MY PRINTING CAREER AND AM HAVING DIFFICULTY FINDING WORK AGAIN, SO THE $250 PLUS TO HAVE THIS REPAIRED IS A HEAVY LOAD AT THIS TIME. CHRYSLER SHOULD TAKE CARE OF THIS FOR ALL THE 1999 AND 2000 MODELS AS WELL. I KNOW THE NHTSA IS INVESTIGATING THIS, BUT WITH HUNDREDS OF COMPLAINS ALREADY FILED, HOW MUCH MORE INFORMATION DOES IT NEED TO ACT? I DONT KNOW THE PROCESS, BUT WHAT SHOULD I DO NOW? THIS IS A SAFTEY ISSUE, AND THIS IS OUR FAMILIY VEHICLE. PLUS, THE ANNUAL INSPECTION IS COMING UP IN LESS THAN 4 MONTHS, AND IT WILL NOT PASS WITHOUT THE HORN AND CRUISE AND AIRBAG BROKEN. THANK YOU FOR ANY INFORMATION AND ADVICE YOU CAN GIVE ME. THANKS AGAIN! JOHN CALOGRIDES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072047May 4, 2004
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068005April 28, 2004
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
I BROUGHT MY DODGE GRAND CARAVAN FOR A RECALL REPAIR ON OCT 2003. THE ITEM WAS REPACING A DEFECTIVE LINE IN THE POWER STEERING SYSTEM. AFTER THE REPAIR MY VEHICLE MADE A WHINNING SOUND AND GRUMBLING SOUND AT VERY SLOW SPEED, STOP AND GO, PULLING OUT OF A PARKING SPACE. I AM HEARING IMPAIRED AND AS THE NOISE GOT LOUDER IT CONCERNED ME TO TAKE IT BACK TO THE DEALE. THEY SAID THAT THE LINE TO THE HYDRAULIC POWER STEERING WAS TO SHORT AND TO CORRECT IT REQUIRED A LONGER LINE. THEY TOLD ME THAT A BULLITIN FROM DODGE IDENTIFIED THE PROBLEM BUT NO RECALL WAS ISSUED. IF THE POWER STEERING WOULD HAVE GONE OUT DURING HIGHER SPEEDS INJURIES OR A FATALLITY COULD OCCUR. LOOSING CONTROL AT HIGHER SPEEDS IS VERY DANGEROUS. DEAR WALTER: YOUR RECENT EMAIL TO DAIMLERCHRYSLER MOTORS CORPORATION WAS RECEIVED AND REVIEWED BY THE CUSTOMER ASSISTANCE CENTER REGARDING YOUR GRAND CARAVAN. YOUR CONCERNS, PARTICULARLY IN VIEW OF THE EXPENSE AND INCONVENIENCE INVOLVED IN THIS ISSUE, ARE UNDERSTANDABLE. HOWEVER, YOUR REQUEST FOR CONSIDERATION IN THIS MATTER MUST BE DECLINED, BECAUSE THE VEHICLE IN QUESTION HAS EXCEEDED THE TIME OR MILEAGE LIMITATIONS OF THE MANUFACTURER'S WARRANTY AT THE TIME THE EXPENSE WAS INCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068007April 28, 2004
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
I JUST PURCHASED MY 2000 DODGE GRAND CARAVAN JULY 26,2003. IN MARCH OF 2004, I GOT INTO MY VAN, STARTED IT UP, AND WHEN I WENT TO BACK UP I HEARD A DING AND MY ABS LIGHT CAME ON AND THEN WENT OFF. FROM THAT POINT ON, THE ABS LIGHT WOULD COME ON AND WHEN IT DID, THE CONTROLS IN THE DASHBOARD WOULD STOP WORKING. I WOULD LOOSE MY ODOMETER, TACHOMETER, GAS GAUGE, SPEEDOMETER, AND GEAR SELECT. I TOOK IT TO A DODGE DEALERSHIP, THEY HAD IT FOR 3 DAYS AND SAID THAT THEY COULD NOT FIND THE PROBLEM. I THEN TOOK IT TO AN AUTOMOTIVE ELECTRICAL SERVICE SHOP, THEY HAVE HAD MY VAN FOR 3 WEEKS AND