Dodge Grand Caravan Complaints

13,518 consumer complaints on file.

#10091855September 10, 2004
TIRES:SIDEWALL
WHILE DRIVING STEERING WHEEL VIBRATED. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND PULLED OVER. CONSUMER NOTICED THAT DRIVER'S SIDE REAR GOODYEAR, WRANGLE TIRE TREAD SEPARATED FROM THE WHEEL. ALL FOUR TIRES HAD CRACKS AROUND THE SIDEWALLS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091652September 9, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
WHILE DRIVING AT 35 MPH STEERING WHEEL FELT LOOSE AND MADE A LOUD NOISE. VEHICLE WAS TAKEN TO THE DEALERSHIP,WHO REPLACED THE STEERING PUMP. EIGHT MONTHS LATER, DEALERSHIP INDICATED THE NEEDEDE TO REPLACE THE STEERING PUMP AT CONSUMER'S EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090682September 9, 2004
AIR BAGS:FRONTAL
AIRBAG WARNING LIGHT ILLUMINATED (REMAINS ON). BOTH CRUISE CONTROL AND HORN ARE INOPERATIVE. RESEARCH HAS REVEALED THAT THIS IS AN IDENTICAL PROBLEM RELATED TO THE 96-98 RECALL FOR THIS VERY PROBLEM. SUGGEST THAT PROBLEM IS NOT LIMITED TO THOSE YEARS. VEHICLE MILEAGE 133000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091722September 9, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
WHILE FILLING UP THE FUEL TANK VALVE JOINT SEPARATED FROM GAS TANK, CAUSING GASOLINE TO POUR OUT. CONSUMER HAD VEHICLE TOWED TO THE DEALER FOR ANALYSIS, AND MECHANIC RECOMMENDED THAT THE FUEL BE REPLACED DUE TO A CRACK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090722September 9, 2004
AIR BAGS
AIRBAG INDICATOR ON DASHBOARD ILLUMINATED. DIAGNOSED AS CLOCK SPRING. FOUND THAT PROBLEM EXISTS IN 1996-2000 GRAND CARAVANS, BUT THAT RECALL HAS ONLY BEEN ESTABLISHED FOR 1996-1998 VEHICLES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10091453September 7, 2004
VISIBILITY:WINDSHIELD WIPER/WASHER
WHILE DRIVING IN INCLEMENT WEATHER THE WINDSHIELD WIPERS WOULD COME ON AND GO OFF INTERMITTENTLY. THE MECHANIC INFORMED THE DRIVER THAT THIS VEHICLE WAS NOT ON RECALL. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090372September 3, 2004
AIR BAGS
AFTER STARTING THE VEHICLEAIR BAG WARNING LIGHT ILLUMINATED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090316September 2, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHILE THE VEHICLE WAS PARKED BOTH DRIVER'S SIDE AND PASSENGER'S SIDE DOORS UNEXPECTEDLY OPENED WHILE USING THE REMOTE CONTROL TO OPEN AND CLOSE DOORS OR MANUALLY. PROBLEM OCCURRED MORE THAN ONCE. CONSUMER TOOK VEHICLE TO DEALER FOR INSPECTION, AND MECHANIC INFORMED CONSUMER THAT THE VEHICLE WOULD BE INSPECTED WITHIN THE WEEK FOR THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090198September 1, 2004
AIR BAGS:SIDE/WINDOW
AFTER BEING INVOLVED IN AN ACCIDENT WHEREBY THE DRIVER'S SIDE AIR BAGS DEPLOYED, INJURING THE NECK/BACK AND SHOULDERS. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10090142August 31, 2004
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