CAN NOT FIND THE PROBLEM. THEY HAVE SUPPOSEDLY CALLED DODGE AND DODGE IS NOT HELPING THEM. THEY RECOMMEND US TAKING IT BACK TO A DODGE DEALERSHIP AGAIN. OBVIOUSLY THERE IS A PROBLEM WITH THE VAN AND NO ONE CAN FIND IT AND I CAN NOT DRIVE THE VAN SAFELY WITHOUT THIS PROBLEM BEING FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067873April 26, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, EQUIPMENT:APPLIANCE:AIR CONDITIONER
VEHICLE HAS 37000 MILES AND HAS HAD FRONT BRAKES REPLACED (25000 MILES) / NEW DRIVER SIDE POWER WINDOW MOTOR ASSY. INSTALLED (NOT UNDER WARRANTY @ COST OF $210 +) / FRONT SWAY BAR REPAIRED (NOT UNDER WARRANY EITHER) AND NOW THE AIR CONDITIONONG IS NOT WORKING.....DEALER SAYS IT WILL HAVE TO REPLACE THE COMPLETE SYSTEM...ESTIMATE IS FOR $1,284 PLUS TAX!!!) ARE YOU KIDDING ME! I HAVE NO FAITH IN THE DODGE GRAN CARAVAN PRODUCT. THIS IS A $30K VEHICLE. IT SHOULD NOT BE HAVING THESE KIND OF ISSUES W/ ONLY 37000 HIGHWAY MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067716April 23, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
MY 1998 DODGE GRAND CARAVAN BEGAN SMELLING LIKE GAS INTERMITTENTLY IN 2002. WHEN THE SMELL REPEATED ITSELF OVER THE COURSE OF SEVERAL MONTHS, WE TOOK IT TO THE DEALER. THE DEALER FAILED TO FIND A LEAK OR REASON FOR THE SMELL. THE SMELL CONTINUED INTERMITTENTLY AND IN 2004, WE TOOK THE CAR BACK AGAIN. THIS TIME THE DEALERSHIP ADVISED REPLACING THE ENTIRE FUEL TANK AT A COST TO US OF $572. I'M NOT SURE WHAT THE LABOR COST WAS. THEY REFUSED TO COVER THE COST OF THE POOR DESIGN. THEY APPEAR TO HAVE REPLACED IT WITH A 2000 FUEL PUMP, WHICH WAS ONE OF THE PUMPS FOUND POOR IN AN INSURANCE CRASH TEST RATING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067735April 23, 2004
SEAT BELTS:REAR/OTHER
WHEN INVOLVED IN AN ACCIDENT MY SONS SEAT BELT UNLATCHED CAUSING HIM TO BE THROWN FOWARD, LUCKLY HE SURVIVED THE ACCIDENT WITH ONLY BUMBS, CUTS AND BRUISES. THE REPAIR SHOP TOLD ME THE BELT SEAMED FINE, BUT I HAVE BEEN BOTHERED BY THIS EVER SINCE AND DID MY OWN RESEARCH TO DISCOVER THAT THIS IS A KNOW PROBLEM AND THEY NO LONGER USE THIS TYPE OF BUCKLE. CRYSLER REFUSED TO CHANGE MY BUCKLES TO THE NEW KIND AND I FEAR IF IN ANOTHER ACCIDENT IT COULD BE FATAL.*AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10067555April 21, 2004
AIR BAGS:FRONTAL
THE CLOCKSPRING WENT OUT ON MY WIFES 1999 DODGE GRAND CARAVAN, CAUSING THE AIR BAG LIGHT TO ILLUMINATE,THE HORN TO STOP WORKING,AND THE CRUISE CONTROL TO FAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068640April 21, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WHILE DRIVING FRONT WINDSHIELD WIPERS CAME ON WITHOUT WARNING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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