VEHICLE WAS MOVING AT APPROXIMATELY 5 MPH AND HIT A POLE. THE IMPACT FROM THE POLE DAMAGED THE FRAME OF THE VEHICLE. CONSUMER HAS A CONVERSION VAN TO ACCOMODATE A WHEEL CHAIR PASSENGER. BOTH THE DRIVER AND THE PASSENGER WERE INJURED. CONSUMER TOOK THE VAN TO THE DEALER WHEN THE CONSUMER WAS INFORMED THAST THERE WAS COSMETIC DAMAGE TO THE VAN. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10089995August 30, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
SERPENTINE BELT KEEPS COMING OFF EACH TIME THE VEHICLE GOES OVER A PUDDLE OF WATER. VEHICLE HAS TO BE TOWED EACH TIME WHEN THIS OCCURS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088835August 30, 2004
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
I AM THE ORIGINAL OWNER OF A 1996 DODGE GRAND CARAVAN, VIN NUMBER [XXX]. A WEEK AGO FRIDAY I HAD A TIRE BLOWOUT THIS IS ONLY THE SECOND TIME SINCE I HAVE OWNED THE VEHICLE THAT I HAVE NEEDED TO CHANGE A FLAT TO MY SPARE TIRE AND ALSO USE THE SCISSOR JACK THAT THE FACTORY SUPPLIED WITH MY VEHICLE. I WAS USING YOUR FACTORY SUPPLIED JACK TO RAISE THE VEHICLE WHEN THE JACK APPARENTLY SLIPPED AND THE VEHICLE FELL TO THE GROUND. I PROCEEDED TO EXTRICATE THE JACK AND LOOKED IT OVER AND IT APPEARED TO BE IN EXCELLENT SHAPE WITH NO INDICATIONS OF ANY DAMAGE; I CONCLUDED THAT THE JACK SOMEHOW SLIPPED. I AGAIN INSERTED THE JACK UNDER THE VEHICLE AND PROCEEDED TO AGAIN JACK UP THE VEHICLE WHEN THE JACK COLLAPSED AGAIN. UPON GATHERING UP MY THINGS I NOTED THAT THE JACK DID NOT SLIP, BUT FAILED AND THAT CAUSED THE VEHICLE TO FALL TO THE GROUND. THE JACK FAILURE WAS IN THE UPPER INSIDE SUPPORT WHEN YOU LOOK AT IT AND INSERT THE SCISSOR JACK UNDER THE VEHICLE WHEN THE SCISSOR JACK LIFTS THE JACK UP. I SHOWED THE FAILED JACK TO A WELDER FRIEND OF MINE WHO KNOWS ABOUT METALS, AND HE STATED THAT THE PROBLEM WAS METAL FATIGUE AND THAT THAT PART OF THE JACK WAS NOT PROPERLY MANUFACTURED BECAUSE THE METAL WAS NOT CURED AND HARDENED PROPERLY TO ACQUIRE ITS NEEDED STRENGTH. FIRST I EXPECT A NEW REPLACEMENT JACK THAT WILL FIT INTO THE STORAGE COMPARTMENT MADE FOR IT SO THAT I WILL HAVE A FACTORY JACK WHENEVER I DECIDE TO GET A NEW VEHICLE AND THE PERSON WHO BUYS MY VEHICLE NEXT WILL HAVE A GOOD, SAFE, FACTORY JACK WHENEVER NEEDED. SECOND I EXPECT TO BE REIMBURSED THE $20.00 I GAVE THE TOW TRUCK DRIVER WHO HELPED ME OUT WHEN THE SCISSOR JACK FAILED AND BECAME BROKEN AND USELESS. THIRD, IT WOULD BE NICE BUT NOT REQUIRED AT THIS TIME, IF YOU WOULD CONSIDER SOME FAIR COMPENSATION FOR MY BEING LATE, TIRED, DIRTY, SMELLY AND ANGRY WHEN I WAS MEETING MY WIFE FOR DINNER. NEEDLESS TO SAY, I WAS NOT THE MOST PLEASANT PERSON TO HAVE DINNER WITH THAT NIGHT.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088758August 29, 2004
AIR BAGS:FRONTAL
AIRBAG LIGHT CAME ON OUR 1999 DODGE GRAND CARAVAN. ALSO THE HORN AND CRUISE CONTROL WERE NOT WORKING. TOOK IT INTO THE DEALER TO HAVE IT REPAIRED AND FOUND OUT IT WAS THE CLOCK SPRING. IT WAS REPLACED AT A COST OF $232. SINCE THEN I HAVE FOUND OUT THAT THIS HAS BEEN AN ISSUE WITH THE CARAVAN MODEL FOR THE LAST COUPLE OF YEARS AND THAT THERE IS A RECALL ON THE CLOCK SPRING ON THE '96, '97, AND '98 MODEL YEARS. IS THIS RECALL GOING TO EXTEND TO THE '99 MODEL YEAR? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088776August 29, 2004
EXTERIOR LIGHTING:HEADLIGHTS:CONCEALMENT DEVICES
HEADLIGHTS HAVE BECOME CLOUDY AND LIGHT TRANSMISSION HAS DIMINISHED GREATLY. LIGHT IS VERY DIM DUE TO THE CLOUDINESS. IF THIS CONTINUES WILL BE UNABLE TO DRIVE AT NIGHT. THIS WAS BROUGHT TO THE ATTENTION OF DODGE SERVICE MANAGER WHO SAID THERE WAS NOTHING HE COULD DO ABOUT IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088723August 28, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
(1)DRIVING ALONG AT NORMAL HIGHWAY SPEED WHEN WITH NO WARNING VEHICLE SHIFTED INTO "LIMP" MODE. CHECK ENGINE LIGHT CAME ON AND WOULD NOT SHIFT OUT OF 2ND GEAR. VEHICLE HAS BEEN MAINTAINED EXACTLY AS CALLED FOR IN SERVICE MANUAL. (2)TOWED TO REPAIR SHOP AND WAS INFORMED THAT TRANSMISSION NEEDED TO BE REPLACED. COST WOULD BE $2000 TO $2500. INFORMED THAT THE REAL PROBLEM WAS THAT THERE WAS A BACKLOG ON ORDERING A REBUILT TRANSMISSION. WAIT COULD BE AS LONG AS 6 MONTHS. IF THIS IS NOT A SERIOUS PROBLEM, THEN WHY IS THERE SUCH A BACKLOG IN OBTAINING A REPLACEMENT? ALSO AT THE TIME OF PURCHASE I WAS AWARE OF THE PROBLEMS CHRYSLER HAD IN THE PAST WITH CARAVAN TRANSMISSIONS SO I ASKED THE SALESMAN ABOUT THE PROBLEM. WAS INFORMED THAT CHRYSLER HAD FIXED THE PROBLEM. LATER FOUND OUT THAT THEY DIDN'T FIX THE PROBLEM AS THERE ARE STILL AS MANY PROBLEMS AS BEFORE THEY JUST REDUCED THE WARRANTY PERIOD SO THEY WOULDN'T HAVE TO REPAIR AS MANY UNDER WARRANTY. (3)EVERYTHING IS STILL AVAILABLE AS I CAN NOT AFFORD TO PAY FOR REPAIRS BECAUSE I STILL HAVE TO MAKE MY PAYMENTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088662August 27, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE BRAKES HAVE BEEN SQEAKING AND WHEN I LET OFF OF THEM THEY FEEL LIKE THEY ARE GRABBING. THERE IS ALSO LOTS OF BRAKES DUST ON MY FRONT RIMS. THIS HAS BEEN SINCE I BOUGHT THE CAR 3/15/04. THE SERVICE DEPARTMENT AT THE DEALERS SAID THE BRAKE NOISE IS NORMAL. THEY CHECKED THE BRAKES ON 3/17 AND SAID THEY WERE FINE. I TOOK THE VEHICLE BACK 8/17 BECAUSE OF THE FRONT END PULLING AND ASKED THAT THEY CHECK MY BRAKES AGAIN. THE ROTORS WERE WARPED SO THEY "TURNED THE FRONT ROTORS". I ASKED WHAT COULD CAUSE THIS AND THEY SAID DRIVING WITH 2 FEET OR IT COULD ALSO HAPPEN IF THE ROTORS ARE HOT AND IT STARTS TO RAIN AND COLD WATER HITS THEM. THEY BLAME THE DRIVER. IT ONLY HAD 7539 MILES ON IT. I TOOK IT BACK 8/23 BECAUSE I DO NOT HEAR OR FEEL A CHANGE IN THE BRAKES. THEYTEST DROVE IT AND SAID IT WAS NORMAL NOISES THAT I WAS HEARING AND NOTHING IS WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088654August 26, 2004
STEERING:RACK AND PINION, EQUIPMENT
THE DAY AFTER I BOUGHT MY 2004 DODGE GRAND CARAVAN/SE IT STARTED MAKING FUNNY NOISES AND THE STEERING FELT FUNNY. I TOOK IT TO THE DEALER AND THEY REPLACED THE RACK AND PINION SYSTEM. SINCE THEN THE VEHICLE CONTINUES TO PULL TO THE RIGHT AND THE FRONT TIRES ARE WEARING FAST. I TOOK IT BACK AND THEY DID A FRONT END ALIGNMENT. IT IS STILL PULLING AND I TOOK IT SOMEWHERE ELSE AND THEY CHECKED THE ALIGNMENT AND SAID IT WAS OFF. I TOOK IT BACK TO THE DEALER AND TOLD THEM AND THEY SAID IT WAS NOT AND THEY DID NOTHING. MEANWHILE MY FRONT TIRES CONTINUE TO WEAR FAST. I HAVE A WARRANTY ON THE TIRES BUT GOODYEAR SAYS IT IS A FACTORY/DEALER PROBLEM CAUSING IT. (IGNORE EQUIPMENT SECTION ON THIS COMPLAINT, IT WAS DONE IN ERROR AND I CAN'T GET RID OF IT). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088514August 24, 2004
SUSPENSION, POWER TRAIN:AXLE ASSEMBLY, ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:WINDSHIELD WIPER/WASHER
THERE ARE TWO MAJOR PROBLEMS WITH MY 1996 DODGE GRAND CARAVAN. FIRST THERE IS A SERIOUS VIBRATION IN THE FRONT WHEEL/TIRES. I HAVE REPLACED 8 TIRES (IN 30000 MILES!), BOTH FRONT AXLES, ALL THREE MOTOR MOUNTS, AND HAD THE TRANSMISSION OVERHAULED, AS WELL AS HAVING THREE ALIGNMENT CHECKS. THE VIBRATION IS STILL THERE. THE SECOND PROBLEM INVOLVES THE WINDSHIELD WIPERS. THE FRONT WIPERS WERE, FOR A TIME, COMING ON ANY TIME THEY FELT LIKE IT; THIS WAS REMEDIED BY REPLACING THE MULTI FUNCTION SWITCH ON 09/21/01. SINCE THEN, THE REAR WIPER WILL OCCASIONALLY COME ON FOR ONE SWIPE WHEN I FIRST START THE VEHICLE - ANNOYING, BUT NOT AN IMMEDIATE HAZARD. BUT TODAY, MY WINDSHIELD WIPERS QUIT WORKING AT ALL. THEY WILL ONLY WORK IF I PUT THE WIPERS ON INTERVAL - IN WHICH CASE THEY DO NOTHING FOR A TIME, THEN MAKE TWO TO FOUR SWIPES, THEN WAIT A WHILE, MAKE ONE OR TWO SWIPES, WAIT A WHILE, ETC. THEY WILL MAKE ONE HIGH SPEED SWIPE ACROSS THE WINDSHIELD IF I PRESS THE WASHER BUTTON IN. I SPENT $80 TODAY SO THE DODGE DEALER COULD TELL ME THIS WAS CAUSED BY A BODY CONTROL MODULE FAILURE. THIS REPAIR COSTS OVER $400...AND RESEARCHING A USED PART ONLINE, I LEARNED THAT BOTH THE WHEEL SHIMMY PROBLEM AND THE WINDSHIELD WIPER PROBLEMS ARE NOT UNIQUE TO MY CAR BUT ARE VERY COMMON ISSUES WITH THE DODGE CARAVAN/CHRYSLER TOWN & COUNTRY/PLYMOUTH VOYAGER FAMILY. LOSING YOUR WIPERS, HAVING THEM COME ON AT RANDOM WHEN THEY TAKE A NOTION TO, AND A NON-STOP SHIMMY IN THE FRONT ARE EACH, BY THEMSELVES, SERIOUS SAFETY ISSUES WARRANTING A RECALL. COLLECTIVELY, THEY SPELL OUT A LACK OF CONCERN THAT DAIMLER CHRYSLER HAS FOR THE SAFETY OF THOSE WHO DRIVE THEIR PRODUCTS. IT IS MY UNDERSTANDING FROM MY ONLINE RESEARCH THAT CHRYSLER WAS AWARE OF THE PROBLEM AS LONG AGO AS 1998 BUT DELIBERATELY IGNORED ITS OWN INFORMATION. IT IS APPARENT THAT THE ONLY WAY THESE SAFETY ISSUES ARE GOING TO BE ADDRESSED IS IF THE FEDERAL GOVERNMENT TAKES THEM TO TASK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089486August 23, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE HATCHBACK DOOR STRUT HINGES FAILED, CAUSING THE DOOR TO FALL. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10089520August 23, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING 55 MPH CONSUMER HEARD A LOUD NOISE COMING FROM THE FRONT OF THE VEHICLE. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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